"this time is much better"
Kenneth was very nice and friendly and listen to my request very well. The atmosphere of the service department is better than my last visit.
"Good job for such low standards"
Better than the service center in Westlake. Drove 30 minutes out of my way to not deal with Westlake again. Thinking about the Westlake shop makes me angry. Price at both are a little to high too. But at least Oxnard shop was nice about it. Not cold, mean, and heartless like Westlake. Also Mazda needs to update their "safety check" across all on Cali to include headlight check and horn check. Drove off the lot without either working. I was driving an illegal car off of YOUR lot that YOU were suppose to check and make sure was, not only legal, but safe!!!!!! Your guys response? "Bring it back at your earliest inconvenience and we will charge you more money for your inconvenience, Thank You for choosing Mazda Certified Service...where we do just try enough according to company standards, not state/moral standards". The negative comments I have are mostly about Westlake, but you guys need to fix your "standards" state wide. I would not recommend a New or Used Mazda car to a friend buying a car in Cali right now. Your standards aren't up to snuff state wide. Sorry, but if the truth hurts, but then again, you guys weren't sorry for my inconvenience either.
"Excellent Customer Service"
Great follow up after we purchased our vehicle, great service assistance. Really pleased with my first experience in buying new. The car is amazing and the staff were very friendly, helpful and attentive,