19 North Carolina Volkswagen Dealers

Mateo worked tirelessly to help me out. - mpoovey

Mateo worked tirelessly to help me out. He is very knowledgeable about the VW product and knew the inventory that Paramount had on hand. I a very pleased with the service and attention that he provided me. I would recommend him to anyone who is looking to purchase a new car.

Leith Volkswagen of Cary impressed with friendly staff - Alex Morochenets

Leith Volkswagen of Cary impressed with friendly staff and a hassle-free car buying process. Special thanks to Christy Suh - best sales consultant! Definitely recommend!

My son and I had the most fantastic car buying experience - mariaglenn1

My son and I had the most fantastic car buying experience with Sama Siu, Sales Consultant. From our initial emails right up to finding my son the Jetta R-Line of his dreams, Sama was a great listener who truly wanted to help us with not one iota of pressure. We just loved his vibe and we are so grateful that he took the extra time to nail down just what we were looking for. In addition, we were very happy with the trade-in we received for our old Jetta and working with the business manager was a breeze! The whole process was smooth as silk and debunks the myth that car buying has to be anything but fun and satisfying.

Had a great experience from start to finish. - Amber

Had a great experience from start to finish. The online team helped me until I was ready to come in. They were prepared and waiting for me with the vehicle I wanted upfront. I highly recommend

Robert Nixon provided us with an exceptional experience. - Thewhelans2020

Robert Nixon provided us with an exceptional experience. He listened to understand our needs as a growing family and used his extensive knowledge of the inventory to recommend a number of options that fit our requirements within our general range. Robert, along with the Sales Manager, Patrick, worked with us to get within a number that worked for all parties. At no time did we feel pressured to rush into a purchase. Overall, this was our best experience purchasing a vehicle to date. Robert, Patrick, David in Finance, and everyone at Hendrick VW of Concord were extremely professional and welcoming.

Excellent experience. - Lgray

Excellent experience. Hassle free purchasing. Dray answered all the questions I had and Ethan was a pleasure to deal with during the transaction. This is the third Outback I have purchased from Dray and highly recommend him and this dealership.

They are and have been for 20 years the best Dealership - 391gcm

They are and have been for 20 years the best Dealership we have ever dealt with. They are courteous, caring, competent and always do their very best to solve whatever issue you may have. 5 stars are just not enough, they deserve 10. From sales to repairs they are the very best!

The service department is number 1 with customer service - MrsWilson21

The service department is number 1 with customer service and explaining in detail in what is going on with your automobile. Bobby and Jasmine go out of their way to make your experience at Volkswagen top notch. Keith has many years on Volkswagen and is extremely trustworthy! Would recommend anyone to use Volkswagen service for their automobile.

Service has improved since my last visit to Keffer - Sonja

Service has improved since my last visit to Keffer Volkswagen .The service technician, Taylor was quite responsive to my time and service to my car. Hopefully going forward, the professionalism and service will continue. .

Volkswagen flow of Durham neglected to complete a repair - Brit.ledford

Volkswagen flow of Durham neglected to complete a repair as instructed by the Volkswagen of America Techline. They indicated to the customer that the repair was done and the car was fixed, under warranty. Month later, the car went into limp mode while accelerating on the highway, resulting in a near accident. When the car was actually fixed months later, the tech at a different Volkswagen dealership indicated where he could see that the work had never actually been done by Volkswagen flow of Durham. They closed out the work order without completing the job as instructed by the Volkswagen of America tech line. I do not recommend taking your vehicle here, as their refusal to comply with warranty repair instructions resulted in a near death experience for myself, and my two kids on 15 501. Their utter disregard for the safety of Volkswagen customers, negligence and d laziness should be considered as you are seeking repair options.

I posted a lengthy review yesterday in response to a - zinkracer

I posted a lengthy review yesterday in response to a request from VW and this dealer. My review was submitted successfully but is now not visible to on the reviews page for this dealer. I will check again daily to see if it ever shows, but it appears they may be hiding it. It was a very costly and frustrating experience. I could never recommend purchasing a used car nor service from these people. What a shame that an authorized dealer would treat a customer this way. I will be publishing my thoughts on this experience on social media. Warning - do not purchase a used car from these people. Their inspection process and warranty is a sham!

Tough time getting through all the programs and - Rudysnewphone

Tough time getting through all the programs and understanding what’s what! Be on your game!

Gti Purchase - TUrbocharger20*

I was in the market for a Focus ST and thought I should stop by National on the way. Not only was the car amazing but the National VW team was so welcoming! I had the pleasure of working with both Chris and Pete and together they made my purchasing experience very comfortable! An extremely clean dealership with a proficient and welcoming staff!

I very rarely write a review but wanted to share the - mb

I very rarely write a review but wanted to share the positive experience I had with Mark in the service department. He was the only person in 5 months to be able to obtain a Taos headlight for me. I am so appreciative of the constant communication Mark provided during a very stressful time! Thank you Mark for your outstanding service! MB

Purchased a 2021 Atlas Cross Sport SEL Premium every - russell.acuff

Purchased a 2021 Atlas Cross Sport SEL Premium every time I schedule service online I get a call telling me what they cannot do and that they can’t owner the service request until a date 5 weeks out. Never have loaner vehicle. This is my only vehicle and I have a job and cannot set around waiting for hours waiting for them to service the vehicle. Seems like it was a mistake buying this vehicle from them.

Awesome buying experience - Jsm1352599

A great experience from test drive, negotiation, and finally the paperwork. The team is friendly and professional. McKayla the sales lady was a joy to work with. Love our new Atlas

Lost Customer - Mark Pederson

WOW, I was waiting for this survey. I had an appointment at 2:00 on Wednesday to get my oil and filter changed on my 2017 Passat. I got to your shop about 15 minutes early. I sat outside because of this virus going around. I did not have a issue with that. You had benches set up outside. The first issue I had was after i had walked in to tell your guy I was there and I wanted my oil changed. I asked if they could check my front end because it made a clunky noise when I first starting driving and turned to the left. I said that the car had 35,000 miles and I know your warranty policies of 3 and 5 years. He guy came outside and said that my car was out of warranty (3 years, 36000 miles November of 2019. Now that made me mad. The technician has to pull off the plastic skid plate to change the oil and also has to drive the car into the shop, and put it on the hoist. They guy said he would have to charge me $65.00 to look at it. What a joke. Second issue was at 4:00 another guy came out and told me that he check on my car and find out what was going on he said he would be back in 15 minutes(car had been there 2 hours so far). At 4:30 the same guy came out and said I needed a cabin filter and wipers and asked if I wanted them changed. Gee, do you think what I said? NO!!! He said he would get the car washed and back in 15 minutes. Car pulled up in front at 5:00 30 minutes later. Now the positive thing was you didn't charge me labor. WOW 3 hour oil change, and I saved about $10.00 for labor. Can't wait to schedule another appointment. NOT!!! Wurst customer service that I have ever had. Mark Pederson