Positive Experience...from Start to Finish! - Shellee
Kristina Stepanenko was terrific to work with!!! Knowledgeable about the vehicle; low key in her sales demeanor which is an asset compared to my experience with other car sales personnel (not referring to Brogan), and responsive to my questions via phone, text and in-person. I can honestly say that I wasn't in a hurry to get a new vehicle, as I loved my current one (2017 MKC) and the lease didn't end until July of 2019. I saw the XT4 at the NY Auto Show and knew I wanted to test drive it when it was available and examine the interior close-up. After I drove the vehicle (and I came back and we drove the vehicle to my home so I could ensure it fit comfortably in my garage), Kristina worked up some numbers, we reviewed the vehicle features in the XT4 and I decided to move forward with this purchase now. I picked up the vehicle and am loving driving it! I would definitely recommend Kristina to others who are interested in purchasing/leasing a Cadillac. She's an asset to your organization.
Top Reviewed Specialists At This Dealership
Flemington Cadillac - Crazy8td1
Jessica was so kind and helpful. I’m a very happy Cadillac owner and am very lucky Flemington Cadillac is very close to my home.
Great - Charlie
Nice clean place, Kevin is aces, goes out of his way you to make you a happy customer. Plenty of cars to choose from and a nice room with a TV and a coffee machine.
Sales & Leasing Consultant
Very friendly and knowledgeable - Happy
I've watched their commercials over and over they are real my salesman Steve McDonald was excellent very helpful and knowledgeable no bull. Michael Fawcett the business manager was excellent with his knowledge of all incentives and they both made the whole experience enjoyable and easy I will recommend them to anyone.
Awesome experience! - Jonathan Spare
Professional and courteous! Steve Timanaro, our service advisory, goes the extra mile to ensure we are satisfied. This dealership has the best customer service that we've ever experienced by far.
Pleasure to do buisiness with - jaguar
Jodie was a very caring and made sure every detail was addressed when processing my lease. She is a real asset to McGuire. Sam the manager also was very thorough with all the paperwork and took the time to explain everything.
Creates the Cadillac owner experience. - Italian1st
I have been leasing Caddys for many years from them and don't even consider anyone else. Best in sales, outstanding service, all with a smile and a caring attitude. If you want the best Mahwah Cadillac is it. Your search is over.
FAILURE TO DELIVER CAR!!! - ataloss
On November 16, 2018 this dealership purported to lease me a car pursuant to a lease agreement of that date. They refuse to deliver the car to me. In fact, I have since been billed for the first lease payment from GM Financial, which supports my claim that the transaction was effective as of the November 16, 2018 date.
Where is my car. The salesman does not provide an answer. He just refers my letters and my calls to "decision makers" but I have learned nothing.
I have suffered damages, stress, and anxiety. The leasing company wants a payment for a car I do not have. This is unacceptable.
Such a comfortable transaction - jmd
I basically had to do nothing but sign documents. Everyone worked to close the deal efficiently and with smiling faces. This is a great group of people.
Peace of Mind - Larrydee123
Joe G sold us our new car with no hassle and BS ! The entire process went smoothly and professionally...a Thanks again Joe G for making our decision so easy
Arrogant sales manager - Merkosk
The sales manager Chris in this location is rude and arrogant. I’m an existing customer with the dealership for 3 years. They couldn’t make a deal with me for a new car and then I left they called me a week later telling me they can make the deal and we got to finalizing the deal they said I need to pay more money and I don’t understand how it works. That’s a luxury dealership talking their current customer. I asked him what he meant about that and he gave me an attitude.
2011 GMC Yukon Denali - bob.meara
My wife and I recently purchased a used 2011 GMC Yukon Denali from Gold Coast Cadillac. I have to say they made the buying process very easy and answered all of our questions and feel as though we got a good deal on our purchase as well. As we were ready to leave they even went out of their way to fill up the car with gas since we came from quite a distance. Gold Coast Cadillac is a very good dealer to do business with when you go ask for Bob Foster. Very good guy and explained the whole process to us and made the whole buying process very easy.
Always Reliable Service - EDM2015
Fantastic service as always! My key fob was worn and replaced for free! Also, learned something new about my car. My radio was malfunctioning and was replaced, including the infotainment screen. My car was used and the console was a bit scratched up. It looks like a new car inside!
