18 Virginia Cadillac Dealers

1.5 hours is too long to set for an oil change tire - MITCH4028

1.5 hours is too long to set for an oil change tire rotation in inspection

Very professional at all levels. - TGSHEP

Very professional at all levels. I've used Suttle for years and find the staff very trustworthy.

Very Professional Customer Service Every time when my XT5 - PAS

Very Professional Customer Service Every time when my XT5 vehicle is serviced at Moore Cadillac

After walking out of a different dealership feeling - yokotabob

After walking out of a different dealership feeling unsettled, I was browsing online and found a car Cadillac with the same features we were looking for, so I left a note. I was contacted by Sam that same morning and went to test drive the car. The entire staff was so nice and made the experience a very pleasant one. Give them a try and Sam is aces!

On July 8, 2026, I had an excellent experience purchasing - laserlis

On July 8, 2026, I had an excellent experience purchasing a 2025 Tesla Model Y Long Range from Radley Cadillac in Fredericksburg, Virginia, from the purchase itself through follow-up service after the sale. My Sales Consultant, Mr. Ramirez, was professional, patient, and attentive throughout the purchase process. He listened to what I was looking for, answered my questions, handled the test drive, and helped me become familiar with my Tesla and its features. I also want to recognize Mr. Ryan Ambrose, General Sales Manager, who worked directly with me on the financial aspects of the transaction, including vehicle pricing and the sale of my existing vehicle. He was fair, professional, and responsive throughout the process. Ms. Lisa Light also helped complete the transaction in a professional, warm, and reassuring manner. A minor item required specific attention from Tesla approximately 70 miles away. Mr. Ambrose and Mr. Gulino, Sales Manager, took ownership of the situation and made sure the vehicle received the necessary attention. Rather than asking me to make that trip, Radley offered to transport the vehicle to Tesla on my behalf. Their follow-through exceeded my expectations. They delivered it to Tesla early. Tesla completed the work the same day (although it was initially projected to be completed the next day). Radley immediately retrieved the vehicle, and I had my car back the same day. That level of excellent after-sale service speaks volumes. Mr. Ambrose, Mr. Gulino, Mr. Ramirez, and the Radley team were professional, courteous, responsive, and solution-oriented throughout the entire process. I had visited several dealerships before choosing Radley, and Radley stood out because I felt that I was treated fairly and respectfully from the beginning. As a woman over 55 purchasing a vehicle on my own, I was particularly mindful of whether I would be listened to and given clear information in order to make the best decision for my needs. Radley earned my trust. I completed both my purchase and the sale of my existing vehicle at Radley Cadillac because of the professionalism and customer service the team demonstrated.  Radley also offers post-purchase benefits through its rewards program, and I purchased an extended warranty, so having confidence in the dealership after the sale is important to me. Their handling of the Tesla situation reinforced that confidence. Based on my experience from purchase through follow-up service, I can highly recommend Radley Cadillac, Fredericksburg, VA. I am confident that I made the right decision in choosing them and look forward to continuing my relationship with the dealership. Lisa Smith

Mr. Dinh promptly returned my requested information and - williamsnancy124

Mr. Dinh promptly returned my requested information and scheduled a time for me to see the vehicle I was interested in. I was given the opportunity to test drive the vehicle. He was informative. Let me know about financing and I did not feel pressured into making a decision. Very pleasant experience. Not exactly how I remember the old cliche of the used car salesman.

Mallory was great to work with. - Helen C

Mallory was great to work with. She listened to my issue and came up with a quick easy fix

We went to Charlottesville Colonial Auto Center to sell a - e911eagle

We went to Charlottesville Colonial Auto Center to sell a vehicle, no trade or purchase, from an estimate from Kelley Blue Book on Sunday 5/3/26. Martin Haggard got in touch with me Monday morning to set up an inspection and discuss a buy price for today. We got there on time and he was ready to negotiate. Everything went better than expected and even got a 45-minute ride back home with Shane. Awesome dealership and awesome Sales and associates. When I buy again, Colonial will be the 1st place I will go! Thanks guys!

