1,230 Ohio Used Car Dealers

Our 2016 Nissan Rogue's transmission failed, and while - Ross

Our 2016 Nissan Rogue's transmission failed, and while the diagnosis at Jeff Wyler Nissan in Eastgate was handled well, the issues began when we decided not to repair the transmission and instead have the car towed to be sold as is. I called the dealership ahead of time to ensure the car would be in a tow-ready area but received no response. When we arrived, a staff member showed us to the car, only to disappear for 20 minutes while trying to locate keys to move another vehicle that was blocking ours from being towed. We only managed to get the car moved after flagging down another employee. This experience wasted both our tow driver's and our time. Dealing with a failed transmission is frustrating enough; the least they could do is make the towing process easier, which it certainly wasn't.

too many email correspondences! - mark.carosello

too many email correspondences! stop with spam. even after unsubscribing they still send out emails about ratings, deals etc.

Very good dealer. - Yuta Ashida

Very good dealer. Very nice and caring. He loves his job and a nice person.

Purchased a used Ram Promaster sight unseen as I live in - Dave Z

Purchased a used Ram Promaster sight unseen as I live in NY about 6 hrs away, the reviews from Montrose seems very positive and I trusted I get not only getting a good van but a good value for my money. Hannah was the salesperson and she was great, we basically completed the whole purchase process remotely through DocuSign, the pickup process was just as easy, on the 6 hour trip back home I had a little issue with the van involving a check engine light, when I got home I spoke with Todd the general manager and we resolved it without me going back to Ohio, the van was sold "as is" and technically the dealer was not responsible for doing anything, but this goes to show the dedication to their customers. More dealers should be this much into customer satisfaction

Take your business anywhere but here. - Tmlbrjk1

Take your business anywhere but here. Found out the day we bought a new Toyota Crown, that exact car was selling for $3300 less at a dealership 2 hours south. Called Joe, our salesman, and asked for an explanation. I asked that the sales manager, Scott Duncan, give me a call. No phone call. Called his boss, Bob Piehl. Was told he would investigate. No return phone call. Spoke with Ross Lundqueist, GM at Yark. Was told he would discuss with Bob, no return phone call. Called Bob and was told that they gave me way too much for my pitiful trade in and they would never be able to sell it. My 2017 Prius, which I had purchased new at Yark, sold within 2 weeks. Finally called Toyota Brand Engagement Center. Total waste of my time. They apologized for Yark and was told the GM would call within 48 hours. No phone call. Called engagement center back and explained I never received a call. They responded that they could not make Yark Toyota of Maumee call back! This dealership does not have the courtesy to return my calls and discuss this issue, Hope after reading this you will ask yourself, are you really getting a good deal from this hometown dealership?

After seeing an advertisement for a lease for the 2025 - Tate

After seeing an advertisement for a lease for the 2025 ADX, I scheduled an appointment with an associate and took it for a test drive. Unfortunately the ADX was too small and the other cars on the lot didn’t fit my needs. Before leaving, the sales rep advised she could put me on a particular MDX that was in the showroom at the current advertised MDX lease rate. With hesitation I told her I knew how leases worked and I’d be surprised if that particular model qualified for the advertised lease rate. She then reassured me it would. As a result I told her I’d be back the next day to go ahead and finish the deal. The next morning the sales rep sent me the credit application. After completing the application, the sales rep contacted me to apologize and advise that she’d given me incorrect information. In actuality, the MDX in the showroom didn’t qualify for the advertised lease special. She then advised they didn’t have any on the lot but that she could order a base model for me. At that point I was super upset. After a pointless credit inquiry, I let the sales rep know I wish to file a complaint. In my opinion the dealer needs to train their employees better before letting them deal with the public. I value my credit and would’ve avoided an unnecessary inquiry if the rep would’ve provided knowledgeable accurate information up front.

They are always friendly and welcoming. - dance1085

They are always friendly and welcoming. I’m not a big fan of the waiting room though. They should update the waiting room

I had am above, and beyond experience with the service - rebeccalosito1

I had am above, and beyond experience with the service department this past Monday. I had don’t issues pop up over the weekend with my vehicle, in addition to regular maintenance l, amd Collin got me in, and out the same day! He was very accommodating to my schedule, very patient, engaged very friendly shy. I am definitely going to keep getting my vehicle maintenance d there. I would highly recommend their service department, now, as well!

Chris was amazing to work with, they didn’t have the - aaron28gates

Chris was amazing to work with, they didn’t have the initial trim I wanted on the lot in the color that I wanted, but I ended up driving home in a new 2025 Chevy Trax 2RS. Chris worked to make this deal something that I could afford and I couldn’t have asked for a better salesman.

