18 New Jersey Cadillac Dealers

Joe was very nice to both of us a pleasure to work with - daddyhodge

Joe was very nice to both of us a pleasure to work with and explained all details

Been purchasing cars at Brogan Cadillac since 2002 always - djdemise

Been purchasing cars at Brogan Cadillac since 2002 always treat their customers like family they are the best

The team at Coleman Cadillac is top notch! - KC

The team at Coleman Cadillac is top notch! Thank you for the excellent service!! I am one happy new Escalade owner!!

From the sales staff to service department, Pine Belt - Yeg803

From the sales staff to service department, Pine Belt always ensures the customer is the number one priority.

Had a great experience, with great people. - Tcws718

Had a great experience, with great people. Very helpful people. Thanks for all your help

Freehold Buick GMC GMC dealer PLACE DETAILS - Ms.Petite

Freehold Buick GMC GMC dealer PLACE DETAILS Customer Service is a big factor for me and I got that and more from Mitch Zarrow. I had not planned on buying the Envista, I just wanted to see the car since seeing it in a new cars article for 2024. Mitch was so nice in answering all of my questions when I stopped in the first time. Because of Mitch's customer service I returned to test drive and bought the car! Customer Service skills are unique to find today and Mitch Zarrow is one of a kind. I have always been a VW person, having owned a 74 beetle and my 1997 Passat that I was driving until I bought the Envista. My intention was to upgrade to an Audi Q3, the Audi dealership was without Customer Service skills, their loss! I visited six dealerships, four failed on customer service, one mediocre and Freehold Buick GMC because of Mitch was OUTSTANDING!

This dealership is wonderful and the only place I buy my - ms_peaches_49

This dealership is wonderful and the only place I buy my vehicles from. Brain is an outstanding salesman.

⭐️⭐️⭐️⭐️⭐️ Five Stars for Jodi! - Daveysmom

⭐️⭐️⭐️⭐️⭐️ Five Stars for Jodi! Buying a car usually feels like a chore, but Jodi turned it into a total breeze. She had everything ready, made the whole process fast and easy, and somehow kept me laughing through it all. No stress, no hassle — just smooth sailing from start to finish. If you want someone who knows their stuff and makes the experience actually enjoyable, go see Jodi. She’s the real deal!!

In all the years I have been coming here I have never had - auntb1960

In all the years I have been coming here I have never had a problem and the service is always great.

Fast and courteous service as always. - DARRYL

Fast and courteous service as always. Deana was great to deal with and very knowledgeable.

Alex, the mechanic was absolutely amazing how he was able - Chrisrip71

Alex, the mechanic was absolutely amazing how he was able to determine the problem and fix it in a reasonable time

I don’t usually write long reviews, but this one is well - amber.meinhart

I don’t usually write long reviews, but this one is well deserved. I purchased an Audi SQ8 from this dealership on April 1st, and my experience has been nothing short of frustrating, disappointing, and dangerous. Shortly after taking the vehicle home, I noticed one of the tires was damaged — a visible chunk was missing from the sidewall, which, upon further inspection, is clearly visible in the listing photos. That alone should’ve raised red flags during any proper inspection before sale. I reached out to the dealership immediately and got no response. I then had to call multiple times for days to follow up, and each time, I either got brushed off or heard nothing back. I was passed around with no resolution or accountability. Eventually, the tire blew out completely, putting me in a dangerous emergency situation. Because this is an all-wheel drive vehicle, Audi’s own official guidelines recommend that all four tires be replaced simultaneously for safety and performance. Driving with mismatched tread on an AWD car risks damaging the drivetrain and voiding the warranty — which any qualified dealership should know. I had no choice but to replace all four tires at a major, unexpected cost of nearly $2,000. When I finally got someone to acknowledge the situation, the dealership offered to only reimburse me for one tire. Even worse, over 7 days have passed, and I still haven’t received the promised check or any kind of follow-up. Once again — silence. To make matters worse, I also experienced issues with my trade-in. The dealership waited over a month to pay off the remaining lien, which resulted in a late payment fee and a derogatory mark on my credit. When I reached out repeatedly to get clarity, I was once again ignored. What frustrated me the most, though, was how I was treated when I finally spoke with Frank Sorrentino. Instead of listening to the valid concerns I raised and acknowledging the facts supported by Audi’s manufacturer guidelines, he talked down to me as if I had no idea what I was talking about. I came to the conversation prepared with information, photos, and documentation — but was met with condescension and dismissal. This is not just about money — it’s about safety, transparency, and basic respect for customers. I gave the dealership seven days to respond and make things right in writing. That deadline has passed with no accountability, no professionalism, and no resolution. If you’re considering purchasing a vehicle from this dealership — especially a high-performance or luxury car — I strongly urge you to have it independently inspected before signing anything. Don’t assume they’ve done their due diligence, and don’t expect much if issues arise afterward. This has been one of the worst vehicle-buying experiences I’ve ever had. Buyers, be warned.

had issues with the car starting in cold temperatures, - 87_chock_pelt

had issues with the car starting in cold temperatures, took a couple visits to resolve, but had a loaner the 2nd time (took a week) to resolve, but service writer was on top of the repair with the mechanic.

I purchased the vehicle on 03/21/26 from Open Road - jennysomer

I purchased the vehicle on 03/21/26 from Open Road Cadillac of Morristown. At the time of purchase, the salesperson, Rodrigo, informed me and showed me documentation stating that the total financed cost of the vehicle, including taxes and all additional fees, would be $42,000. However, in May, I received a bank statement showing the total financed cost as approximately $49,000, including taxes and fees. This represents an unexpected increase of about $7,000 that was never disclosed or discussed during the purchase process. I clearly explained to Rodrigo the budget I had and specifically stated that I did not want the total cost to exceed $42,000. He assured me not to worry and confirmed both verbally and through the documentation shown to me that the final total would remain at $42,000. Since receiving the statement, I have made several attempts to contact Open Road Cadillac of Morristown to resolve this issue and correct these discrepancies. Unfortunately, my phone calls and messages have been ignored, and I have not received any response. I believe dealerships are obligated to clearly and honestly disclose all costs at the time of sale. Increasing the total amount after the purchase without proper disclosure is misleading and appears deceptive and fraudulent toward customers.

dropped off my car for an oil change on Saturday morning, - Mike

dropped off my car for an oil change on Saturday morning, and was told that it would take about 2 hours to complete the service, i waited about 4 hours and nobody called me about my car. I called the dealership to find out about my car only to find out that the service department was already called and nobody called me. good thing i was able to come pick my car up and pay at the sales department. Very bad service, and very disappointing! Highly doubt I will come back.

I was shopping for a new car and knew that I wanted to go - vera.shevchenko1

I was shopping for a new car and knew that I wanted to go EV but despite a lot of research still had a lot of questions about what it's truly like to drive an EV. I was lucky enough to have Neil March as my sales representative/product specialist, who took the time to highlight specific features and answer a lot of questions that I had from my own research. I came away from the experience confident that the Cadillac Optiq was the right fit for me (it has been a few weeks since my purchase and I really like my car). Neil, and everyone else I met at Ciocca, are terrific and I highly recommend them!