Subject: Transmission Assembly & Torque Converter - Meeks
Subject: Transmission Assembly & Torque Converter Replacement – Warranty Requirements and Rental Vehicle Request
Date: October 9, 2025
Dear Citrus Ford Service Manager,
I am following up regarding my 2022 Ford Explorer, which I purchased from Citrus Ford on September 29 under the 10-year/100,000-mile powertrain warranty. The vehicle was brought in for inspection on October 7, and I have since been informed that the transmission assembly and torque converter require replacement and that the necessary parts are currently on back order.
Because this is a significant powertrain failure occurring less than two weeks after purchase, I am formally requesting written confirmation that this repair will be fully covered under the powertrain warranty and that all related maintenance and inspections will be performed to ensure the new transmission is not compromised.
The following steps should be completed as part of the warranty repair:
Flush or replace the transmission cooler and lines, and pressure-test or replace the radiator if integrated; verify clear flow and no debris.
Drain and inspect transmission fluid for metal contamination; replace the filter and pan gasket if applicable; refill using Ford-specified transmission fluid and document type and quantity on the repair order.
Inspect transmission and engine mounts for cracks, collapse, or leaks; replace as needed.
Inspect driveshaft, CV joints, seals, and rear differential for vibration, imbalance, or contamination.
Perform a full module scan and update/flash the PCM/TCM to the latest calibration; reset adaptive learn and complete the relearn drive cycle.
Conduct a post-repair road test; document shift quality, converter lock-up, and verify there are no leaks.
Provide a copy of all technician findings, the list of parts and fluids used, and the “100+ point inspection” referenced at the time of sale.
Additionally, Ford has provided me with a rental vehicle during the repair period. Given the nature of the failure, the extended timeline due to back-ordered parts, and the fact that this occurred almost immediately after purchase, I am requesting that the rental vehicle be exchanged for one in the same class as my purchased Explorer — a comparable SUV with similar seating capacity and features. Please coordinate this through Ford’s rental program or your authorized rental partner.
If these requirements are not met or coverage is denied without written justification, I will escalate the matter to Ford Corporate Customer Care and to the California Department of Consumer Affairs/Bureau of Automotive Repair for review and assistance.
Please confirm in writing that the above items will be addressed, that the repair remains under warranty, and that a comparable rental vehicle will be provided until repairs are completed.
Sincerely,
Amanda Meeks-Turner
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