53 Kentucky Buick Dealers
Brian Olson and the whole dealership were all awesome. - jbal5
Brian Olson and the whole dealership were all awesome. All were very professional, definitely will recommend you to others.
Top Reviewed Specialists At This Dealership
They’ help me with everything I need
And take the time - Armando4230tx
They’ help me with everything I need
And take the time to show me all the that comes with the new truck
Very attentive service. - Will.lambert54
Very attentive service. They showed excellent communication, and definitely made us feel like we were treated right.
Selling my care was very easy. - robert.w.ernest
Selling my care was very easy. Much better than the on line apps. Try it
David Dotson was great to work with.
Arrived early for appointment and visit was still over 4 - Npeaco
Arrived early for appointment and visit was still over 4 hours long. Sales were nice of course and service dept. Did nothing before my arrival from 1.5 hours away. They never changed oil, tire was flat and just added air. Oil maintenance light was still on when left, several engine lights were on and they reset so sure enough check engine came back on as soon as I get home. 4 hour visit and home with uncertain feeling after spending $16k. Had a very "take your money and move you out feeling".
Dwain Taylor provided the easiest buying process I’ve - Paytonandscott
Dwain Taylor provided the easiest buying process I’ve experienced. Chad made the process easy and the finance department was very straight forward. Great experience overall
They delivered the car to me! - Rnoble03
They delivered the car to me! Gave me a great deal on the trade in also.
Hunter Swanner is very product knowledgeable and made our - wlodle
Hunter Swanner is very product knowledgeable and made our experience trading at Don Franklin Chevrolet an easy decision. Brandon Swanner assisted us with the MyChevy app, OnStar and Sirius XM info and startups, he also was very knowledgeable and extremely helpful to us. Thankyou to these young Men and the Staff at Don Franklin Chevrolet!
Very good customer service from the repair team, not - Randy
Very good customer service from the repair team, not perfect with a few bumps but overall good job. The personnel are friendly and engaging with a focus on customer service. They do their best to let you know your business is important to them and you are valued as a customer.
Everyone is very friendly and helpful. - swalker_98
Everyone is very friendly and helpful. The waiting area is comfortable and pleasant. for a standard oil change the time goes pretty quick.
I recently purchased a new Buick Enclave from Doug Forsythe. This was the third vehicle purchase that he was the salesman. I spoke with him last fall to let him know I was interested in a new Enclave. He was so good to keep me informed when they expected one to be shipped. The trade in and purchase went well. Thank you Doug and the sales staff.
pleasant experience with a most wonderful and - stevendotson
pleasant experience with a most wonderful and professional staff. will definitely be a return customer.
Friendly and caring, clean facilities, great employees. I... - james_chesser
Friendly and caring, clean facilities, great employees. I would come back again for another car or truck
Had a great experience outstanding service quick salesman - Bjterry2019
Had a great experience outstanding service quick salesman Darren was willing to do whatever it took to get me in the truck I wanted thanks again. Man love the truck
Great experience and purchasing my new truck, with the - carryall01
Great experience and purchasing my new truck, with the sales lady Lori she made everything
Mr Vick is the man to go to. - heliwrench69
Mr Vick is the man to go to. Very nice and was prepared before I got to the dealership. Knew what I wanted what I could afford and helped me in every aspect of the process. Good man.
I always have a great experience at Jeff Wyler Florence - Chris1129
I always have a great experience at Jeff Wyler Florence Buick GMC for my service.
RUN! Straight to another dealer! Unprofessional rude... - amanda_and_bj
RUN! Straight to another dealer! Unprofessional rude crooks. Tiffany and Luke were just doing their jobs, but they should really select a different dealer to work for. Anytime a sales man has to ride with you for a test drive, and go to the manager to ask every question there is a problem with the management. Chris (the used car sales manager) is the rudest, most arrogant "manager" I have ever encountered of any type besides Tripp (new car sales manager). Final financed price with great credit that they didnt even run was $10k higher than the asking price, on a $22K truck. Chris gave Luke all the prices "off the top of his head". No one ever touched a computer, but gave me a monthly payment without an interest rate or a term. After three trips outside to ask the manager that was on the phone talking leaned over a trash can making up numbers Luke came back with a 54 month term. After being told these numbers were "spot on" without running my credit, and that we needed to decide soon because the banks close in a few minutes we left.
