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Lou Bachrodt Auto Mall - Service Center

4.6

74 Lifetime Service Reviews

7070 Cherryvale N Blvd, Rockford, Illinois 61112

74 Reviews of Lou Bachrodt Auto Mall - Service Center

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September 26, 2018

"Randy is the definition of excellence (Service department) "

- JonathanTrev

I called the service department about a check engine light that came on my Traverse on a Monday and Randy Wallace squeezed in an appointment for me asap despite the fact that their service department is always busy. He promptly notified me of what was wrong with my vehicle and to my benefit he informed me that it was covered under my powertrain warranty, he kept me up to speed everyday and even sent me pictures of the work being performed on my vehicle and on top of that they ended up replacing other items under warranty that they noticed were also wrong with the Traverse, it all came to be about $3k worth of work done to it and it cost me $0, not only that but he also provided my family and a loaner, a 2018 Malibu which we also fell in love with and will probably be purchasing one in a couple of months. Thank you Randy for being the definition of excellence when it comes to customer service!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Randy Wallace
Sep 27, 2018 -

Lou Bachrodt Auto Mall responded

Jonathan, we are truly grateful for this awesome review! We are thrilled that Randy was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Best regards, Lou Bachrodt Chevrolet Buick GMC

June 27, 2018

"Al Luna"

- Hu

Al Luna took the time to answer all my questions even after I had made it clear I was not in the market for a vehicle at this time. I will definitely recommend Al to all my friends and family if and when they are in the market for a car or truck.

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Recommend Dealer
Yes
Employees Worked With
Al Luna
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Steder
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 28, 2018 -

Lou Bachrodt Auto Mall responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Lou Bachrodt Chevrolet Buick GMC

December 18, 2017

"Excellent experience!"

- JudyS

Fast and friendly service department. Nick and all the staff in the service department are very helpful with all my service needs. The shuttle service offered is very helpful too.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Steder
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 21, 2017 -

Lou Bachrodt Auto Mall responded

Thanks for the wonderful review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 11, 2017

"Great experience"

- rpjp1996

It is always a great experience especially when I deal with Jennifer Adams. She is one of the best. Always willing to help in every way. Have great respect for her and her knowledge and her way of getting things fixed.

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Recommend Dealer
Yes
Employees Worked With
Jennifer Adams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 12, 2017 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing us for your automotive needs! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

December 09, 2017

"Jennifer always takes good care of us. Very satisfied."

- BamaGirl76

I have always had a great experience with the three employees there that I’ve ever worked with. Jennifer in Service, Bob Augustine, & my Salesman, Mr. J.R. Henry, that I purchased my two cars from, and referred three family members and they all purchased cars from him. He is missed. He was a great salesman and I’m sure a great loss for Lou Bachrodt. Amy Rodriguez

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Recommend Dealer
Yes
Employees Worked With
Jennifer Adams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Augustyn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : JR Henry
Dec 10, 2017 -

Lou Bachrodt Auto Mall responded

Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 06, 2017

"Excellent experience "

- JudyS

Excellent experience, they really do take care of us, never any problems. Brian Timm helped us this time but we have had other advisors and they all work together.

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Recommend Dealer
Yes
Employees Worked With
Brian Timm
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2017 -

Lou Bachrodt Auto Mall responded

Judy, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, The Lou Bachrodt Chevrolet Buick GMC Team

October 10, 2017

"GREAT Service Service Service"

- Maskey Heath

Tabitha was excellent everything was set up for me with no delays...Truck was looking sharp when it was finished. Highly recommend Lou Bachrodt GREAT Service Service Service

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Recommend Dealer
Yes
Employees Worked With
Tabatha Lindstrom
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 11, 2017 -

Lou Bachrodt Auto Mall responded

Thank you for this amazing review, Maskey. Glad to hear Tabitha provided you excellent service. We really appreciate your business. Best, The Lou Bachrodt Chevrolet Buick GMC Team

September 26, 2017

"Service Oil Change and tire slow leak"

- kasweet

The service was good and they fixed the tire (it is holding its pressure so far). Everyone was friendly and helpful. The waiting room is nice.

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Recommend Dealer
Yes
Employees Worked With
Sep 27, 2017 -

Lou Bachrodt Auto Mall responded

Thank you for this amazing review! We really appreciate your business. Best, The Lou Bachrodt Chevrolet Buick GMC Team

September 23, 2017

"great place to go"

- Bee64

Your customer care representative Nick Steder, was great to work with, was very helpful. I would give him a 10 anyday. I would tell everyone it is a great place for service.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Steder
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 26, 2017 -

Lou Bachrodt Auto Mall responded

Thank you for this great review. We are very happy to hear that Nick could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, The Lou Bachrodt Chevrolet Buick GMC Team

September 05, 2017

"A++ Service at Lou Bachrodt. "

- g517089

I am always impressed how professional and efficient the Lou Bachrodt service team is. Once again I was treated very well. Brian Timm, my Service Rep. is always very helpful and courteous. They have my full recommendations.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Timm
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 06, 2017 -

Lou Bachrodt Auto Mall responded

We appreciate your input. Glad to hear that Tim is always very helpful and courteous to you and that you are consistently impressed with the service we offer here at Lou Bachrodt Chevrolet Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Best, The Lou Bachrodt Chevrolet Buick GMC Team

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