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Friendly, Fast and detailed service - HCLSTEWART
I was greeted promptly upon arrival. All service was explained in detail and completed in a very reasonable amount of time. I am a repeat customer and will return for my service and new car needs.
Top Reviewed Specialists At This Dealership
Very nice and friendly service - Genaro
Friendly, nice service at all and explain all to make sure we understand everything and all questions answer
Give the best dials and explain all in the car you needs to know
6th car purchased from airport honda - Phinsfan
Great customer service again
Joey was a great salesman took the time to show me all the new safety features and technology on my new car
Joey took the time to get me the perfect car for the budget I asked for
Mark the finance manager took time to explain all the paperwork process to me
I will definitely recommend airport honda and especially joey and mark to my friends
Sales and Leasing Consultant
2015 Honda Civic si purchase - S2kGray
My experience at Honda of Murfreesboro was excellent. I would highly recommend anyone interested in purchasing a new/used vehicle go check them out. Honda Blake Collinsworth our salesman was very knowledgeable in helping us pick a vehicle that was right for us. A++++Dealership
New Car Sales
Sales and Leasing
Buyer Beware - ChristyC
My son worked very hard to save for his first vehicle, and was so excited when he found a used Jeep at Rusty Wallace Honda. We added some money to his savings in order to help him get something that we felt would be a good, dependable, safe vehicle. We did not take a warranty. This was a 2008 Jeep with 129,000 miles and a warranty would have made the payments unaffordable for him. I understand that was completely our choice. However, one would not expect the transmission to completely break down FOUR DAYS AFTER PURCHASE. They charged my son $3100 more to fix the transmission on a Jeep he hadn’t had but four days. It’s disappointing when big companies treat customers this way. Our son learned a lesson early about car dealerships with no ethics, and we learned who not to purchase a vehicle from ever again. -Christy Cato
Great Experience! - 195195195
From the time we drove onto their lot, the sales people and finance people were very kind and helpful. We went to look at a certain vehicle and drove away with a different one that was just right for me.
Excellent - Tony Gosse
New facility. Spotlessly clean. Very professional people. All problems resolved in a friendly and timely fashion! I highly recommend this new facility to all local Honda owners.
Terrible Service Department!!!! - Jarred
What a terrible experience !!!! This place is only looking to make a profit they don't care about you! I will never bring a vehicle back here. They service advisors are rude, they lie and get smart with you when you ask for the service manager ! Tried to tell me I need $600 of work done to take my vehicle. And if I wanted my vehicle back it would have no oil in it because they did work I didn't authorize. I then argued with the guy and not wanting to have it towed authorize the work however the service tech just kept telling me well the service manager knows already I told her etc. I went there and of course the service manager is busy. This place looks nice but that's about it. They want your money and for you to leave asap. They act like they care but really they don't. They also tried to force me to sign some additional paperwork. I just wanted a oil change and tire rotation. All I got was a huge headache. Don't bother with their prices they will always add on more or charge you for something they didn't do! I'll never buy another Honda ! Want a honest service department go to Pennyrile Ford in Hopkinsville KY worth the drive.
Pleasant Experience - carolyn
Teresa, Jully, Michael helped the process along. Michael called me, introduced himself before the sale and thank me after the sale. Jully introduced me to Justin Marshall who made the experience of trading and buying the car very pleasant. He is very personably and knowledgeable about the 2019 Civic Honda I bought. Brandon did a great job as well.
Honda Morris town experience - Horse
Great people and dealer ship and very clean and they believe in taking care of their customers. The only thing is that I am still waiting on the second key for the car I purchased.
Friendly and attentive - Sdtn
I brought my Honda Accord in to diagnose and repair item causing fuel fumes. I had a very pleasant experience. Dustin Johnson was excellent. He went above and beyond to assist me. He worked with my insurance company and this saved me significant expense..
The fuel line was not in stock and this added a significant delay to the service cycle, but Dustin made sure that I was updated at all times..
Kingsport Honda Price Gouging - Mad,tim
Went to Kingsport Honda to have my wife’s CRV looked at and get an oil change. It turned out that I also needed brake rotors and pads all around. I new the parts were outrageously expensive but I thing Honda is a quality car and quality isn’t sheep so I said okay. I thought the price included labor. For $650.00 it should have been. After waiting three hours the car was ready and went to pay the bill. I wasn’t prepared for the four hundred dollar labor charge. It comes to $133.33 per hour. I know the mechanics don’t get paid this and no one at the dealership could explain their pricing.Please learn from my $1000.00 mistake. Never get your car worked here. Take your car to an honest mechanic.
Darrell Waltrip Honda Rocks!! - tww012
Working with them was a pleasure! Made my car buying process painless!! Staff was friendly and thoroughly explained the purchase process and operation of my new vehicle!
Falsified mileage on ad and on paperwork - LoriH
Falsified mileage,...and the manager talked to me like I was an idiot. Very condescending. I will NEVER recommend or return to them for ANYTHING. I have rude text messages to support the terrible way in which the situation has been handled. Bad business ethics!
Fast friendly and upfront - Steph
Walked in without calling. Met with Mark Logan who not only found the car I wanted but was super friendly and got me the price I wanted to pay. Everyone here makes it a great experience.
