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I did not purchase my Subaru at Concord but would... - Twoheelers
I did not purchase my Subaru at Concord but would consider doing so in the future if their sales department is as friendly and helpful as their service department. They are easy to deal with, kind and respectful. Thank you!
Top Reviewed Specialists At This Dealership
Jonathan is very professional and pleasant, is the second... - sespadiny
Jonathan is very professional and pleasant, is the second time I lease a new car from him. I will look for him when is time for my next car.
New & Used Sales
Pre-owned Sales Manager
I had my 2008 Impreza serviced there, and despite its age... - Asilentsacrifice
I had my 2008 Impreza serviced there, and despite its age it kept chugging. They were honest about what it needed, and helped me to defer things that could wait. Would use Hendrick, and especially this dealership for any service work you need.
Joey Adams was excellent! He was warm, informative,... - hudson
Joey Adams was excellent! He was warm, informative, concise, and checked to see how I was doing regularly. I will definitely return for service and Joey will be the main reason why. 10 out of 10!
World class customer service! Have gotten 3 cars from... - Jennifer
World class customer service! Have gotten 3 cars from dealership and they are considerate of your needs and wants. No pressure and classy. Service department is top of the line as well.
Pam was fantastic to work with when we were shopping for... - T & C
Pam was fantastic to work with when we were shopping for my wife’ new car. Pam made sure to deal primarily with my wife, but also kept me involved as well. Really can’t say enough for how our vehicle purchase was handled-literally ZERO pressure but lots of information. We didn’t realize how refined Volvo has made the ride and safety features compared to other vehicles. Our XC40 is a pleasure to drive.
Seems like they don't know what they have or what the... - theograves
Seems like they don't know what they have or what the status is of their inventory. 9 days I have waited and have been jerked around. All I wanted was to give them money for a decent car
Amazing experience with Strider Service Department! Would... - slowder1952
Amazing experience with Strider Service Department! Would highly recommend!!! Everyone was so nice and friendly there. Clean waiting area.
Larry Spates was the first person to answer the phone... - Lindaegerton
Larry Spates was the first person to answer the phone when I called. I was so impressed with his knowledge and attitude. He knew I had a busy schedule so he offered to bring the new Genesis to me to test drive. He was so knowledgeable about every gadget that I asked him about. There was no question that I was going to buy the car from him that day. He got all of the paperwork ready for me to sign the next day and was so efficient. In addition, he delivered the vehicle and went over every detail to my satisfaction.
Leon Dowtin & Kelly Khatib were a pleasure to deal with.... - Dee
Leon Dowtin & Kelly Khatib were a pleasure to deal with. Leon made Donna & I feel like we were lifelong friends. He was outstanding in explaining everything to us. I had already negotiated a deal over the phone before we went to Flow. Kelly drove our trade in & then offered us $1,900. more than I had already agreed on. Come on! Who does that? Awesome!
My deal @ Flow was $3,400. less on the 2021 Outback Touring XT than Capital Subaru in Greensboro. Donna & I could not be happier.
Chris Toliver was personable, professional and courteous.... - Tony Fortune
Chris Toliver was personable, professional and courteous. I couldn't be more pleased with his service. I felt like a person instead of a customer. Tony Fortune
Aimee Clark was very easy to work with answering all our... - sritchie614
Aimee Clark was very easy to work with answering all our questions. Never any pressure. After purchase she demonstrated all features. Arielle Garcia who completed our paperwork was a joy to work with and very knowledgeable.
Worst customer service ever, we won’t be back, and I... - Carol
Worst customer service ever, we won’t be back, and I won’t let any family or friends either. People need to hear how we were done by Prestige Subaru in Asheville NC. We went looking for a pearl white 2018 Subaru Legacy. Found the one we wanted so we called first thing Monday morning to tell Betsy we we’re talking with SECU for a loan. SECU was understaffed and too many clients that day so it took extra long. My husband walks out of the bank with the loan and Betsy called to say “the car just sold, sorry but that’s the name of the game”. No ma’am Betsy that is not the name of the game. As a matter of fact this has never happened to me before by any salesman. You are the rudest salesman I’ve ever had the displeasure of interacting with. You are in the wrong job if you think this is the way to treat people. When I say I’m talking to SECU about a loan for this vehicle, it may take a couple of hours or a few hours that day if they are super busy, but by the end of the day I always have the money in hand.
Betsy calls back and I take the phone and talk to her myself, she says “sorry again, but that’s how it goes, did you see our blue legacy”. I say yes and I don’t want it. So then Betsy decides to say “well if it helps, the man who bought the car had been looking at it for three days”. Seriously how idiotic can you be, ummm, no Betsy it doesn’t help. I ended up hanging up on her before I said something I wouldn’t regret.
Sorry this is so long but this needs to be out there. I have since talked to a few people and found out that Prestige Subaru has done this to other people too. It’s not right, and it’s a horrible way to treat people and I will be telling anyone who will listen and just maybe the salesmen at Prestige Subaru will learn how to treat customers and especially return customers like we were (definitely not ever again). Buyer beware!!!!!
Everyone between the salesperson, sales manager, and... - Robert T.
Everyone between the salesperson, sales manager, and Finance were super-helpful and friendly. I will certainly be back!
Never ever ever sign the bill of sale unless everything... - Hope it helps
Never ever ever sign the bill of sale unless everything agreed is captured in writing. I found a mistake on the agreed upon price v. that on the official bill of sale and we were offered a service plan to offset the discrepancy rather than updating the contracts…Apparently what I understood as an agreement was a “might” happen and I pursued for 6 months to find out that both my wife and I “misunderstood” them.