On our way out Chris informed us we wouldn't find a better truck or a better price, and that they price all their vehicles that way for their customers and it's never been a problem. Well pulling numbers out of thin air is a problem for us, as well as being treated like we were an inconvenience. I got in my car to leave and remembered my deposit that I had put on the truck when I made the appointment, so I went back in to get my money. Chris Thompson decided to tell me again that this is just the way they do business and no one ever has a problem with it. Well judging by the fact that 7 employees were sitting outside smoking and vaping with not one customer on the lot the entire time we were there, yeah they have a problem with it. I was refunded my deposit and we left.
My husband called Tiffany the following business day (since she was the first person we had made arrangements with, and thought she would be there for the appointment,) to express our concerns on the overall experience. She said let me get you with a manager, and he told her he didnt want to talk to Chris, nor did anyone have to call us back, just know we wont be back. Well Tripp (the new car sales manager) called us back. He defended Chris to the fullest saying his numbers are always right and I dont see where you are getting $32k. Simple math $586 a month for 54 months is 31644, and $568 for 54 months with $2k down is 32672. Nevertheless the price didnt matter because they didnt even run me to see what the bank said I qualified for. They just wanted an agreement to a huge price that we would be stuck with. Tripp said well if you had told us you wanted a $150/month payment we would have told you we couldn't help you! My husband said did we ever say $150, no we asked where the xxxx are you getting this price from? Tripp said well that's how we do business so the good thing is you dont ever have to come back!
Two managers that do not empower their team to make decisions, everything has to be run through them. And they are the two most arrogant "managers" with zero customer service skills I have ever seen in my life. Chasing dollars on a deal is more important than building a customer friendly relationship.
Just FYI Tripp & Chris, we purchased a newer truck, with low miles, clean carfax, a warranty, and every bell and whistle, without having to hurry before the bank closed because my credit was so good the dealer didnt need to verify the banks terms. And the real kicker it was priced the same as yours, but the payment is less than $400 a month for 60 months. And the salesman didnt have to ride with us.
Real dealers calculate real prices and treat their customers well, dealerships are a dime a dozen, go somewhere where you will be treated kindly and fairly. Repeat business and word of mouth couldn't be more important right now for a business, and it's easily done. It's harder to be a jerk than a decent human being. Farewell Larry Stovesand of Paducah, that man should be ashamed your behavior.
Had my SUV serviced, all employees were polite and - jsutton61
Had my SUV serviced, all employees were polite and professional. Service was completed in a timely manner.
Took my vehicle to them to sell to them, my wife and I - ray.byers02
Took my vehicle to them to sell to them, my wife and I agreed with the salesman on a price , when the salesman returned with the paperwork for us to sign they were going to give us $1000 less than we had agreed on, he said that this price difference was a "sales tax". Firstly, seller's do not pay a "sales tax", secondly, if a dealer purchases a vehicle from an individual, the dealer does not pay a sales tax on something that they buy for resale. Total scam and I'm sure they have used this same ploy on other unsuspecting individuals. Would not recommend doing business with this dealership at all!!!!
I would not recommend the dealership based on the... - buyingacarcrack
I would not recommend the dealership based on the experience I had with the Online Sales Manager. I asked very simple questions. Here they are -
1. Has this vehicle ever been in an accident? (sent me the carfax)
2. What warranty, if any, still exists? Is there extended warranty? (never gave me a straight answer on the existing warranty. Told me they had extended warranties after 5 emails exchanges)
3. Are there any dents, scratches, or dings, not depicted in photos? (did not answer right away, took 5 emails later)
4. Photos of the driver side is missing. Are there any? (answered within three emails)
5. What is the vehicle maintenance history on this vehicle? I'm looking for oil changes, tire rotations, recalls, etc. (could not answer accurately and told me it was in the car fax after 5 emails later. This is not a viable answer)
6. Are the front and back brakes original? (5 emails later answered)
7. Is there any cracks, nics, or chips on the windshield? (5 emails later answered)
8. Is the price negotiable on the vehicle? (not only avoided this question, but got irritated I even asked again in the fifth email to him)
9. What type of arrangements exist for pick up? (His response was an incomplete sentence I could not make out)
He resisted on even discussing negotiations with pricing. He did not ask, "Hey let's discuss over the phone." It's a drive from where I live to go down to the dealership to buy a vehicle. I also do not have a spare car. I would need to get someone to drive me there. That's not only my time, but theirs plus gas too. That also means I need to get my finances in order and have a solid out the door cost of the vehicle prior to showing up. I do not think it's much to ask for and would of discussed further on the phone with him IF he actually would do his job. It's unfortunate that dealerships like this one don't put people first. In this example they failed because the sale wasn't as easy as taking money away from the consumer.
