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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
6,360 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,360 reviews

January 04, 2024

I used to get great service, but with my most recent issue, I cannot get Jackson Acura to repair it, or even return my phone calls. I don't understand why, since my issue is related to an Acura TSB. More

by camachocheryl
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Hilden
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
January 04, 2024

Mr. Hammond helped me get into my new integra and the process was amazing as usual! More

by Nina Hall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gloria Coleman
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Jan 11, 2024 -

Jackson Acura responded

We sincerely appreciate you taking the time to share your recent experience with us. It's fantastic to hear that Mr. Hammond assisted you well with your new Integra, and that the overall process left you with a positive impression. At Jackson Acura, delivering exceptional service is at the core of what we do. Your feedback is truly valuable to us, and we are grateful for the opportunity to have been a part of your car-buying journey! If there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Helpful
January 03, 2024

Reggie H. was excellent with his service. Dimitri was good too. Percentage rate misque but I accepted. More

by rjohnson9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Harvey Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie Hammond
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Jan 11, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Reggie provided you with excellent service. Our team strives to deliver exceptional experiences, and it's always rewarding to receive positive feedback. We appreciate your mention of Dmitry as well. Your feedback is valuable to us, and we're here to address any concerns you may have regarding the percentage rate. If there are specific details you'd like us to review or discuss further, please feel free to reach out. Thank you for choosing Jackson Acura -- We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Helpful
January 03, 2024

The people actually known their job because they’re professional and I work with anytime or any day of the week, the best of them all is that they care so much that they are ready to do anything just t More

by boniface forgor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wiest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Flauter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Jackson Acura responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great experience at Jackson Acura, and we appreciate your kind words about our team. It's our goal to provide exceptional service, and we're delighted that you feel well taken care whenever you visit! If there's anything more we can do for you, please don't hesitate to reach out. We truly value your patronage, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Helpful
January 02, 2024

Great service. They were very busy that day but took very good care of me. More

by CWDAVIS13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience! Ensuring our customers feel well-taken care of is a top priority for us, so we're pleased to hear that you received great service even on a busy day. If there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your business and look forward to providing you with excellent service in the future. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Helpful
December 29, 2023

Always great service with a professional environment. Went in for an oil change, quick turnaround and complementary car wash was greatly appreciated! More

by srenaldo3223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive feedback! We're delighted to hear that you consistently experience great service at our dealership! Providing efficient and consistent top-notch service is a priority for us. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to providing you with excellent service in the future. Safe travels, and thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Helpful
December 29, 2023

The dealership worked hard to find the vehicle with the features I was looking to buy. More

by mwl921
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that our dealership worked hard to find the vehicle with the features you were looking to buy. Customer satisfaction is our priority, and we're thrilled that we could meet your expectations in your vehicle search. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Helpful
December 29, 2023

Professional and efficient. Sergei is the best and the service department is great including the waiting room. More

by ethomas1344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive feedback! It's wonderful to hear that Sergei and our service department continue to provide a great customer experience when you visit. We truly appreciate your kind words and your recognition. If there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to providing you with continued excellent service in the future. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Helpful
December 29, 2023

We just purchased our 4th MDX from Sergei P. It was a great experience! Sergei is the BEST! More

by dccook2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Jackson Acura responded

Thank you for being a loyal customer and choosing us for your fourth MDX purchase! Sergei's commitment to providing exceptional service is truly appreciated, and we're delighted to have him on our team. If there's anything else we can assist you with, please feel free to reach out. We truly value your continued trust and look forward to serving you for many more purchases to come. Thank you for choosing Jackson Acura, and congratulations on your new MDX! Warm Regards, Jackson Acura Team

Helpful
December 29, 2023

Everyone was very friendly, Sergei was wonderful to work with. Took time to explain all the features on the car and how they worked. More

by Tj
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Jackson Acura responded

We appreciate your positive feedback! It's fantastic to hear that our team, especially Sergei, provided you with a friendly and informative experience. Should you need any further assistance, please do not hesitate to reach out. We value your business and look forward to providing you with exceptional service in the future. Enjoy exploring the various features of your new car! Warm Regards, Jackson Acura Team

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