2,920 California Used Car Dealers

Ron and Cesar at Hanlees Napa Subaru provided a positive - FRANCE2005

Ron and Cesar at Hanlees Napa Subaru provided a positive experience when purchasing a new vehicle. Ron was professional and knowledgeable. The process was stress-free and transparent. He answered all questions without pressure. Cesar was also fantastic, keeping things organized. For a smooth, honest, friendly and offered a great deal during the buying experience, ask for Ron, Cesar and Victoria

Mark was responsive, informative and candid during the - GRich

Mark was responsive, informative and candid during the buying process. That experience continued with Sufyan in financing. Thank you!

Had my car in for service. - Tami

Had my car in for service. I work with Carlos because he is always professional and on top of things. He’s a very nice gentleman. I always use him for my service technician, feel I can really trust him.

Bought a car yesterday and today I'm already getting a - joseph.stankey

Bought a car yesterday and today I'm already getting a rental because the car needs service due to the $2500 monitors that are mounted in the seats don't work. Most expensive car on their lot and it doesn't work. UPDATE: Picked up my car yesterday and op-checked it today. Still doesn't work correctly. ALSO, haven't been able to contact the manager who replied to this review. Business ethics are becoming to be questionable. Contacting a lemon law lawyer. UPDATE: October 28th today and the BRAND NEW Carnival I purchased is still in the service department. They said they need a Kia Engineer to figure out the problem. Unbelievable. 👎UPDATE: November 6th. Still no car and no answers. Dealership said they would pay my first car payment for my troubles BUT that was an absolute lie and I ended up paying it myself. I even added the photo here to show how they totally conned me into believing them and scribbled some xx on a document to shut me up. Absolutely unprofessional. UPDATE: December 9, 2025: Still dealing with xx from this dealership and they STILL HAVEN'T MADE THE PAYMENT THAT THEY PROMISED. STILL DEALING WITH A LEMON LAWYER AS WELL.

This has been one of the most disappointing ownership - JB

This has been one of the most disappointing ownership experiences I’ve ever had—especially at this price point. This is a ~$280,000 Porsche, and the transmission failed at just 230 miles. That alone is unacceptable. What’s worse is everything that followed. Instead of a world-class recovery experience, I’ve been met with delays, poor communication, and excuses tied to internal issues like ownership changes and system outages—none of which should ever be visible to a customer, let alone one in this segment. Porsche continues to push pricing higher while delivering an ownership and service experience that falls dramatically short of what that price implies. This entire situation reflects a lack of accountability and a failure to meet even basic expectations for a brand operating at this level. Overall, this has been an extremely frustrating and deeply disappointing experience from a brand that is supposed to represent the best.

James sales person and Caesar general sales manger went - melissabowen1979

James sales person and Caesar general sales manger went above and beyond to get me approved and they stayed well passed closing to make sure I was happy. I started with Moss brothers and the customer there was horrible! And I was so impressed how ceaser never gave up when we had trouble with my social number. James is still is helping me after the is final

Norman was great. - npsami

Norman was great. They were able to get us exactly what we wanted within our price range.

I bought the new car smoothly, enjoyed the first service - jiecheng.han

I bought the new car smoothly, enjoyed the first service right on schedule and was impressed by their professionalism.

Three weeks ago, I brought my vehicle in for a safety - Norma

Three weeks ago, I brought my vehicle in for a safety recall update. During the service I was informed my car needed alignment. Since I had just gotten new tires and alignment at a different shop, I declined the $235 fee. I was asked for a rating and I explained to the tech Ivan why I didn’t want to write a review since I was being asked to pay a fee that was not needed. He became defensive stating he is not trying to sell additional services, and said he would have his manager call me. He also stated I should not bring my vehicle back to that dealership. While I sent a few messages asking to speak to higher departments explaining the situation, I didn’t get a response from them, only from Alex. Yesterday after the 4th request to write a review, I finally wrote the review explaining the reason for my rating. Alex Silva emailed me and stated he had decided I couldn’t bring my car there anymore. In the past Alex Silva has been demeaning, disrespectful and insensitive to the needs of my personal situations. He also lied about multiple things, including proving me with a month’s payment for my vehicle when my brand new electric vehicle broke down with a propulsion episode and I was stranded without a vehicle and I had to get a rental that they later reimbursed after a wrote a review through Google. He also stated that I was abusive toward his staff, when everything was only communicated via email. If I had been abusive, there would be footage and there is nothing he can use to prove that. I reached out to the general manager Gregg Johnson and he called back and seemed receptive, he said he would call back today with more information. About an hour ago, he called without a real explanation and said that after some consideration, he and his team have decided that my 3 written reviews were not favorable to their department, he didn’t want me to come to his dealership again. He said he has the right to deny me service and that I need to seek somewhere else to go. He suggested Puente Hills, and said he wasn’t going to argue with me when I was explaining that I bought the vehicle there and I lived it the area. So clearly, you cannot be honest about the reviews here because if not you will be sent to a different location. So the real question is how factual is their rating if they can’t take credit for their faults. Be cautious with Volvo of Ontario, because they’re not who they claim to be, they have zero interest in their client’s opinions, only their ratings matter.

