Tom Alcorn
Tom Alcorn at Klaben Ford Lincoln
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Tom Alcorn | Page 9

Service Manager / Safety Coordinator

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.8
359 Reviews

36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.

Dealership Experience

36 yrs, 11 mos

Industry Experience

36 yrs, 11 mos

Specialties & Trainings

Master Service Manager and Master Technician

4.8

359 Reviews

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359 Reviews of Tom Alcorn

March 30, 2022

Dealership Rating
Employee Rating

Klaben has always been fair with my trade in and pricing on a new vehicle More

by l60baker
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JC Crawford, Douglas Lewin , Brandon Pritchett

Apr 01, 2022

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

March 27, 2022

Dealership Rating
Employee Rating

Kim squeezed us into the service schedule on my final day of vacation for some recall work on our 2015 Ford Explorer XLT. She, very professionally, kept us in the loop during the whole process. Additionally, More

by lee.ann.rizzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 29, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

March 26, 2022

Dealership Rating
Employee Rating

Mona Crooks takes great care of me and my family every time we’re in for service. Thanks to Mona and the team it’s always a pleasure doing business at Klabens. More

by Terry Colbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 23, 2022

Dealership Rating
Employee Rating

Klaben Ford Lincoln is not your average car dealership it's like visiting an old friend...always make you feel at home. It's always a pleasure just to stop by even it's to say hello. More

by Ted Kaiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Christine Klaben , Andy Bellian

March 21, 2022

Dealership Rating
Employee Rating

Klaben employees are very courteous and friendly. I appreciate their follow up on the service too. More

by GROTAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2022

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 21, 2022

Dealership Rating
Employee Rating

Tom Alcorn stepped in and helped us with some electrical repairs that needed done on our brand new Lincoln. If not for him we would’ve had to take my car back for a 4th time. More

by DAVIDSONAMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 10, 2022

Dealership Rating
Employee Rating

Always appreciate the car inspection, fluid top off during service. Oil change was done quickly and finished off with a complimentary car wash! More

by KDROCCO6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 13, 2022

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2022

Dealership Rating
Employee Rating

tom alcorn, mona and joe are very knowledgeable and helpful they are the reason we keep buying new cars and trucks from klaben More

by maximus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Joe French

Mar 09, 2022

Klaben Ford Lincoln responded

Hi Maximus, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

March 01, 2022

Dealership Rating
Employee Rating

They believe in the customer and always strive to provide the best service. Always friendly and willing to listen to make sure they understand what needs done. Because of the Service Department I would buy m More

by Lball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz

Mar 03, 2022

Klaben Ford Lincoln responded

Hi Lball, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

February 15, 2022

Dealership Rating
Employee Rating

I have been ciming to Klaben Ford for many years. I must say from the sales department to the service department, especially Kim. I have dealt with everyone in the service department anf they all a More

by Charlotte25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 17, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

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