It was almost perfect... - Quality Analyst 5.4
Go see Chris Vasilik! These are good people, and good people can be hard to find. Chris V. took the time to listen to what I wanted and found the perfect USED car I wanted(And stayed within my budget), although he’s the NEW car expert. He stayed in touch without being bothersome, was fully transparent about the used cars I was looking at, set clear expectations about my purchase, and really took care of me through the process. Service was too prideful in an oversight after their work-up. They missed the opportunity to say. “We’re confidemt we got this right, but we’ll check it out anyway.” Service manager, Dathan, handled it well and accommodated my request. Because they don’t put anything on their lot that isn’t safe quality, I would have felt comfortable buying anything.
Top Reviewed Specialists At This Dealership
New Car Sales
Sales and Leasing
Best Car Buying Experience - jona
We have been a Ford family for many years. This was our first Honda purchase and our first time at this dealership. Blake and everyone we dealt with made us feel at home. It was a very laid back experience and we felt like we had known them all for a very long time. We absolutely LOVE our new Honda Civic and have already referred another friend of ours to Blake and Honda of Cleveland. Keep it simple guys as this is how business is supposed to be!
Recomiendo a este concesionario al 100% - AMILCARCOLUSA24
La experiencia en esté concesionario fue muy grata en todos los aspectos tanto el vendedor como los financistas de verdad muy agradecido con todos feliz tarde
CR-V EX PURCHASING EXPERIENCE - CRVEX
This is our third purchase of a new vehicle through Kevin Coffman at Airport Honda since 2004. We have always found him to be professional, courteous, considerate, understanding of our needs, and thoroughly knowledgeable in all aspects of the vehicles as well as financing issues. In addition, we appreciate his patience shown to two seniors, who are not particularly savvy with electronic advances in today's vehicles. Over the years Kevin has earned our trust implicitly; because he has always treated us as family. We would absolutely not hesitate to recommend Kevin Coffman of Airport Honda to anyone contemplating the purchase of a new vehicle. In our experience, and by any standard, we rate Kevin as FIVE-STAR, 10-On-A-SCALE OF 10, and FIRST-RATE.
Sales and Leasing Consultant
Great - bullet18
Great experience. Nathan was great at explaining everything. All the staff were friendly and down to earth. No push to buy tactics like some dealerships. Would recommend to family and friends.
Sales and Service are both outstanding! - libertymy
We have found Economy Honda the best place to buy and service our cars. Always efficient and reasonable. Our most recent cars are a 2013 Accord and a 2017 CRV touring model....love both!
Great service and makes you feel like family - Wayne
This is a great dealership that I have bought cars thru and complete my services with them. Mike Cooper is a service rep there and he always take care of any issues and checks the warranty to see if it any issues are covered. Highly recommend this dealership and service department
Purchase vehicle - horner, sammy
Best service ever!! Experience with this dealership was awesome. Lee Lee was amazing!!The guy who did paper work in financing was very very nice!!
Great dealership - Sevierville
Just purchased a new Ridgeline. Kim Coker was very helpful and made this the easiest experience I’ve had with the process. Love my new truck
Fast and friendly service - Tater
Amazingly fast and efficient service. Will definitely be back to have my other cars serviced as well. Very friendly employees took care of my issues in a timely matter. Love this dealership
Service Department - Terrible Experience - TM7
My daughter took her Accord in for service, the service advisor treated her like she was a 5 yr old child. Not sure if he was hitting on her or if that's how he talks to everyone, but it was not acceptable. I seriously doubt if Brad would've quizzed my about what type of oil my car needs! Needless to say, we will never visit this dealership again unless the GM would like to meet with me in person and apologize to my daughter.
Thanks for the help! - Whale
We really appreciate all of the help from Rodney and Archie with our Honda Accord. They provided a great customer service experience. We will return to this dealership in the future.
Very unhappy - Dani
Service dept called said our starter was covered by the warranty and we would only have to pay the taxes so I told them to go ahead and replace it, go to pick up car and they tell me I have to pay the taxes shop fee and one hour of labor and its $338!!! I could have got it replaced cheaper with no warranty at any local shop!!! Not happy at all had no solution for me when I told him HE HAD told me I was only going to have to pay the tax!! Will never go back!!!!
Easiest car buying experience ever !! - Tarra
Jeff Wardlow is the reason I chose a Honda. I looked at several dealerships and he was the nicest most relatable sales person I have ever delt with. I would definitely recommend Victory Honda and Jeff Wardlow to anyone looking for another vehicle !! Thank you!
