This is a warning for anyone looking at Greenwich Ford. - ponchoD
This is a warning for anyone looking at Greenwich Ford. I am speaking up because I have the documentation to back up every word. My experience from January was a textbook shell game.
When I walked in with my wife, I was met by three different people who looked us in the eye and lied. One man shook our hands, patted us on the shoulder, and promised, "We'll take care of you," while giving me a false name and position. After seven months of digging, I discovered that I never even met the real General Manager.
I realized the extent of the deception only after bringing the truck back to the service desk to address the issues I noticed during the test drive—specifically the engine ticking from the leaking exhaust manifolds and the steering shimmy. It was there that I was informed of a "down payment" requirement for a warranty fix, which led me to uncover the truth about my deal. The finance manager had pulled off a classic bait-and-switch: my $6,000 down payment disappeared on one copy of the contract but reappeared when reported to the finance company, while the price of the truck was inflated from $30,000 to $39,864. They funneled that money into DOWC warranties I never asked for and never signed for. This has cost me thousands of dollars in financing charges over the life of the loan. To make matters worse, my contract states a 72-month term, but my finance company’s app shows a 73-month term.
I also realized that the repairs they tried to charge me for should have been covered under their own 60-day/3,000-mile "good to go" guarantee. Doing my own research was a gold mine that finally answered questions we haven't been able to solve for seven months. There are names appearing in these reviews that aren't on any official rosters. It is shocking what goes on with these dealerships and the games they play. I am thorough, and I am preparing for my day in court because I have the documentation to prove exactly what happened.
Check your paperwork closely before you take that truck or car home, even if you just finished signing the deal. Compare every copy to ensure your down payment is applied correctly and the loan terms match. Research the staff before you go so you know exactly who you are dealing with.
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