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You‘ve been on top of things during “the normal days”and... - Mikevlad
You‘ve been on top of things during “the normal days”and you guys came thru for me during these challenging times.
Michael Bleyzer (on my 5th Acura from your dealership)
Top Reviewed Service Specialists At This Dealership
Brought car in for scheduled maintenance. Though there... - Greg Ormerod
Brought car in for scheduled maintenance. Though there was a 20 - 30 minute wait to meet with the service advisor on drop off, the car was ready on time. They also responded to a service bulletin by replacing the front and rear brakes at no cost to me. The car was also cleaned.
Every transaction is smooth and uneventful. Staff are... - LJS
Every transaction is smooth and uneventful. Staff are always friendly and helpful.
Waiting area is clean and frequently sanitized. Thr RDX is good value though a little querkie.
The Acura service provided is always excellent. Rodrigo... - ANNETTESDK
The Acura service provided is always excellent. Rodrigo worked with us and was very helpful, knowledgeable. One of the many reasons we keep returning and referring to Acura of Princeton
Horrible, rude service managers. Shoddy repair of scrapes... - Pissed off
Horrible, rude service managers. Shoddy repair of scrapes and scratches on a cert used acura. Didn't uphold their end if the bargain. Chips looked worse than before i took ot in. Used touch up paint to cover chips. Didn't match, then became rude when wsnted it done right. Never followed through. Beware!
we appreciate murad for helping us find the right car. my... - lisaf123
we appreciate murad for helping us find the right car. my dad was so impressed he is willing to come back for the brown one him and murad discussed about!! thanks murad!!!
Life savers! - Jason
We were visiting from Canada and our alternator gave out and had to be changed. Carlos and his service team took us in and got the job done quickly so we could get back home for our oldest's first day of school the following morning. They went above and beyond for us...their service schedule was full but squeezed us in. Carlos took care of us, calmed us down, drove us to the mall so we could relax and have lunch, picked us up when the work was done. A huge thank you for everything you guys did for us...we will remember it forever!
Had my RDX in for a routine oil change and had an AC... - lyndaferrari610
Had my RDX in for a routine oil change and had an AC issue and Turbo issue always have a great experience with Elite. They're very friendly.
We absolutely love the guys in service. They are super... - Joe
We absolutely love the guys in service. They are super helpful and always nice. We service our Acura and our Subaru with them. They also have good coffee
Aquila Evans went above and beyond with her excellent... - pmg1800
Aquila Evans went above and beyond with her excellent handling of a problem with my car.. she is fabulous and caring and helpful and fast
I bought a car from these people and believe me once you... - Harry0127
I bought a car from these people and believe me once you do you’re on your own. The worst customer service I’ve ever experience and I’m 73 years old. Carlos is not to be trusted one lie after an other and if you need help don’t tell them until after the call you back or don’t expect a call back. I’ve been waiting for a call back from Rich the sales manager for days.
Bumper they put on rusted out - Ray123
The bumper rusted out after a few yrs and I brought in the warranty that says guarantee, they blame it on where they get their bumpers from RATHER than help me out, at least go to where you get your products and try to help the customer out! You just basically said I’m SOL....thanks Quality for the kick in the pants! From now on I will go to a DEPENDABLE BODY SHOP! Lesson Learned...
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
I made an appointment to have my tires balance and to... - Jen. P
I made an appointment to have my tires balance and to purchase another fob since I was told my current one was going. Anthony told me they couldn't get both fobs programmed together I doesn't it matter that there both driver one he said no! After my truck wouldn't work I took it back and they said it was my tpms unit. I took it to my dealership due to extended warranty and Springfield Acura sold me a car fob for a truck! I went back and Steven give me a hard time and said I needed to get the other fob first I said that's 40 minutes away this is not my fault I will bring the other one back! Steven never apologized for the mistake and was very arrogant! I drive to take the new fob to the dealership and get the wrong one, I came back and asked what about the programming fee can it be credited to my account for next time Steven quickly said no he not going to return the fee we programmed it, I said yes to a car key fob not a truck! Now they are going to charge me to reprogram the fob again. Steven said it should be free, I said why should it be free? Steven said because its under warranty I said so the mistake you made it should be cover under warranty for them to fix? I then gave him the other key fob back and he said I need the bag too! I said the bag my correct key fob came in he said yes I need to put this back in inventory. I said I can't give you the bag to the new key fob you gave me it has the information on it incase something is wrong with it! He said keep the bag and just go! As I was walking out the door, I double back and said excuse me Steven said just go your NOT WELCOMED HERE ANYMORE!!! I said wow I'm not welcome back because you made a mistake and give me a car key fob instead of a truck key fob!! Unbelievable I said Steven had horrible customer service and need to be retrained!! I work in the hospital with all of this stress right now and shouldn't have to worry about small things like this and getting kicked out because a mistake that was made on the dealers part!!! Springfield Acura you have to do better!!
The best dealership ever the service and the salesperson... - raymatt1602$$$
The best dealership ever the service and the salesperson are a 5 star i know that's what ill give them thanks jose for your help.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
Service is pushy and treat women poorly - Mike c
very pushy trying to sell service item you don't need.
Rude when you refuse to buy
if you leave with less than a $500 bill they push you out the door.
An absolutely awful experience. After being quoted what... - j878
An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing.
While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.