I want to be transparent because I wish someone had - katiekat
I want to be transparent because I wish someone had warned me before buying here.
While the vehicle itself seemed fine initially, my experience with the finance department was frustrating and stressful. I felt rushed and pressured into purchasing additional service contracts without adequate time to review the terms. There were also serious issues with how my credit was handled that were not clearly explained to me at the time, which significantly damaged my trust in the process.
Within three days of purchase I discovered the vehicle had an oil leak and a broken gas-tank release lever. The repair was extremely minor (about a $5 part), yet the dealership refused to address it.
After the sale, communication became extremely difficult. When I attempted to get clarification or cancel add-on contracts, responses were delayed or nonexistent until I escalated the issue. Even then, the cancellation process was far more complicated than it should have been, and I was shorted approximately $800 from my warranty refund despite cancelling within 14 days and never using it.
Additionally, the dealership failed to submit my DMV paperwork. I only learned this after my temporary registration expired and I contacted them confused about why my plates had not arrived. The paperwork was finally submitted roughly 40 days after purchase.
Overall, the experience felt opaque, high-pressure, and dismissive once paperwork was signed. I strongly recommend that anyone purchasing here take extra caution in the finance office, ask for everything in writing, and fully understand how credit and add-ons are handled before agreeing to anything.
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