95 New Jersey Ford Service Centers

I think it is deplorable that my son bought a car three - joneill

I think it is deplorable that my son bought a car three weeks ago and had a component go bad and they wanted to charge him to just look at it let alone fix it! Their excuse was that he didn't purchase additional insurance. How about standing by your product for at least 30 days which even a clothing company does after somewhere wears their product? Buyer beware of this dealership!!!!!!!

I was told I needed an appointment for an oil change. - Barry

I was told I needed an appointment for an oil change. I arrived 10-15 minutes early and 2 hours later it was done! I was told they gave me a free cabin filter in spite of having only 5500 miles after one year. I thanked the rep as it was nice but didn’t seem necessary. Good thing I had an appointment as can’t imagine how long I would have had to wait!

Jim Fugate and Ken were provided excellent customer - debbie.dahms

Jim Fugate and Ken were provided excellent customer service. Both professional, patient and caring. I will ask for them when I return

Purchased a 2023 Ford Bronco Sport. - njstixx

Purchased a 2023 Ford Bronco Sport. A few months later (600mi) had a flat tire (big screw). Made a quick and easy appointment with the sales manager John Davis. He took care of me in a quick and efficient manner. Friendly and efficient. Kudos!

Nichole took care of us, and made sure we got the repair - Jimmy v

Nichole took care of us, and made sure we got the repair covered under warranty.every thing worked out the way it should, we were very greatfull

Everyone was pleasant, helpful. - megraciemt

Everyone was pleasant, helpful. I was happy with speed of service to my vehicle. I appreciate that I was asked if I had any questions.

Excellent experience with Performance Ford of East - JoeBosc

Excellent experience with Performance Ford of East Hanover’s service department. John the service writer who helped me was friendly, helpful and efficient with time making sure to get back to me as soon as my car was done. Thank you!

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

Great service and overall great experience - Schmidty26

Ed Ryan and his team did a great job replacing the motor in my 2012 f150 3.5 ecoboost. Work was done in a timely matter along with frequent updates on the status of work being completed. The service team also took detailed pictures of the old damaged motor during tear down. Ed was even able to negotiate with ford corporate to help assist me financially with the repairs being done. The truck was fully detailed and ready for pickup. One year before this, I purchased a 2016 Ford Edge from bayshore in Pennsville and both times it was a good experience and they are a pleasure to deal with. Highly recommend.

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

My service dept experience was horrible, TERRIBLE at... - Tim S.

My service dept experience was horrible, TERRIBLE at Echelon Ford in Stratford NJ. My brand new King Ranch F150 (12,500 miles) had a P0430 “check engine” code but instead of checking the cat converter or O2 sensor they blamed me for oil in the gas tank. WHAT?!? They cleaned out my gas tank and line, changed my spark plugs, then charged me $900 saying it was my fault and therefore not covered under warranty. A week later I had the same sluggish engine (nothing was fixed!!), and the same P0430 code returned. I took it to a different dealership in Cherry Hill - they changed the catalytic converter without delay, covered the cost 100% under warranty, and 250 miles later my F150 is still 100%. Is Echelon Ford service dept incompetent? I don’t know. But I do know I will never recommend their service department to anyone. (To be transparent - the dealership part was excellent when I bought my King Ranch. Rob was honest and great to deal with, as was everyone else. I just wish I never dealt with their service department).

Terrible Service - The service department performed a - scancro

Terrible Service - The service department performed a recall and did not properly align my tires, which was part of the recall. This caused my rear tires to wear down excessively. They are not taking responsibility for replacing the tires and just ignoring my correspondence to address the issue. Don't bring your car to be serviced at Ford of Englewood.

Visiting family and my car decided to throw codes. - crazeedoglover

Visiting family and my car decided to throw codes. I had called service and they were extremely nice and understanding. I was calling on a Saturday and was told car could be serviced on Wednesday. Car was towed in and to my surprise they were able to fix the issue on Monday!! I am ever thankful to the service department and my mechanic!

I just leased my second F-150 with Mike Lalley and George... - marcoaltieri

I just leased my second F-150 with Mike Lalley and George Wall Ford. Very happy. Mike went out of his way to help me.