Good Experience - James Gabriel
My expectation of the dealership experience wasn't one I was looking forward to but is a necessary evil when purchasing a new vehicle. Tim Totaro made the purchasing experience about as pleasant as it could be. Very personable yet professional. I was able to do the up front work via email and my time at the dealership was just to view the vehicle in person and do the paperwok. No hassles and nobody wasted my time.
Service dept great! - CrazyCatLady
Bought my car in July have been to the service dept 4 times twice in one day and have never had a problem, everyone is friendly and helpful. Nothing was really wrong with my Encore just oil change, tire pressure check, and had some gooey stuff on wheel wells on driver side (from road not vehicle) service department took car of me. Love Liberty Buick!
Scott Chambers ROCKS! The best purchase experience - Missy
Scott Chambers is top notch. I was so pleased the way my sale went, no pressure. Everyone at Royal were great but Scott listened and didn't try and sell me something I didn't want. And he was so kind.
Overall it was a great experience - Kelley1313
It was a great experience joe / mike / marco and pauly where all great to work with i was disappointed in not getting the first truck we tried for but on the second visit we found a truck that would work it was running very ruff when i took it home brought it back the next day and thay got me a loner truck to use and the next day thay had the truck running great
When i buy my next car i will be sure to come back
Thank you kelley long
Top Reviewed Specialists At This Dealership
Internet Team Leader
Sales and leasing
Painless Car Buying Experience - 874351titaN
The buying process was easy, fast, and efficient. There wasn't a lot of wasted time going back and forth haggling on price. Butch made the car buying experience pleasant!
Service - Duke12
The service department goes above and beyond. The are very specific in explaining what needs to be done. And there is no pressure to you. You make the decision
Top Level Service - William Gildea
I have been getting my 2005 GMC 2500HD serviced here since 2005 and could most likely get a lower price at non dealer service centers. But I have always been treated well and have never felt that my service or repairs were anything but professionally done. Mark Arbuckle has been my service adviser I believe since the start and has always been up front and helpful. I look forward to seeing him when I need to have my truck serviced.
Exceeded My Expectations - Lady Seminole
I provided my list of requirements and Kelley O'Hara delivered with urgency. I applaud Kelley's attention to detail and highest level of customer service.
Fair, Honest - Chris Young
I drove four hours to this dealership. After my experience, I would have driven 8. They are awesome!!!!! Fair, honest, straight forward, no BS. Wow. Can't say enough about Glen Lehman. What a sales rep!!!!!! Honest, fair no BS and follow through. I am a fraud investigator with 30 years on the job. Glen is one of the good ones. Way to go Lawley Auto Group. Finance Managers are, well, Finance Managers, but the guy at Lehman Honda rocks. No pressure, honest great guy. Thanks Lehman Honda.
Extreme disappointment - Oberosler
I purchased a 2017 Chevrolet Cruz. It has less than 600 miles on it and is back to this dealership fo the third time because it stops running and the check engine light comes on. They have just been replacing pats without any true troubleshooting. Sadly it has been brought to the district manager and he appears to be fine with this course of not really fixing an obvious major manufacturing defect.
Service - Steph
I have bought two vehicles from Garrett Motors and have great a great experience every time. Steve was excellent to work with and made it so easy.
Great Customer Service and Deal!!! - Drew B
My wife and I were looking to purchase our first new vehicle. We had done much shopping around and found that Kingman Chevrolet Buick had the best customer service and deal within 500 miles. We took home a new Chevy Malibu and have been very pleased with the level of customer service we have received even after the sale. The service department has been great about letting us know about specials and even let us know that our first oil change was coming up and called to setup appointment. Will definitely be going her for our next vehicle. Thank you all again for making the experience so easy and enjoyable.
Replacement Battery - Coddiwomple101
Our SUV needed the ACDelco Battery replaced. Naturally, it was one of the less common ones. Cameron in the parts department had to call numerous out-of-town places to locate one but was able to find it in the valley and get it to Flagstaff quickly. Shane and the other gentlemen in the service department changed out the batteries and had us back on the road in a few minutes. Everyone there went above and beyond to help us. They were great!!! Thank you!
Greedy and manipulative - Karen Groves
Tried to buy a used car from these guys. They wanted me to pay 8,000 more than the car was worth, pay off 4,000 more on my trade in so they could resell it and make even more on that deal. Beware!
Unprofessional Staff - Madison
Went in to look at used vehicles and was shocked at the unprofessionalism throughout this dealership! I felt as if I were being attacked as soon as I stepped onto the lot! A great deal of whispering among the staff. It was just an uncomfortable feeling. In addition, my questions regarding the car I was interested in were never answered! I felt pressured to quickly buy, buy, buy!
Dishonest dealership - Buick_guy
I would stay away from this dealership. I regret spending 2 hours here only to be quoted imaginary numbers by their sales staff. I was able to get the same vehicle from a nearby Buick dealer for $200 less per month....that’s right, the same vehicle. Avoid or suffer at your own risk.
CREDIT THIEVES - Fordy
CREDIT THIEVES!!!!!!!!!! This establishment has to be a joke. They call it the Steve Coury FAMILY Automotive. It should be renamed to Steve Coury we don't care about you and your family automotive. So my husband and I were purchasing a used truck and we decided to trade in our 2011 Hyundai Sonata 2.0T this was in July. Well a week later we saw the Sonata that we traded in driving around town, well looked what popped up in the mail in August a bill for the Sonata. We called Hyundai finance and told them we traded it into Steve Coury dealership called Steve Coury and they said they sent a check. The next month September came along and we got another bill we called again and said we did not have the car also called Steve Coury again they said they sent a check. The next month October rolled around and guess what another bill once again called the finance company and Steve Coury. I had to drive down to Steve Coury with the repossession bill (on a car we didn't have anymore) and show them that the car had not been paid off and my husband's credit was on the line. The car did not get paid off until October 21st. They said don't worry his credit won't get hurt well guess what his credit went from an 800 down to a 602. We just recently purchased another vehicle from a different dealership and they told my husband that he was a high risk loan because he let the Sonata fall behind (when we didn't even have it). Now with our new car we have to pay an extra $2000 in interest because Steve Coury did not fulfill the obligation on time because that dealership has NO MONEY. I went to Steve Coury with all this information i.e credit report and all the bill's from Hyundai motor saying we were behind and the SALES MANAGER Greg Ray sent me away and said he could not help me on a problem that they caused. I had initially contacted a GM by the name Shad Leblanc and he said he would look into this and go figure he never called me back. SHAME SHAME on that so called business wrecking peoples credit then not doing anything about it. They are really nice to your face when you want to buy a car but if something goes wrong watch out cause they are your worst enemy. Please take it from me DO NOT go there it will be the worst experience you will ever have. Usually a lot of people buy car's to fix their credit this place will just damage it and not do anything about it. If only we had been warned ahead of time. This is my warning to all of you.
Quick service - Desertdawg
My truck popped a code and I called Ashley at Yate's, she was able to get me in and out in one day which save me an extra 80 round trip.
Truck runs great and there was no issues one the trip home.
Findlay Buick GMC Prescott