I used the Galeana body shop for my2024 Kia seltos thank - Referee061
I used the Galeana body shop for my2024 Kia seltos thank I bought At Galeana Kia. The Galeana Body shop is run by the Galeana Chrysler dealership. I brought my car there to repair paint damage which they did . I returned to pick up my car after it was there for 10 days . Upon arriving I saw a dent in the passenger side front door that was not there when I dropped off the car . I stated to the people who work there that I walked the car before giving it to them and this happened there . I was told no we took a picture . I asked to see a time stamp for the picture I dropped the car off on 4/1 at 11am . There was no time stamp . I said the picture could have been taken any time . I then had Matt Bryer the estimator say to me typical Newyorker looking for something for nothing . I said to Matt Breyer what do you know about Ny. He said to me I see you have short man syndrome . This coming from a guy who is about 6 foot eight :one of the most obnoxious unprofessional comments possible . I then had the woman in the office next to Matt’s tell me get out of my office while I was looking at the picture on her computer screen and tell me to close the door . Sorry I don’t remember that beauties name .Mike Demontigny the manager of the auto body shop then told me here’s the number for a dentless repair guy you can call him . I asked him are you paying for it he said no . I then drove out steaming mad for the rude behavior after spending 3700 dollars in that body shop.. I promptly drove onto the Kia dealership still mad at the way o was treated . I retold my story to the manager Eddie Sharfenaker the manger of the Kia dealership . Ed was a gentleman and listened to me and looked at the dent in my car door. He then said to me don’t worry about this I will take care of this and he did . Ed arranged for the dentless repair contractor to repair the dent in my door. I then spoke to Joe Owen who runs the Kia body shop about Matt Bryers rude comments to me . I asked for an apology for Matt's insensitive rude comments . Joe said he would look into it . I got home and found the logos were left off my car I found them in the trunk . I called Joe Owen back and emailed we agreed on me returning on 4/26 to install the logo’s. I returned and the Seltos logo could not be installed . I was told by George Rigney I would be called when the logo came in . I said I am leaving on 5-2 for NY and won’t be back for a while . Well I never got a call back and had to call today to see about the logo . The bottom line Matt Breyer in the body shop was rude and abusive and nothing was done I got lip service from Joe Owen . Even if you disagree with a customer you don’t openly tell them they are a liar let alone tell them typical New Yorker and then tell them they have short man’s syndrome . I am 5 foot nine so not that short 😆.. The bottom line I would say don’t go near the Kia body shop or the Chrysler dealership in FortMeyers . The only person that was decent was Ed Sharfenaher who runs the Kia dealership. To sum it up a horrible experience with some rude clowns in the body shop . Joe Owens telling me he does not deal with them much is apparent because those clowns in the body shop treat customers like crap and nothing is done . A simple apology by Matt Bryer would have ended it after the logos were installed . But instead I got lip service . So think twice before going to Galeana Chrysler they did zero to help .
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