The ease of getting a car was perfect! - Jennifer.herrera2

The ease of getting a car was perfect! I had an appointment to see other cars at Roseville KIA and decided to cancel my appointment and buy from Carmax! The Kia I bought was low mileage and an excellent price! Sean, my salesman, was very patient and worked with me. I'm a new car buyer and had alot of questions. I did a pre-approval before making an appointment and was very pleased with the process.

They are friendly and respectful and doing your request - Matloza190

They are friendly and respectful and doing your request on time, I really appreciate their support. Thanks

Truly awesome service. - BILL@CARUSOS.COM

Truly awesome service. Fixed a tough problem and never gave up. Plus the coffee is not bad.

My only suggestion is that shipping fee should go toward - rolandau

My only suggestion is that shipping fee should go toward the purchase price if the customer ends up purchasing a vehicle from Carmax.

I was provided great service staff was very friendly and - VAR772806

I was provided great service staff was very friendly and courteous. Great experience overall no issues

This was the best experience I've had buying a car, I - gr8spt

This was the best experience I've had buying a car, I pre-qualified and went to the dealership when my car was ready to drive, I spent 2 hours total from test drive to signing paperwork and leaving the lot!!

My experience was amazing from start to finish. - kavehpam5

My experience was amazing from start to finish. The salesman was so patient and knowledgeable. It was an extremely busy day and it was still a great experience

I was definitely pleased with the overall experience. - pacmanhilo

I was definitely pleased with the overall experience. Quick and friendly service and a stress free buying experience. Our salesman Rami was a very professional and informative. Definitely recommend him for a promotion.

It was a seamless experience. - egmathews.111

It was a seamless experience. I made an appointment...Showed up 15 minutes early... Went over what was to happen and the estimated time to accomplish...The Seatbelt tensioner was installed in the timeframe quoted...I was given a call and I picked up my car...The experience was very positive from my walking in the door till picking up the repaired car.

Absolutely loved my 1st experience with this dealership. - Fitchew

Absolutely loved my 1st experience with this dealership. Highly recommend Damion Reyes. Very pleasant, no pressure, very knowledgeable very conscientious about needs and worries.

This dealership was awesome, and the sales team met and - keenon

This dealership was awesome, and the sales team met and or exceeded our buying experience. A special shout out to our salesman Justin.

I was in the process of buying a 2025 Toyota Camry from - Lloydmatcs

I was in the process of buying a 2025 Toyota Camry from this Simi Valley Toyota dealership and they knew I was willing to drive from Seattle to a location in California to buy their car. This is how much I wanted their car. We were in conversation about my trade in and they asked for photos which I sent them and then I don't hear back for 2 days until they just told me that the car was sold. Their response was that their used cars are on a first come, first serve basis and I can understand that for local buyers but when someone from a 1,000 miles away is showing interest and you are in the middle of discussing a trade and purchase, you have to use a little managerial customer service to think about what would be the right thing to do. And yes, most dealerships might do the same thing but if you want to be considered as exceptional in customer service, then you have to represent exceptional values and that means looking at every single customer as a unique customer. As a former global international customer service manager, that's what I taught and what I made every attempt to do in representing the company that I worked for. Customer service does not just happen and it means going beyond a set of values posted on a wall in your office. Cheryl was great to work with but she cannot make these types of decisions.

Thank you Rafel for always taking care of my the needs of - PAULA

Thank you Rafel for always taking care of my the needs of ( Ms Sahsa) my truck. YIir the best. Paula

Came in for maintenance, and overall, they are super - dc2014

Came in for maintenance, and overall, they are super helpful - accommodating in answering questions, prompt updates, and friendly and responsive.

Derek and Peter took the time to place the order in the - mosessnchz

Derek and Peter took the time to place the order in the exact configuration that I wanted. They also did a great job keeping up communication during the manufacturing process.

Excellent service. - rmongelluzzo3

Excellent service. My Chevy Trax is good as new. Johnny reviewed the areas that would be checked and let me know he would contact me with any concerns. He’s a professional! My car was ready the next day washed and ready to go

Was scared to visit this dealer and ended up leaving with - Gandarillamaria22

Was scared to visit this dealer and ended up leaving with a 2026 Toyota Tundra, they had so much patience with me. I recommend them

Raymond has excellent customer service. - stephies.nana

Raymond has excellent customer service. Always helpful. He explained the services needed, never pushy. Always a pleasure when I’ve come in contact with him.

Today was the best experience I’ve ever had in the - tolentinoiii

Today was the best experience I’ve ever had in the service department. My service Representative, Brandon was very understanding, very knowledgeable, and respectful. He explained everything about my service visit and made sure my vehicle was done on the time promised. I come here all the time and Brandon always delivers the best service.. Thank you!!

They were very helpful and knowledgeable. - Michelle

They were very helpful and knowledgeable. I’m happy with the experience at this dealership.

A fantastic experience with bmw of Monterey! - Miller1966

A fantastic experience with bmw of Monterey!all staff members were respectful, honest and had my best interests at the top of their agenda.i flew in from Arizona to purchase a used bmw540 from them. I couldn’t ask for anything better than what they represented and followed through on the purchase. Andrew,Amir,Michael,John and Oscar are all the right people to make any experience a great experience.