Beautiful and untiring to please. - billcephas
Mary did a tremendous job for us. Car is beautiful! Appreciated the effort to find our car which had not been delivered yet to dealership! We would recommend shipper would provide updates to dealer when car is being delivered.
New used 2016 Mazda - STULLICHM_L
Everybody helpful only took 1 hour from start to finish. They even delivered My car to Soddy Daisy.
Only minus was there was only 1 key provided and it cost over $200 to get a spare made.
(probably should have been mentioned) Price was solid -no remorse
Top Reviewed Specialists At This Dealership
Great Experience - Srabun
Stephen is a great value to your company. He is very knowledgeable and made our buying experience much easier. Great dealership all the way around!
Wonderful service and very knowledgable!! - Sdelaney
Very helpful in finding the right vehicle for me and my family! Very patient and easy to work with.
I would recommend to anyone searching for a new or used car!
Sales and Leasing Consultant
Great! - Krmt19
We were just coming in to look but they gave us a deal we couldn't refuse! We were in a time crunch too but they were efficient.
Great Service! - holleyk18
Darrell helped me pick out my 2018 Honda Accord. Couldn't have asked for a better salesman. I highly recommend going to him if you need a new car.
Friendly and fast sales experience - PilotOwner
I was able to make a purchase without a lengthy process of back and forth negotiating. My salesman, Tyler, was friendly and knowledgeable.
It is important to me to spend minimal time at the dealership. I am very pleased with this purchase and the buying experience.
Great experience. - Smoky
Mr Clark was wonderful to work with. Would definitely buy my next car there. And I am very happy with my purchase. Thank you for s great experience.
Former Long Time Customer - chrisgagner
My wife & I have purchased several Hondas from Crest Honda in the past, and always had a great experience. However, our most recent visit has been horrible enough to never go back.
We went to Crest in search of a CR-V. They didn't have the color in stock that we wanted, but said that they're sister dealership in Chattanooga had one. They could have it by the next day. They required a $500 deposit, that the salesperson ensured me would be refundable if we decided to not do the deal (and believe me... I asked him several times to be sure).
The next day came and went, and we heard nothing from them. When we contacted them to inquire on whether they had received our CR-V, they informed us that they were still "searching" for the vehicle they had previously told us they could have shipped immediately.
We decided to go to another dealership & buy the vehicle there, but Crest Honda has so far refused to return our $500 refundable deposit that we made on a specific car that they could not get. We have been waiting for the return of the deposit for over a month. We finally filed a dispute with the credit card company.
Our most recent experience may have been unique. And again.. we've had good experiences with them in the past. Crest quickly went from being our first choice to our last. I don't think I could ever see myself trusting them or giving them any business in the future.
Very accommodating - Gerald Martin
The Ford guys were very friendly and helpful. Got credit approved and loan done in no time. Mark Donohue got me an awesome deal. Very happy with purchase.
Rusty Wallace came through for us - Tonya K
RW and Jay Sanders helped me with my unique situation. They delivered as promised and went out of their way to help me. This is my 3rd car from RW and my 4th Honda overall. This is my daughter's first car and they were so patient and kind to us. Making sure my daughter understood the process from start to finish. If RW continues to treat us like yesterday we will be lifelong customers.
Service - Mary Jordan
The service performed was as stated and performed on time. They were friendly and courteous. The staff at the dealership was helpful with all my concerns.
Poor service experience - DW
Went to get my oil changed and the man that was helping me was forcing services on me without even asking me. I felt like I was at Jiffy Lube being conned, which I would never go to. Then, once again, I'm told that I can no longer get my oil changes for $24.50 because you have AGAIN done away with that program. He said that now they are using full synthetic oil and you no longer offer that program. I have been getting full synthetic oil since I purchased my car from you in 2016 and he disagreed stating it was a synthetic blend for that price but that they would not do that anymore. I drive from Mount Juliet to be given honest service and a good deal on my oil changes as I was promised when I purchased my vehicle from you. So disappointed this morning that I decided to go elsewhere. I wrote to the company a week ago and never heard back from them.
Sean Pazin - Timtim20152015
This man Sean Pazin, one of the best people to go and talk with at Honda! He is always for the customer and never stops till a customer is satisfy and will always be there for you even when the deal is done ! So please ask for the Amazing Pazin and you won't be sorry !
