Best experience! - Desiray07
I had the best new car at buying experience here! I’ll be recommending everyone I know to go see Greg at noble! Greg listened to exactly what I was looking for and got me in my new Jeep! Thank you!
Top Reviewed Specialists At This Dealership
great service! - james d conerd
when i purchased a car from birdnow the salesman cary was fantastic. made the whole process easy...and the service department is the best ive ever seen!! no matter whether you walk in the front door or the service door the staff makes you feel like your number one!! ive never seen a business do such a great job in customer service and customer care.!!
Right vehicle, brilliant financing. - Tom Simmons
Gavin Lewis was an exceptional patient and thorough salesperson, listening to exactly what I wanted and tracking down the right vehicle. Mike, head of finance, was a wizard. He understood this would be a high-mileage commuter vehicle and found a 5-year 150,000 waranty. This was a 1/3 trade-in 1/3 cash 1/3 financing deal that Mike worked to perfection.
Very pleased. - Ibuick
I was very pleased and always have been with their service. I recently had an upgrade installed to correlate with Android Auto and they were so very proficient and explained the workings to me after it was installed. I really like it. They are tops for service and courtesy.
Excellent customer service - tomfitz22
We were traveling and had a problem with GMC truck. It was late in the day, but the agent was able to get the truck in within an hour, did the diagnosis and had it fixed promptly so we could get back on the road. Very helpful service agent, and overall an excellent customer service experience.
World-class service for 20 years of owing Willis Cadillacs! - Jeff Courter
I've owned 2 DTS's purchased from Willis during the past 20 years. Service has always been world-class which was one of the selling points in buying from them. Both were leased, bought off lease and then had extended warranties. No need to look anywhere else - Willis is the best!
Excellent - Happy Camper
Travis and your entire service team are always thorough and professional. They listen to my concerns and address them. I have always been very satisfied. Keep up the great work!
my truck - the man
Great bunch of people very friendly and helpful. they went above and beyond my Expectation to help my get the truck I wanted and get me the best deal possible Exceptional Staff thank you so much. ALLEY is a Rockstar. thank you. you are the Best.
AWESOME EXPERIENCE!! - kyle bickford
Shane was great through the whole process made sure we got a car that we loved!!
Everyone else there treated us like family .we will be back for our next new purchase
Awesome customer service - lynne vorwald
This is a very friendly place with excellent customer service and very friendly sales personnel. Would go back to get another car in the future. I would recommend this business to everyone.
HORRIBLE Autobody "Service" - katherineh
I have to tell all you ladies about a funny story. The truth is that it was probably the worst time that I’ve had in my somewhat short life, and I feel being a young, 23-year-old woman “caused” this; based on us traditionally, and actually, being taken advantage of and run over by car dealerships.
I bought my brand-new car last year from Edwards Subaru, and I won’t go into the sales aspect which amazingly got me more off on my vehicle, when my father helped by stepping in at the end. Why the difference??? They didn’t say.
My greatest pain came when I experienced hail damage, like the rest of Douglas County. I checked with my insurance company and after consideration chose the place I bought my car from so that it would be “done right”. That was a miserable mistake. I will apologize in advance as this paragraph will run long to get everything in…so if you’re already bored, you get the idea; skip to the next paragraph. If you’re masochistic, here it is: I brought the car in for them to look over the damage and compare it to my insurance companies invoice. I was told I would get a call by the end of the week to schedule when I would bring it in. I patently waited a week and a half and upon not receiving a call, I called them. I was informed by the manager that "they had no record of me coming in and I'm sorry we must have lost it, can you bring in another copy?" I obliged and was finally given a date to bring it in to be worked on and turned it over. They told me that it would be done in two weeks. I asked for a loaner car but they said they only have a few and won't give them out for that long term, which is ok. I left and figured I could walk for a couple weeks. The rest is ALL bad.
I called every few days, after the allotted time they stated and was almost always given a run around or poor excuse for why the work was moving at a snail’s pace. To further enrage me when I called, the manager would tell me she didn't know what part of the process my car was in and that she would go "check" and then give me a call back. Never once did I receive a call back until the day my car was finished. Then, finally, after a month and a half the call I made that morning was actually returned and my car was finally finished! I went in to pay and signed their invoice copy that stated the amount due, which was $2,400 more than what the manager was saying I owed. I asked twice if my bill was completely satisfied and they said yes and handed over my keys. Once again, these idiots had totally screwed up. I simply held the money aside and waited to see how long this process would take. In speaking with my father, we considered donating it to charity and then making them take it back from some battered youth home, which they may have done, but he told me to just put it aside and pay when they finally did their job! I’m in my last year of law school, I wasn’t about to get in trouble for this garbage. I did have some fun and waited a week to get back to them as thanks for the way they treated me. Lastly, to boot, I found out when I got home that they did a poor job around my door handles…it’s spotty…I will attach a dated picture.
Well that’s my love affair with Edwards Dealership and their “Service” department. Please do me a favor and find another place to buy a Subaru (which I absolutely love) or have your car repaired!!! There are many other dealerships within 20-100 miles that will hopefully treat you like one of their own daughters, not the horror that I found there.
Very satisfied - truckguy,carl123
I was very satisfied with my truck buying experience. Their dealership had been recommend to me by a friend. The salesman worked hard to find the right truck with the right equipment that I wanted and for the right price.
Service Inspection not thorough at all - Justin Reynolds
Found my truck leaking fluid the day after I had the oil changed and supposedly an inspection was done but for as much as it was leaking I feel like there is no way they inspected anything.
CREDIT CARD SCAMMERS! - AtheOrganizer
DANGER! Reported this dealership, Mike Molstead Motors, to Iowa State Credit Card Fraud Division this morning - gave our credit card number as downpayment on a truck. Received a phone call almost 20 hours later that our truck had been "accidentally" sold to someone else but not to worry, they had not run our credit card. Where did that information go if not into a credit card processing program?!? And where is our truck!!!
These guys were awsome i have told everyone that i know... - k.foss8
These guys were awsome i have told everyone that i know how great this dealership is they take care of you there and take the frustration out of buying a vehicle and make it a very pleasent experience. I highly recommend this Dealership to anyone looking for a new car or used vehicle. Top notch costomer service and went out of there way to take care of us Thank you very much.
Kelly and Kendra Foss
Waterloo, Ia 50701
Price changed ----but they made it right! - flex
Price of car misrepresented from what was shown on the lot versus what it was sold to us for. We thought price included all fees, but reality was that it was $1200 higher then listed price. We should of caught the error then, but because of misleading financing sales that only shows monthly payments and adds on high price insurances we missed it. The frustrating part is after I called them the next morning, they have refused to do anything to correct the error. leaving me to believe it was intentional.
As a follow up to the above comments, the issue was finally resolved. We were fortunate that we had a copy of an online ad that had the posted price on it. I highly appreciate that the General Manager, Mike, spent a lot of time researching the issue and discovering that the vehicle was actually priced lower than what we were charged. They are making it right and issuing us a full refund for the difference. We are a very satisfied now, because upto the pricing issue, they were the most enjoyable dealership I have ever worked with.