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Awesome and Blessed! - Underwood220
We rode around looking for a car in the 15,000 range. Went to VW, and Utsav seen us and came and began the process of selling us a car. We seen what we like and test drove it. To make a long story short, the payments were right where we needed to be, but with everything that Je been through, our Faith never gave up. We left praying that it will work itself out in his favor, so we needed more paperwork and didn’t have it for 24 -48 hours, so we left and headed home. On the way we received a call to come back and finish the paperwork and drive home in the car. The team were awesome and worked their magic to the max. We walked out with a 2014 TDI Passat with a awesome care package for the monthly price range. We have a God and I say this by the works of his Faith that he touched our seller Utsav and the managers. So go see Utsav and let him know we sent you.
Top Reviewed Specialists At This Dealership
Certified Sales and Lease Consultant
Certified Sales Consultant
Certified Sales and Lease Specialist
Excellent - chrisjray
Ernie did an amazing job. He was very helpful and very friendly. The whole process was smooth and not stressful like most car buying experiences are. I would, and have already, recommend Ernie and Paramount to anyone looking for a nice new or used vehicle. Thanks for a great experience. I’ll be buying from you again!
Best dealership experience ever - Madison15
I honestly had the best experience at Hendrick VW that I’ve ever had at a dealership. Robert was so helpful and patient, and answered every single question I had about my Jetta. I will definitely be returning once it’s time for another upgrade!
Certified Product Specialist
Great buying experience at Leith VW - Katswe
Tanner was knowledgeable, friendly and a good communicator. The whole VW team made the process of buying a new car and trading one in quick and easy.
purchase of new Jetta - white bunny
My son and I were so impressed with Saaid and entire experience at your SO CLT. Dealership. Everything was handled in a professional ,efficient , friendly manner. I would, and have, recommend your location to others
Thank you again for helping me lease my beautiful Jetta. I’m enjoying it more everyday
The best!!! - Dennis R Fortier
Mike greeted me as I arrived, established reason for my visit, and took care of me to the end. Very professional and qualified. I will return and specifically ask for him.
Business Development Manager
Another great Car Buying Experience with FREMA. - Jason & Stacy H from Zebulon NC
Two VWs from Frema Motors in 2 years. Both transactions from trades to purchase were outstanding. Customer service is top of the line with Frema. From initial contact to leaving the car lot; we are hooked on this family owned dealership. Well worth the 80 miles round trip drive to deal with the great people at Frema. No hassle, no high pressure sales, honest folks and great service. McKayla was a pleasure to work with . No pressure to upsell and only showed us vehicles that we requested within our budget. Jonathan the sales floor manager was outstanding. He met all of our needs and made the purchase easy. We will only purchase VW vehicles from Frema. No need to step foot in a big dealership again.
Jason & Stacy H
Awesome - quahoward1608
Helped me get into a new car. Great at what he does. Took sometime, but he did a awesome job making sure I went home in something I loved.
Great experience purchasing at Flow VW of Wilmington, NC - scgenantone
Our experience purchasing a 2019 Beetle was exceptional. Vito Gardia, our salesperson, was personable, courteous, extremely knowledgeable, and very patient. We had difficulty deciding which color vehicle to choose but he never rushed our decision. He answered our many questions with patience. He was very thorough in his explanation regarding various features of our new VW which made us extremely confident as we drove away. He also assured us that he would be available to answer any future questions. We could not be more satisfied with his part in this process. Our experience with other staff was equally positive. We highly recommend this dealership to anyone considering purchasing a Volkswagen.
Dray Daiber - Onlio59
This is our 2nd Subaru that we have purchased from Dray. He is the person you need to see if you are in the market for a Subaru VW or Volvo. He and this dealer are so easy to deal with.
Purchased new car - Katie27292
Contacted Darrian (salesman) and told him the car I wanted he worked on it from 10:30 am till 3:00 then told me to come get my car. He worked everything just like I wanted with no questions. Great salesman to work with very friendly and very considerate of what I wanted and needed.
Great car buying experience - Kim
Ben was absolutely awesome! Will recommend dealership and Ben to friends and family. They were easy to work with and kept their word! Thank you
POOR Service Department - Atlas
Late review from service appointment that occurred in July. I sent my wife in for the service appointment due to my not getting off from work. She requested the tires be rotated and the clerk attempted to charge 39.95 contrary to the internet advertised price of 24.95. I called and spoke to the service manager and she reduced the price to the advertised price. After my wife came home from the appt, I reviewed the paperwork and realized that there was a recall on the second row seat for the buckles not securing that was not complied with. The invoice stated "that the customer was aware that there was a recall and will reschedule at a later time." (At NO time was my wife notified that there was a recall.) I called the service manager, Beverly Garten, again and spoke to her about the recall and why it was not done which she stated was an oversight and it was a simple visual inspection. When I asked if I could bring it in again in the near future, she stated I would need to make an appointment. I told her that I would not be making another appointment at her dealership for service.
I have since had to drive to FLOW VW WILMINGTON and have had impeccable service.
Don't waste your time at National VW with their incompetent staff.
BTW, I was not asked for a review of their service afterward.
Service at Flow VW - samuel1220
I took my 2012 Jetta TDI in for routine service and a couple of warranty items that needed to be addressed. The service crew was very kind and thorough. My car did need some follow up work, so they ask me to bring it back after a few days so they could recheck the AC. After driving the car for a few days the AC was clearly not cooling so I went back to have it looked at. This time they found the system to be in need of extensive repair. Therefore, I would need to leave the car with the dealer. Naturally, there was no loaner car available so I had to get my own ride back and forth. The repairs were made and the next day the car was available and fully operational. One thing I don't like was I had to pay my deductable on the return trip as well as the first. Now it was not my fault the car could not be fixed on the first visit, so I do not think I should have had to pay the deductable again. They also replaced a wheel speed sensor on the first visit. Car is back on the road and I am pleased with the repairs. I would like a loaner next time and don't sucker me on the deductable next time.
DO NOT go to this dealership - Allie
DO NOT BRING YOUR CAR HERE.
I brought my car in for a service and headlight change, when I came to pick up the car it and soon as I put the car in reverse I see it was Damaged and the back up camera was completely broken!!
They refuse to fix the camera they had broken and even tried to claim my car was no longer under warentee even though it was.
Incompetent staff and very rude management!
Do NOT trust these people. Your car is in better hands literally anywhere else and I would NEVER consider buying a car from these deceitful liars
Great Staff and Inventory - Drock
If you need a used car or something new, you need to come here first. Don't go to questionable dealerships and waste time. I'm loving my "new" 2013 VW Jetta TDI. Their CPOs are like stepping back in time as they are that nice. Looking forward to future business with you folks!
Service Department is full.of BS!!! Horrible.... Horrible... - Mad BW
Never!!Ever !!!! Don't take your car (VW Fayetteville NC.HORRIBLE... Horrible.. Horrible... Horror... Horrible...Horror.. Horrible... Horrible. Don't go her you don't matter. They will treat you like a xxxxxxx.. I hated that I wasted my time and gas.
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