Excellent - Tom
All the staff were very help full and never overbearing. Mike Cole went the extra mile in helping us with the purchase of our Outback. Knowing we wanted leather interior but not all the other extras, he provided a company that would install the leather for us and even arranged the pickup and delivery of our vehicle. I cannot say enough about our experience with Mike.
Top Reviewed Specialists At This Dealership
Battery Service - gerakas
The Service department continues to focus on customer satisfaction. They are transparent with answering questions (even allowing me to speak directly with mechanics if needed), providing explanations for quotes, and leave the final decision up to the customer.
Excellent - Michael M
I purchased my 2018 Crosstrek from Aaron at Bob Wade and could not be happier. I worked with Aaron through the whole process. I live 50 miles from the dealership and he even sent me a video of the Crosstrek so I could see it! He is extremely informed and answered all my questions. He took the time to go over all the features and helped get my phone connected to the car before I left the lot. I look forward to a long relationship with the dealership!
Certified Subaru Sales and Leasing Consultant
What a wonderful salesman Harry Moseley is - Jennie2
Harry was very friendly and funny and very knowledgeable in helping me lease my second car from Subaru of Richmond. Because of how friendly and knowledge Harry was is the reason I went back again. He was very thorough in details and helping me get just what I wanted. He is a great salesman and asset for the dealership
Excellent buying experience at Stohlman's - JohnP
My wife and I had an excellent experience buying our Subaru Outback from salesman Alex Yakovlev at Stohman Subaru of Tysons. Selection: they have a much better inventory of cars than the other dealerships that we contacted. Honesty: Alex was very sincere throughout our visit and there was never any bait-and-switch, fine print, or hidden fees on our purchase. Service: Alex made us feel important, and not just another sale, while being very knowledgeable about all aspects of the Outback we purchased. Price: Stohlman's price was so competitive that we felt no need to continue shopping anywhere else. Alex was able to match the best price we found on the local marketplace and make our new car dream come true! Both Alex Yakovlev and Stohlman Subaru are highly recommended.
As soon as you walk through the door you are home. - Farmerswife370
This is our second experience buying a Subaru. We had gone to several dealers until we made the trip up to West Broad and met Chris Johnson. He was so patient with us and helped us get the best deal with leasing. We decided we wanted to lease again instead of buying. I had called Moores Subaru and they told us that Chris Johnson no longer worked there. We decided then not to make the trip up there since Chris Johnson was no longer there. I called Colonial Subaru and told the nice young man that our salesman no longer worked at Moores Subaru and wanted to come to Colonial. He asked who the salesman was and I told him Chris Johnson. He said, this is Chris Johnson. I am now working at Colonial Subaru. I was so relieved that we could continue our good standings with Subaru since Chris worked there. Everyone at Colonial Subaru was so attentive, helpful, polite, courteous, did not rush us, and utmost respect for our decision making. They were never pushy and only called to follow up. This is the kind of service that makes you want to stick with the "good guys". Chris Weinberg and Patrick Way guided us along with finances and final decisions on a purchase that met our needs. Floyd Hayes was amazing explaining all the new features in the 2018 Subaru. We feel comfortable now driving it because he was so thorough in explaining and re-explaining things. Chris Johnson is one of the best salesman we have ever dealt with. No matter what our decisions came to, he never changed his attitude towards us.
Thank you Colonial Subaru for making us feel welcomed like family. There would be no other reason to go anywhere else. When you have the best, you don't need the rest.
Great Customer Service - krussell1
I can't express how grateful I am for the guys at Casey VW!! I was leaving work for the night when I noticed my head light had gone out. I was right down the street from Casey VW, so I gave Mike Liggins a call. It was almost closing time for them, but he still said bring it by. They switched out my burnt out headlight, and I was headed home within 10 min!! Thank you guys, you have no idea how much that meant to me!
Absolutely amazing people! - Tanner
Bought my WRX through Chris La Porte. Bar far the easiest and straight forward deal I have ever done. He gave me a great deal on my trade in and on the new ride. Plus he helped us get a great deal at another dealership for my wife’s Chevy
Absolutely top notch service all around!
Great service! - Heisecd
Franco helped to to purchase a 2018 WRX. He was very knowledgeable and was able to answer all of my questions. He and his manager worked hard to get me a fair deal.
I am very pleased with my experience overall.
