Richard Klaben
Richard Klaben at Klaben Ford Lincoln
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Richard Klaben | Page 22

President

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
858 Reviews

I started in 1974 washing cars and thereafter filled many positions and assumed added responsibilities within the Klaben Auto Group prior to attaining my current leadership position. With the guidance and mentoring I received from my Father, Al Klaben Sr., I have remained true to the core principles upon which our business was founded. Customer Driven - Integrity - Hard Work - Commitment to Excellence - Continuous Improvement. Customers are the foundation of our success! We have a team of quality individuals who work together to leverage our collective resources with the intention of delivering customer experiences that stand apart in an atmosphere of transparency, trust and respect. We share one common goal, to deliver the best value to our customers, team members, partners and communities. I'm proud to be a part of the Klaben Team. Family comes first and I'm blessed with 4 incredible children and a very special & supportive wife. Call 330.673.3139 ext 308

Dealership Experience

43 yrs, 5 mos

Industry Experience

50 yrs, 6 mos

5.0

858 Reviews

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858 Reviews of Richard Klaben

November 29, 2020

Dealership Rating
Employee Rating

I ran into a problem recently and called the dealership. Not only did they come to my work to get my truck they brought me a car to ensure I had transportation to get home. More

by GCarp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Sean Bradford

Feb 09, 2021

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

November 29, 2020

Dealership Rating
Employee Rating

Klaben Ford did a fantastic job assisting me through the sales process. I stopped in looking for a new F-150 and they had exactly what I was looking for. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Cooney, Kim Wolfram, Tim Sterling, Louis Polos, Nick Homrock , Andy Bellian, Tim Casto, Terry Colbert, Branden Johnson

Feb 09, 2021

Klaben Ford Lincoln responded

Joe, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

November 25, 2020

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Employee Rating

The buying process at Klaben Ford is simple and straightforward. No Games..No Gimmicks..I highly recommend Louis and the Klaben team for all car buying needs. More

by jbenz2jak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roscoe Woodberry, Kim Wolfram, Tim Sterling, Louis Polos, Nick Homrock , Andy Bellian, Tim Casto, Terry Colbert, Branden Johnson

Feb 09, 2021

Klaben Ford Lincoln responded

Hi, thank you for your kind words and congratulations on your new vehicle! We are happy Louis was able to make your experience a positive one! Thanks again for the recommendation, and have an amazing day!

November 21, 2020

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Employee Rating

As long as klaben Ford is in business and as long as I am able to get to them, I will buy a car no where else! Rich Klaben and his team are true professionals. I am retired from Ford and can buy my cars anyw More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben , Andy Bellian, Tim Casto, Terry Colbert, Denise Miller, Dave Mott

Feb 08, 2021

Klaben Ford Lincoln responded

Dave, thank you for your wonderful response to the quality of service our Staff provides! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

November 20, 2020

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Employee Rating

This is our 4th lease from Roscoe and the Klaben team. We send all of our family and friends here because they treat you like family! More

by Nhomrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roscoe Woodberry , Terry Colbert

Feb 08, 2021

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

November 18, 2020

Dealership Rating
Employee Rating

Amazing dealership!!! I’ve never felt more confident in making a car purchase like Klaben made me feel. You’re definitely treated like family and will never shop anywhere else. Thank you Tim! More

by tanyamiller50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Sterling, Jennifer Bowen

Feb 06, 2021

Klaben Ford Lincoln responded

Hi, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 14, 2020

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Employee Rating

Klaben made our purchase very easy during this pandemic and not having to do a lot of contact. They got me what I wanted and All very friendly More

by Mnthompson04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2021

Klaben Ford Lincoln responded

Hi, thank you for your kind words and congratulations on your new vehicle! Safe travels!

November 13, 2020

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Employee Rating

I cannot say enough good things about Klaben Ford. I have been leasing/purchasing cars from them over the past 18+ years and it has always been a very relaxed and enjoyable process. They are a very pro More

by melinda.mcelfresh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2021

Klaben Ford Lincoln responded

Melinda, thank you for your kind words and congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 10, 2020

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Employee Rating

I absolutely love Klaben. I can't say enough about everyone there. They really do take care of you like family. Every experience I've had has been a positive one. Thank you all , I appreciate you! More

by Shandy Gonzales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe French

Feb 06, 2021

Klaben Ford Lincoln responded

Shandy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 21, 2020

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Employee Rating

Branden went above and beyond to help us get in a car that suits our family and worked with my husbands work hours even came on his day off after my husband got home to sign papers!! We will definitely b More

by Nachick92810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Branden Johnson, Nick kulich

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