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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,792 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,792 reviews

November 02, 2022

I paid cash for my car and not happy I have to bring it back More

by LORETTABABY74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact Benjamin Carlson at 845-296-4261.

November 01, 2022

Our sales rep was fantastic, very responsive, answered all our questions and was pleasure to work with. More

by johnseuss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Kueshal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 01, 2022

Friendly professional service and a comfortable space provided while I waited for my vehicle to finish being serviced More

by imsorugged
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Nov 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 01, 2022

Fast, efficient, honest and did not waste my time while purchasing a new car. Best car buying experience I have ever had. More

by Nickperrotta28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Rivera (in Sales)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 01, 2022

Matt was Very helpful Courteous. And Knowledgeable. Will work with him agsin in the future More

by carolschwarz50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Matt!

November 01, 2022

I appreciate the attention to most details at DCH. The one detail missing is the lack of “personalized” courtesy when entering the service area to begin my visit to DCH. A courteous greeting instea More

by MSMMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

DCH Wappingers Falls Toyota responded

Dear MSMMM, Thank you for the feedback, we certainly appreciate it. Sounds like we need to do a better job of training our staff on customer service. I’m very sorry to hear your experience with us wasn’t 5 stars. We will use this as a training opportunity. Thank you again, Benjamin Carlson 845-296-4261

November 01, 2022

O’hare is the best! He was really helpful throughout the entire process. Thank you. More

by ABUETI89
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 01, 2022

This dealership has great customer service. It’s the only place I take my Toyota RAV4 More

by BRYANMOSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Nov 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know you had such a great experience at our dealership.

November 01, 2022

I asked service tech to retain the tires I was having replaced. They did not and could not retrieve them within hours after replacement They were still good tires and I needed them for another car. I c More

by nancyherbert3087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew and Tom
Nov 02, 2022 -

DCH Wappingers Falls Toyota responded

Hello, Thank you for reaching out. As timing would have it, the tire recycling company came the morning we did your tire change over. Had we known before the tires were change, not after we would have been able to save them for you. We understand this was frustrating and apologize for the for the inconvenience this may have caused. Thank you, Ben Carlson Fixed Operations Manage 845-296-4261

October 29, 2022

Unhappy with customer service in getting my new vehicle. Appointment made for 1:30pm was finally seen at 3pm. Internet was down so had to wait 30 minutes to make payment. Salesperson handed me the keys with More

by KTUTTLE427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Carlson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime GarciaMuniz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Nov 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

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