68 Illinois Volkswagen Service Centers
The team at VW Autobarn are top notch and honest people. - Iggy316
The team at VW Autobarn are top notch and honest people. Always a great experience there when service is needed.
Top Reviewed Service Specialists At This Dealership
Service Advisor
My car needed new tires. - finding.paydays0i
My car needed new tires. Todd told me there will be a sale the following month, gave me his personal card, and quickly got an appointment when I contacted him late the next month. Very satisfied with his service.
I had a great experience with great customer service. - CYOUKHANNA1997
I had a great experience with great customer service. Everyone was very helpful and made the process very easy.
Service Manager
Inventory Control
Great service. - Ashleynowacki89
Great service. I received a video from the technician of my car and recommendations. Made the process very easy and transparent!
Sr Service Advisor
Mara Martinez was so nice! - David Reyes
Mara Martinez was so nice! You can tell she really cares about her customers. She had an amazing vibe I will definitely be recommending people to her!
Parts Manager
Assistant Service Manager
Service was very good especially considering the - Jonathan
Service was very good especially considering the circumstances I was in. Daniel was very helpful.
Ray was an excellent and knowledgeable person. His... - robthomp3
Ray was an excellent and knowledgeable person. His professionalism, friendliness and customer service skills are extraordinary band I'm extremely grateful to have met him!
These people are honest and hard-working. - Whiro
These people are honest and hard-working. Their sales department is not at all pushy, and their service department knows its stuff. The only real criticism I have is that they are a Volkswagen dealership, and not something classier like Audi. I've never really liked Volkswagen much as a company, but I buy their cars any way, because they are cheap and reliable.
I took my car in to Fox Valley Schaumburg for service for... - Angel777
I took my car in to Fox Valley Schaumburg for service for the first time Jesse Hammond is the man . he was very honest I had issues with my Jetta taking it to another dealership that was very dishonest Fox Valley Schaumburg went straight to the point and fix my vehicle fix the mechanic knew what he was doing I highly recommend Fox Valley Schaumburg💪🏽
Service Writer
Great work, love the Forever Warranty on my 2017... - Bob
Great work, love the Forever Warranty on my 2017 Wrangler. The service department team were friendly to work with. On a side note - the White 2020 Gladiator with level and lift kit looks AWESOME !!!
This was by far the best experience I’ve ever had for - Sodajerk3
This was by far the best experience I’ve ever had for service at a VW dealership. I was quoted the same job at another dealership as 5 hours of work, and Gurnee was able to do the same job in 2 hours, resulting in half the price. The lady in the service department was nice, straightforward and followed through on everything she told me. Their shuttle drove me to my home in Buffalo Grove and drove me back when the service was complete. I will never, ever go to another VW dealership for service going forward. This place is the best!
Sam in service is a true professional. - jamespatrice
Sam in service is a true professional. Very friendly and helpful with all details. He fully explains any and all items needing repair and how they will repair or replace parts. Quality work done in this department
Great deals and the staff is very patient and - Kaylingalvan88
Great deals and the staff is very patient and understanding, will definitely recommend this place for you to buy your dream car!! Shout out to Kyle Condon for helping me out.
Service Department is TOP NOTCH! - ZacC
Have taken both my career and my son's car here for service. Both times the work was done right the first time and this is one of the few dealers who hands but tried to sell me unnecessary extras. Every detail was explained and the Service Manager took me back and showed me the issue to see it first hand. I will definitely be back next time I need to get serviced
I was having issues with my valve stem covers being - kanieca04
I was having issues with my valve stem covers being corroded onto my valve stems and I drove to Autohaus of Peoria first thing in the morning, in hopes of getting it fixed as every other place I went to turned me around and refused to help. They got me in right away and replaced my valve stems, highly recommend if you’re having car issues and your usual mechanic is closed to go here and get help! Thank you so much to the service department and the technicians who worked on my car. Also gave me a free wash and vacuum after it got fixed.
Excellent service, a job well done, very happy with the - mitchell
Excellent service, a job well done, very happy with the work! Highly recommended, a overall great experience!
Steven and the service team are amazing! Always friendly... - Kado
Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.
Their customer service is really bad. I was told that... - veronruth
Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!
EXCELLENT service! - pes3277
I had a friend inform me that the left rear taillight was not functioning on my VW beetle. I looked to replace it and it looked kind of difficult so I decided to take the car to Dixon VW dealer. Surprised me they got me right in their shop! The VW technician came over and had to remove a panel in the trunk and remove the whole tail light assembly to replace the bulb. He did a FAST service for me and put everything back like it was when I went in with the auto. HIGHLY RECOMMENDED SERVICE DEPARTMENT!