Keith Jackson | Page 3

I just want to thank everyone so much for working so hard to give me the truck that I wanted. Everyone went above and beyond in the buying Experience to give me the truck that I wanted. Everyone went above and beyond in the buying Experience More

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Went to look I also brought a car great salesman and nice people I would tell other people about the great service I got from this dealership people I would tell other people about the great service I got from this dealership More

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This is the second vehicle I have bought, and both times were greeted by courteous, professional staff. Taylor was great, financing was easy, and the whole transaction was fast. Their service is always ex were greeted by courteous, professional staff. Taylor was great, financing was easy, and the whole transaction was fast. Their service is always excellent as well More

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Everyone at this dealership was extremely helpful. I had Joshua and Zane helping me and I would highly recommend them both. I am completely satisfied with my car. I definitely recommend them. Joshua and Zane helping me and I would highly recommend them both. I am completely satisfied with my car. I definitely recommend them. More

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Experience Buying a 2019 Highlander. Everyone was very professional, helpful, and nice. Mr. Cox, my sales contact was especially pleasant, and went out of his way to get the buying proces Everyone was very professional, helpful, and nice. Mr. Cox, my sales contact was especially pleasant, and went out of his way to get the buying process accomplished. This is the second auto I have purchased there, and both experiences were excellent. The desktop interactive computer screen is a vast improvement in getting the paperwork accomplished. Mr. Polk certainly knew how to use it, and he has a fantastic knowledge of all off the products involved in the buying process. His explanation of a couple of add on products led us to buy them. More

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New car lease Top-notch dealership. Toyota of Cleveland has outstanding personnel in every facet of its business. Gregg Bain, our salesman, far exceeded our expect Top-notch dealership. Toyota of Cleveland has outstanding personnel in every facet of its business. Gregg Bain, our salesman, far exceeded our expectations with very wise guidance and advice. Would seek him out again and direct others to him. Tyler Ratledge, finance director, is a wizard at his position. He is also congenial, intelligent, and just plain good at his job. Keith Jackson, our service advisor, is a friend. This is our third lease from Toyota of Cleveland and Keith ensures that all our service needs are met in a timely, professional, but in a personal manner. We are proud to call Toyota of Cleveland our car home!! More

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Best Car Trading Experience Ever Shaq Daniel, Sales Consultant and Tyler Rutledge, Finance Director, Joey, the Used Car Sale Manager, were absolutely wonderful to work with. No game Shaq Daniel, Sales Consultant and Tyler Rutledge, Finance Director, Joey, the Used Car Sale Manager, were absolutely wonderful to work with. No games; no overselling; no pressure of any kind. Everything was transparent. They all treated me with respect. This time was especially difficult for me and I have been dreading trading in car for several months. You see, my husband of nearly 35 years passed away this past December. I dreaded going to a car lot and trading cars. We had a mini-van that I no longer need and it has sit in the driveway since late last fall, only being driven every once in a while. I had been looking on line and found a sweet 2018 Honda CR-V EX at Toyota Cleveland. I contacted them online to see if available. Bridget contacted me promptly and advised it was. No pressure, no bugging me. I showed up 2 days later (told her I was coming). She put me with Shaq. Shaq was so kind, very knowledgeable and NO BULL. We quickly came to agreement; went to meet with Tyler to do the paper work; no issues there and again, NO BULL. Shaq took up a great deal of time to explain each and every feature of the car; even synced my phone with the car. Shaq is a gentleman in every sense of the word and represented Toyota of Cleveland with pride that speaks of a great place to work! Thank you Shaq; thank you Toyota of Cleveland for the way you conduct business! More

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Professional and efficient! I’m so glad to have a reliable, affordable service team that has the efficiency and professionalism as the one at Toyota of Cleveland. Thank you! I’m so glad to have a reliable, affordable service team that has the efficiency and professionalism as the one at Toyota of Cleveland. Thank you! More

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We had such an easy going great experience with Mason. We came in to service our 2019 Highlander that we owed for 5 months and decided to look at vans cause we traded ours in for the Highlander and really We came in to service our 2019 Highlander that we owed for 5 months and decided to look at vans cause we traded ours in for the Highlander and really regretted getting rid of it.We asked Mason would it be possible to work up a trade and he got started on it right away with the help of the general sales manager Justin Chretien and the two of them together they came up with a deal we couldn't refuse and made us very happy customers.We have bought our last 3 vans up there and we drive an hour just to get the great and friendly service we get from all the employees.We even pass a dealer close to us because we don't get that service there.We have been making that trip ever since we got our first van.It's definitely worth the extra mile and we will continue to do so.After we bought the van Mason took the time to set with us and explain everything about the van and told us if we had any questions or problems to just give him a call..He was the best salesman we have ever worked with and have made a forever friend.Thank you Mason for making this happen and making us very happy customers.Alfred Polk worked with us and got us an extended warranty policy and worked with us and wasn't pushy and explained everything to us.Another very nice employee and then finally Keith Jackson who has always helped us from the first van we purchased .He has always been so friendly to us came out to congratulate us on our new van and made us feel so special with our new purchase.Thank you to all the wonderful people that made us one Happy Customer.,You are the Best! More

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My new Tacoma I bought my new Tacoma from Toyota of Cleveland.my salesman Austin Owen was great,took his time with me.He also answered all my questions about my Tac I bought my new Tacoma from Toyota of Cleveland.my salesman Austin Owen was great,took his time with me.He also answered all my questions about my Tacoma and showed me how to operate a lot on the trucks Austin way to go. More

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