This place has the worst service department I’ve ever - MM81

This place has the worst service department I’ve ever experienced. It seems that they truly are #1 but not in a good way. It appears the service department is poorly managed. It shouldn’t take 90 minutes for an oil change that was scheduled. It appears they are understaffed but scheduling as if they are fully staffed? The department itself seemed to be mismanaged. I wasn’t the only one waiting extremely long for a service. Poor scheduling, poor service, poor management.

We used Terry Hendricks Ford because they were close to - Scott.r.bonser

We used Terry Hendricks Ford because they were close to our home and we like a great relationship close bye to for any issues. We were dissatisfied with the no family experience. The other vehicles we purchased seemed to have a dealership that wanted our future participation. Terry Hendricks only wanted a sale. In fact they knew very little about the vehicle we bought and provided inaccurate information. Shame on US for using Terry Hendricks. Look at their comment history! It only shows a few last sales. I will never use Terry Hendricks Ford in the future or recommend them.

My lease was up . - homesthatclick

My lease was up . I was told to bring the car to the dealership before my expiration date which I did. They specifically stated I didn't need 3rd party inspection because they had just inspected the car when I was going to re-lease an Infinity. Everything was great until I decided to lease a different brand. I received an invoice for damage that was not on my car when I turned it in. Dealership didn't help. Infinity financial didn't have proof / pictures/ report of damage. No one could prove the damage but if I didn't pay- I would be turned into collections. Found lack of assistance, concern, lack of return calls , lack of professionalism from the dealership. Service department was always helpful. Sales staff and management are the worse. Worse experience of any end of lease and will not be leasing an Infinity in the future from this dealership.

I would advise you to not take your car there for - marvs3404

I would advise you to not take your car there for repairs! I took my Dodge Caravan there for simple repairs. Shocks and Struts And they butchered the job. First they left 13mm Blue point wrench laying on my battery to short positive to negative. They put it back together with the strut bushings hanging out. Now it makes noises like front suspension going to fall out. so they either don't trust their mechanical ability to test drive it when they finish a job. Or they test drove it and said oh well who cares ship it. Took it back and they said you said shocks and struts are bad so we just replaced those not the broken strut bushings. I left it with them for 6 weeks and it's still not fixed. They never touched it. When I would call about vehicle they would say parts will be in a week that week would come and go another week for parts. They said vehicle was so old it was hard to get the parts. It is a 2013 but part interchange up to 2019. Their location in Chillicothe said they could have the parts for me in two days. I wouldn't trust them to fix a bicycle now. I was ASC certified mechanic for 15 years. I've only seen repairs like that when someone had a crackhead fix their car. BEWARE!!!

Jordan was very helpful and consistent with - HondaGirl

Jordan was very helpful and consistent with communication. Anthony was assuring and made the process nice and smooth. It was an enjoyable car buying experience that didn't take all day like other dealerships. Thank you!

Today my elderly mother took her 2020 Ford Escape in for - chris64brmc

Today my elderly mother took her 2020 Ford Escape in for factory service. She was treated poorly by one of two service personnel and he was very inattentive to her needs or concerns with the vehicle. After a short time period, she was advised her vehicle service was completed but found no reason for the service display wrench icon, speculating that her oil simply needed changed. This vehicle was purchased new from Waikem Ford & has less than 17,000 miles. She was charged $90 for an oil change & tire rotation. The service rep also failed to deduct a $10 service coupon she presented prior to the vehicle being serviced, promising to make it up to her "next time." After speaking with her today, I can assure the Diehl management team both in Massillon & Butler PA she nor any other member of our family will patronize any of your dealerships again for service or sales. We have long supported the Waikem family of dealerships having lived in the Massillon area for over 55 years. My wife & I personally have purchased over 12 new & used cars from Waikem over the decades but no longer. Perhaps Corinna Diehl needs more stringent oversight of the Massillon operations to ensure the total lack of concern to customers is remedied but any corrective action will be too late for us.

Marcia at Carface Auto Sales was super easy to work with. - clapton661

Marcia at Carface Auto Sales was super easy to work with. She wasn’t pushy at all and actually listened to what I wanted. The whole process felt relaxed and straightforward, which isn’t always the case when buying a car. I really appreciated her honesty and how she took the time to help me out.

this dealership is awesome. - gail2435

this dealership is awesome. I just traded in my Civic for a new HRV and they were great. And I love my new car

First service of new bronco; scheduled on line and was - Valley2525

First service of new bronco; scheduled on line and was quickly serviced...need better coffee!

