Karl Alvarez | Page 9

Outstanding customer service! ! They catered and got us exactly what we wanted. Car shopping is never easy but with these guys, it’s Easy!! ! They catered and got us exactly what we wanted. Car shopping is never easy but with these guys, it’s Easy!! More

by chrsprc Verified Customer Verified Customer

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Consumers! !! Don't even bother using this dealership's buy from home option. It's a total waste of time. They use a vehicle trade-in appraisal tool that is not !! Don't even bother using this dealership's buy from home option. It's a total waste of time. They use a vehicle trade-in appraisal tool that is not accurate and misleading. Dealt with Dave and Assistant Manager Karl Alvarez in which stated that he has been in the auto industry for 20+ years but couldn't answer some of the questions I had. More

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Karl and his team, David and Josh were outstanding! ! We ordered and took delivery of our exact car we wanted. ! We ordered and took delivery of our exact car we wanted. More

by chrsprc Verified Customer Verified Customer

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Awesome service and attention to detail. The sales team is very courteous and nice. I would recommend this dealership to anyone. The sales team is very courteous and nice. I would recommend this dealership to anyone. More

by ltcjones Verified Customer Verified Customer

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What a wonderful experience it was stoping by Ferman BMW and getting the chance to meet the team. No matter who I dealt with it felt like I was in good hands. My hat goes to Thomas Berges though, he was my and getting the chance to meet the team. No matter who I dealt with it felt like I was in good hands. My hat goes to Thomas Berges though, he was my main man through my entire purchase and he didn’t miss a beat. Can’t wait to see where the road takes me but I know when I need to update my wheels it will definitely lead back Ferman BMW. More

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Great sales team and leaders to work with Very professional, courteous and thorough. I looking forward to returning in the near future to purchase my next vehicle professional, courteous and thorough. I looking forward to returning in the near future to purchase my next vehicle More

by jennifer94 Verified Customer Verified Customer

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Great service as always, very knowledgeable about the vehicle’s. Quick, transparent and always fair. vehicle’s. Quick, transparent and always fair. More

by Garster Verified Customer Verified Customer

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Another great buying experience at Ferman BMW. From the initial communication regarding availability to the clear and concise communications via text and email to meeting with Tom who is very pers From the initial communication regarding availability to the clear and concise communications via text and email to meeting with Tom who is very personable and knowledgeable making the transaction easy and seamless. Thanks! More

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We had a great experience with Ferman. They got us in the exact vehicle we were looking for, helping to answer every question we had. From the second we walked on the lot, Tom, David, and They got us in the exact vehicle we were looking for, helping to answer every question we had. From the second we walked on the lot, Tom, David, and Kyle were amazing. They stuck around late on a Sunday to ensure we didn’t feel rushed. They made the whole process easier than expected so we will definitely be back when we are in the market for a new vehicle. More

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great service during the sale, but when the car, used Explorer with 19000 miles, broke down 2 weeks after I got it, they told me "tough luck". That is when it really mattered and they failed! Explorer with 19000 miles, broke down 2 weeks after I got it, they told me "tough luck". That is when it really mattered and they failed! More

by Jstraumann Verified Customer Verified Customer

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