We’ve Bought a number of cars and the experience is usually pretty standard, but can’t put a price on integrity. I’m an advocate of spending money locally, but in this instance…go talk to Linda @ Flow Subaru. She will shoot you straight.
Go see Donnie Jackson! Though we in the end did not find... - jrogerspcm
Go see Donnie Jackson! Though we in the end did not find the car we needed at Southern States Subaru, working with Donnie to exhaust all possibilities they had in their inventory was exceptional. Never did we feel any pressure. Rather, Donnie wanted us in the car we wanted/needed even if it was not on his lot in Raleigh. When he/the dealership wrote up a quote on a possible purchase and trade in value, it was strong. The only problem is ultimately it was not the color/type of car we wanted. I would highly recommend you see Donnie if you are looking for a Subaru. If we need another down the road and he is still there we will definitely be back.
Purchased a new Outback Touring XT December 31st. Car... - cesl
Purchased a new Outback Touring XT December 31st. Car sounded good. I recommended two others and they purchased. Be very leary of a new Outback. Check class action suits online. I wish I had.
I was told by the dealer representative that, if I wanted to get my car fixed, I'd have to get Subaru of America open a ticket. Motherboard still not functioning. They've had the car 4 times and goes in again in a week.
Sales reps try but there's no corporate response. I'm told by an employee that they have hundreds of new cars with the same problem that they cannot fix.
NOT a trustworthy dealership - SusanSC
Almost bought a slightly used Subaru but then just happened to notice that the vehicle had been damaged & someone had put bondo over the damage which was the size of a fist. Told the general manager that I was NOT buying a new car that was damaged,
He was not pleased & said he could have it fixed in the body Dept....the car should have ALREADY been fixed before being put on the lot for sale....at that point I had no trust in anything the GM said....He was full of himself & had no interest in anything but sales.....on the other hand the sales guys were great....
Do not get your car serviced here, I had work done on 2... - anthonymcvay
Do not get your car serviced here, I had work done on 2 foresters and it took 3 times for each to get the problem fixed and fight with them about charging me for items that didn't fix the problem.
$ 1600. On a total new ac system , 1 week later it stopped working, took it back and was charged for a/c recharge and o-ring , $ 160.00 !!!
Great experience - deb weir
I really appreciate all the help and attentiveness of the staff and comfort of the facility. It's really top notch. They treated my trade in professionally and fairly. And made me feel safe to leave with my beautiful new car.
If you want info on a car, wait for days. - BLURAYKING
It took me days to get the right info on a used vehicle. I spoke or emailed several people and worked my way up to the owner, Jim Armstrong Jr. He was the ONLY person at the dealership that could tell me anything about the car. Why post it for sell when you have NOBODY there (salesmen and General Manager) who could NOT answer your questions?? And when Mr Armstrong answered your questions, no call back or email on your trade in value. How can a dealership stay open with such terrible customer service?? Avoid these people. They do NOT know what they are doing.
They exceeded my expectations. - tepamor
I felt I needed an AWD vehicle but comfort was equally important to me. After much online research I decided on a Forester. Then I checked availability and pricing for 2015 and 2016 Foresters online and made the decision to visit Flow Subaru in Burlington. A smiling and enthusiastic Dray Daiber met my daughter and me when we stepped out of the car, despite the damp, cold weather. I was not looking for specific features; a good deal was more important to me as I look toward retiring in a couple of years, and I particularly wanted to take advantage of the 1.99% financing they were advertising for new 2015 vehicles. One of the first Foresters I checked out was a 2015 Demo with less than 700 miles and so many features I loved but did not think I could afford, but then we looked at the sticker and saw the $3000 off the MSRP, which put this one around the price of a 2016 with fewer options. We took it for a test drive anyway and I was amazed at how it handled, the comfort of the ride, and its fuel efficiency. Upon returning to the dealership, however, I learned it was not eligible for the 1.99% financing because it had more than 600 miles on the odometer. Dray assured me that Kennedy would work hard to find me the bank with the lowest interest rate possible and it might even be better than the 1.99% they advertised on the new vehicles, and I am thinking . . . sure :) As with all vehicle purchases, it took a few hours, but at the end of the day I was completely satisfied with my purchase . . . and the interest rate was 1.93%. Everyone I met seemed anxious to exceed my high expectations and they passed with flying colors. If you are looking for a Subaru, I would encourage you to make your first stop Flow Subaru in Burlington and be sure to ask for Dray Daiber.
2019 Subaru Ascent - Betsy49
We had a great experience with dealership All the team took the time to work with us on what was the best vehicle for myself and my husband who is a amputee . Special shout out to our salesman Alan Courtright and finance Manager for getting the right deal for us.
Betsy & Patrick OGorman
One of the best car purchase experiences I have ever had.... - Max
One of the best car purchase experiences I have ever had. It was easy and straightforward without any hassles. I love my new Subaru Forester.
Have been dealing with Kelsey A. She is fantastic to... - medford41
Have been dealing with Kelsey A. She is fantastic to work with. Not pushy at all.
Very informative on anything you may ask. Her followup is as good as I have experienced at any dealership. I highly recommend her and Riverside Subaru.
purchase 2019 Impreza Hatch - Ruthsubaru
I wish to thank Robert Stull at Riverside Subaru and Bill Henderson for helping me "find" my prefer car.
Thanks for your help and look forward to working with you now and into future.
We have bought many cars over the years and by far this... - Raym
We have bought many cars over the years and by far this was the best experience we have ever had with a dealership. The price was right, the staff was wonderful to work with and we would highly recommend Tindol to anyone in the marked for a Subaru