Daryl Callahan | Page 18

Purchased a vehicle online out of state. Good communication with sales and management. Not enthused about being obligated to purchase options. Overall satisfied. Good communication with sales and management. Not enthused about being obligated to purchase options. Overall satisfied. More

by L_MOLINARI Verified Customer Verified Customer

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The dealership is great for buying a car but the service center is completely lacking. I just had a service done and waited for my vehicle. I booked a 730 am appointment so I would first in line. There was center is completely lacking. I just had a service done and waited for my vehicle. I booked a 730 am appointment so I would first in line. There was a lack of communication on when my car would be ready. I agrr3d to the recomme ded swrvices and that took and extra 90 minutes onto of the 60 i already waited for. I wanted to use a coupon when I went to check out and was told I had to give it to the person assisting me before the paperwork was printedbut i was not giben that option. Needless to say I was very annoyed. The service took over 2 hours and I paid more than anticipated. No happy. I have been buys g cars at this dealership for week over a decade and the service department is severely lacking in customer service and communication. More

by CVVALENTINO Verified Customer Verified Customer

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Very pleasant experience a pleasure to work with Kurt very knowledgeable everyone made me feel welcomed very knowledgeable everyone made me feel welcomed More

by PAUL.ADDIE Verified Customer Verified Customer

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They really worked with me to find me a car that fit my needs and budget! The are very friendly and helpful! needs and budget! The are very friendly and helpful! More

by JASON.DENIVO Verified Customer Verified Customer

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Great service and easy process, Avi was fabulous, as was all others. Thank you again all others. Thank you again More

by Kmkeller43 Verified Customer Verified Customer

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DCH Wappingers Falls Toyota is a great car dealer. My initial contact with the dealer was with Stefon in the internet sales department (Though I didn’t realize that at the time) He was very friendly My initial contact with the dealer was with Stefon in the internet sales department (Though I didn’t realize that at the time) He was very friendly and informative. When I called back to set up an appointment with him I talked to Tony and asked him to confirm that the price was just MSRP and he told me yes. I asked if there were any other fees besides TTL and he said that there was a warrantee or protection (I don’t remember exactly what he said) I said like a 7 year 100 K warranty and he said yes. So I was good to go to drive the hour and 15 minutes to the dealer from my location. When I arrived, I told the receptionist, who is a wonderful person, that I had an appointment with Stefon but was told that he was off today. Which was odd. But Joe would be my sales agent. I thought that was weird but ok. I was told that Stefon was in internet sales. There needs to be better communication on that whole situation. Joe is very knowledgeable friendly and professional. A true asset to his dealer and Toyota. He explained everything to my wife and I and we had a great time. After explaining the ordering/allocation process and going over the prices of everything we wanted and taking our information he said he had to go put the info into the finance system and he would be right back. Everything was perfect up to this point. He came back and showed us the finance sheet with the price of the vehicle and the options we chose and the TTL and the $175 documentation fee (this amount is capped by NY law which is great) but there was also an amount for a Protection Package for $1379. I was unaware of this charge up until that point. Joe said it is on every price on their website, but I had not looked at any prices since the vehicle I wanted was not in stock. Safe it to say that I was not very happy to see that. I told Joe that the package was a deal breaker and that it would need to be removed. I will keep the rest personal. I can’t stress enough how great the rest of the experience was and am so looking forward to the arrival and delivery of my vehicle. I am sure it will be a great experience. I highly recommend this dealership. Thank you. More

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This dealership is very friendly super clean. It was a pleasure working with Daryl and would recommend Wappingers Toyota to anyone. It was a pleasure working with Daryl and would recommend Wappingers Toyota to anyone. More

by wpnemeth Verified Customer Verified Customer

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Excellent interactions car was ready for my purchase when I got there process was easy and everything was seamless. Great job. I got there process was easy and everything was seamless. Great job. More

by JOANETTE100 Verified Customer Verified Customer

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I have bought one car from them over the years. Another Dutchess County dealer that is overpriced and just better to avoid. I’m not sure why Dutchess county dealers in general seem to be below aver Another Dutchess County dealer that is overpriced and just better to avoid. I’m not sure why Dutchess county dealers in general seem to be below average. This was my first visit since covid. I knew they were marking up their new cars insanely high, but some of their used cars seemed ok. I find one like and they gave me the numbers and I was like xxx this doesn’t add up. SURPRISE THEY ARE ADDING A 1400$ “protection” package to all used cars! And they won’t remove it! The best I could do was get it down to 900$ so now that makes my trade worth 900$ less in reality. So when factoring that in they were offering me about 2000$ less for my car than most dealers. They would not budge and this lost them the sale. Not as bad as some dealers around here. But their prices are def horrible. More

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So happy with my experience at DCH. Better than I expected! Highly recommend! Gave me a fair value on trade and fair value on purchase. Better than I expected! Highly recommend! Gave me a fair value on trade and fair value on purchase. More

by PETERCONSIGLIO Verified Customer Verified Customer

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