integrity - Marvin Willis
I was very impressed with my service center advisor, Mark Duncan. While I was there, and elderly couple came in and the lady was in a wheel chair. Mark quietly pushed them through the repair process and had them ready in about 15 minutes. They were very busy and the wait time would have been at least an hour. Mark obviously takes great pride in serving his community while handling a high pressure job. I had an issue with my bill and talked with the supervisor, Matt Woodlief. I seen very clearly that Matt is very honest and operates with integrity. I'm a firm believer the integrity of any organization starts at the top and trickles down. The Bill was reasonable and I do highly recommend Honda of Cleveland. I had originally went to a smaller shop in Cleveland and was mis-diagnosed as having a blown head gasket. Thanks to Honda of Cleveland and their service department, I was saved a lot of money and headache. From now on, Honda of Cleveland is where I will take my vehicles for diagnosis and repair. Thank you Matt and Mark.
Great Honda Dealer - Marylou53
This is a great dealership under (relatively) new ownership/management. Formerly Reddell Honda it is now Honda of Murfreesboro. We love this dealership. We plan to have our new 2017 Honda service here.
New Car Purchase - Skiergirl
Dan Sanford proved to be an outstanding sales consultant. He knows his product well and provided information in a timely manner. Working with Airport Honda and Dan was a pleasant experience. Neg]otiations were fair and reasonable. The staff is friendly and supportive and cares about their customer.
New Car - joangugg
This will be my 3rd CR-V that I have purchased from Johnson City Honda and I love their service and helpfulness they always go the extra mile and make the process very easy
GREAT DEALERSHIP - julie.caylor
Wonderful salesman this is the 2nd vehicle i have bought at Economy Honda. Ask for Stump most definitely he will get you fixed right up!
Professional & Friendly - Kanadi
All staff from the receptionist to sales to finance to the general manager were professional, friendly and helpful throughout the consideration, purchasing and financing processes.
Fast and Friendly - Missanne
I don’t have anything else to say. It is really stupid for you to require that I write a twenty five word long review for an oil change. The service person was great. This website is not!!
Very efficient - Nefertiti64
Amber Hickman was so kind and efficient in the service. The service was accurate about what the car needed I am a woman who doesn't know anything about cars, thus I asked a honest advise, so she did. So thank you so much Amber for your courtesy and kindness.
Former Long Time Customer - chrisgagner
My wife & I have purchased several Hondas from Crest Honda in the past, and always had a great experience. However, our most recent visit has been horrible enough to never go back.
We went to Crest in search of a CR-V. They didn't have the color in stock that we wanted, but said that they're sister dealership in Chattanooga had one. They could have it by the next day. They required a $500 deposit, that the salesperson ensured me would be refundable if we decided to not do the deal (and believe me... I asked him several times to be sure).
The next day came and went, and we heard nothing from them. When we contacted them to inquire on whether they had received our CR-V, they informed us that they were still "searching" for the vehicle they had previously told us they could have shipped immediately.
We decided to go to another dealership & buy the vehicle there, but Crest Honda has so far refused to return our $500 refundable deposit that we made on a specific car that they could not get. We have been waiting for the return of the deposit for over a month. We finally filed a dispute with the credit card company.
Our most recent experience may have been unique. And again.. we've had good experiences with them in the past. Crest quickly went from being our first choice to our last. I don't think I could ever see myself trusting them or giving them any business in the future.
Happy customer! - ckhbama
Our experience at Jenkins and Wynne was amazing. Floyd Ward delivered on everything discussed. Highly recommend him! The entire process was painless and Floyd truly treats people like family.
Buying a new vehicle - Darrell McFarland
If you need a new or used car, please see Ronnie Hodge at the dealership. He is an awesome salesperson and goes above and beyond during and after the sale. He is very up-to-date on the technology of the vehicles and goes the extra mile to get the best deal possible! He is truly an asset to the company!
Excellent service - Edna Andrew
Excellent service! The people who work there are so nice and very helpful. I love my Honda and the Honda place! You won't be dissatisfied!
Overcharged - PO'ed
Took my 2010 civic in to be looked at for a problem i was having.Car was diagnosed and was quoted a price of 253.31+ tax for the part and 2hrs labor the part was 80.00. When the part came in took car in to be fixed.Car was fixed in less than an hour but was stilled charged 281.95.I did not exchange a word with the advisor named Jeffery i just paid and left.I am looking to purchase a new Honda Civic before the year ends but it won't be from Victory Honda in Jackson,Tn.I will go back but only for oil changes maybe.
Outstanding customer service by service department staff! - John v
I was traveling on a Saturday [07/15/17], 400 miles away from home in Tulsa when the malfunction indicator lamp icon in my 2010 Honda Accord came on. When we exited the interstate and began to slow down the car was really running very rough and when we came to a complete stop the car began to run very erratic and felt like it was going to shut itself down.
