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This dealership has been my go to since I bought my first... - KANECANELSON
This dealership has been my go to since I bought my first honda back in 2018. I purchased a second one months ago in 2020.
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Amazing car buying experience. They sold me what I... - watkinsglennjoshua
Amazing car buying experience. They sold me what I wanted and didn’t try to push anything else on me. I high recommend airport Honda!!!!
Sales and Leasing Consultant
We were very pleased and satisfied with our overall... - johanna.r.dorton
We were very pleased and satisfied with our overall experience. Michael took the time to explain and answered all of our questions. He was easy to work with. We drove away with the car we wanted and we love it. We would definitely recommend Michael and Honda of Cleveland to our family and friends
Business Development Account Manager
I was very pleased with the experience of buying a car... - Karen.Conrad.tn
I was very pleased with the experience of buying a car here. There was no pressure and no haggling. They gave me their best price on the car I wanted. I highly recommend this dealership.
New Car Sales
This was my first experience with Johnson City Hinda and... - kfox1
This was my first experience with Johnson City Hinda and it was was very good. The sales rep. was helpful and very knowledgeable. with the vehicle systems.
Very nice clean dealership with excellent customer... - Ljane116
Very nice clean dealership with excellent customer service! Grace took good care of my car and got the work requested done on time. She is super friendly and nice to work with!
Excellent service department as always! Very professional... - Joy Snyder
Excellent service department as always! Very professional & timely. I just gave 4 stars instead of 4 bc there were at least 10 people in the waiting area & a lot without masks. Why does this dealership not have mask requirements?
I did see the picnic table which was occupied.
Also, did not care to be approached by 2 different people asking me to upgrade my car after I told the 1st one not interested.
My service experience at Economy Honda was exceptional.... - Kim
My service experience at Economy Honda was exceptional. Everyone was very helpful and friendly. The waiting area is very comfortable and clean. All of my questions and needs were met.
We bought a car from Music City Honda yesterday and we... - paigeresor
We bought a car from Music City Honda yesterday and we can't recommend this place enough. Sandra Hastings and Donnie Hunan provided the best service. the whole process was smooth and they went above and beyond to help us in any way they could! 10/10!
Great place to buy a vehicle. All employees are very... - Brucej
Great place to buy a vehicle. All employees are very friendly and want to treat you as family. We had the pleasure of meeting with Kenny ( Big E) Ellington. He was awesome We drove home in a new Ford truck with no intentions of doing so. But we are glad we did it is great!! tThanks Kenny for great service and professionalism.
Great Customer Service, Had my Wife’s 2018 Honda in for... - Allen Lester
Great Customer Service, Had my Wife’s 2018 Honda in for Service & added body trim . They went above & Beyond to make sure we were Happy with our visit .
I purchased a 2021 Honda Pilot. I thought I purchased at... - rcycholl
I purchased a 2021 Honda Pilot. I thought I purchased at the internet prices and was also received a good trade in. When I found out that I did not receive the Internet price, because the instructions were hidden in other parts of the web side, Rusty said he will correct it, he then lowed my trae in value to make up the difference, stating it had faults. Funny it didn't have faults on the first inspection of the car. When I took the issue with Steve, he he stated (via msg) he will check with Rusty and then get back to me. Well he never did
Fast friendly and upfront - Steph
Walked in without calling. Met with Mark Logan who not only found the car I wanted but was super friendly and got me the price I wanted to pay. Everyone here makes it a great experience.
A review that is bit over due (~1month). I had the... - Jason
A review that is bit over due (~1month). I had the opportunity to browse online and schedule an appointment to test drive a Honda Civic Si in a matter of minutes. Fady Metry gave a call and was extremely polite and understanding of my travels from Knoxville to Nashville. He tried his best to ensure the car was on the lot until I got to test drive. His patience with me in trying to get my own insurance sorted out was very much appreciated since it took off some embarrassment (I thought I had all my paperwork with me). Lets not forget to mention Michael Tarpey, the finance director, who was not pushy about things aside from warranty (which I think is understandable). Even then, he worked with me and offered what I thought was reasonable. I will say he seems very understanding if you decide to say no to any offer. One thing I wish I paid a bit more attention to is that this dealership is a "Sonic Priced" dealership which in short means no haggling. Not that it is a bad thing it just I seemed like a xxxxx for trying after I said I did my research... Price of vehicle in comparison to other honda civic si on other lots was definitely well below sticker price. All I can say is... if you think you are a good/great haggler/bargainer then try a different place but if you want to save time and frustration then look into Sonic Priced Dealerships.
If there is anyone who is cynical about car dealerships,... - Duane G
If there is anyone who is cynical about car dealerships, that person would be me! I am 65 and I have had way too many slippery slick car salesmen, trying every greaseball tricks in the book, to sell me a car. (And their managers!) In the end, it always turns into a disaster. I hated it so much I have used AAA car buying services to buy my cars, for many years.
Well this year, for some odd reason, I thought I would try working out a deal to buy a car myself by starting the conversations over the internet. After a few rough spots with a couple of dealerships, I finally contacted Honda Kingsport in Kingsport, TN. WHAT AN AMAZING GROUP OF PROFESSIONALS! They helped me and didn’t pressure me. The didn’t play “salesmen games” but instead, took the time to find me the car I wanted and even beat my expectations on price. What an honest, credible group of men and women, from start to finish. (Jason, Ashley, Elizabeth, Kaylee, and Anthony)
No one is paying me to say this. I bought a 2021 Honda Passport elite on Thursday (10/08/20) from Honda Kingsport. Honda Kingsport is about 1-hour 45-minutes away from where I live. I plan on having my car serviced there even if It is far away, and even if there is a Honda dealership in my home city. When you find excellence, you reward it with your business. If not, then you are a knucklehead!
