Sean Bradford | Page 8

Klaben is a Top Notch Dealership. The service department is by far the best I've ever worked with. Mike, Shelby, Shelby and the whole crew is very professional and courteous. Thank Yo The service department is by far the best I've ever worked with. Mike, Shelby, Shelby and the whole crew is very professional and courteous. Thank You! More

by JERRY.SCHNEIDER12 Verified Customer Verified Customer

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Klaben service is the best and my service rep Mona Crooks is great she always does her best. is great she always does her best. More

by DALLASLHOLCOMB Verified Customer Verified Customer

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This dealership makes sure you understand repairs being done, makes sure they are done correctly and that you are satisfied. They keep you updated. done, makes sure they are done correctly and that you are satisfied. They keep you updated. More

by bstrig Verified Customer Verified Customer

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I have always enjoyed going to Kent klaben Ford. Always friendly and convenient.. great job Mona Always friendly and convenient.. great job Mona More

by kkcowgirl2fun4u Verified Customer Verified Customer

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Did the job right the first time. They expalained everything but the remote start. Later explained that it was extra ! Service was done in a reasonable amount of time ! They expalained everything but the remote start. Later explained that it was extra ! Service was done in a reasonable amount of time ! More

by Rjoh720 Verified Customer Verified Customer

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I have utilized Klaben Ford to service my F150 and my Expedition. As the F150 aged, the team at Klaben helped me keep it running at a well maintained level. Now, as I have brought a new Expedition to be Expedition. As the F150 aged, the team at Klaben helped me keep it running at a well maintained level. Now, as I have brought a new Expedition to be serviced, the team has gone above and beyond my expectations to keep this vehicle in mint condition. The team at Klaben adheres to a continuous improvement mindset to customer service, they want to leverage feedback to raise the service bar. Sean Bradford is the individual that exemplifies this mindset. Culture is everything in an organization, that is the source of trust and partnership. I feel like a partner of this organization. More

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klaben keeps their commitments and stays with the problem until it’s fixed. the communication is great until it’s fixed. the communication is great More

by paulkearneyjr Verified Customer Verified Customer

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Quick and efficient! My car is also an odd shade of blue and they were able to match the color perfectly! Highly recommend them for all your auto body needs! My car is also an odd shade of blue and they were able to match the color perfectly! Highly recommend them for all your auto body needs! More

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I absolutely trust my car to the Klaben Team. 11 years and counting. I'm a Courier, so I need to know that my car is safe for the long roads ahead. They go above and beyond to make sure everythin 11 years and counting. I'm a Courier, so I need to know that my car is safe for the long roads ahead. They go above and beyond to make sure everything is as is should, and keep me aware of potential issues and wear in advance. More

by fairyrain826 Verified Customer Verified Customer

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I experienced problems with an AC repair on my 2012 Ford Fusion which proved extremely difficult to diagnose and fix and resulted in Klaben Ford having to keep my car for 7 weeks. Sean Bradford and Shelby Fusion which proved extremely difficult to diagnose and fix and resulted in Klaben Ford having to keep my car for 7 weeks. Sean Bradford and Shelby appreciated that this was a most unusual situation and kept in touch with me regularly. I don't think I ever went more than two days without getting a call to give me a status report on the vehicle. In addition to providing regular updates, they insisted on providing a rental car for me once it was recognized that it was going to take an abnormally long period of time to complete the repair. The regular communications and updates that they provided assured me that they had not forgotten about me, and their willingness to work with me on a repair that turned out to be a true "head scratch" speaks volumes about the culture and commitment to service at Klaben Ford. They won me over in every way, and I'm glad to give them an unqualified positive review. Satisfied customer, Roger Taylor Stow, Ohio More

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