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First time at VE South Blvd. The customer service... - Sulli94
First time at VE South Blvd. The customer service provided by Al at South Blvd was excellent. He was very welcoming and the oil change and tire rotation took no time at all. Will definitely be back and would recommend both VW South Blvd and Al for VW service!
Top Reviewed Specialists At This Dealership
Sales & Leasing Representative
Best experience leasing a new car ever! Steve, Jim, and... - noelle
Best experience leasing a new car ever! Steve, Jim, and Abdul were friendly and so helpful. Appreciated all the time that was spent on us, and felt totally comfortable the entire process.
Certified Sales and Lease Consultant
Certified Sales and Lease Specialist
Certified Sales Consultant
This was a great experience. Butch and Ernie were very... - jasonmporter1
This was a great experience. Butch and Ernie were very helped. They made this process seamless. i highly recommend them for all your auto needs.
Great experience! They took so much care & effort into my... - Elizabethbass2012
Great experience! They took so much care & effort into my purchase. We will be back when it’s time to buy our next vehicle. Thanks again so much!
Great Service - yuliyasjerome
Marcos was very helpful and understandable. Thanks to him the process was a lot easier and less stressed. We would definitely recommend this dealership. Thank you, Marcos!
New Beetle purchase - Lsb1057
Purchased a new Beetle from Keffer VW on January 26, 2020. Overall, a very pleasant experience. The sales rep., Ben Madsen was very knowledgeable and agreeable. He and other staff worked to get the deal that I wanted. Overall, a very pleasant experience.
Purchase of used VW Passat and GAP insurance fiasco - MBorden
My wife bought a used Passat from Carolina Volkswagen in September 2018. Against my advice, she elected to use VW Credit for financing and she elected to purchase GAP insurance. As explained to us by the Carolina VW sales agent, the GAP insurance they were offering would cover any difference between the loan balance and the insurance (our private automobile insurance, including collision coverage) settlement payment in the event of a total loss accident.
Unfortunately, my wife was involved in an accident which resulted in a declared total loss of her Passat in early February 2020. Our auto-insurance provider determined the settlement amount within 5 days of the accident. We reviewed this proposed settlement amount and agreed that it was reasonable. Then we contacted Carolina VW to pursue our GAP claim. I knew we had GAP insurance because it was explicitly referenced on the sales contract and on the loan agreement. Carolina VW dodged our phone calls for more than a week and finally told my wife on the phone that their records showed that the GAP insurance that was supposed to have been arranged on our behalf had been canceled. We asked who had “canceled” it and when and they provided no answers.
I then reviewed my wife’s purchase file and found that there was no documentation of the GAP insurance, not even a name of the insurance provider, other than the references in the loan agreement and the purchase agreement. I took our file to the Carolina VW dealership site and spoke with the General Manager. I showed him the references to the GAP insurance in the signed documents and made copies of these for him. He agreed to “investigate”.
Mysteriously, about a week later, the GM contacted us by email with the name of the GAP insurance provider, the policy number, and contact information for pursuing our GAP claim.
The GAP insurance agent asked us for a series of documents, including the payment record on the VW Credit loan. We were told that it would take about 3 business days to process the claim once all documentation was received. We provided all requested documentation within one business day. After 3 business days we emailed and called to check on the claim. The incompetent agents had not even begun to process our claim and then asked for the documents we had already provided again. We did this and we did not have our claim processed (including sending payment to VW Credit) for 3 more weeks.
The payment from the GAP insurance provider did not cover the difference between the loan balance and our insurance settlement- it was more than $400 short. The explanations were fuzzy but basically amounted to them determining (unilaterally and without sound basis) that our insurance settlement was too low. We then asked Carolina VW to cover the shortfall. They have refused.
Our lesson from this miserable experience was threefold. First, we bought a used car from a dealership which failed to hold its value compared to competitors (“value” declined by more than $5000 over 16 months). Second, we purchased GAP insurance which is prone to the provider searching for ways to short the payment. As an aside, I checked with my credit union and they offer “full” GAP coverage for about half the price we were charged by Carolina VW. Third, Carolina VW is a fundamentally dishonest business.
Unprofessional - Luis
This dealership is over priced. When confronted about pricing they become very unprofessional and waist time. I would stay clear of this dealership. Even during hard global times "they don't negotiate."
Our new Volkswagon Atlas - Pokey
We went to the dealership on Saturday we were met by Brittany Marsh. She was friendly and helpful. We purchased a new Atlas. Love it.
