Mike Niedzwiecki

Our experience with BMW of Westlake was excellent. We found Ken to be Informative, pleasant, patient and relaxed. He was highly available to answer our questions every single time we contacted him. We found Ken to be Informative, pleasant, patient and relaxed. He was highly available to answer our questions every single time we contacted him. He always seemed genuine and was very accessible. We had a very positive experience with all the personnel with whom we had direct contact there. We highly recommend this BMW dealership. More

by PAULAA0 Verified Customer Verified Customer

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Excellent experience with BMW of Westlake. Jimmy L was very helpful and professional. He provided excellent information and helpful advice in selecting and financing my vehicle purchase. The e Jimmy L was very helpful and professional. He provided excellent information and helpful advice in selecting and financing my vehicle purchase. The entire process was very relaxed and straightforward. There were no issues or surprises throughout the process. This is my first BMW and I am very impressed with the product, sales process and this dealership. More

by JF Verified Customer Verified Customer

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John C was fabulous. Look key, informative, genuine. We ate BMW fans. 5th one. Wonderful! Look key, informative, genuine. We ate BMW fans. 5th one. Wonderful! More

by DVDJK1 Verified Customer Verified Customer

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Ken Delk was great. No pressure, no trying to up sell me on a different vehicle. Very relaxed setting. No drawn out back and forth and pushing extra warranties, etc. Fir No pressure, no trying to up sell me on a different vehicle. Very relaxed setting. No drawn out back and forth and pushing extra warranties, etc. First Class salesperson and dealership. Full tank of fuel and washed vehicle! More

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Good could have negotiated more on trade in. That is all I have for now That is all I have for now More

by RLOESCH0 Verified Customer Verified Customer

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Everyone is friendly polite and professional and we always go there and they all take very good care of us always go there and they all take very good care of us More

by Doyle-Hamby Verified Customer Verified Customer

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Great service as always & Cory is fantastic to work with. Looking forward to continue working with BMW Westlake service department! Looking forward to continue working with BMW Westlake service department! More

by FW Verified Customer Verified Customer

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BMW does not get their recognition just by the name. It’s by all the employees from the sales department the accounting department and the service department are the ones that make up BMW.. an example o It’s by all the employees from the sales department the accounting department and the service department are the ones that make up BMW.. an example of this is Brittany in the service department. What a friendly, thorough, and an amazing person. Totally professional. Because of her, I visit this location. And I will not go to any other location. Thank you guys very much. We love you all. More

by TOBYJOE444 Verified Customer Verified Customer

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They made the purchase seamless and easy. The sales person was Tiny Hildebrand and he was great. No pressure just helpful. The sales person was Tiny Hildebrand and he was great. No pressure just helpful. More

by SPAGTWIRLER Verified Customer Verified Customer

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This is the new benchmark! The entire team that I worked with did an amazing job of handling all aspects of this transaction. I couldn't be more satisfied with my purchase or The entire team that I worked with did an amazing job of handling all aspects of this transaction. I couldn't be more satisfied with my purchase or my decision to purchase from Nez (good luck finding something he doesn't know about these amazing, complicated vehicles) and his colleagues. Dirk was able to quickly understand what I already knew, and what I didn't about the operation of all of the new interfaces and systems. He was really fun to spend time with. Alan and Nez perfectly navigated one or two potential pitfalls (not expected when buying a used vehicle) with resolutions that were fair to both parties. The whole process was fast, fair, and fun. I sincerely enjoyed it all the way through. I have scheduled my first service with BMW of Westlake and now look forward to that. Thank you Nez, Dirk, Alan and Mike! Customer service is alive and is thriving at BMW of Westlake! Congratulations to the ownership and management teams there, they really have created an outstanding environment and have retained employees who make buying fabulous luxury vehicles enjoyable! More

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