Great, timely service! - TNdriver
The service team quickly completed recall work and was able to troubleshoot another issue as well! I appreciate their attention to detail and the car wash was a nice bonus perk!
Top Reviewed Specialists At This Dealership
New Car Sales
New and Preowned Sales
Fabulous service!!!! - tomlaura
Jerry gave us fabulous service when buying our brand new Honda CRV. He treated us very kindly and gave us bottled water on a very hot day. Thank you, Jerry. You were fabulous! Honda of Cleveland is a great place to shop.
Good visit - HARSHBORN05
Little wait to do paperwork but all over awesome and awesome car so far and and and and and and and and and and and everything good
Good dealership - Doyle
I had a great experience dealing with the Airport Honda. Great service and great people. Definitely recommend. They went above and beyond to take care of me.
Sales and Leasing Consultant
Lemons at Johnson city Honda!! Do not buy from these crooks - Kenny Moore
2009 Buick Enclave was purchased from the used car lot. Oct 13/2017 not weeks later starts slipping and having a hesitation. Take it jc Honda they say it’s one of the converters they agree to pay half of the cost. Ok cool... well nope didn’t fix it. Took it to a shop said the other converter was bad.... ok had that replaced.... still hesitating.... change coil pack and brakes still slipping... now saying the torque converter is bad or possible transmission. Talked to mrs hicks that is in charge of the money she tried saying it’s on us when the problem started right off the lot and talking down to me. Do not buy from Johnson city Honda. They will not do you right! They love ripping off older women I guess!!! Talked to Jeff green really uninterested in the entire situation so he passed the buck to will Campbell pretty much says we do not do anything to budget line vehicles but check for the check engine light and top off fluids. Then the owner calls me. He’s a real pompous dude told him the situation he said oh well that’s on you guys! Do not buy from these crooks. They are going to get someone killed selling lemons and not telling anyone and just selling it to them and saying oh that was as is when it come off the lot a lemon. Then they try to say I’ve cussed them all out no just cussing cause my mother has bought a xxx car from these crooks and they just wanna pass the buck!!!! Buyers beware!!!!!!!!! I guess the courts will decide.
Horrible customer service in service department and showroom - Unhappy1
Let me start by saying we've always loved our 2007 Honda Civic, which we bought new from Economy Honda, Chattanooga. Our engine block cracked this month. We found there was a 10 year mfg warranty for this issue, where Honda USA would replace the engine under this warranty. Our car was 7 months past the cut off date. Economy Honda best offer was to charge $4K to replace the engine (car was not even KBB worth $4K) Then new car sales team would only allow trade in value of $500.00 toward a brand new Civic (smh...way too low) we looked at many other mfg (Hyundai, Jeep, Chrysler, Ford, etc) and nothing could beat Honda Civic for has mileage and value. Unfortunately, Economy Honda sales team was horrible, terrible, no customer service at ALL. The service department wouldn't help either. We were only asking service for money discount help with this known mfg engine problem or sales team to give a decent trade in dollar value. After running around and getting no where with Economy Honda, Chattanooga, we drove to Auto Nation West Honda in Knoxville to buy it. Those folks know how to treat customers! They nailed everything we needed....then they topped it off with financing offer for better APR and discounts. Economy Honda never even mentioned this. We suggest NO ONE use Economy Honda, Chattanooga. Drive the quick 90 minute ride to be treated like a valued customer.
Deception and liars - JImCRV2017
purchased a crv 2017 in 2-28-17 wanted to purchase side protection panels to protect against shopping cart dings.. Dealer rep Robert Drake talked us into NSD protection stating it would cover anything, even hail damage. We tried to file a claim 1yr and 5 months later for a ding in the hood by a road rock and found we had no coverage. NSD stated they never received any payment from the dealer ( $299) Eventually they said is was fixed, so we proceeded with our claim only to find out
!, Any damage to hood was not covered.
2. They only would pay a max of $100 per claim. ( Ever seen a $100 hail on a car.)
3. They would not pay for any paint .
I would not recommend this dealer to a dog catcher.
Another Disappointing Dealership - Digger77062
I sent my daughter there today to buy a new CRV. None of the salesman would help her do that because all they cared about were their commissions and they didn't think they were going to get one from her.
Service - Mary Jordan
The service performed was as stated and performed on time. They were friendly and courteous. The staff at the dealership was helpful with all my concerns.
Buying experience - patty18
Just wanted to say thank you Barry Parks for putting me into a 2018 Honda Civic EX. Love it.
He took the time to explain the different vehicles and all the new features of each. He was very knowledgeable about setting up and showing me how to set all the new gadgets. I also want to thank Wes in finance for being patient with me.
It was a pleasure to have a salesman like Barry Parks, he made the buying experience better. Highly recommend
Former Long Time Customer - chrisgagner
My wife & I have purchased several Hondas from Crest Honda in the past, and always had a great experience. However, our most recent visit has been horrible enough to never go back.
We went to Crest in search of a CR-V. They didn't have the color in stock that we wanted, but said that they're sister dealership in Chattanooga had one. They could have it by the next day. They required a $500 deposit, that the salesperson ensured me would be refundable if we decided to not do the deal (and believe me... I asked him several times to be sure).
The next day came and went, and we heard nothing from them. When we contacted them to inquire on whether they had received our CR-V, they informed us that they were still "searching" for the vehicle they had previously told us they could have shipped immediately.
We decided to go to another dealership & buy the vehicle there, but Crest Honda has so far refused to return our $500 refundable deposit that we made on a specific car that they could not get. We have been waiting for the return of the deposit for over a month. We finally filed a dispute with the credit card company.
