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Klaben Ford Lincoln

Kent, OH

5.0
14,877 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,877 reviews

July 15, 2025

To the point, very professional, very credible, polite and courteous. I wasn’t too pleased on the finance side of things. Not organized and missed a few key points along the way. More

by lukeford29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Klaben Ford Lincoln responded

Lukas, Thank you for taking the time to leave your honest feedback. While we appreciate the kind remarks regarding your sales experience, we also recognize we left quite a bit to be desired regarding the finance experience. We utilize feedback like this to validate that our business model works and coach our team when our processes fail. In your case, we failed to deliver you the smooth, seamless experience that our customers have come to expect from us. We are greatly appreciative of your patience as Christine and team corrected the issues that arose. As always, I and the rest of the Klaben organization remain at your service. David Klaben dklaben@klaben.com 330-673-3139 ext 309

July 14, 2025

Thank you speed of service. My car needed a service immediately and I had to get work, the people at Ford were very accommodating and finished the job in a timely manner. Than More

by SMB63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

Joe French is a pleasure to work with always calls you to keep you informed and even more important he always call you back. More

by Berniestu1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

I have used Klaben for many years, bought new and used and have enjoyed nice people, great service and peace of mind. More

by Karen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

Came in for my first vehicle check-up since leasing through Klaben. Mona and crew had me in and out in an hour. Greatly appreciate the customer service provided by Mona and the rest of the Klaben sta More

by tariann9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2025

I was referred to this dealership by a friend Joe G. who works at this location in the appearance dept. My car buying experience with Tim Sterling was exceptional! He made it easy to do business. Althou More

by fxtrader.segundo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2025

Great! I cannot say more that this: everything went swimmingly well with kind and excellent service More

by ecs4i
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2025

Always the best service! Explains all work that ñeeds done in a timely fashion a long with the price More

by Sherri S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2025

Just got a new vehicle from Klaben. There was an incident in the shop when it was being washed and waxed, and not only did the salesperson get his coworker taken care of, he also help More

by lovejoykristen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

I recently scheduled service for my 2020 Ford Edge due to transmission issues. Since we had a vacation planned, arranging the appointment after our return worked out perfectly. Joe French, our service associ More

by Not a Happy Customer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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