BMW of Camarillo – Buyer Beware! - Jennifer Caldwell
BMW of Camarillo – Buyer Beware!!
I never thought I’d be writing a review like this—especially about a BMW dealership, let alone in my hometown—but my experience with BMW of Camarillo has been nothing short of appalling.
I purchased a used BMW in May 2025, trusting that a certified dealership would stand behind their vehicles and their brand reputation. The car had barely been on the lot 24 hours, and I was assured it had undergone a thorough inspection. Unfortunately, that trust was misplaced.
Within 10 days of purchase, the car required a repair for a damaged hose, something I was told was “driver error,” despite having driven it fewer than two weeks. The dealership kept my car for 42 days while waiting for the correct part from Germany, during which I made my first car payment on a vehicle I couldn’t even drive.
Fast forward just a few months later, and with fewer than 3,500 miles driven, the engine suddenly overheated on the freeway. I had the car towed 128 miles to BMW of Camarillo, where I was immediately hit with an estimate exceeding $5,500!!
When I expressed concern that I may have been sold a lemon, I was met with zero compassion or accountability. Service Advisor Greg Lara flatly told me the part that failed is “common to leak.” If that’s true, why wasn’t it inspected or replaced before the sale?
Trying to salvage the situation, I arranged to have the car towed to an independent shop nearby, only to be told that BMW of Camarillo would not release my vehicle until I paid a $300 inspection fee. No exceptions. No empathy. No care that I had purchased the car FROM THEM just months earlier.
The other shop, Camarillo Independent, fixed the exact issue for $1,100 total…a fraction of BMW’s quote. Their honesty, professionalism, and transparency stood in stark contrast to the dismissive, transactional treatment I received at BMW of Camarillo.
This dealership does not uphold the level of integrity, compassion, or accountability that one should expect from the BMW brand. Their “customer service” ends the moment you sign the paperwork.
If you’re considering buying a used vehicle here—don’t.
If you expect ethical service—look elsewhere.
If you value being treated with basic respect as a paying customer—avoid BMW of Camarillo.
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