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I can't thank Christina Perez enough for overseeing the... - carguy25
I can't thank Christina Perez enough for overseeing the repairs on my car. She kept us well informed each step of the way and personally washed our car to get it ready on time. The car looks great and we are very satisfied.
Top Reviewed Service Specialists At This Dealership
We went to take our new Chevy Silverado for the first... - dnazario33
We went to take our new Chevy Silverado for the first time for service! Our service rep was Alberto who provided a professional demeanor at all times. The wait time was exactly what he said! Great service!
Great friendly service, Bobby explained all the services... - kathycfalter
Great friendly service, Bobby explained all the services my vehicle required. The waiting area was clean and comfortable.
Highly recommend Boniface Hiers!
Thank you Bobby!
Great service experience as always. Doesn't matter if it... - rexjford
Great service experience as always. Doesn't matter if it is a minor or major service. Nick listens carefully and gets the job done timely. And, I always get my car back clean.
It take pride of it work and make sure things are done... - Sanders16
It take pride of it work and make sure things are done right. And make sure everything is done with the right part.and the customers is happens.
Most impressed with the Service Dept expediancy in... - LEAJRETREAT
Most impressed with the Service Dept expediancy in servicing my truck. I was in and out in under an hour which is much faster than any other dealership in Lake City. The associate who checked me in and out was very professional, courteous and well informed within her duties. I give this dealership a Gold Star.
Everyone was very professional, customer oriented, and... - JUdy
Everyone was very professional, customer oriented, and informative. Paul was especially helpful with the Vehicle Service Contract and arranging for a car and transportation to get the car. He definitely is an asset to your company.
Chevy Service Adviser
Chevy Service Advisor
Aaron always goes above and beyond when I have any issues... - Dennis
Aaron always goes above and beyond when I have any issues with my vehicle, and to get it done in a timely manner. Would highly recommend! Thanks for everything Aaron!
At this point now, they know me and my vehicle! I went in... - DANIELLERIBOUL12
At this point now, they know me and my vehicle! I went in for an oil change and asked about my alignment because I didn't know whether I needed it or not. Sam was super knowledgeable and let me know that I didn't need one. If I was somewhere else I feel like they would have done it regardless, because I wouldn't have known better and have taken advantage of me. But not here!
I took my 2016 Yukon in to have the WiFi checked out... - Aghappy1
I took my 2016 Yukon in to have the WiFi checked out because of poor service on my phone joe Platt is one of the best service Rep
You could ever want he went above and beyond to help me with this problem
Thank You for your service Department
Service Drive Coordinator
By far the best service ever! John Fletcher and Rachel... - britt.alouani
By far the best service ever! John Fletcher and Rachel made the experience outstanding. I would recommend them to everyone. Thank you all for everything
Johnathan knowledge and professionalism is above and... - FRANCESREG9
Johnathan knowledge and professionalism is above and beyond, haven’t had a service advisor like him in years if actually ever. You should reward loyal and knowledgeable people like him
For starters, Miles has one of the best customer service... - Cristian V.
For starters, Miles has one of the best customer service I’ve ever seen. It really was a pleasure negotiating with him. He tried his best to get me the best deal posible. At the end of the day, he was able to pull up a deal I was comfortable with.
Car was very dirty outside and they said the car wash... - howeymoses
Car was very dirty outside and they said the car wash wasn’t working , after I did my service s u c k s s
Quick Lube Service Advisor
Assistant Service Manager
Chevrolet, Kia and Mitsubishi Service Manager
We have purchased over 8 cars from Howard Roberts over... - harryanddebbye
We have purchased over 8 cars from Howard Roberts over many many years and have always felt that he gave us the best deals and service. Family members have also bought from him and been very satisfied. We always make sure he is there when we want to look at getting a new car. He always takes care of us.
I have been doing my service for every car I lease at... - lporras
I have been doing my service for every car I lease at this dealership thanks to guidance from Manuel Lamas, and I 100% recommend to those buying a Chevy or a used car from this dealer! The staff is very knowledgeable and super nice!
Service Customer Relation
I bought a 2021 GMC Arcadia which am very happy with.the... - BENCARD626
I bought a 2021 GMC Arcadia which am very happy with.the young salesman who sold us the vehicle was on his day off and some one from your staff called him and he called me back right away.I was helped by a staff member in getting a new tag for my vehicle. Thank you very much for the great service that your staff showed.