They seemed okay, but the sale, not customer, comes first. - gg1784
I worked with them trying to buy a new vehicle. They offered a quote and later said the vehicle was sold. They offered another vehicle immediately thereafter, but were unclear on the price. I asked them to confirm the price. They said they would confirm. I actually started down to the dealership and they never confirmed, despite me calling back. Come to find out that had sold that vehicle and just decided never to get back with me.
The next day, they called back to ask it there was anything they could do for me, as if nothing had happened.
Then, to make up for it, they quoted me a good price only to finalize a price that was $4,000 higher when we got down to brass tacks. Sorry, we sent you a quote on last year's model.
While I believe it was an honest mistake, it did not endear me to this dealer.
I don't think the dealer's prices were out of line, though.
Buying a used car - Lins123
I am always uneasy when it comes to buying a car, especially if I am trading another one in. Victory Honda has been fair and great to deal with. This is by far one if the best car buying experiences my husband and I have encountered. I really feel like they tried to give me the best deal they could. If your looking for a car go to Victory Honda and ask for Daniel Threet!
Dealer didn't do what they said - Hatecarshopping
I will make this shorter than it should be. A mutual friend had worked with the local sales manager to find desired vehicles and sort of verbally arrange a deal. I was purchasing for my son and had a two hour drive and time constraints. The sales manager didn't bother to be present on the day he knew we were coming. He also left no information with anyone else. The sales person we had didn't even know if they had any similar vehicles on the lot. We did make the purchase but we were very disappointed in the way it was handled. Basically we were promised something that didn't happen. This information has been provided to this sales manager three times and he doesn't care enough to respond. This was a typical car deal that I hate. We were promised all this great stuff that didn't happen and the deal we received wasn't that great. Many, many dealerships closer - I will NEVER go back there and wouldn't recommend it to anyone for any reason. There was also some information from the finance guy that we weren't made aware of either. And, I'm not too thrilled with how that was done either.
Light replacement $700+. Really??? - Kate
I went in today for replacement of the LED light strip that runs under the left headlight of my 2014 Honda Accord. Seemed like a simple service order to me, so imagine my surprise when the service rep came back to me 10 minutes later to tell me that the cost would be $700+. I was so shocked that I can't remember the exact figure, but it was just this side of $800!!! I responded with "You've got to be kidding" and drove out with him telling me he was sorry it couldn't be better news! Really???
This is my third Honda lease. The first lease was from... - jcavitch
This is my third Honda lease. The first lease was from Honda Wolfchase. Though, a good vehicle, I have found that nothing compares to the knowledge, and customer service provided at AutoNation Honda Mendenhall. My second Honda lease started at Wolfchase Honda, but I was disgusted by the arrogance and lack of customer care that I was provided at Wolfchase. I knew without a doubt that if I took the deal being offered, I was to be extremely ripped off. The salesperson was disrespectful and I said that I would like to first look at Dobbs. I never returned and now this is my second lease with Dobbs Honda, now AutoNation Honda Mendenhall. Upon walking in, I was immediately greeted by the front receptionist, a very warm woman who tried to determine who to call for so as to best take care of my needs. Shannon Bartlett happened to walk to the front and though in the middle of something, he immediately tended to my needs, determining what it was I was looking for. He then introduced me to Jeremy Hibbler and Billy who, in addition to Shannon, and in different ways made this experience wonderful.
Jeremy Hibbler, apparently relatively new, was both warm upon introduction as well as extremely knowledgeable. He patiently took me around the car lot and made a huge effort to find the the car that was the best fit for me. What I especially appreciated was his sincerity and concern to do the job right. He answered my questions as they came up, and if unaware of the answer, he knew where to obtain the answer. He has since called to check up on me, and if I need anything whatsoever.
Right to the end of the sale, I was taken aback by each of these individuals' efforts to make my experience smooth and even exciting. I recommend AutoNation Honda over Wolfchase any day, and even further I recommend visiting with either Shannon Bartlett, Jeremy Hibbler or Billy as the customer service I received was outstanding, the car I purchased incredibly safe and reliable.
I have purchased a brand new S2000 MY04 this february. I... - dhoulzet
I have purchased a brand new S2000 MY04 this february. I have taken the car for two alignments. First was because they need to replace an A-arm that was bad. When I got my car back the steering wheel on it aimed 3-4 inches to the left in order to go straight. This was a lack of detail and service, they fixed it right away when I turned around but affected my days schedule. The Second time was yesterday, I took my car for an alignment and they kept the car all day from 9am, when they started working on the car and it was ready by 4pm. The steering wheel was again off line. Does anyone car to drive the car or check to see if the steering wheel is straigt. What kind of training or incompetence are servicing our cars? What is next? No brakes... I am leaving on a trip with my car and I am looking at an offline steering wheel. Is this the service I should expect for an S2000? What is going on Honda???
General Sales Manager
Honda of Murfreesboro