Very helpful and friendly staff - cwyatt7179
Quanda from Honda was very helpful in finding exactly what I was looking for to meet my needs in the automotive department! Very approachable and willing to go the extra mile to ensure customer satisfaction. Would recommend this dealership
Great experience. Wonderful staff. - Clampa
The team at Cookeville Honda worked with me to get exactly the vehicle I want. Both closing the deal and working with the finance department was a pleasure. My salesman, Preston, was great. Highly recommended.
Dealer didn't do what they said - Hatecarshopping
I will make this shorter than it should be. A mutual friend had worked with the local sales manager to find desired vehicles and sort of verbally arrange a deal. I was purchasing for my son and had a two hour drive and time constraints. The sales manager didn't bother to be present on the day he knew we were coming. He also left no information with anyone else. The sales person we had didn't even know if they had any similar vehicles on the lot. We did make the purchase but we were very disappointed in the way it was handled. Basically we were promised something that didn't happen. This information has been provided to this sales manager three times and he doesn't care enough to respond. This was a typical car deal that I hate. We were promised all this great stuff that didn't happen and the deal we received wasn't that great. Many, many dealerships closer - I will NEVER go back there and wouldn't recommend it to anyone for any reason. There was also some information from the finance guy that we weren't made aware of either. And, I'm not too thrilled with how that was done either.
Light replacement $700+. Really??? - Kate
I went in today for replacement of the LED light strip that runs under the left headlight of my 2014 Honda Accord. Seemed like a simple service order to me, so imagine my surprise when the service rep came back to me 10 minutes later to tell me that the cost would be $700+. I was so shocked that I can't remember the exact figure, but it was just this side of $800!!! I responded with "You've got to be kidding" and drove out with him telling me he was sorry it couldn't be better news! Really???
This is my third Honda lease. The first lease was from... - jcavitch
This is my third Honda lease. The first lease was from Honda Wolfchase. Though, a good vehicle, I have found that nothing compares to the knowledge, and customer service provided at AutoNation Honda Mendenhall. My second Honda lease started at Wolfchase Honda, but I was disgusted by the arrogance and lack of customer care that I was provided at Wolfchase. I knew without a doubt that if I took the deal being offered, I was to be extremely ripped off. The salesperson was disrespectful and I said that I would like to first look at Dobbs. I never returned and now this is my second lease with Dobbs Honda, now AutoNation Honda Mendenhall. Upon walking in, I was immediately greeted by the front receptionist, a very warm woman who tried to determine who to call for so as to best take care of my needs. Shannon Bartlett happened to walk to the front and though in the middle of something, he immediately tended to my needs, determining what it was I was looking for. He then introduced me to Jeremy Hibbler and Billy who, in addition to Shannon, and in different ways made this experience wonderful.
Jeremy Hibbler, apparently relatively new, was both warm upon introduction as well as extremely knowledgeable. He patiently took me around the car lot and made a huge effort to find the the car that was the best fit for me. What I especially appreciated was his sincerity and concern to do the job right. He answered my questions as they came up, and if unaware of the answer, he knew where to obtain the answer. He has since called to check up on me, and if I need anything whatsoever.
Right to the end of the sale, I was taken aback by each of these individuals' efforts to make my experience smooth and even exciting. I recommend AutoNation Honda over Wolfchase any day, and even further I recommend visiting with either Shannon Bartlett, Jeremy Hibbler or Billy as the customer service I received was outstanding, the car I purchased incredibly safe and reliable.
I have purchased a brand new S2000 MY04 this february. I... - dhoulzet
I have purchased a brand new S2000 MY04 this february. I have taken the car for two alignments. First was because they need to replace an A-arm that was bad. When I got my car back the steering wheel on it aimed 3-4 inches to the left in order to go straight. This was a lack of detail and service, they fixed it right away when I turned around but affected my days schedule. The Second time was yesterday, I took my car for an alignment and they kept the car all day from 9am, when they started working on the car and it was ready by 4pm. The steering wheel was again off line. Does anyone car to drive the car or check to see if the steering wheel is straigt. What kind of training or incompetence are servicing our cars? What is next? No brakes... I am leaving on a trip with my car and I am looking at an offline steering wheel. Is this the service I should expect for an S2000? What is going on Honda???
Honda of Cleveland
New Car Sales
Honda of Murfreesboro
Internet/Sales Manager/Pr Manager