Friendly and experienced salesperson Jeff Lee buying... - pburleson1
Friendly and experienced salesperson Jeff Lee buying vehicles is sometimes unpleasant Jeff made my buying very pleasurable would recommend pete moore to any of my friends looking to purchase a vehicle
Awesome Service and Friendly Dealership - Vette1
I came in with my 1989 C4 Corvette to fix a the spare tire mounting bolt just a few days after I purchased the car on Sept 21st. I did not purchase it from New Smyrna Chevrolet, as these old cars are hard to find. I am new to the area here and do not know any mechanics that are trustworthy in the area. I figured the Dealership was the only place to go. I met Andre' and explained to him what was wrong. He took the time to squeeze me in as it was a busy day there and about 2pm in the afternoon. He also advised me the car was out of alignment, (they checked it right there in the service bay). This was good to know and he advised me that it would be best to leave it, so his top mechanic that works on old classics could do the work on it. I am so glad that I did. The service was great and New Smyrna Chevrolet only did the work required and didn't try to up-sell me on things I didn't need like other dealerships. They garage was really clean where the mechanics work as well as the lobby and the lot. Several people asked me if I was being helped out when I went to pick it up while while Andre' was working with other customers. I will be back in the near future to have all my service work done at New Smyrna Chevrolet. Keep up the good work Andre'!
What a delightful experience dealing with AutoNation... - wbsmithfl
What a delightful experience dealing with AutoNation Collision Center Airport. All the staff were so accommodating and showed concern. Neil was my contact and he was so great at telling me about what was happening with my car. The results of my car were absolutely great! And they handled all the back and forth with the insurance company which I really appreciated. A great experience and a great outcome! Thanks!
The service here is great. I love coming here. Everyone... - jackie.screen1985
The service here is great. I love coming here. Everyone here is friendly, and they are very understanding. This is the best dealership in the south and on this side of heaven.
Everything was scheduled for me so I could drop my Truck... - Gonzalogarcia01
Everything was scheduled for me so I could drop my Truck and get to work on a lender. Ray and Danny great service always.l
He is also pleasant and very helpful. He answers all... - star1939
He is also pleasant and very helpful. He answers all question and very. knowledgeable. His staff is also very nice and helpful, and they will always direct you to the right person when you need help.
excellent friendly service, completed ahead of... - grandma
excellent friendly service, completed ahead of schedule
kept me informed at every step of repair and excellent quality of work on the repairs done to my highlander
Very happy with my service department experience after a... - HeidiZ
Very happy with my service department experience after a bad experience at my closest dealership. Gage was especially wonderful. Will happily drive the extra miles for the quality care.
Great customer service they have awesome people skills... - Josiesdaddy88
Great customer service they have awesome people skills very nice and informative
Rating because of customer service. Upon returning to... - sallyshamby
Rating because of customer service. Upon returning to body shop because of loud scraping at my bumper area, All it would've taken would've been "sorry, we forgot to tighten up the plastic shield." Instead he insinuated I must have hit something on the way home. Wouldn't go back if future needs of body work.
If there were a ZERO, that would be my rating!The... - NotHappy
If there were a ZERO, that would be my rating!
The car-buying experience was fine.
Fast-forward almost 2 years and our experience is much different. The service department at this dealership is deplorable.
We have taken our vehicle in two times for the A/C failing and because they are unable tp duplicate it inside their shop, they say we've been imagining it. At least 4 trips to the west coast of FL, the air gives out right around Gainesville and unless we stop, turn off the car for 10 minutes or more and then start it back up, it will not correct. We can put the fan onto the highest setting and NOTHING comes out of the vents, but you can hear it running behind the dash...but no air.
The last time this happened, we had our dog in the back seat and we had to pull over to let her cool off in the shade and get her out of the car. As soon as the heat in FL is over 80 degrees, this is unbearable in a vehicle that is out in the sun. I cannot believe that Linda Beaver or any other face of this company can be satisfied with this type of treatment of their customers. To have the car for 3 weeks, NOT take it out for a long drive to try to duplicate the circumstances, to tell us we have IMAGINED this problem and then to attach a passive aggressive document to our invoice showing us how an air conditioner works? Are you kidding me?
I have never treated anyone like this and we have been SO patient and kept the service department in the loop as we experienced these issues and still, no resolve. If you want a new car, I would not recommend Beaver Chevrolet. We were fooled by the commercials...they did not wow us.
It is unacceptable to be paying for a car that is under 2 years old and having these issues that they refuse to fix. I have video that is date/time stamped showing where we can't feel the A/C any longer after we'd been driving in town for a long while. I will keep documenting this and keep adding to my file on this vehicle. I'm interested if they'd been able to "find the problem" once it's all out of warranty and the responsibility is on me to pay out of pocket...oh I bet they'd find plenty wrong then. For the record the unhelpful and rude service technician who was nasty to my husband is Emmanuel.
They're also very behind in servicing vehicles because so many are in need of repair...that should be a giant red flag to the quality of their product. I'm just so disappointed and so very disheartened.
Excellent service, very good management from its... - Tyson Carvalho
Excellent service, very good management from its employees, Ms. Luisana Barboza who attended me and was able to help me with all the doubts I had at the time. Excellent professional and friendly.
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