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Went in for service - samuelandrews
The service consultant was extremely knowledgeable and very helpful in working with me in regards to my concerns. I would recommend Johnson Subaru and their service in Cary North Carolina.
Top Reviewed Specialists At This Dealership
Sales & Leasing Associate
The best experience at a dealership ever - Emitch15
Nothing but perfection. Also worked with sales man Scott Redfeildt and he is the absolute best to work with. He listened and delivered exactly what I wanted and he was wonderful to work with. We made the deal super late. And they stayed with us 2 hours after closing. They explained all the extras... Here is the key though. They didn't try to sale me! They were straight up honest. I love them and love my new car! You will too!
DO NOT GO TO MAZADA OF SOUTH CHARLOTTE THEY SUCK.
Pre-owned Sales Manager
New & Used Sales
Above and beyond & Great compromise - M-B driver
I purchased a used car, which unfortunately did not work out for the intended purpose. Although an 'as-is' car (in immaculate condition), the dealership lessened my loss in getting into a usable vehicle. Joe and Pauley were patient and helpful during BOTH transactions. Great sales operation at the dealership.
Professional, courteous, and helpful - jpowell1505
I knew I wanted to buy a 2019 Subaru Forester I just did not know where to buy it. There are so many options for new car buyers. I was not ready to try the vending machine route yet; I still value the person to person transaction! Even though I had to wait a few weeks for Capital Subaru to find the car I wanted, due to the high demand from Consumer Reports Senior citizen readers! Brandon Dick earned my business with an assist from the Great Bob Cooley (thanks for the second test drive Bob!) o love my new Subaru; it is more than I expected. Now I just need to figure out all the features and go on a road trip! Thank you Brandon and Bob!
Excellent Service. - Dellie
Service is always on time and smooth running. If there is going to be a delay, you are informed. Never have any real issues with the dealership.
2019 Subaru Ascent - Betsy49
We had a great experience with dealership All the team took the time to work with us on what was the best vehicle for myself and my husband who is a amputee . Special shout out to our salesman Alan Courtright and finance Manager for getting the right deal for us.
Betsy & Patrick OGorman
Excellent customer service! - Outback 2
I have used the service department multiple times over the last 2 years and have always had a good experience there. Both service-writers are very helpful in getting the proper work done that my car needs. The work has always been done correctly and I have had no "return" trips for the same issue.
purchase 2019 Impreza Hatch - Ruthsubaru
I wish to thank Robert Stull at Riverside Subaru and Bill Henderson for helping me "find" my prefer car.
Thanks for your help and look forward to working with you now and into future.
Thorough, Knowledgable, and Swift - FormerlyOfToyota
An altogether pleasant experience buying an Outback - the best of many at any dealership. The entire process -from arrival, through trade-in and financing, to departure - was under two and a half hours. Honestly, had I known how painless it would be I would have traded in much, much sooner. After driving Toyotas for 25 years I am now truly sold on Subaru.
caveat emptor - volvoowner
caveat emptor - will deceive - will take any advantage of you they can find - sales prep team could not miss accident damage but covered it well and used carfax to say no damage. watch out.
Exceptional Customer Service - D. Hendricks
From the minute we walked through the door for our scheduled appointment, to the minute we drove away, we were blown away by the product knowledge, willingness to help (that we not a put on), kindness that was shown to us , was simply remarkable! Customer Service is alive & doing very well at Randy Marion SUBARU
. P.S. I love my new Forrester! This makes my third Forrester & we also have a Legacy’!
Great experience! - Happy Buyer in NC
We were warmly greeted ( while overlooking our late arrival) by Kendall Barry and others. He knowledgeably pointed out the features in the two Brown and two White Outback Touring models on your lot. He was very helpful in easing us into a driving experience and use of the many features therein.
Our buying experience has us feeling like we did receive a good buy on the vehicle and we want to ensure that our friends and neighbors are well aware of your cordiality and competence but also of the better-than-expected value and treatment we received on your sales floor.
I may some day try the Toyota Dealership next door when we feel it is time to upgrade our V-8, four-wheel drive Tundra, but could not expect any better treatment as we felt we received and enjoyed when purchasing there yesterday! Kudos to a Dealership that can make the buying experience a joyful one!
Oil, tire rotate & balance, recall, bad seat - Drhev@skybest.com
Scenic techs listened, honored my expensive service contract (which Marion didn’t) and fixed everything but the right front seat. But at least they made a referral to someone who might.
The excessive lumbar in the right front seat and poor service by Randy Marion will prevent me from buying or recommending Subaru again. Scenic is trying to win me back. Bottom line: no seat fix=no more Subaru. Everything else about the car is fine but WHY CANT YOU FIX THE SEAT THAT TORTURES MY BACK???
Sold a pre-owned car that they did not have the title for! - MalCar116
I purchased a pre-owned Subaru Impreza for my daughter back in May of this year and have learned that they still dont have the title for this car!
We cannot get her a registration and tags for the car until the title is obtained so she will not be able to take the car with her when she goes back to college next week.
Oh and the fact that we paid for a car that we technically do not own at this point....well there that!
My husband has made repeated calls to the general manager since June and he has never bothered to return them or try to resolve the issue in any way.
We have had to file a complaint with the Better Business Bureau as well as our state attorney general.
