Sean Bradford | Page 8

I have utilized Klaben Ford to service my F150 and my Expedition. As the F150 aged, the team at Klaben helped me keep it running at a well maintained level. Now, as I have brought a new Expedition to be Expedition. As the F150 aged, the team at Klaben helped me keep it running at a well maintained level. Now, as I have brought a new Expedition to be serviced, the team has gone above and beyond my expectations to keep this vehicle in mint condition. The team at Klaben adheres to a continuous improvement mindset to customer service, they want to leverage feedback to raise the service bar. Sean Bradford is the individual that exemplifies this mindset. Culture is everything in an organization, that is the source of trust and partnership. I feel like a partner of this organization. More

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klaben keeps their commitments and stays with the problem until it’s fixed. the communication is great until it’s fixed. the communication is great More

by paulkearneyjr Verified Customer Verified Customer

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Quick and efficient! My car is also an odd shade of blue and they were able to match the color perfectly! Highly recommend them for all your auto body needs! My car is also an odd shade of blue and they were able to match the color perfectly! Highly recommend them for all your auto body needs! More

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I absolutely trust my car to the Klaben Team. 11 years and counting. I'm a Courier, so I need to know that my car is safe for the long roads ahead. They go above and beyond to make sure everythin 11 years and counting. I'm a Courier, so I need to know that my car is safe for the long roads ahead. They go above and beyond to make sure everything is as is should, and keep me aware of potential issues and wear in advance. More

by fairyrain826 Verified Customer Verified Customer

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I experienced problems with an AC repair on my 2012 Ford Fusion which proved extremely difficult to diagnose and fix and resulted in Klaben Ford having to keep my car for 7 weeks. Sean Bradford and Shelby Fusion which proved extremely difficult to diagnose and fix and resulted in Klaben Ford having to keep my car for 7 weeks. Sean Bradford and Shelby appreciated that this was a most unusual situation and kept in touch with me regularly. I don't think I ever went more than two days without getting a call to give me a status report on the vehicle. In addition to providing regular updates, they insisted on providing a rental car for me once it was recognized that it was going to take an abnormally long period of time to complete the repair. The regular communications and updates that they provided assured me that they had not forgotten about me, and their willingness to work with me on a repair that turned out to be a true "head scratch" speaks volumes about the culture and commitment to service at Klaben Ford. They won me over in every way, and I'm glad to give them an unqualified positive review. Satisfied customer, Roger Taylor Stow, Ohio More

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I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. Highly recommended More

by fairyrain826 Verified Customer Verified Customer

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I bought a brake controller for my F 150, and had you install it. It took several times to get it to work but it all worked itself out. Anthony was a great help and with Sean assistance they got it done. install it. It took several times to get it to work but it all worked itself out. Anthony was a great help and with Sean assistance they got it done. More

by rogwisllc6 Verified Customer Verified Customer

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Very professional staff and excellent service and very well pleased taking care of my vehicle and servicing any problems that concern it. well pleased taking care of my vehicle and servicing any problems that concern it. More

by JMC Verified Customer Verified Customer

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Well, I've been buying vehicles from Klaben since 2017 and have been impressed and very satisfied with my purchases and a great service and finance departments. I tell everyone about your dealership and h and have been impressed and very satisfied with my purchases and a great service and finance departments. I tell everyone about your dealership and hopefully they listen and stop in to see a well run dealership. Ty helped my wife and I out and have very grateful and working with Tim Sterling and the way they go out of their way to get your needs taken care of. Sean, Mike and the rest of the service department is top notch on repairs if needed are done ina timely manner. It's just a great atmosphere here. More

by JMC Verified Customer Verified Customer

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Came in for my 5000mi oil change and tire rotation which was done great as usual.. was done great as usual.. More

by JMC Verified Customer Verified Customer

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