Awesome buying experience - Jsm1352599
A great experience from test drive, negotiation, and finally the paperwork. The team is friendly and professional. McKayla the sales lady was a joy to work with. Love our new Atlas
Another positive Flow Experience! - janschmidt
I just purchased a Demo 2020 Subaru Outback. I was not planning to buy, rather just looking and had to look at Flow due to our past dealings with them (5 cars direct family plus several extended family). Dray and the team were very welcoming and helpful. Dray asked what features that I was interested in and gave me the keys to a car to test drive. While on my way back to the dealership I received a call letting me know that they found a demo with the features I wanted. Flow provided a very fair offer and a better offer for my trade than Toyota (it was a 2013 Highlander). Car purchase was easy and since the purchase, I have been contacted by Flow several times to make sure that I am happy. I will continue to work with Flow and recommend them to all of our friends.
Dale Upchurch is excellent, he is the only reason I would... - Emfall
Dale Upchurch is excellent, he is the only reason I would go back. Flow is mediocre at best. The customer service is horrible. I went to Honda and had a better experience. The only reason to go there is to have Dale as your salesman. He is the most honest one I have ever met.
Jenny, I really enjoyed working with you. This was... - Tierre
Jenny, I really enjoyed working with you. This was actually the best sales experience that I have ever had from our first conversation, the follow-up, great customer service at the dealership. And, that was the fastest that I ever been processed through the business management office too! Please thank everyone at the dealership for me. Thank you once again for helping me to find my dream car!
POOR Service Department - Atlas
Late review from service appointment that occurred in July. I sent my wife in for the service appointment due to my not getting off from work. She requested the tires be rotated and the clerk attempted to charge 39.95 contrary to the internet advertised price of 24.95. I called and spoke to the service manager and she reduced the price to the advertised price. After my wife came home from the appt, I reviewed the paperwork and realized that there was a recall on the second row seat for the buckles not securing that was not complied with. The invoice stated "that the customer was aware that there was a recall and will reschedule at a later time." (At NO time was my wife notified that there was a recall.) I called the service manager, Beverly Garten, again and spoke to her about the recall and why it was not done which she stated was an oversight and it was a simple visual inspection. When I asked if I could bring it in again in the near future, she stated I would need to make an appointment. I told her that I would not be making another appointment at her dealership for service.
I have since had to drive to FLOW VW WILMINGTON and have had impeccable service.
Don't waste your time at National VW with their incompetent staff.
BTW, I was not asked for a review of their service afterward.
Verlinda Marlow and Artur Baziyants delivered excellent... - Rudyqhines47
Verlinda Marlow and Artur Baziyants delivered excellent customer service. I was completely satisfied and I am tremendously happy with the vehicle I purchased. Because of the great customer service I received, from this point on Flow Volkswagen of Durham will be my go to car dealership.
Lost Customer - Mark Pederson
WOW, I was waiting for this survey. I had an appointment at 2:00 on Wednesday to get my oil and filter changed on my 2017 Passat. I got to your shop about 15 minutes early. I sat outside because of this virus going around. I did not have a issue with that. You had benches set up outside. The first issue I had was after i had walked in to tell your guy I was there and I wanted my oil changed. I asked if they could check my front end because it made a clunky noise when I first starting driving and turned to the left. I said that the car had 35,000 miles and I know your warranty policies of 3 and 5 years. He guy came outside and said that my car was out of warranty (3 years, 36000 miles November of 2019. Now that made me mad. The technician has to pull off the plastic skid plate to change the oil and also has to drive the car into the shop, and put it on the hoist. They guy said he would have to charge me $65.00 to look at it. What a joke. Second issue was at 4:00 another guy came out and told me that he check on my car and find out what was going on he said he would be back in 15 minutes(car had been there 2 hours so far). At 4:30 the same guy came out and said I needed a cabin filter and wipers and asked if I wanted them changed. Gee, do you think what I said? NO!!! He said he would get the car washed and back in 15 minutes. Car pulled up in front at 5:00 30 minutes later. Now the positive thing was you didn't charge me labor. WOW 3 hour oil change, and I saved about $10.00 for labor. Can't wait to schedule another appointment. NOT!!! Wurst customer service that I have ever had. Mark Pederson
Awesome - quahoward1608
Helped me get into a new car. Great at what he does. Took sometime, but he did a awesome job making sure I went home in something I loved.
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