DCH Wappingers Falls Toyota

I don’t know for sure yet, but the “nonstandard” way they handled the NY State Drive Clean rebate has all the appearance of a scam to defraud a government agency, by denying me the rebate and then collecting handled the NY State Drive Clean rebate has all the appearance of a scam to defraud a government agency, by denying me the rebate and then collecting from NY State anyhow. I really hope it’s not a scam because I’d like to be able to believe these are honest decent people. They told me I could not get the rebate taken off the price of the car, but if I signed the rebate application forms they would repay me later. In order to apply for the rebate, they had me sign forms which created the appearance that I had already received the rebate. I DID NOT EVER receive the rebate. They produced a revised sale document some time after the sale which appeared to indicate that I had paid $1,000.00 less than I had actually paid, and listed the rebate among the items as if I had already received it. They then sent NY State a fraudulent sale document which showed that I was given the rebate and paid $1,000 LESS than I actually paid. If DCH Toyota does end up sending me the rebate amount as promised then perhaps it’s not a scam, but I’m still appalled that they would risk creating such an appearance. To erode customer trust for absolutely nothing seems pointlessly stupid. And if it is a scam, then to so adversely affect customer impression for so paltry a sum is almost as stupid. Now, every time I look at the car I feel sick. American consumers don’t expect a major brand like Toyota to engage in this sort of criminality, or to condone dealerships that do. More

Mathew Rivera was a great help in resolving an issue I have had for over 9 months. have had for over 9 months. More

Great professional experience as always. Thank you Dave and team!! Always treated like a first class client. Thank you Dave and team!! Always treated like a first class client. More

The service was great but unfortunately the cost of work was done is very expensive. I don’t know if you offer senior discount? Or discount coupon. This would have helped my expenses . was done is very expensive. I don’t know if you offer senior discount? Or discount coupon. This would have helped my expenses . More

Routine service was completed while I waited and I received a video of the work in progress. They completed the NY inspection as well so I did not need to return for another appointment. received a video of the work in progress. They completed the NY inspection as well so I did not need to return for another appointment. More

Process was easy and staff was pleasant to work with. I would recommend friends to dealership I would recommend friends to dealership More

Loosmane was very attentive to want I wanted in my new vehicle. He worked diligently to ensure I received the vehicle that I built in my head. Very satisfied with how everything came together. vehicle. He worked diligently to ensure I received the vehicle that I built in my head. Very satisfied with how everything came together. More

I received a fair trade in amount and was able to get a good finance rate . The certified Tundra I purchased was in excellent shape. I’m just surprised that a certified vehicle needs tires . good finance rate . The certified Tundra I purchased was in excellent shape. I’m just surprised that a certified vehicle needs tires . More

Very clean. Welcoming. Staff polite and friendly. Very helpful and kept me updated throughout. Service was completed in good time. Welcoming. Staff polite and friendly. Very helpful and kept me updated throughout. Service was completed in good time. More

From the beginning of the drop off to the end of the pick up, I was kept informed and my expectations managed appropriately. pick up, I was kept informed and my expectations managed appropriately. More