Excellent svc did not like having too call to get my
radio repaired. Am old man. Limited computer skills I think a dealer should be able to fix my issues without having to call a phone number for the se
radio repaired. Am old man. Limited computer skills I think a dealer should be able to fix my issues without having to call a phone number for the service.
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by BILLPRATHER1
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2026 -
Toyota of Cleveland responded
Hi Bill! Thank you for sharing your feedback. We apologize for any frustration you experienced, and we're here to help simplify the process for you. If you need anything else, please don't hesitate to reach out to our team. Safe travels! - Toyota of Cleveland
They do not have a shuttle service.
I dropped my van off the morning before my scheduled recall service, (because of transportation challenges) and they called me around 4 to tell me it
I dropped my van off the morning before my scheduled recall service, (because of transportation challenges) and they called me around 4 to tell me it was done!!
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by Gramvan
Verified Customer
Verified Customer
Jul 07, 2026 -
Toyota of Cleveland responded
Thank you for choosing Toyota of Cleveland and for sharing your feedback. While we’re glad your van was ready ahead of schedule, we apologize for any transportation inconvenience. We look forward to delivering an even better experience next time!
Service advisor was very informative, helpful, and kind.
Waiting amenities are phenomenal. The technician explained what was needed in detail and helped make the decisions easier and informed.
Waiting amenities are phenomenal. The technician explained what was needed in detail and helped make the decisions easier and informed.
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by WRTHIT_777
Verified Customer
Verified Customer
Service Price Transparency
Jul 05, 2026 -
Toyota of Cleveland responded
Angelia and our team are grateful for your kind words about the service advisor’s helpful guidance and our waiting amenities. We appreciate hearing that the technician’s clear explanations helped you make informed decisions. It was our pleasure to service your Toyota 4Runner.
Justin Chretien
General Sales Manager
423-664-9715
Have traded with them for several years just like them
and their service and cars
and their service and cars
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by fate2x4
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
Toyota of Cleveland responded
Hearing that you have trusted us for several years is wonderful. We’re glad the service on your Toyota Avalon and our vehicles has met your expectations. We look forward to continuing to assist you down the road.
Justin Chretien
General Sales Manager
423-664-9715
Very helpful Friendly, quick,made sure I understood b
how to operate my touch screen.
how to operate my touch screen.
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by mcsportstv
Service Price Transparency
Jul 03, 2026 -
Toyota of Cleveland responded
Thank you for the five-star rating. We’re glad our service team was friendly, prompt and took the time to help you feel confident using your Toyota RAV4 Prime’s touchscreen.
Justin Chretien
General Sales Manager
423-664-9715
I will book an early appointment from now on!
I was in and out in less than 45 minutes for an oil change, tire rotation, and safety check. My Service Adviser, Angelia, was as wonderful as ever. T
I was in and out in less than 45 minutes for an oil change, tire rotation, and safety check. My Service Adviser, Angelia, was as wonderful as ever. Thank you, Angelia!!
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by FLFIRECRKR
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
Toyota of Cleveland responded
We’re delighted an early appointment let you complete your oil change, tire rotation, and safety check on your Toyota RAV4 in under 45 minutes. Angelia will be thrilled to know she made the experience so positive. We look forward to assisting you again soon.
Justin Chretien
General Sales Manager
423-664-9715
They were efficient and kept me notified of the process
though out the service appointment.
though out the service appointment.
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by Spolcari
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
Toyota of Cleveland responded
We’re pleased to hear our team kept you informed and efficient during your Toyota RAV4 Hybrid service. Thank you for sharing this feedback. We appreciate your 5-star rating and look forward to assisting you with future maintenance.
Justin Chretien
General Sales Manager
423-664-9715
Great service staff and technicians that listen to and
address customer concerns. Mechanical work is outstanding.
address customer concerns. Mechanical work is outstanding.
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by dogtooth17
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Luis Mendez, Jason Keith
Jun 30, 2026 -
Toyota of Cleveland responded
We’re delighted to hear about your positive experience with our service staff and technicians. It’s rewarding to know the team addressed your concerns and delivered excellent mechanical work on your Toyota Tacoma. Thank you for sharing your feedback, and we look forward to assisting you again.
Justin Chretien
General Sales Manager
423-664-9715
We have had our vehicles serviced at Toyota of Cleveland
for several years and have consistently enjoyed excellent service; honesty, integrity and great people. These qualities define this dealership and, i
for several years and have consistently enjoyed excellent service; honesty, integrity and great people. These qualities define this dealership and, in my opinion, sets Toyota of Cleveland apart from any others I have done business with.
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by GeeDub431
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2026 -
Toyota of Cleveland responded
It’s wonderful to hear that our honesty and integrity have made servicing your Toyota 4Runner a great experience over the years. We’re proud that our team members deliver the reliable, people-focused care you’ve come to expect. We appreciate your loyalty and look forward to helping with your future service needs.
Justin Chretien
General Sales Manager
423-664-9715
Organized, helpful, always notifies me of need services
and when the dealership has sales on tires and service. Easy to deal with
and when the dealership has sales on tires and service. Easy to deal with
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by Llrbd
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2026 -
Toyota of Cleveland responded
We appreciate your feedback on our organized approach and timely service alerts. It’s great to know that scheduling maintenance for your Toyota Prius Prime and tire promotions has been easy. We look forward to assisting you again.
Justin Chretien
General Sales Manager
423-664-9715