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Darien, Thank you so much for going above and beyond. I... - MJay
Darien, Thank you so much for going above and beyond. I am well pleased with my experience. your customer service is unmatched, thank you for an amazing and speedy checkout experience.
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
Certified Sales Consultant
George House was a pleasure to work with. He is very... - Robbiedawn75
George House was a pleasure to work with. He is very knowledgeable and answered all my questions. Thank you, George, for your excellent customer service!
Moe was absolutely amazing! He goes above and beyond to... - Fabiolakelly74
Moe was absolutely amazing! He goes above and beyond to ensure your experience is phenomenal. Genuinely cares about your needs, he is patient and never puts pressure on you. I highly recommend him, he makes the car buying experience as stress free as possible. Thank you Moe!
I bought a 2016 Porsche Macan S and it was the best deal... - Diego Cardona
I bought a 2016 Porsche Macan S and it was the best deal I have ever made. My wife and I are absolutely happy with our car. Paramount sold the car to us with a full two-year bumper-to-bumper warranty. On top of that, they delivered the car with all fixed mechanical details and new wheels.
They help me to get into the Vehicle that I would be... - Delia Davis
They help me to get into the Vehicle that I would be happy with and needed a successful sale great work good team very helpful
Kendra Newell is beyond fantastic!! She was very... - sledg77
Kendra Newell is beyond fantastic!! She was very attentive to our needs and went wat out of her way to answer all our questions. We didn't even have to ask for an extended test drive - she arranged it and offered it to us! This has never happened to us before with a dealership. You can really tell Kendra cares about the happiness and comfort of her customers. On a scale of 1-10, Kendra rates a 15!!
Had a great experience with Richard Albino test driving... - Goodae
Had a great experience with Richard Albino test driving the Atlas. Richard was very professional and was able to answer every question we had. If you are looking for a VW, I would recommend both Carolina VW and Richard.
I had a very positive experience at Flow Subaru. Dray was... - sdlaughlin
I had a very positive experience at Flow Subaru. Dray was very helpful and made my car buying experience as easy as possible. Love my Forester!
We are very pleased with our experience. The staff was... - maritza
We are very pleased with our experience. The staff was very professional and knowledgeable. It was a pleasure working with Vito, Sales Manager & Finance. Everyone took the time to clearly explain all of the related details.
Moe and Brian are complete xxxxx and cheats. They shook... - VR
Moe and Brian are complete xxxxx and cheats. They shook hands on a deal for VW Tiguan (2021). I told them that I was in a rush and hence would come back next day to complete the paperwork. When I came back the next day they increased the price by $2000. Do NOT do business with these cheats. They are giving VW a bad name. Go to any other VW dealership in the area but not them.
Awesome buying experience - Jsm1352599
A great experience from test drive, negotiation, and finally the paperwork. The team is friendly and professional. McKayla the sales lady was a joy to work with. Love our new Atlas
I purchased a certified pre-owned vehicle on 12/6/18. I... - laverne1915
I purchased a certified pre-owned vehicle on 12/6/18. I questioned if the car was certified.There were a list of events that happened in less than a year to the car. Ants coming out the gear shift,AFS light coming on, took it in 4 times because the car kept over heating and nothing was done other then them topping the fluid off, next month i had to have break shoes put on the back of the car. I told them about the the ants coming out od my gear shift and they thought that I was crazy and one General Manager told me that they came from my car sitting in the drive way, but I had jut bought this car. In 11/2019 all of the lights came on in the car and it said not to drive because of the oil pressure. I wasn't able to get intouch with anyone because it was the weekend but eventually got in touch with Donovon the Service Rider. I carried the car in on that Monday and he told me that this was common in my type of car and i just needed to put some oil in it. He put oil in and it was ok. In 01/2020 I had to take my car in because it was making funny noises at that time I told Donovon to check my oil to see why I losing oil and he said ok. They replaced the belt 440. When the I came back to get my car I asked Donovon what did they find out about my car losing oil he told me nothing and that the car was fine and they didn't find anything. In 03/2020 I was on they to see my brother that was in the hospital and all my lights came on in the car and i called the dealership and talked to the Assistant GM and he told me that there was nothing that coulfd be done because the services department was claosed. If you go back and look there no notation from Donovon about my car losing oil he never checked it. I left it again with Donovon and I was told that I would loaner but did not get it until I raised so much cane. I also reached out to the corporate office and spoke to a lady and expressed my conerns and ABSOLUTELY NOTHING WAS DONE. I witness my car in the same parking space for the 3 months in the back of the store. I would ride by the dealership and see that it was still parked nothing was done. I was told that I needed to put a thousand miles on the car just for them to put a motor in but I never got pass a thousand miles because of all the malfunctions with the car. When the car was there the Used Car Manager told me to sell the car to car fax and he offered me $6,000 for the car or trade out andget something else on the car lot. My nephew is a finance manager for a dealership and he said that he spoke with the warranty company and they said that I was due for a motor because that was the warranty that I paid for. I spoke to Matt the service manager and he told me that he felt confident in what his service writer was doing. I also spoke to Christine that worked for the warranty company and she told me that they had sold me lemon and it was up to Flow to fix my car. Flow purchaed the car in Atlanta and it came to Willmington and they brought it up to me from there. With my nephew looking at the car fax he noticed that when tried to inspect the car but it would not pass the emissions. If you look at the history of my car there was nothing done from the service department. I have reported them to News 2 so that they could possibly get to the botton of this. My car has been sitting on their lot for 7 months and will remain to there until this issue is resolved. If you're looking for a car online from them please think twice and take the necessary percautions.
