Lou Bachrodt Auto Mall - Service Center

Not impressed. I have a 2011 Chevy traverse that had a timing belt issue. After doing research I found that the vehicle was famous for timing belt issues and Chevy was well aware of the issue. I already had the issue diagnosed with a local shop but thought since this was a known issue that perhaps if get lucky and have Chevy pay for part or all of the repair. When I called GM they stated they were willing to help me out even though the vehicle was out side of it's warranty but they first wanted to verify with their certified mechanics that this was the actual issue. Seemed fair and understandable so I was directed to the dealership and when I got there I explained the situation and had them verify with GM what was being arranged. After the vehicle was looked at the service department simply explained to me what I already knew, the timing chain was stretched out and needed replaced. I explained this was already known and wanted to know the next step since GM said they would help. At this point the service agent stated I was outside of my warranty window and GM would be unable to help. I explained to him I knew it was out side it's window and was confused at why the insisted on diagnosing it if they already knew they weren't covering it and I was given the answer "we had to make sure that was the problem". This doesn't make a bit of sense when they could have simply said no prior to looking at it. What disgusted me after this was the service department wanted me to pay $150 for looking at it. I became upset and kept explaining that they wanted to look at it and not me and the only answer I got back was there was nothing they could do about it. It's concerning that they are this willing to steal $150 I can't imagine how much they would try to steal had I been buying a car or actually had work done to the car. At the end of the situation my bank reversed the charges and GM had lost my business completely.

I was very impressed with the service and performance of everyone I dealt with. Everyone was very friendly, helpful, and professional. I would definitely recommend Lou Bachrodt to people interested in buying a vehicle.

I have always had excellent relationships with people I interact with at Bachrodt BMW Especially Lionel in Sales and Nick in service. They are great.

Took my Canyon Denali in for transmission issue. Service writer Chelsea was wonderful and polite. Only had vehicle a few hours and so far driving perfect.....Thanks Chelsea & Service Dept. Mark C.

Special thanks to management and service at Lou Bachrodt AutoMall in Rockford, IL, for going Above and Beyond our expectations to service our new vehicle, during this unusually difficult Covid-19 pandemic crisis that has closed virtually all non-emergency businesses to the public. We were impressed with the safety precautions observed by everyone, and equally impressed with the dedicated communication and quality service we received. Your dealership is certainly highly recommended.

I had an excellent experience with this dealership. Trevor Smiley was very professional and insightful during this purchase. He provided all the information I needed .

I was early but they still got me in right away, needed a couple of service items, both pretty expensive ($700-800 each), but were completely good without pressure to just think about it for a while (truck is going in garage for next 5-6 wks for vacation)

Courtney Karau is a gem. She genuinely cares about providing her customers with a positive overall experience. Polite, knowledgeable and very Customer Service oriented. She's a real asset to the Lou Bachrodt organization.

Nicole was helpful getting all the needed check points done for my 45k maintenance & service. Always great to know that things are taken care of swiftly and efficiently!

I was in for service on my car and while there I decided to look at the Volkswagen cars. Gabriel Carrion took the time to show me the cars and explained all the options and offers available. I was very impressed as he knew I was just looking, yet he treated me as if I was purchasing the most expensive car there. I will definetly purchase my next vehicle from him! Excellent customer service!