Good experience. Excellent price on a new, first-time Subaru - NuSubaru4Kat
I visited 5 dealerships, including the Brown's Manassas location. Absolutely no pressure from Brown's. People hate sales pressure. I usually walk away when too much hassle is a salesman's method for selling. Your dealership started on the right foot, from the start. All of my questions were answered and information was passed to me with no delay. Friendly staff, clean show-room and very local to where I live (important). Finance employee was very pleasant and efficient. The process was rapid and concise. No hard selling. The salesman I worked with, Eric Bukhari, was particularly helpful and came across as honest and helpful. He has 16 years as a salesman, so I was happy to work with someone who likely holds some clout as an employee in the dealership too. Eric "gets it."
up front prices and very patient sales person - Grumpy & Graeme
free oil changes & state inspections for life
great sales staff in Bill Scott
limited up sell gambits - just say no
Subarus have a great rep - this is our first - and we really enjoy the car
We keep cars forever so with this car - it may be our last
Eyesight safety feature is great for us as we are in our late sixties
Amazing Service Department! - LadyBug2u
The team in the Service Department is always wonderful to me! Lindsey is so helpful with scheduling my appointments. I always feel safe in my vehicle because the service advisors Delano & Vinay keep me informed and up to date on maintenance needs & ensure everything is working properly! They keep me informed, and I trust their professional opinion! I never hesitate to follow their instructions to keep my car running smoothly. I also love the courtesy checks, I can stop in and check my tire pressure & top off fluids for free!!! I always feel welcome & greeted by name! Keep up the Great work Service Team!!!
Highly recommend Shawn Kennedy - Kevin
I have been looking for a new car since my old 99 Honda accord die on me. I went into Brown Subaru and talked to sales & leasing consultant: Shawn Kennedy. He was very helpful, honest, professional and very pleasure to deal with. At first I bought a used 2015 Honda CRV but I didn't enjoy it. I went back to Brown Subaru three days later and talked to Shawn about it. He helped me out and found a perfect car for me. Now I am driving a 2017 Honda CRV. He had to back track the previous purchase and work it out with Brown Honda since Subaru didn't have the color of the vehicle that I wanted. He is very experience and easy to work with. I will definitely recommend Shawn to my friends and family when they go to Brown Subaru for a new purchase. Great experience and purchase.
Small Town Dealer / Honest Owner - Car Customer
Thanks Mr. Reynolds for making things right. Good to work with honest folks. It was worth the trip from Fairfax and the Outback is running great!
Ask for Chris La Porte for great car buying experience! - Nasser Ali Jafari
My Acura MDX 2005 had died several years sooner that expected to my utter disappointment. As a Honda/Acura driver with the experience of having owned a Toyota Camry as well, it was Chris' knowledge and sales style that convinced me to buy my Subaru Outback 2017 from Stohlman. Chris has been in the industry for over 25 years and worked for Acura in the past. He was able to make me aware of issues with the various brands I was looking at including Subaru to give me a clear picture of what I might expect. As much as I wanted to get a Honda Pilot, he was dead on about disappointed new car buyer with defective 2015/16 Pilots - I couldn't afford to deal with a dead car again. Chris did a great job on the test drive to show the true capabilities of the Subaru. Toyota dealer showed me turn of the Highlander in a wide open parking lot, Chris let me do a super tight 360 in a spot my MDX could have never handled. I have used the Costco Auto Program before and was worried when I called Chris to let him know about a competing offer for a dealership in MD. No problem for Chris, he beat their offer. Loving my new ride and dealership experience to date ... $50 gas card bonus this week was also a nice unexpected touch. Thanks Chris and Stohlman!!!!
excellent - Grady
Very knowledgeable sales crew. Extremely nice sales manager. He came by several times to check in on us to make sure everything was okay. They stayed late just to make sure I got what I wanted.
Should Be your first stop - Real Person
Friendly, relaxed sales experience. Extraordinary Sales Associate Karlie Voss was extremely friendly & knowledgeable about the entire product line. She was able to quickly find the vehicle that fit our needs and our budget.
First Time Subaru Owner - Mike C
The staff at Don Beyer Subaru worked tirelessly with me to find the perfect Subaru Outback to replace my Jeep SRT with. Sales Consultant Miguel Castro, GSM Tom Roe and Finance Manager Jimmy Okunola made the whole process effortless. Delivery Specialist Steve Haywood continues to follow up with me to make sure I am fully satisfied with my new Subaru. I helped my sister buy a car from Don Beyer Volvo a few years ago and I couldn't be happier with the way I was treated by Don Beyer Subaru. They have set the bench mark with regard to how to treat a customer and I am very glad I made the trip to Alexandria for my purchase. Many thanks!
Excellent - Djsthird
Wilson took great care of us. It was an easy and quick transaction. Loved the no hassle and friendly experience. Would recommend this dealer to all.
I wish I could give less than 1 Star - JohnShow
I have been to Shelor 2 times in my life to buy a vehicle, both times I've left unhappy. The most recent was last week. I had spoken to sales over email and the phone and made an appointment to see and test drive a truck that I was planning to purchase. When I arrived at the welcome center I was greeted and asked who I had spoken to, I told them the name of the sales representative and I was told he would be right out. I sat down in the waiting area and watched as 3 couples came in and were immediately taken out and show vehicles.
