I took my vehicle (2017 Rav4h) for my usual fall oil - Pops
I took my vehicle (2017 Rav4h) for my usual fall oil change, tire rotation, and checkpoint inspection. I was told everything checked out ok. On my way home, my low pressure indicator for one of my tires came on. I proceeded to Les Schwab, since they installed my tires and they verified pressures in all tire. I then left Schwab and my front driver’s proximity sensor started sending alarms. When I checked the sensor, it fell into the inner recess so I returned to Stapp. I then spent the remainder of the day trying to deal with why my brakes were now in need of replacement when they weren’t documented in my initial inspection. I also had to refuse to pay for my tire sensor when it was obvious, to me, that it was fine before Stapp rotated my tires. In the end, Stapp did replace the sensor and replace the brakes, but I did not ask for the brakes, it was their offer. I should not have had to be subjected to the “back and forth “ to resolve my issue. My service consultant, Lauren Bragg, was great and she should not have been put in the situation she was put into. In the end my vehicle was repaired properly, but the process was extremely frustrating and unnecessarily drawn out.
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