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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,354 Reviews

4,354 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 09, 2023

The service was courteous and excellent Everything that needed to be done was easily explained More

by Rskyking1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words for our service team.

September 09, 2023

DHC Wappingers got me quickly, sent me a video of what was wrong and fixed it quickly and correctly More

by picarde2455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

September 08, 2023

Judy, my service advisor, couldn’t have been more helpful. She helped me with decision making regarding the service needed as well as assisting with transportation to and from work. The multi-point More

by ROB@ROBPENNER.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Sep 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Judy was able to take care of all of your needs and you're pleased with everything.

September 07, 2023

Great service,everything was explained very well. Everyone was very friendly and knowledgeable,very dependable.. More

by tomorrorr82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Sep 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

September 07, 2023

I appreciate the work that has been done on my car. But, I honestly feel that for The 7k a discount could have been given. People I speak with thought the pricing was very high. It probably would More

by CLARAERACA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy. Nice person and helpful.
Sep 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

September 05, 2023

Our family have been customers for many years. Our experience with sales and service has always been enjoyable. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your feedback. We are so glad that our team was so helpful during your visits!

September 01, 2023

Service was wonderful. They took care of me promptly and my assigned agent made me want to come back again when the time is needed More

by Dflifestyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Korwatch
Sep 02, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

August 31, 2023

No negotiation whatsoever, hidden costs, sold me a car that's leaking oil and doesn't really care. More

by 2036854349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Pascucci
Sep 01, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

August 31, 2023

Communication issues between departments. It was not a pleasant experience. Once I recieved the the vehicle I had to go back numerous times the vehicle is fine the dealership has issues. More

by TGRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Pascucci
Sep 05, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

August 31, 2023

Kevin and Avi were such a blessing in my life. Thank u guys at this very difficult time. Patience of a Saint! More

by Marandarn99
Recommend Dealer
Yes
Employees Worked With
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avi 5 stars
Sep 01, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Kevin and Avi were able to assist you throughout your visit. We hope to see you again!

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