I had my car towed to Ford Downtown LA after it wouldn’t - JK
I had my car towed to Ford Downtown LA after it wouldn’t start, and I worked with Angel Bravo in the service department. He was exceptional—transparent, thorough, and communicative throughout the entire process. I’ve been to other dealerships where there’s a huge disconnect between the customer-facing staff and the service team, but this was the complete opposite.
You always hear stories about dealerships overcharging or taking advantage, but that wasn’t my experience here at all. Their pricing was fair, reasonable, and clearly explained—no surprises, no pressure, just honesty.
Within just a few hours, they identified the issue, provided a full diagnostic, and had me back on the road. Honestly, I couldn’t have asked for a better experience… unless I didn’t need my car fixed at all. Everyone I interacted with was polite, helpful, and professional. Highly recommend.
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