Our most recent experience may have been unique. And again.. we've had good experiences with them in the past. Crest quickly went from being our first choice to our last. I don't think I could ever see myself trusting them or giving them any business in the future.
Lies upon lies. - Ho
Everything these people offered with the car they renigged on when the vehicle broke down after 3 weeks. They made horrible accusations against my son and I and refused to stand behind their vehicle. Said they would lrice match k. The repairs and then refused it. They tell you what u want to hear and then stab you in the back. I went in with a preapproval and told them not to run my credit but with one other finance establishment. They ran it with others anyway. They are more of a lemon than the car was.
Lifetime oil change not good - Oldcusomer
Will longer honor lifetime oil change promised by previous owner. Not friendly like previous owner. Have purchased four cars at this location, but will not do business with this dealer in the future.
Great experience. Wonderful staff. - Clampa
The team at Cookeville Honda worked with me to get exactly the vehicle I want. Both closing the deal and working with the finance department was a pleasure. My salesman, Preston, was great. Highly recommended.
Best service in Tennessee. - Annebryan1978
Moving from Indiana to Nashville area three years ago, I started taking my car to be serviced. When I recently decided to buy a Honda CRV I was blown away at the excellent customer service Tom Kim gave. He was rated a #10 in my book, went over and beyond to make sure I was happy with my choice.
Easiest car buying experience ever !! - Tarra
Jeff Wardlow is the reason I chose a Honda. I looked at several dealerships and he was the nicest most relatable sales person I have ever delt with. I would definitely recommend Victory Honda and Jeff Wardlow to anyone looking for another vehicle !! Thank you!
Dealer didn't do what they said - Hatecarshopping
I will make this shorter than it should be. A mutual friend had worked with the local sales manager to find desired vehicles and sort of verbally arrange a deal. I was purchasing for my son and had a two hour drive and time constraints. The sales manager didn't bother to be present on the day he knew we were coming. He also left no information with anyone else. The sales person we had didn't even know if they had any similar vehicles on the lot. We did make the purchase but we were very disappointed in the way it was handled. Basically we were promised something that didn't happen. This information has been provided to this sales manager three times and he doesn't care enough to respond. This was a typical car deal that I hate. We were promised all this great stuff that didn't happen and the deal we received wasn't that great. Many, many dealerships closer - I will NEVER go back there and wouldn't recommend it to anyone for any reason. There was also some information from the finance guy that we weren't made aware of either. And, I'm not too thrilled with how that was done either.
Light replacement $700+. Really??? - Kate
I went in today for replacement of the LED light strip that runs under the left headlight of my 2014 Honda Accord. Seemed like a simple service order to me, so imagine my surprise when the service rep came back to me 10 minutes later to tell me that the cost would be $700+. I was so shocked that I can't remember the exact figure, but it was just this side of $800!!! I responded with "You've got to be kidding" and drove out with him telling me he was sorry it couldn't be better news! Really???
This is my third Honda lease. The first lease was from... - jcavitch
This is my third Honda lease. The first lease was from Honda Wolfchase. Though, a good vehicle, I have found that nothing compares to the knowledge, and customer service provided at AutoNation Honda Mendenhall. My second Honda lease started at Wolfchase Honda, but I was disgusted by the arrogance and lack of customer care that I was provided at Wolfchase. I knew without a doubt that if I took the deal being offered, I was to be extremely ripped off. The salesperson was disrespectful and I said that I would like to first look at Dobbs. I never returned and now this is my second lease with Dobbs Honda, now AutoNation Honda Mendenhall. Upon walking in, I was immediately greeted by the front receptionist, a very warm woman who tried to determine who to call for so as to best take care of my needs. Shannon Bartlett happened to walk to the front and though in the middle of something, he immediately tended to my needs, determining what it was I was looking for. He then introduced me to Jeremy Hibbler and Billy who, in addition to Shannon, and in different ways made this experience wonderful.
Jeremy Hibbler, apparently relatively new, was both warm upon introduction as well as extremely knowledgeable. He patiently took me around the car lot and made a huge effort to find the the car that was the best fit for me. What I especially appreciated was his sincerity and concern to do the job right. He answered my questions as they came up, and if unaware of the answer, he knew where to obtain the answer. He has since called to check up on me, and if I need anything whatsoever.
Right to the end of the sale, I was taken aback by each of these individuals' efforts to make my experience smooth and even exciting. I recommend AutoNation Honda over Wolfchase any day, and even further I recommend visiting with either Shannon Bartlett, Jeremy Hibbler or Billy as the customer service I received was outstanding, the car I purchased incredibly safe and reliable.
I have purchased a brand new S2000 MY04 this february. I... - dhoulzet
I have purchased a brand new S2000 MY04 this february. I have taken the car for two alignments. First was because they need to replace an A-arm that was bad. When I got my car back the steering wheel on it aimed 3-4 inches to the left in order to go straight. This was a lack of detail and service, they fixed it right away when I turned around but affected my days schedule. The Second time was yesterday, I took my car for an alignment and they kept the car all day from 9am, when they started working on the car and it was ready by 4pm. The steering wheel was again off line. Does anyone car to drive the car or check to see if the steering wheel is straigt. What kind of training or incompetence are servicing our cars? What is next? No brakes... I am leaving on a trip with my car and I am looking at an offline steering wheel. Is this the service I should expect for an S2000? What is going on Honda???
General Sales Manager
Honda of Murfreesboro