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Lou Bachrodt Auto Mall - Service Center

Rockford, IL

4.4
89 Lifetime Reviews Review Dealership

89 Reviews of Lou Bachrodt Auto Mall - Service Center

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February 01, 2021

"Not impressed. I have a 2011 Chevy traverse that had a..."

- Kartracer6

Not impressed. I have a 2011 Chevy traverse that had a timing belt issue. After doing research I found that the vehicle was famous for timing belt issues and Chevy was well aware of the issue. I already had the issue diagnosed with a local shop but thought since this was a known issue that perhaps if get lucky and have Chevy pay for part or all of the repair. When I called GM they stated they were willing to help me out even though the vehicle was out side of it's warranty but they first wanted to verify with their certified mechanics that this was the actual issue. Seemed fair and understandable so I was directed to the dealership and when I got there I explained the situation and had them verify with GM what was being arranged. After the vehicle was looked at the service department simply explained to me what I already knew, the timing chain was stretched out and needed replaced. I explained this was already known and wanted to know the next step since GM said they would help. At this point the service agent stated I was outside of my warranty window and GM would be unable to help. I explained to him I knew it was out side it's window and was confused at why the insisted on diagnosing it if they already knew they weren't covering it and I was given the answer "we had to make sure that was the problem". This doesn't make a bit of sense when they could have simply said no prior to looking at it. What disgusted me after this was the service department wanted me to pay $150 for looking at it. I became upset and kept explaining that they wanted to look at it and not me and the only answer I got back was there was nothing they could do about it. It's concerning that they are this willing to steal $150 I can't imagine how much they would try to steal had I been buying a car or actually had work done to the car. At the end of the situation my bank reversed the charges and GM had lost my business completely.

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Recommend Dealer
No
Employees Worked With
Unknown
January 13, 2021

"I was very impressed with the service and performance of..."

- don_geralds

I was very impressed with the service and performance of everyone I dealt with. Everyone was very friendly, helpful, and professional. I would definitely recommend Lou Bachrodt to people interested in buying a vehicle.

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Yes
Employees Worked With
Jan 19, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Lou Bachrodt Chevrolet Buick GMC! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

January 11, 2021

"I have always had excellent relationships with people I..."

- r_l_engen

I have always had excellent relationships with people I interact with at Bachrodt BMW Especially Lionel in Sales and Nick in service. They are great.

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Recommend Dealer
Yes
Employees Worked With
Jan 14, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

July 31, 2020

"Took my Canyon Denali in for transmission issue. Service..."

- Mark C.

Took my Canyon Denali in for transmission issue. Service writer Chelsea was wonderful and polite. Only had vehicle a few hours and so far driving perfect.....Thanks Chelsea & Service Dept. Mark C.

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Yes
Employees Worked With
Chelsea
Aug 04, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review, Mark! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

April 13, 2020

"Service, above and beyond"

- Andrew Hansing

Special thanks to management and service at Lou Bachrodt AutoMall in Rockford, IL, for going Above and Beyond our expectations to service our new vehicle, during this unusually difficult Covid-19 pandemic crisis that has closed virtually all non-emergency businesses to the public. We were impressed with the safety precautions observed by everyone, and equally impressed with the dedicated communication and quality service we received. Your dealership is certainly highly recommended.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Shari Dwyer
Apr 17, 2020 -

Lou Bachrodt Auto Mall responded

Andrew, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know our staff went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 08, 2020

"I had an excellent experience with this dealership...."

- isaiahgonzo90

I had an excellent experience with this dealership. Trevor Smiley was very professional and insightful during this purchase. He provided all the information I needed .

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Recommend Dealer
Yes
Employees Worked With
Trevor Smiley
Mar 10, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for the excellent review! It is great to know that Trevor was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

January 21, 2020

"prompt"

- kimnray2007

I was early but they still got me in right away, needed a couple of service items, both pretty expensive ($700-800 each), but were completely good without pressure to just think about it for a while (truck is going in garage for next 5-6 wks for vacation)

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Recommend Dealer
Yes
Employees Worked With
Nicole (i think)
Jan 22, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Lou Bachrodt Chevrolet Buick GMC

January 21, 2020

"Outstanding Service from beginning to end."

- chicago744

Courtney Karau is a gem. She genuinely cares about providing her customers with a positive overall experience. Polite, knowledgeable and very Customer Service oriented. She's a real asset to the Lou Bachrodt organization.

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Yes
Employees Worked With
Jan 22, 2020 -

Lou Bachrodt Auto Mall responded

We are pleased to hear that you had an excellent experience with Courtney and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Lou Bachrodt Chevrolet Buick GMC

January 20, 2020

"Nicole was helpful getting all the needed check points..."

- michael hongsermeier

Nicole was helpful getting all the needed check points done for my 45k maintenance & service. Always great to know that things are taken care of swiftly and efficiently!

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Recommend Dealer
Yes
Employees Worked With
Nicole 5Star Service
Jan 22, 2020 -

Lou Bachrodt Auto Mall responded

Michael, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Nicole does for Lou Bachrodt Chevrolet Buick GMC and our customers. Hope to see you again soon! Sincerely, Lou Bachrodt Chevrolet Buick GMC

November 29, 2019

"Just browsing "

- Happyclient

I was in for service on my car and while there I decided to look at the Volkswagen cars. Gabriel Carrion took the time to show me the cars and explained all the options and offers available. I was very impressed as he knew I was just looking, yet he treated me as if I was purchasing the most expensive car there. I will definetly purchase my next vehicle from him! Excellent customer service!

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Recommend Dealer
Yes
Employees Worked With
Gabriel Carrión
Dec 02, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Lou Bachrodt Chevrolet Buick GMC

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