Thank you guys and ladies of Honda Kingsport for being true pros and for making this an enjoyable car-buying experience. I can’t believe I just said that! It’s True!
Dan Threet...the MOST unprofessional salesman - COL(USA Ret) JMB
I have waited 33 hours before writing this review waiting for an apology from the owner of Cookeville Honda because of the unprofessional conduct of Internet salesman Dan Threet. I communicated on Sunday that I was interested in a used CRV for sale. Threet responded on Monday at 9:55 am that the CRV I was interested in was available. I responded by email and arranged an appointment to see the vehicle on Tuesday. I called him from Knoxville after 11am on Tuesday to insure the vehicle we were interested was available and he confirmed it was and that we would meet at 2pm to test drive the vehicle. At 12:14 I received a sales appointment confirmation from Threet to meet at 2pm. We arrive after driving 97 miles and the sales staff attempted to find him. He apparently "was out on the lot next door" and directed his associate Randy to assist us and gave him the vehicle description. Randy was a true professional salesman and searched for the vehicle only to find out that the vehicle had already been sold and was being detailed. Randy was embarrassed for this situation and quite apologetic. Mr Threet did not make any attempt to return to the showroom to apologize for his many miscommunications and my impression was that Three was employing a classic BS (bait and switch) used car salesman game.
I made an appointment and they never got back to me with... - screenname123
I made an appointment and they never got back to me with photos of the car like we discussed. I called again and still have not received a response.
I bought a 2019 Honda CR-V EXL at this location a year... - RectifiedGTRz
I bought a 2019 Honda CR-V EXL at this location a year ago. I had a crack in one of my fog lights and scheduled an appointment to have it fixed. We had bought all the extended coverages on this vehicle. The light lens did not look like it was hit by anything and about a few days ago I noticed the light had condensation inside of it with no cracks. Anyway the service guy says it’s not covered and it would be $450 with labor. Anyway they then said they couldn’t even repair it because they DID NOT HAVE the part nor could they ORDER IT!!!!???? What??? A car that’s one year old?? Anyway they said I could but put on “a list” and they could call me if and when they get it. So I call another Honda dealer in town and they have the part... stay away from Autonation Honda on Parkside Drive...
This place is clearly in over its head. I made an... - timfrancis1978
This place is clearly in over its head. I made an appointment for a simple oil change and showed up, 4.5 hours later I finally got my car back. When I found the manager and let him know, he offered a half hearted apology and nothing more.
This is my third Honda lease. The first lease was from... - jcavitch
This is my third Honda lease. The first lease was from Honda Wolfchase. Though, a good vehicle, I have found that nothing compares to the knowledge, and customer service provided at AutoNation Honda Mendenhall. My second Honda lease started at Wolfchase Honda, but I was disgusted by the arrogance and lack of customer care that I was provided at Wolfchase. I knew without a doubt that if I took the deal being offered, I was to be extremely ripped off. The salesperson was disrespectful and I said that I would like to first look at Dobbs. I never returned and now this is my second lease with Dobbs Honda, now AutoNation Honda Mendenhall. Upon walking in, I was immediately greeted by the front receptionist, a very warm woman who tried to determine who to call for so as to best take care of my needs. Shannon Bartlett happened to walk to the front and though in the middle of something, he immediately tended to my needs, determining what it was I was looking for. He then introduced me to Jeremy Hibbler and Billy who, in addition to Shannon, and in different ways made this experience wonderful.
Jeremy Hibbler, apparently relatively new, was both warm upon introduction as well as extremely knowledgeable. He patiently took me around the car lot and made a huge effort to find the the car that was the best fit for me. What I especially appreciated was his sincerity and concern to do the job right. He answered my questions as they came up, and if unaware of the answer, he knew where to obtain the answer. He has since called to check up on me, and if I need anything whatsoever.
Right to the end of the sale, I was taken aback by each of these individuals' efforts to make my experience smooth and even exciting. I recommend AutoNation Honda over Wolfchase any day, and even further I recommend visiting with either Shannon Bartlett, Jeremy Hibbler or Billy as the customer service I received was outstanding, the car I purchased incredibly safe and reliable.
I have purchased a brand new S2000 MY04 this february. I... - dhoulzet
I have purchased a brand new S2000 MY04 this february. I have taken the car for two alignments. First was because they need to replace an A-arm that was bad. When I got my car back the steering wheel on it aimed 3-4 inches to the left in order to go straight. This was a lack of detail and service, they fixed it right away when I turned around but affected my days schedule. The Second time was yesterday, I took my car for an alignment and they kept the car all day from 9am, when they started working on the car and it was ready by 4pm. The steering wheel was again off line. Does anyone car to drive the car or check to see if the steering wheel is straigt. What kind of training or incompetence are servicing our cars? What is next? No brakes... I am leaving on a trip with my car and I am looking at an offline steering wheel. Is this the service I should expect for an S2000? What is going on Honda???
Honda of Cleveland