As I was searching for my new Dodge on a car website this - ScarletJ
As I was searching for my new Dodge on a car website this dealership happened to have the car that met all of my requirements and the sale price caught my eye. I entered my information and I received a text message shortly after, mind you it was almost 2 am EST. That morning I received another follow up text message and a phone call. I don't live in Kty, but just over 8 hrs away. Long story short, Marcus, became my salesman, and within a short time I was on my way to purchasing my new car, sight unseen, totally via the internet. The approval process was so fast that I thought that I was being scammed. I have purchased a car this way before so I knew what the process entailed. After negotiations, arranging delivery of my new car and the picking up of my trade, I'd say they all did great even with a minor issue that occurred during delivery, but I'll have to take their word that the issue is being taking care of. Overall, my salesman was very friendly, respectful, and responded to my text messages and phone calls within a timely manner. The managers and other staff that I spoke with also had excellent customer service. The only thing that I did not appreciate was the fact that I thought that my brand new car would have under 50 miles like the odometer disclosure form that I signed said and not actually 473 miles when it was delivered to my front door. I also discovered that the top speed on the car was 101 mph and I found an empty can under the passenger seat. Very shocking; not good at all!!! I should have been the one to break my car in not someone else. A car at that price should have not been used for "joy riding" unless the SELLING PRICE reflected that. I definitely don't consider that many miles on the odometer a "NEW" car. Had I been able to be in person I would have known that the car didn't have 12 miles on it and I'd have negotiated a much lower price. I couldn't do anything about it once the deal was closed except to express to them how I felt; so if you ever buy a car online ask for a video call to check the car over firsthand, especially the mileage. Overall, I'd still recommend this dealership to anyone who lives in that city or other online, out-of-state shoppers like myself.
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