Mileage listed inaccurate - PJS
We requested information about a vehicle we saw online and asked a few extra questions and e-mailed back and forth a few times about it, explaining that we wanted to be sure it was a good likelihood of buying because we had to drive 2 hours. We went to the dealership and went to test-drive the vehicle we had been discussing and found that the information we had been given (both in the initial ad, the extra information and the carfax we were sent by email) all had the mileage listed at 25,000 miles but the vehicle actually had 47,000 miles on the odometer. I could understand a slight discrepancy due to test drives, but to advertise it at just over half the actual miles looked like a bait and switch. The salesman stated that he expected it to sell pretty quickly anyway because he expected someone would come in and decide the mileage wasn't that important to them. We drove 2 hours each way expecting to buy a car only to find that one of the most basic pieces of information had been grossly misrepresented. After this, we wouldn't buy a car here under any circumstances, because I can't trust a business that either lies to their customers or is careless enough to make this kind of mistake. I just looked at their website now, well over 24 hours after our wasted trip and after making them very aware of the false advertising and the vehicle is still there with the same mileage listing. Not correcting this after they were certainly aware of the problem makes me convinced it was an intentional bait and switch.
This is a review on SEAN FAILS - Ankit Bharucha
My name is Alex. I dealt with Oscar at first he is such amazing and very welcoming service person to deal with. But when I came back to pick up my car Oscar Agulara was off that day and I had to deal with this extremely rude person whose name is SEAN FAILS. He was not professional nor he was welcoming. I like Autonation west Knoxville and I bought my vehicle from them. Their customer service is exceptional but I came across Sean Fails and he was just being smart. I’m not satisfied with the way he treated me. He was being very hateful towards me!
Would not honor advertised price but... - TN Review
I have bought a few cars from them in the past but this experience has driven me away for good. I spoke with Cameron, the business manager, and told him I wanted to buy the truck at the listed website price, which had fallen to a very fair price. I had already test drove the vehicle the evening before and talked with Karl, from sales. He told me @ 9:00 a.m. he would have to check with management to see if this was possible. Why he had to check with management to sell a vehicle at the advertised price I didn't understand. I waited until 3:00 that afternoon and Karl, the salesman, called and told me it was sold.
I was finally contacted by the General Manager and have a much better feeling about the dealership. I will probably visit this dealership again in the future.
They are bad - Vincent
They are bad They sold me a brand new Honda civic 2 to senior citizens That was in an accident they sold it to me as new I would not buy an automobile there again why I know I took it to Toyota dealership try to trade it in and they could tell There was two different colors on the automobile Have all kinds a leaking water that’s going in the vehicle the molding is came off of the windshield it only has 25,000 miles on it OK say they’re bad they’re crooks
This is my third Honda lease. The first lease was from... - jcavitch
This is my third Honda lease. The first lease was from Honda Wolfchase. Though, a good vehicle, I have found that nothing compares to the knowledge, and customer service provided at AutoNation Honda Mendenhall. My second Honda lease started at Wolfchase Honda, but I was disgusted by the arrogance and lack of customer care that I was provided at Wolfchase. I knew without a doubt that if I took the deal being offered, I was to be extremely ripped off. The salesperson was disrespectful and I said that I would like to first look at Dobbs. I never returned and now this is my second lease with Dobbs Honda, now AutoNation Honda Mendenhall. Upon walking in, I was immediately greeted by the front receptionist, a very warm woman who tried to determine who to call for so as to best take care of my needs. Shannon Bartlett happened to walk to the front and though in the middle of something, he immediately tended to my needs, determining what it was I was looking for. He then introduced me to Jeremy Hibbler and Billy who, in addition to Shannon, and in different ways made this experience wonderful.
Jeremy Hibbler, apparently relatively new, was both warm upon introduction as well as extremely knowledgeable. He patiently took me around the car lot and made a huge effort to find the the car that was the best fit for me. What I especially appreciated was his sincerity and concern to do the job right. He answered my questions as they came up, and if unaware of the answer, he knew where to obtain the answer. He has since called to check up on me, and if I need anything whatsoever.
Right to the end of the sale, I was taken aback by each of these individuals' efforts to make my experience smooth and even exciting. I recommend AutoNation Honda over Wolfchase any day, and even further I recommend visiting with either Shannon Bartlett, Jeremy Hibbler or Billy as the customer service I received was outstanding, the car I purchased incredibly safe and reliable.
I have purchased a brand new S2000 MY04 this february. I... - dhoulzet
I have purchased a brand new S2000 MY04 this february. I have taken the car for two alignments. First was because they need to replace an A-arm that was bad. When I got my car back the steering wheel on it aimed 3-4 inches to the left in order to go straight. This was a lack of detail and service, they fixed it right away when I turned around but affected my days schedule. The Second time was yesterday, I took my car for an alignment and they kept the car all day from 9am, when they started working on the car and it was ready by 4pm. The steering wheel was again off line. Does anyone car to drive the car or check to see if the steering wheel is straigt. What kind of training or incompetence are servicing our cars? What is next? No brakes... I am leaving on a trip with my car and I am looking at an offline steering wheel. Is this the service I should expect for an S2000? What is going on Honda???
Senior Sales Consultant
Honda of Cleveland