We looked up the nearest Honda dealer, hoping they would be open on a Saturday and would be able to resolve our problem so we could continue our travel. Luck for us the Wolfchase Honda was within a few miles of where we exited the interstate and their service department was still open and accepting customers. The service manager greeted us promptly, we explained the problem w/our car and that we were on the road traveling. He said that he was knowledgeable about the problem the car was having and they would be able to address it and get us back on the road. The problem was related to a Honda "Bulletin" [not sure what this is, but sounds like a vehicle recall issue that is not communicated to car owner but is communicated to Honda dealers]. The car failure [on a previous trip hundreds of miles from my home base] had happened before but was addressed by a Honda dealer in Texas. Long story short, the next step in the repair progression was to replace the rings, but had to wait until I returned to my home town to get this done. What impressed me most about the the staff at Wolfchase Honda was they repaired my car so I could get back to my home town which is 400 miles from Memphis, TN. Thanks to all at Wolfchase who made this happen for me and my family!!
Worst Honda service center I've ever been in - libra103chic
I can't speak to the sales experience but the service department is a scam shop. All I wanted to do was get an oil change so I made an appointment. After taking 10 minutes to check me in they tell me it will take 50-75 minutes. I'm thinking that's insane but I'm already here with a coupon so I say ok. Then the service agent has the nerve to hand me a list of things that really "need" to be done around the mileage he thinks my car should be at - $900 worth. Most of it was inspecting parts along with 3 maintenance items. Unfortunately for these guys I'm not a sucker so I know this is at least double what anywhere else would charge for that service if I even wanted it. An hour and 45 minutes later, still no car. Never, ever again. This is the WORST Honda I have ever been to.
Would Not Recommend Cookevelle Honda - Sandra McConnell
Bad experience with Cookevillle Honda...Our salesman was very professional and helpful..but price dealings are done with the General Manager - Mack ...he flat out lied to us..was aggressive and rude.. We will definitely never go to this dealership again and will not recommend it to any of our relatives or friends...
Great Overall Experience - andrewd87
My wife and I have been dealing with Anthony and he has been such a pleasure. We have been there 3 times and have driven a few different vehicles due to not being able to make a decision yet. He has been very patient and extremely helpful. We are close to deciding and will purchase from Bill Gatton Honda and Anthony Nuckols when the time comes.
Light replacement $700+. Really??? - Kate
I went in today for replacement of the LED light strip that runs under the left headlight of my 2014 Honda Accord. Seemed like a simple service order to me, so imagine my surprise when the service rep came back to me 10 minutes later to tell me that the cost would be $700+. I was so shocked that I can't remember the exact figure, but it was just this side of $800!!! I responded with "You've got to be kidding" and drove out with him telling me he was sorry it couldn't be better news! Really???
This is my third Honda lease. The first lease was from... - jcavitch
This is my third Honda lease. The first lease was from Honda Wolfchase. Though, a good vehicle, I have found that nothing compares to the knowledge, and customer service provided at AutoNation Honda Mendenhall. My second Honda lease started at Wolfchase Honda, but I was disgusted by the arrogance and lack of customer care that I was provided at Wolfchase. I knew without a doubt that if I took the deal being offered, I was to be extremely ripped off. The salesperson was disrespectful and I said that I would like to first look at Dobbs. I never returned and now this is my second lease with Dobbs Honda, now AutoNation Honda Mendenhall. Upon walking in, I was immediately greeted by the front receptionist, a very warm woman who tried to determine who to call for so as to best take care of my needs. Shannon Bartlett happened to walk to the front and though in the middle of something, he immediately tended to my needs, determining what it was I was looking for. He then introduced me to Jeremy Hibbler and Billy who, in addition to Shannon, and in different ways made this experience wonderful.
Jeremy Hibbler, apparently relatively new, was both warm upon introduction as well as extremely knowledgeable. He patiently took me around the car lot and made a huge effort to find the the car that was the best fit for me. What I especially appreciated was his sincerity and concern to do the job right. He answered my questions as they came up, and if unaware of the answer, he knew where to obtain the answer. He has since called to check up on me, and if I need anything whatsoever.
Right to the end of the sale, I was taken aback by each of these individuals' efforts to make my experience smooth and even exciting. I recommend AutoNation Honda over Wolfchase any day, and even further I recommend visiting with either Shannon Bartlett, Jeremy Hibbler or Billy as the customer service I received was outstanding, the car I purchased incredibly safe and reliable.
I have purchased a brand new S2000 MY04 this february. I... - dhoulzet
I have purchased a brand new S2000 MY04 this february. I have taken the car for two alignments. First was because they need to replace an A-arm that was bad. When I got my car back the steering wheel on it aimed 3-4 inches to the left in order to go straight. This was a lack of detail and service, they fixed it right away when I turned around but affected my days schedule. The Second time was yesterday, I took my car for an alignment and they kept the car all day from 9am, when they started working on the car and it was ready by 4pm. The steering wheel was again off line. Does anyone car to drive the car or check to see if the steering wheel is straigt. What kind of training or incompetence are servicing our cars? What is next? No brakes... I am leaving on a trip with my car and I am looking at an offline steering wheel. Is this the service I should expect for an S2000? What is going on Honda???
Sales and Leasing Consultant
Internet/Sales Manager/Pr Manager
Honda of Murfreesboro
Honda of Cleveland
Economy Honda Superstore