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Klaben Ford Lincoln

Kent, OH

4.9
13,551 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,551 reviews

April 08, 2020

Louis was very patient and helpful with the car buying experience. He answered all my questions and helped me get the best deal for myself! More

by kaitlinroberts
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
April 07, 2020

Kim is the best service writer you got there don’t ever let her go she sells your dealership I think just buy from you due to hospitality and the sheer joy of dealing with her More

by ckintz
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2020

Best vehicle transaction I have experienced in my buying experience, since my last transaction at the Warren Ohio store.. 10 plus years ago! Thank you Chris Volk, Denise Alcorn and Mr. Klaben!! More

by Coachham
Recommend Dealer
Yes
Employees Worked With
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
April 06, 2020

Tyler is a good guy. But the diagnostic was astronomical and didn't really give any new information that I didn't already know before I brought it in. More

by Ddah104
Recommend Dealer
No
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your honest feedback and for the positive marks/comments about Tyler. We share this feedback with our entire team and use it to reflect on how well we are serving our customers with empathy driven resolutions to there concerns and needs. Our goal is to always deliver above and beyond our customer’s expectations, whether it be time, cost, or quality of work and we let you down, no excuses. I'm sorry I was not able to reach you by phone, and appreciated the email response earlier this week. I look forward to speaking with you and welcome the opportunity to gain some more insight into your visit, making right a situation we created. Thank you again for your feedback and stay well. Sean Bradford - (330)673-3139 X206 - sbradford@klaben.com

April 06, 2020

Everyone was super friendly and informative for what I thought was a simple recall that turned into a new engine. Mina called daily with an update on the vehicle and Sean went over all the replacement inf More

by Arickahoover
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2020

Thoughful and attentive service Louis and Denise did a great job getting us through the process, answering all our questions, and making us feel comfortable about our purchase. I fel More

by amgayheart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
April 05, 2020

Long time Klaben customer. We have purchased many vehicles from Klaben Ford. Consistent quality service and customer care for both sales and service. We recently had to lease a More

by Paul 3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2020

I have purchased several cars, trucks and RV’s over the years. I have to say my experience this time has been the easiest and most pleasant auto purchasing of them all. Than you!! More

by bj
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2020

Wonderful service always! I have bought 2 Ford Escapes here so far. I always work with Mike B. In the service area. He always treats everyone with excellent service and a carin More

by Cathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2020

Great job by both service managers in getting my vehicle in talking to me on the phone and getting my service done during this time great job More

by RRUSHC21
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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