I was having an issue with my 2021 Buick Encore GX. - mcoles578

I was having an issue with my 2021 Buick Encore GX. I would receive a Shift to Park error even though my vehicle was in Park. I scheduled an appointment to get my vehicle checked. On 11/24/24, I went to my appointment, I told Ms. Joette the issue I was having. She said it is a known issue in the Buicks. She will have it checked and get back with me. About an hour later she comes out to the waiting area and tells me that the part is not covered under my warranty. I asked why? She said, "it may be the location of the issue, something could've gotten spilled or anything." She said, "it would cost $310 to get it fixed." I was confused and not happy. I went to my Salesperson Big Johnny, who sold me the vehicle, and explained the situation. He immediately said, "that does not sound correct". He got on the phone and contacted the warranty company. He spoke with Yvonne. He asked if the part (the brake assembly) was covered under my warranty. She said, "yes, it is". Big Johnny, got off the phone and went back to the service department and let Ms. Joette know that he spoke with the warranty company. And the part is covered". Ms. Joette, told me she would order the part and let me know when it is in, so I can get the issue fixed. My rating of 4 stars, is due to Big Johnny going above and beyond to get to the root of the issue. If it was not for him, I would've been paying for a part that was already covered under my warranty.

Rex did an excellent job of taking care of us during the - Kdlcdad

Rex did an excellent job of taking care of us during the purchase. We never felt pressured or pushed during the entire process and left feeling that we received a fair deal on our new car. Josh and Sean also were very helpful and professional while helping us during the sale. I would recommend this dealership and I plan to come back to them in the future.

This was not an exciting or fun car buying experience by - Toyoda

This was not an exciting or fun car buying experience by any means because of the stress and headaches I encountered for over 30 days ( how long I waited for the vehicle after purchase) due to MOST everyone's untruthful stories excuses. Only 1 person who did the paperwork on the purchase was helpful and understanding about the whole situation.

Mazda of Wooster deserves the highest five star rating - canderson

Mazda of Wooster deserves the highest five star rating for its outstanding service. Mel Jacobs, Logan, and the others in the Service Department set the standards for excellence! Twice during the past two years they have provided top level service when I have experienced breakdowns while visiting family in Wooster. Though my car had not been purchased there, they quickly assessed the needs, developed a plan for repairs, ordered parts, and then completed the repairs in a timely manner. Though the repairs were extensive, they did not exceed the estimate. Every attention was given to careful test driving before the car was returned to me, ready for a 700 mile trip home. Mel and the entire team were helpful, caring, and dedicated to doing an outstanding job. They were excellent at communicating about the repair process, and they even got the car roadworthy so that I could make the return trip ahead of a predicted tornado! I give them the highest possible recommendation! If I did not live in a different part of the country, I would choose them to service my car regularly.

Very good service and Gable is very helpful. - JeffDonisi

Very good service and Gable is very helpful. I would highly recommend this dealership to everyone

Very pushy. - Debbiedewey2009

Very pushy. They dont give you time to think. Once purchased,..no returned calls. SayHELLNO

BUYERS BEWARE! - Laddell08

BUYERS BEWARE!!! I Purchased a vehicle from Tom the sales manager. Im in Virginia. When the truck arrived I noticed the engine light came on so I took it to my dealer they told me it needed almost 11k in repairs. I took out the best warranty the offered. the warranty company would not cover the repairs because they said it was pre existing. I called Tom and he kept putting it off by telling me he would look into it. So I picked my truck up from the dealership then the brakes were grinding like crazy so I took it to another garage that cost me $2100 to fix. I called Tom back to tell him just to find out he was no longer there. I then spoke to Bill who refuses to call me back. I even told them I was going to ship the truck back to them. They said that would be considered a voluntary repo which would hurt my credit. Bill said if I wanted to take a loss on the truck I could trade it in. This was my first time buying a truck online and it will be my last.

Daniel was our salesperson. - Grammyhmh

Daniel was our salesperson. He was able to answered our questions. We felt no pressure at all. Even after we signed all of the papers & the sale was complete, he didn't't rush us out the door.

I will never use this dealership again. - Habergrl

I will never use this dealership again. My 2015 jeep had death wobble on my ride home. Finally got them to agree to help with new rubber, but was bounced thru many mgrs and days plus card they used was declined a few times so used another. A 2nd key was promised, but fail to deliver. Month and a half later..and I am still waiting to get my title and plate legal. So disappointing.

Always polite and professional. - s320murty

Always polite and professional. Facility is clean and inviting. I have never had a problem with this dealership.

I’ve had the best experience here unlike other car - mnmmustafa96

I’ve had the best experience here unlike other car dealerships, their cars are in really good condition All the people working there and the owner were respectful and helped me with the whole process They have a huge service station at the back Basically its a one stop for everything car related It just makes everything easy. I drove away with my new car in 30 minutes.

Low stress and pressure, but super attentive. - Prokure

Low stress and pressure, but super attentive. Pricing is very competitive, and they are very friendly and listen to what you are looking for