Tom Alcorn
Tom Alcorn at Klaben Ford Lincoln
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Tom Alcorn | Page 10

Service Manager / Safety Coordinator

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.8
364 Reviews

36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.

Dealership Experience

36 yrs, 11 mos

Industry Experience

36 yrs, 11 mos

Specialties & Trainings

Master Service Manager and Master Technician

4.8

364 Reviews

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364 Reviews of Tom Alcorn

March 21, 2022

Dealership Rating
Employee Rating

Tom Alcorn stepped in and helped us with some electrical repairs that needed done on our brand new Lincoln. If not for him we would’ve had to take my car back for a 4th time. More

by DAVIDSONAMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 10, 2022

Dealership Rating
Employee Rating

Always appreciate the car inspection, fluid top off during service. Oil change was done quickly and finished off with a complimentary car wash! More

by KDROCCO6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 13, 2022

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2022

Dealership Rating
Employee Rating

tom alcorn, mona and joe are very knowledgeable and helpful they are the reason we keep buying new cars and trucks from klaben More

by maximus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Joe French

Mar 09, 2022

Klaben Ford Lincoln responded

Hi Maximus, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

March 01, 2022

Dealership Rating
Employee Rating

They believe in the customer and always strive to provide the best service. Always friendly and willing to listen to make sure they understand what needs done. Because of the Service Department I would buy m More

by Lball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz

Mar 03, 2022

Klaben Ford Lincoln responded

Hi Lball, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

February 15, 2022

Dealership Rating
Employee Rating

I have been ciming to Klaben Ford for many years. I must say from the sales department to the service department, especially Kim. I have dealt with everyone in the service department anf they all a More

by Charlotte25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 17, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

February 01, 2022

Dealership Rating
Employee Rating

Everyone is friendly and helpful with all the problems we have with any vehicle or psrts More

by rstein728
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2022

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

January 31, 2022

Dealership Rating
Employee Rating

Always a very good experience. Mona and Tom A exceeded expectations and continue to provide timely, knowledgeable and superior service. I’ve purchased and have had service many, many cars over the past 3 More

by Saxgod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2022

Klaben Ford Lincoln responded

Hi Saxgod, thank you for taking the time to leave a review for us at Klaben Ford. We're happy we could meet your expectations! Please let us know if there is ever anything else we can do for you! Safe travels!

January 24, 2022

Dealership Rating
Employee Rating

The dealership was very helpful in schedulomg and performing a last minute service. They are easy going and friemdly! More

by wyattkahley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 27, 2022

Klaben Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. We are happy we could make your experience a positive one! We hope to be of service to you again! Have a great day!

January 24, 2022

Dealership Rating
Employee Rating

‘18 f250 needed some extended warranty work on my f250. Mike Brandvold took good care of me had a few issues and a recall that needed fixed, Mike got in and took care of everything, have to wait for some p More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Mike Brandvold, Sean Bradford, Chris Fritz, Ian Bond , Eric Chapman. Mike Crooks

Jan 27, 2022

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 21, 2022

Dealership Rating
Employee Rating

The people at Klaben Service Center work very hard to make sure the issues you have with your vehicle are resolved and that you are happy with the outcome. More

by Brownta24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Pritchett

Jan 25, 2022

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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