16 Ford Dealers near 77037near 77037

This was a Smooth process and will definitely be going - Bianca Henry

This was a Smooth process and will definitely be going back again to shop in the future.

Great Service. - gstusa60

Great Service. Knowledgeable. Comfortable wait. Excellent work. I would highly recommend Chastang Ford to everyone for their auto service needs.

Amazing dealership and Charles and Jordan are absolutely - Ford4Lyfe!

Amazing dealership and Charles and Jordan are absolutely amazing and will continue to do business with them!

Steven Bishop always takes the time to listen to my - dredgestevennebraska

Steven Bishop always takes the time to listen to my concerns about my vehicle. Also friendly and personable.

The folks were great to work with here. - wesb

The folks were great to work with here. Kind and efficient. Would recommend, second vehicle purchased here.

Very quick financial process and make ready. - Kccoke

Very quick financial process and make ready. Salesman also did a good job of facilitating the whole process.

Douglas with the service department is the true example - damonmorris1006

Douglas with the service department is the true example of customer service! The way he goes above and beyond for his customers tells you the level of concern he has for each one of us. While my car was in his care he constantly kept us in the loop about what was going on and making sure we knew that everything was being taken care of. Thanks again sir for your great customer service!!

Very helpful with vehicle purchase and patient explaining - JV

Very helpful with vehicle purchase and patient explaining every possible outcome. Every question was answered, went home knowing we were in good hands.

They are very courteous they are respectful. - Morrison.C

They are very courteous they are respectful. They open the door for you when you pull up they greet you like you are they can folk they remember your name and your vehicle. Keep up the good work.

Awesome people. - summers6.7

Awesome people. Work with you and not against you - no nonsense, no haggling, simple as can be and fair pricing.

Israel was great to deal with. - svgouthro

Israel was great to deal with. I would highly recommend working with on future purchases. He was good to understand what I was looking for and then present me with a few options that worked for me within my budget.

On 7/19 we had an AWESOME experience with Megan Acosta - Walter & Katherine

On 7/19 we had an AWESOME experience with Megan Acosta (inventory specialist/sales) and Andrea Watson (finance) at Tommie Vaughn Ford where we were literally treated like family. We have been blessed to have contacts at various dealerships over the years where we were treated well, but this experience was the best of all. They met us with the sales manager when we walked in the door, had an offer on our trade before we could sit down, and helped us locate an additional vehicle for a family member (did I mention multiple follow ups for us on the vehicle for our family member). We closed the purchase and will close the other purchase when the located vehicle arrives! Can't say enough about these wonderful ladies!!! Walter & Katherine * Andrea had taken care of our daughter for us on a previous purchase and introduced us to Megan. Thank you Andrea!!

I brought my 2018 ecosport se in for a recall this past - satchdog6000

I brought my 2018 ecosport se in for a recall this past Saturday and we got it Back on Tuesday and bret did a great job He is a great service advisor

There’s absolutely NOTHING friendly about this Ford - BarbarrD

There’s absolutely NOTHING friendly about this Ford dealership. I have been lied to and gaslighted. I called mid June regarding two recall notices. Phyllis said they don’t have the update program yet to call back in about 30 days. Called mid July. Phyllis said they had the program to bring in the car. They kept the car for a week and a half. I got a call from Martin the “EV Manager” (who is in fact not the official EV manager he’s just really smart - his brother went to MIT as established by the Service Director). Not sure how the MOT comment relates to my problem but that’s the explanation the Service Director gave for Martin’s lie about being the EV manager. Martin said the vehicle was ready and recalls were done. He said “we borrowed the program from Tesla”. I picked up my vehicle July 23 not 100% satisfied with the information. On 09/03 I called inquiring about the recalls since they still populated on my Ford app. I received an official notice via mail from Ford that there was program available for the recalls at this time. Martin said the recalls will always remain active (even after completion) as this is a way to put responsibility on the manufacturer. I called a second Ford dealership and they said that’s not true. I asked why did they lie about the recalls being done in July. He doubled down and said they did get done. The vehicle was towed to Friendly Ford on 09/19 to replace 12v battery and the recalls checked AGAIN. On 09/22 Phyllis called me and said the vehicle would be ready (battery replaced and recalls completed) between 2-3 PM. I arrived around 230 PM. I asked Phyllis to speak to the manager because the recalls were “done” in July. I’m livid with the lies and deception by the staff. Cut the SD stating that Martin is not the EV Manager and his brother went to MIT. The SD questioned him as to why he would say that he said well I’m going to be. The Director said you’re not yet, you shouldn’t say that to customers. The SD asked him why did he say the recalls were done in July, Martin said he did not read into each line item, only that the ticket was completed. Apparently, the recalls said incomplete but he didn’t research and told me they were done. The SD continued to state he didn’t understand why I was upset. Cue the SD saying “I don’t think we lied purposefully. Maybe just misled you about what was done”. I told him those are synonyms of each other. The SD didn’t take accountability for the lies about actual work done. Then he said the vehicle was not ready and still needed 6 hours of system updates. I left in a rental they would drop off my car tomorrow morning. On 09/23 I was told the my vehicle was being dropped off. I called them back to tell them the vehicle was having more issues. I texted Phyllis the picture of the blank screen. Phyllis called me at 12:40 PM and said they would pick up my car again. I explained I leave work at 4 PM I have a toddler to pick up at 5 PM if not late pick up fees accrue. She said the vehicle will be there before 4. I called back at 4:06 the rental was not on site and I needed to leave. The rental arrived 4:10 PM. She called me to tell me the rental was finally there that he got lost. I told his this was incompetent. I told her I would not leave a 5 star review. I have a child to pick up and Friendly Ford is obviously not going to cover the late fee costs. Phyllis continuously asked me to leave a 5 star review but to voice my concerns in the comments. I cannot do that in good faith. At 5:18 Tessa, service manager, texted me saying the car screen was fine. I explained to her what was going. Tessa then began to gaslight me saying I have no right to be upset or call the staff incompetent with the service they’ve provided. She then said I had no right to say I was going to give them a 1 star. I explained I have every right to be upset as I have been blatantly lied to. I explained to her WHY I cursed at the situation, not at Phyllis. She gaslight me/ refused service.

My wife showed up for a confirmed appointment, no record - Arran Davidson

My wife showed up for a confirmed appointment, no record of it in their system. The Service Advisor then quoted two days of labor for a repair a local garage fixed in under an hour for $90. Two visits, no resolution, and a service department built on incompetence. I escalated to management. They couldn’t even respect my request to communicate by email. Ford Rewards points from our Expedition purchase were never credited. That’s also still unresolved. Three vehicles. Two wasted trips. One ignored formal complaint. Zero accountability. Tomball Ford had every chance to make this right. They didn’t. I won’t be back, not for service, not for a fourth car, not for anything.​​​​​​​​​​​​​​​​

Very sleazy sales techniques. I was quoted a... - cowboybuyscar

Very sleazy sales techniques. I was quoted a competitive price on the car, but when it came to paying, they purposely did not show me any listing of the charges and just told the me the final out the door price, which, stupidly, I paid. When I looked more carefully, I had been charged almost $200 dollars for a book of service coupons and another almost $200 for adding extra security numbers engraved on the vehicle. No one had ever told me to my face during the sales process that I was being charged for these items. I still get burned about it. Bottom line -- GO SOMEWHERE ELSE! They will never see another penny of my money.