
Klaben Ford Lincoln
Kent, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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To the point, very professional, very credible, polite and courteous. I wasn’t too pleased on the finance side of things. Not organized and missed a few key points along the way. and courteous. I wasn’t too pleased on the finance side of things. Not organized and missed a few key points along the way. More
Thank you speed of service. My car needed a service immediately and I had to get work, the people at Ford were very accommodating and finished the job in a timely manner. Than My car needed a service immediately and I had to get work, the people at Ford were very accommodating and finished the job in a timely manner. Thank you More
Joe French is a pleasure to work with always calls you to keep you informed and even more important he always call you back. keep you informed and even more important he always call you back. More
I have used Klaben for many years, bought new and used and have enjoyed nice people, great service and peace of mind. and have enjoyed nice people, great service and peace of mind. More
Came in for my first vehicle check-up since leasing through Klaben. Mona and crew had me in and out in an hour. Greatly appreciate the customer service provided by Mona and the rest of the Klaben sta through Klaben. Mona and crew had me in and out in an hour. Greatly appreciate the customer service provided by Mona and the rest of the Klaben staff! More
I was referred to this dealership by a friend Joe G. who works at this location in the appearance dept. My car buying experience with Tim Sterling was exceptional! He made it easy to do business. Althou who works at this location in the appearance dept. My car buying experience with Tim Sterling was exceptional! He made it easy to do business. Although Tim works at the Ford store, he found a vehicle for me in my budget across the street at the Klaben CDDR store. He recommended and let me take a long test drive in a Wagoneer S Launch Edition. I had some apprehension in going with an EV at first, however I slowly fell in love with this vehicle. It's Jeep's equivalent to a Model Y but with a more luxurious interior and refined suspension. It's quick too! To my surprise Tim Sterling knew everything about this vehicle and it's many buttons. Tim does not pressure you into buying a vehicle. He wants to make sure this what you want. I would also like to give a huge shoutout to the managers at the Klaben CDJR store both Steve and Tim. These gentleman took good care of me as well pre and post sale. In my years in leasing vehicles this is the fastest buying experience once I settled on a vehicle. I would highly recommend Klaben stores if you're in the market for a new or used vehicle! More
Great! I cannot say more that this: everything went swimmingly well with kind and excellent service I cannot say more that this: everything went swimmingly well with kind and excellent service More
Always the best service! Explains all work that ñeeds done in a timely fashion a long with the price Explains all work that ñeeds done in a timely fashion a long with the price More
Just got a new vehicle from Klaben. There was an incident in the shop when it was being washed and waxed, and not only did the salesperson get his coworker taken care of, he also help There was an incident in the shop when it was being washed and waxed, and not only did the salesperson get his coworker taken care of, he also helped to finish washing and waxing the vehicle himself. I have been a Klaben customer for nearly a decade now and Tim Sterling has been the salesperson working with me the entire time. Tim is kind, hilarious, professional, and as he showed in my last trip, clearly willing to go the extra mile and put in the work for his customers. Life has a way of knocking us off balance and giving us new perspectives on lots of things. From my perspective today, I am so very grateful that the person who approached me all those years ago was Tim Sterling, who has a unique ability to make buying a car feel like a visit with an old friend. He is, without hesitation, the real deal. More
I recently scheduled service for my 2020 Ford Edge due to transmission issues. Since we had a vacation planned, arranging the appointment after our return worked out perfectly. Joe French, our service associ transmission issues. Since we had a vacation planned, arranging the appointment after our return worked out perfectly. Joe French, our service associate, was exceptional—helpful, caring, and attentive throughout the entire process. The vehicle was kept overnight, and Klaben Ford provided us with a rental, which made things incredibly convenient. Fortunately, the Edge only required a software update. Joe even followed up a couple of days later to check on the car’s performance, which speaks volumes about the level of care Klaben provides. Having purchased several vehicles from Klaben dealerships since the 1980s, I’ve witnessed impressive strides in both customer service and sales. I'm thoroughly satisfied with my experience and wouldn’t hesitate to recommend Klaben Ford to others. More