Dray Daiber - Onlio59
This is our 2nd Subaru that we have purchased from Dray. He is the person you need to see if you are in the market for a Subaru VW or Volvo. He and this dealer are so easy to deal with.
Excellent Service - Mary
Because of a "bump-up" in a parking lot, my 2015 Lexus Rx350 was damaged. Michael Fletcher took our insurance appraisal, explained everything that needed to be done and answered all our questions. He was very up front about the time frame for completion and what we could expect. He stayed in touch with us throughout the repair process and called us the day before pick up to tell us he was not pleased with the paint job and would like to keep the car another day to make sure the repairs and paint job met not only our expectations, but his, as well. When we picked up the car he apologized several times for the car not being presentable (car wash) to his satisfaction. He immediately took care of this issue and we are extremely pleased with the repair work that was done. We can't tell it has ever been hit. We give 5 big stars to Michael and his team. :) Thank you for making this inconvenience so manageable.
Service - Firstlease1
Good service. Nice job. Easy and have good coffee while waiting. Easy to book and with email confirmations. Works to please customers. Thank you again.
Good staff - salcuta88
I enjoyed working with Hunter Hyundai and buying a car from them. Their staff is respectful and patient. All my questions and requests were addressed while in the process of purchasing my Palisade. These guys treat their customers like family. Follow up after the purchase is awesome. They do what they promise.
Only concerned with the SALE - Dina Shoomacker
I did not have the best experience with the sales process and the sales rep really fell down when I needed a repair. I now have a recall and they can't schedule it for a MONTH. I need an Inspection for registration before the end of this month and they still can't get me in. If they can't service the vehicles, they shouldn't sell so many. We are looking to purchase another Subaru this years as we do love the car, but no way are they getting our business.
New Forester Purchased - Debbie
Our car buying experience was amazing. We were helping a grandson purchase a new Subaru and the salesman, Eric, was thorough, friendly and more than helpful. We actually live out of state so we purchased the vehicle over the phone, Eric handled everything so on the day we picked up the Forester with our grandson nearly everything was taken care of. It was a first vehicle for our grandson so Eric was very thorough in explaining everything about the Subaru and then took our grandson for a drive to explain further. It was amazing personal service and an enjoyable experience too!
Best Car Buying Experience! - Bnice1017
I Couldnt be more happy with my car purchase from Hendrick Bmw Southpoint. Ali, Eddie ,and Shawn went above and beyond to make a great deal for me ,they gained a customer for life the hendrick group has great asset in these people. I would recommend this dealership to anyone looking for a great car buying experience
NOT a trustworthy dealership - SusanSC
Almost bought a slightly used Subaru but then just happened to notice that the vehicle had been damaged & someone had put bondo over the damage which was the size of a fist. Told the general manager that I was NOT buying a new car that was damaged,
He was not pleased & said he could have it fixed in the body Dept....the car should have ALREADY been fixed before being put on the lot for sale....at that point I had no trust in anything the GM said....He was full of himself & had no interest in anything but sales.....on the other hand the sales guys were great....
Do not get your car serviced here, I had work done on 2... - anthonymcvay
Do not get your car serviced here, I had work done on 2 foresters and it took 3 times for each to get the problem fixed and fight with them about charging me for items that didn't fix the problem.
$ 1600. On a total new ac system , 1 week later it stopped working, took it back and was charged for a/c recharge and o-ring , $ 160.00 !!!
If you want info on a car, wait for days. - BLURAYKING
It took me days to get the right info on a used vehicle. I spoke or emailed several people and worked my way up to the owner, Jim Armstrong Jr. He was the ONLY person at the dealership that could tell me anything about the car. Why post it for sell when you have NOBODY there (salesmen and General Manager) who could NOT answer your questions?? And when Mr Armstrong answered your questions, no call back or email on your trade in value. How can a dealership stay open with such terrible customer service?? Avoid these people. They do NOT know what they are doing.
They exceeded my expectations. - tepamor
I felt I needed an AWD vehicle but comfort was equally important to me. After much online research I decided on a Forester. Then I checked availability and pricing for 2015 and 2016 Foresters online and made the decision to visit Flow Subaru in Burlington. A smiling and enthusiastic Dray Daiber met my daughter and me when we stepped out of the car, despite the damp, cold weather. I was not looking for specific features; a good deal was more important to me as I look toward retiring in a couple of years, and I particularly wanted to take advantage of the 1.99% financing they were advertising for new 2015 vehicles. One of the first Foresters I checked out was a 2015 Demo with less than 700 miles and so many features I loved but did not think I could afford, but then we looked at the sticker and saw the $3000 off the MSRP, which put this one around the price of a 2016 with fewer options. We took it for a test drive anyway and I was amazed at how it handled, the comfort of the ride, and its fuel efficiency. Upon returning to the dealership, however, I learned it was not eligible for the 1.99% financing because it had more than 600 miles on the odometer. Dray assured me that Kennedy would work hard to find me the bank with the lowest interest rate possible and it might even be better than the 1.99% they advertised on the new vehicles, and I am thinking . . . sure :) As with all vehicle purchases, it took a few hours, but at the end of the day I was completely satisfied with my purchase . . . and the interest rate was 1.93%. Everyone I met seemed anxious to exceed my high expectations and they passed with flying colors. If you are looking for a Subaru, I would encourage you to make your first stop Flow Subaru in Burlington and be sure to ask for Dray Daiber.