I was greeted by Jody Luman within minutes after I had... - tdaler
I was greeted by Jody Luman within minutes after I had arrived. I told her that I wanted to take advantage of the zero down lease special on the Tiguan. Within minutes we located a Tiguan, took it for a test drive, and did the paperwork. She even cleaned out my rental car and had it returned to the car rental store. She also had my new car looking bright and shiny! Great experience thanks to Jody!!!
Cody helped us buy our car; probably the most pleasant... - Floridabuyer
Cody helped us buy our car; probably the most pleasant experience I’ve ever had buying a car. VW is super lucky to have him! He knew so much about VW cars, and knew a lot about off brand cars like the one we bought. He went over and beyond!
Lost Customer - Mark Pederson
WOW, I was waiting for this survey. I had an appointment at 2:00 on Wednesday to get my oil and filter changed on my 2017 Passat. I got to your shop about 15 minutes early. I sat outside because of this virus going around. I did not have a issue with that. You had benches set up outside. The first issue I had was after i had walked in to tell your guy I was there and I wanted my oil changed. I asked if they could check my front end because it made a clunky noise when I first starting driving and turned to the left. I said that the car had 35,000 miles and I know your warranty policies of 3 and 5 years. He guy came outside and said that my car was out of warranty (3 years, 36000 miles November of 2019. Now that made me mad. The technician has to pull off the plastic skid plate to change the oil and also has to drive the car into the shop, and put it on the hoist. They guy said he would have to charge me $65.00 to look at it. What a joke. Second issue was at 4:00 another guy came out and told me that he check on my car and find out what was going on he said he would be back in 15 minutes(car had been there 2 hours so far). At 4:30 the same guy came out and said I needed a cabin filter and wipers and asked if I wanted them changed. Gee, do you think what I said? NO!!! He said he would get the car washed and back in 15 minutes. Car pulled up in front at 5:00 30 minutes later. Now the positive thing was you didn't charge me labor. WOW 3 hour oil change, and I saved about $10.00 for labor. Can't wait to schedule another appointment. NOT!!! Wurst customer service that I have ever had. Mark Pederson
I have visited this dealership almost a half dozen times... - Mistreated
I have visited this dealership almost a half dozen times because of a service issue with my VW Touareg. The service department had my vehicle on three separate occasions and could not properly diagnose or repair my vehicle. I ended up paying for parts that were not causing the problem, only to take my car home and have it operate the same. They continued to tell me they were doing what VW suggested because they could not identify the problem. Not only was the dealership incompetent but they were extremely unprofessional.
Most recently I had to go back because someone from the dealership was driving my vehicle on a toll road and I received two sets of charges (approximately a half dozen) on my vehicle. I notified the service manager and he told me to bring the notices back to the dealership to be reimbursed. When I had to make another trip to take care of this issue, there were several employees in the service department manager's office talking. As I stood at the desk for almost 10 minutes none of them acknowledged my presence or asked if I needed assistance. Another technician walked in and behind the desk without doing the same.
The last time my vehicle was there I notified the technician (Thomas) that each time I picked up my vehicle there was significantly less gas than when I picked it up. He proceeded to explain that they needed to drive my vehicle to properly diagnose it. I told him that I should not have a half or quarter tank less while you diagnose my vehicle. When he called to notify me my vehicle was ready, he also told me there was an extra charge for them filling my gas tank. I told him that I did not notify or authorize him to fill my tank and was not going to pay for it. He then rudely told me if I was not going to pay for it, he would have his technician go to my vehicle and take the gas out of my vehicle. I told the Service Manager about our confrontation and told him that Thomas could no longer provide any type of service to my vehicle. I've spoken with the Dealership Manager (Jason) about my initial concerns and have made almost a dozen failed attempts to contact him since then. He appears to not be interested, have buffers to keep customers from reaching him or this is a culture that is encouraged at his dealership. Verlinda has been the only bright spot each time I have visited this establishment but I fear my concerns are either above her pay grade or out of her hands. I now have to travel more than an hour from my home to have my vehicle serviced. If you are considering using this dealership, I strongly suggest you reconsider!!!!!
Awesome - quahoward1608
Helped me get into a new car. Great at what he does. Took sometime, but he did a awesome job making sure I went home in something I loved.
POOR Service Department - Atlas
Late review from service appointment that occurred in July. I sent my wife in for the service appointment due to my not getting off from work. She requested the tires be rotated and the clerk attempted to charge 39.95 contrary to the internet advertised price of 24.95. I called and spoke to the service manager and she reduced the price to the advertised price. After my wife came home from the appt, I reviewed the paperwork and realized that there was a recall on the second row seat for the buckles not securing that was not complied with. The invoice stated "that the customer was aware that there was a recall and will reschedule at a later time." (At NO time was my wife notified that there was a recall.) I called the service manager, Beverly Garten, again and spoke to her about the recall and why it was not done which she stated was an oversight and it was a simple visual inspection. When I asked if I could bring it in again in the near future, she stated I would need to make an appointment. I told her that I would not be making another appointment at her dealership for service.
I have since had to drive to FLOW VW WILMINGTON and have had impeccable service.
Don't waste your time at National VW with their incompetent staff.
BTW, I was not asked for a review of their service afterward.
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