Get a written buyer's order before you go! - Al_L
Do yourself a favor - get a written buyer's order or do not step foot in this place. I negotiated via email and phone for two days with Margrethe. I was comparing her offer to another dealer’s vehicle that didn't have an option I wanted, and after raising my offer with Margrethe received a callback from her stating the out-the-door price is agreed to and to come on down to pick up my new Jeep. She seemed genuine and up front, so I drove an hour without that buyers order I usually require. I was greeted by Lenny, asked for (and briefly saw) Margrethe, but ended up sitting down with Lenny. Lenny was great, started the paperwork, took my cashier's check, trade in registration, and when asked to verify pricing before he walked away with my check he sent in the sales manager - I have a feeling Lenny had an idea of what was about to happen, because he didn't make eye contact with me at all after he pulled in the sales manager. The sales manager came in with a single number on a piece of paper and said after trade and down payment, this is your balance. The balance was 3k higher than it should have been based on the agreed upon price, and he fumbled through a story about how Margethe left for the night and some other manager must have worked with her on the pricing who wasn’t in today (we negotiated and agreed to a price today). I asked for him to walk me through his math so I could locate his mistake and was presented with an 8x11 sheet of paper with the smallest numbers you could imagine in a 3x5 area. He was increasingly unpleasant as I asked him to step through his process to arrive at the balance owed, and he became combative when I asked for my cashiers check, trade-in registration, and keys so I could leave. Don't waste your time here unless you have a written buyer's order *prior* to visiting the dealership. I invite Debbie Novick to reach out to me and will update my review should I hear from her.
Rude, and was told from write up nothing would be done - dennisinpalass
I brought my brothers Cadillac Ct-6 in with a long list of serious issues.I was told by the Service writer from Chevy,that with all these issues to get a Lemon lawyer and the chances a tech will put the time in to check these issues is slim to none.Well low and behold the next day they said come get the car and since it wasn't dropped off until 3 pm the day before there is no way they could of checked these issues.The standard no issue found and GM legal S operating as designed was written on every issue even though I could verify the issues, codes in system.I should of realized that it was a waste.All this Service advisor did for the 40 mi Utes it took him to write it up was complain about being there and about Management and sales people coming to him wish questions.I can't say the work is bad because they did none.But they did lie 100% about every issue.
COLEMAN LIED TO CADILLAC On Roadside service. - dennisinpalass
Coleman Cadillac was called to come to my house for a roadside service ,car was dead .Engine light , battery light.Etc.My brother is doing this survey because I don't have an account but want this done because I had enough .Coleman Cadillac is being childish taking their issues out on me because they ha E my brother Dennis because he told them about their service is bad they don't put correct amounts of oil and tire pressure from in.WeLl Coleman Cadillac lied and said their truck doesn't work so they arnt coming to start the car.They have hundreds of vehicles and two roadside trucks..how could they have no way of getting there?Typical of the way that Drew Coleman runs his place.All they want is your money and don't want warranty repairs.You know what don't lie and say your truck is broke be honest and say my brother Dennnis hurt our feelings and we don't like you so we are gonna act like two year olds and not come.
Roadside NO show - CADILLACMAN1
Holman was called to come because ct6 nightmare was dead again.Troy from Holman roadside was out the week before ,rude nasty didn't check anything,had to demand he jump start it.Had he replaced the bad batter Armenian Cadillac came out and found along with other major issues no call would be needed.Troy refused to come out.I have this on tape that Holman refused to honor Cadillacsales Roads program.Great business practices after buying multiple cars there and other Holman places.Sad don't go to this place.
Unprofesional, rude and doesn't want warranty issues - dennisinpalass
I brought our Cadillac Ct-6 in.An Appoit was made by a salesperson we were going to buy new cars from.Since the way Steven acted and treated us we will not spend over $120 grand on two Cadillacs.From the second I walked in my apoiuwas at 2pm and he had the wrong time.The lady who made the appointment confirmed to him he had the wrong time Down.It to 40 minutes to write up because all he did was complain about Customers, Managemet wanting favors and salespeople bothering him with questions about installations of extras.You can tell he did not want to be there.He was rude, nasty and arrogant but I did take his advice.He said take this list to a Lemon lawyer because his service guys are not going to check all these issues, so don't bother leaving it.I said I am leaving the car.The next day we were called at 2pm when the car was dropped off at 3 pm the day before.They wrote Gms legal departments operating as designed and no issue found even though we can confirm the issues, codes in system so bottom, line he's ruse, he lies and doesn't want to be there so, leave and let someone who will care have the job.See they don't make commissions on warranty repairs that's why service advisors give attitudes for warranty issues.Very sad.
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