Customer service from Betty Morris is superb, a pleasure... - Bobby
Customer service from Betty Morris is superb, a pleasure to be around. I would highly recommend her she is honest and down to earth. Great person! 👍🏻👍🏻
The dealership is wonderful. - Angie
The dealership is wonderful. I could never say enough positive things about the salespeople as well as the receptionist. The staff in sales match the definition for professionalism. HOWEVER…The service department is horrible. Beware single working mothers. Please take a trusted person with you and ask questions! I feel I was grossly taken advantage of and I could have saved well over 500$ if I had brought my vehicle back to my hometown rather than using this service department. I hope to never have to go back. If I do, I will have a trusted person with me.
Jim Jones - Mmwh228
From day one this dealer was very helpful and made the purchase process awesome. It was a great experience all around. I definitely recommend shopping at the Jeff Wyler Chevrolet in Louisville, KY. Jim Jones was an excellent sales representative and full of information with a great attitude! Thank you so much!
Great buying experience - Tahoe man
A great car buying experience. I would buy from Spirit Chevrolet again and would recommend them to my friends and family. Thank you Scott Ferguson.
Unethical sales practices - Marc L
Dealership is a total scam. I worked with Darren Mullins as the sales rep and JR Banks in the business office for a remote purchase. We put a deal together on 2019 Corvette Z06. My credit was run twice and approved, and I was promised the paperwork would be overnighted on three occasions--never received. Both Darren and JR avoided my calls, and I was sent around the horn to other staff members until finally told the vehicle was sold to someone else. They are giving GM a bad name. Avoid this place.
They went over and above for us. - jmiddleton1956
They went over and above for us. Put our new tags on for us and we didn’t ask. Loved it
Gary Shura is the man! - Mckilly69
Gary got me what I wanted, and fast. He's the man great customer service. Carol is An amazing women aswell she's wonderful to work with! Thanks for everything
I had a radio repaired in my Buick LaCrosse cost $1300. - Sambellew
I had a radio repaired in my Buick LaCrosse cost $1300. It worked 6 days and quit now they want $1700 in parts plus labor to fix the same problem. I was told the repair had a 2 year warranty I guess that was a lie. If I could put less than 1 star for Taylor and Henderson Chevrolet I would.
I wish I had felt better about the deal I got a AdAms. I... - Dee
I wish I had felt better about the deal I got a AdAms. I truly felt pressured ( I kept telling Paul is was needing to go mow, yes, . mow ) He said he could get it done in a few minutes... well he did. My mistake was getting caught in all of his fast talking and him telling me what another dealership was going to give me for my truck was just a “ shell game “. I wish I had gone back to the other dealership where me trade was
Worth 4’thousand more dollars. Now I am upside down on a vehicle I should not have bought.. just do your work before you go. Don’t get caught up in the conversation, you could be paying more then you want or should
GREAT sales staff and management! - cowman65
My wife and I bought a 2014 GMC Terrain from Jeff at Bailey Gibson Buick GMC and have NEVER been as comfortable in a dealership as Mr Gibson made us feel. He never pressured either of us and made us feel like people, as opposed to just another sale. Jeff knew what we needed before we knew what we even wanted! We went to Bailey Gibson to look at an Acadia and ended up buying a Terrain! Thank you, Bailey Gibson! We're customers for life!
Newton Chevrolet Buick of Russellville
General Sales Manager