Charles Wiley is my salesman. - robbieroyster5

Charles Wiley is my salesman. I visited Duke Automotive in December 2025 for my first time on a quest to order a 2026 GMC Sierra HD. The process exceeded my expectations. My wife and I have always been partial to GM products and since 2021 more partial to the GMC build. Charles was friendly and professional from the first visit to the dealership. There was a more relaxed atmosphere than other experiences in vehicle shopping. Everything that we talked about to put the order together was fulfilled. Absolutely no surprises or left out details. Charles has a passion for customer service satisfaction. It was great to have been on the receiving end. In my 39 year career I strived to do the same. I highly recommend Duke Automotive and Charles Wiley and look forward to a relationship for a long time.

Excellent - CJVA

I was in the market for an SUV and decided to purchase a Chevrolet; and I am so glad I did. The entire process was smooth and stress free. The whole Chevrolet team was polite and helpful.

PURCHASE OF LEXUS - Hokie

I was browsing Ramey’s Website and found a pre-owned Lexus which I liked. The Lexus was on their Richlands lot. I contacted them via E-mail to get more information about the vehicle and to discuss pricing. I exchanged multiple E-mails with Sidney Smith and Brandon Sheets. After we had basically negotiated a deal via E-mail, my wife and I traveled to the Ramey-Richlands dealership to test drive the vehicle. While driving the vehicle, we discovered that the windshield had a tiny chip / pit, which the dealership promptly had repaired to our satisfaction at their cost. We then finalized the deal. While visiting the dealership, we met with Brandon Sheets (manager), Christian Yates (sales), Frank Browning (sales), Eugene Hilton (sales), and Chance Moore (finance). All of them were very professional, courteous, friendly, cooperative, and helpful. This was our first experience with the Ramey-Richlands dealership, and it was very positive. We would not hesitate to deal with the Ramey-Richlands staff again for future vehicle purchases.

10++++. - debbisdu49

10++++. Awesome experience with them. Treated with the most respect. This was my son’s first car and they went above and beyond!

STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl

I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!! The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service". I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work." Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!! When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!! We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!

Horrible excuse for service personell. - tokheim39

My Silverado pick up broke down on I 81 North on Sept.12th. Since the truck was covered by the GM Extended Warrantee, it was towed to the nearest Chevrolet Dealership for service. That was Elliott Chevrolet in Staunton, Va. They worked on it and called when it was done. They informed me that the repairs were not covered by the GM warrantee because they feel that someone, " has been inside the engine compartment doing repairs and leaving loose bolts, etc? I tried to assure the Service Manager that this was the first that I was aware of this and didn't think the it was correct? He still denied my claim. I was forced to pay the charges to release my truck and drive it home. I then went to my home town dealer, where I have purchased 11 Chevy cars and trucks, to get their thoughts on the matter. They basically agreed with me that the repairs should have been covered and gave me written proof of that. I then contacted the Elliott Service Manager and faxed the new info to him. I called Chevrolet Customer Claims and opened a claim for reimbursement. Today, I received a call from the Chevrolet Claims Supervisor stating the Elliott Chevrolet Service Manager is standing by his opinion and is denying my claim, once again? It makes a long time Chevrolet customer, buying new Chevy's since 1966, question why you would buy the very best extended warrantee, with a new vehicle, and pay a lot of money for the coverage. Then the one and only time you have an issue, the Service Manager in a Dealership thinks he sees something amiss and denies any help. As far as he is concerned.....Case Closed! When did these guys get to act like little the complete judge and jury? Beware of this Dealership. You might get burned as I did. Trouble with my case is that I truly did nothing wrong nor did I have reason to believe that the warrantee would not be honored?

Horrible potential car buying experience - ecologist633

Avoid at all costs. We tried to purchase a certified 2013 Cadillac XTS from the now Cadillac of Roanoke (new ownership). Completely insulting trade-in and they obviously thought they were dealing with people who were uneducated and could be scammed. Not so. We walked out and will never consider buying another car there. From a car buying standpoint, avoid at all costs.