Rosaly Bermudez

Was professionnly treated. The fees are very high doing similar service by an outside mechanic The fees are very high doing similar service by an outside mechanic More

by SALOMONMOSSERI Verified Customer Verified Customer

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Lexus of North Miami took good care of me and got me into the car I wanted! Used car manager worked with me on the price to a point where both sides were happy. Would recommended them again the car I wanted! Used car manager worked with me on the price to a point where both sides were happy. Would recommended them again More

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Angel is top notch! I always have the best experience when I visit NML Truly the best and most trusted dealership in south Floridad if you're looking for your next Lexus I always have the best experience when I visit NML Truly the best and most trusted dealership in south Floridad if you're looking for your next Lexus. shout outs to Andrew my sales agent, he took care of all my questions and negotiations were flawless. More

by larrycalderon Verified Customer Verified Customer

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Waiting time was too long and repair progress and final completion notifications was also slow. completion notifications was also slow. More

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Wow. .. just Wow... It was my first time working with Eric at The service department, but although I was happy with my former service advisor, I'm even hap .. just Wow... It was my first time working with Eric at The service department, but although I was happy with my former service advisor, I'm even happier with Eric. If I could give him more than 5 stars I would. Eric was not only very friendly and knowledgably, but willing to go above and beyond to help me solve my situation due to an accident. Thank you very much Eric. I will definitely continue working with you!!! More

by Alma Verified Customer Verified Customer

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Had a great experience with Cesar, Rosie and Matthew truly recommend this dealer. They were all very helpful!! truly recommend this dealer. They were all very helpful!! More

by vanessam21 Verified Customer Verified Customer

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RUN AWAY ! !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an i !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an inspection of the vehicle, which unveiled scratches that had not been disclosed during my prior inquiries. Dulce quoted me a price higher than what was listed. I brought this to him, and he chose not to respond. I escalated to a manager, Rosaly. She assured me that the price would be honored, but her demeanor conveyed as if she were doing me a favor. I also expressed my dissatisfaction with Dulce, to which she stated that a different salesperson would be assigned. I sent the wire transfer on August 19th. I repeatedly requested the new salesman, Demetri, to communicate with their bank for confirmation, and every time, they said they would not do that as they receive funds daily, and there's no need for it. I even ended up reaching out to their bank myself, and they confirmed the transfer. I confronted Rosaly with the information and the date of money received on their dealership accounts; she said, "The payment has been received." That was on the 28th of August. It took them 8 business days to confirm the receipt of the funds; this raised suspicions. I sent seven emails to various managers. I have not received a response regarding the funds . I made six calls. I managed to reach ALFRED UTSET, the pre-owned sales manager. Unfortunately, He answered the call prepared to defend his employees and did not listen to me. I was about to express my concerns, but he replied, "You sent an inspection company, and they know everything, so you shouldn't have any concerns!" I had to clarify, saying, "Did you even hear me? I said 'concerns,' do you know what that means? I'm not talking about the car; I want to discuss the transfer and how your employee treated me, and I want to know if they did the maintenance I requested." He didn't answer my questions and continued to speak forcefully and condescendingly. I sent emails inquiring about when I could coordinate with the shipping company to pick up my car. I asked when they would refund the deposit since I had sent. However, Demetri did not respond to these questions. He simply replied that everything was on process. I reached Rosaly to inquire about the refund status. She responded, claiming to be helping me by expediting the refund process. She stated, "Normally, we refund the money after delivering the car!" She emphasized her cooperation. Interestingly, in one of Rosaly's emails dated August 17th, she mentioned, "Please be aware that the deposit made with the card will be refunded promptly upon receiving the wire transfer for the full amount." So, either the content of her email or the content of her text message contradicts the truth. during the shipping phase, they provided no assistance and stopped responding, causing me significant inconvenience. This frustrating experience felt unprofessional and unethical. Imade it explicitly clear that I expected to be informed when the shipping company received the car. but they have not contacted me, resulting in delays. To clarify, these are not allegations; this is simply my personal experience, outlining the difficulties I encountered over a whole month, including a staggering 182 emails exchanged with them to conclude a deal; it should have raised concerns at the management level, but it seemed like no one cared. Please don't waste time telling me sorry. I'm well aware that you're already informed about what happened, and most managers are familiar with my emails and calls. Let's not play games or pretend that you really want me to call to resolve this issue. There's no need to keep up this facade. More

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He’s definitely the goat. You can tell he’s about business the real deal … 10/10 ;) You can tell he’s about business the real deal … 10/10 ;) More

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Hello, this is my second review. I gave three stars in the first one, now I give one. They had to transfer the plates of my old car to the new one. But they order new ones. I did not I gave three stars in the first one, now I give one. They had to transfer the plates of my old car to the new one. But they order new ones. I did not receive a new car number within 90 days. When contacting them, they kept saying that everything is fine, you just have to wait. My daughter came to the store to renew the temporary plates, but they could not find the document related to the purchase of a new car. A few days later, when I called the Lexus store, they couldn't say anything either. You need to visit them personally to be able to solve the problems created by them. It costs you time and fuel. I think they should refund the money for the paperwork. The problem is not fixed yet More

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Debería existir calificación de 100 estrellas y ella se llevaría 200, muy amable, profesional, diligente y entregada. Se preocupa, y ocupa, de tu caso como si fuera de ella misma. Que si le compraría otro llevaría 200, muy amable, profesional, diligente y entregada. Se preocupa, y ocupa, de tu caso como si fuera de ella misma. Que si le compraría otro carro? Por su puesto y todos los que vaya a comprar será con ella. Gracias María! More

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