Brian Pelletier

Ferman service department is always top notch. You have an issue, they diagnose it correctly the first time and fix it correctly the first time. Sal, my service advisor, is always at the top of You have an issue, they diagnose it correctly the first time and fix it correctly the first time. Sal, my service advisor, is always at the top of his game and provides excellent communication. Ferman has even preemptively diagnosed and fixed problems that could have left me stranded if they hadn’t diagnosed them. Hands down, the best service department I’ve dealt with for any of my cars over the years. More

by WAYAN Verified Customer Verified Customer

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Bill was so unbelievably good! He was so personable and he truly cared and wanted to be there. He is above and beyond. straight from God. He was so personable and he truly cared and wanted to be there. He is above and beyond. straight from God. More

by despinat17 Verified Customer Verified Customer

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Very friendly, knows BMWS and all about them. This is a M store and I love M cars. Have a very good salesman! Drive all the way from St Petersburg to use this dealership. This is a M store and I love M cars. Have a very good salesman! Drive all the way from St Petersburg to use this dealership. More

by kippwall Verified Customer Verified Customer

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Excellent customer service and a professional, welcoming atmosphere. The staff went above and beyond to answer questions, provide clear information, and make the entire process easy. A smooth, stress-free e atmosphere. The staff went above and beyond to answer questions, provide clear information, and make the entire process easy. A smooth, stress-free experience from start to finish — highly recommend this team. More

by alla Verified Customer Verified Customer

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Everyone from Brian the Sales Manager to Rosie and Dean were amazing. The service department also was very quick to repair my car paint after I bought it. Will go back for my next purchase. were amazing. The service department also was very quick to repair my car paint after I bought it. Will go back for my next purchase. More

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The team at Ferman took great care of my car! They were all efficient and kind, and they gave my car a new lease on life !! Thank you!!!! They were all efficient and kind, and they gave my car a new lease on life !! Thank you!!!! More

by miapelletier1 Verified Customer Verified Customer

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The entire team was terrific - Dan, Shawn, Dominic, Sara and Jeff. ERC Hagan from Ferman a commercial Trucks found the perfect truck and referred me to Dan. Best auto purchase experience ever(I’ve owned 4 and Jeff. ERC Hagan from Ferman a commercial Trucks found the perfect truck and referred me to Dan. Best auto purchase experience ever(I’ve owned 43 different vehicles in my 78 years). More

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Tom Francis was awesome to work with. He understands his costumers and really did everything in his power to get us what we wanted. Tom is going to be my 1st call whenever looking for a He understands his costumers and really did everything in his power to get us what we wanted. Tom is going to be my 1st call whenever looking for a vehicle from now on. Rest of the team, Brian and Scott were also great and willing to do thier best for us. 5 star experience. More

by imrimi Verified Customer Verified Customer

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Never will go back to Ferman BMW Palm Harbor for maintenance or service again!! They will try and rip you off or clueless about diagnosing the real mechanical issue. They were adamant that my 2022 2 maintenance or service again!! They will try and rip you off or clueless about diagnosing the real mechanical issue. They were adamant that my 2022 228i needed a throttle body, turbo and charge pipes cleaned unfortunately out of warranty for $8650 without tax. Once fixed, they'd need to re-evaluate. Doesn't sound like the mechanics knew the real issue or wanted to charge me more money. I bought the car new at Ferman BMW Palm Harbor & always maintained it at the dealership on time per the service schedule! I took my car to a trusted family euro mechanic and the Ferman BMW Palm Harbor service department misdiagnosed the issue. The repairs were only $1353. Surprised?! Not!! I feel like there was foul play with my car. Do not trust this service department. They can't even get brake pads right. I was told they needed to pay for the $5M BMW required renovation and high margins, which is not my problem and not on my dime. Obviously, they do not care about doing the right thing for their customers & community. I'm sure there is a ton of wastage with warranty repairs because they are clueless and will replace parts that don't need to be replaced regardless if they need approval. This type of repair should have never happened - 2022 65K miles. BMW cars are cheap junk now manufactured out of the USA. Pretty much everything is plastic and lower grade parts. I will never will go back or buy another BMW again! More

by Ellemancini Verified Customer Verified Customer

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The process went smooth and they did not pressure you in one direction or another. one direction or another. More

by d.toomer Verified Customer Verified Customer

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