I waited more than 45 minutes. After 45 minutes the same lady who greeted me when I came in asked me if anyone had spoken to me yet. I said no I think I've waited long enough so I decided to leave. The very second I got out of my chair and started walking out the door 3 people came rushing over and followed me all the way to my vehicle.
In Short, they told me to sit in a corner for 45 minutes and then got upset when I decided to leave.
You're only important here when you're leaving. You're appointments don't matter to them.
Please buy your car somewhere else! I did
Half Way Decent Dealership - Travis C Cho
Went in and looked at 2 vehicles (Grand Cherokee Trail Hawk and the Rubicon Recon) and I do Applause our sales guy's patience (it was taking me a while to make a decision). Guy was new so he wasn't to knowledgeable about the vehicles and couldn't really offer much input. After making my decision on the Rubicon Recon that was just freshly brought in and not even inspected yet they made great effort to get it inspected (except for the part where coordination was poor on the location of the vehicle Keys... took them 30 or so mins to hunt for them). Contacted me back fairly quick that the vehicle was inspected and ready for test driving. After going on another test drive i fell in love with the recon so we went back to talk numbers. Pricing was at an ok margin but they were not willing to accept my offer for the vehicle in which I went to Lindsay Jeep in Manassas and offered them the same amount and was accepted fairly quickly by the manager and I left the same day with a higher model Jeep with More features than the one that was being sold at Dulles with them rejecting my fair offer. All in all I believe that Dulles Jeep doesn't normally sell for too low of a price due to its location (leesburg which is filled with generally richer people and executives that normally like to pay MSRP) so I was not to upset that they declined my offer knowing the overall population and I had managed my expectations. So TIP of the day is to go to Lindsay Jeep where you can get a higher model vehicle for the same price as Dulles slightly lower model vehicles unless you like paying very close to MSRP.
Kia Service - Jessica C Sedona Kia :-)
Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)
Well Run, polite and professional - meanangrybutfair
What a pleasure working with this dealership, really really well run. I was told its family owned which makes sense because I felt like family while I was there. My questions were answered, the price was in line with what I researched and they treated me with respect. Go here, buy here!
Go Anywhere Else - Oblvn
This dealership was by far the worst buying and service experience ever! My check engine light in my Forester came on less than 2 weeks after purchase. The sales person pretty much was like "sorry about you're luck". I had to become irate to get anywhere. They changed the sensor-light came on again. I had to go somewhere else to get it fixed and they told me they get messed up vehicles from this place all the time. Went for an oil change since I bought the service package. They broke a lug and insisted I pay for it. My husband informed me this is not abnormal occurance. The service manager said my husband was either a liar or stupid. He was gonna let me leave with my wheel in dangerous condition. A mechanic had to come out and argue that it was dangerous for me to leave like that and I could be in a fatal car accident because of it. Service manager was fine with me leaving like that! Took it to the dealership that fixed the check engine light and they said it was ridiculous that they broke the lug and wouldn't just fix it. They broke it so they should have taken care of it.
WHAT A NIGHTMARE - Amanda Cole
After a brief intent search about cars, we got a call from one of the sales guys. Hew asked when I could come in to look at the cars. We had a few other dealerships I wanted to stop at first and I told him as much. He was slightly taken aback, and asked if I could schedule a time to come in. I said no as I wasn't sure when we would be by. He then asked for my cell phone number so he could call me throughout the day to check in. I declined that as well, and left it as I would ask for him when we came in. You could hear the disappointment in his voice. I should have stopped here...
After getting to the dealership, I met with the salesman I spoke with on the phone. I stated that I wanted to look at an SUV, but needed to sit in it before we went any further to make sure my husband would fit in the passengers seat. Instead, he told me to go it in his office so he could figure out what I wanted. I said either e Forester or an Outback, and reiterated again that I would like to see the cars first as I had never been in a Subaru before. He was very insistent that we sit down, so I did. He then proceeded to tell me how generous of a person he was because he was a Christian, and wanted me to see that he had "Jesus" and "Christ" tattooed on his wrists to prove it. He then went into a story about how he met his wife on Christian mingle, and he was so proud of the fact that she was 11 years younger than he was. At this point my husband walks in and insist that we see the car. The salesman agrees and takes =us out to see an Outback. He stops before we hit the door, and tells us another story about how he will do ANYTHING to make this deal. Free tents? Sure, Free chairs? sure. ANYTHING WE WANT. He has recently lost a bunch of weight and how hes not depressed anymore. He has to take all these meditations but its worth it.
By this time, we have been at the dealership for almost 45 minutes and have yet to see the car.
He introduces us to the Dealership manager, who knew me by name, and new the car I drove, which I assume he pulled from a service record. He talked to me like we were neighbors. I had never met this man in my life, and yet he assured me that he knew me.
We finally get out to go see the cars. We test drive an Outback, Its nice. I ask about the Forester, but he says we wont fit in it. We go back into the office to talk money, an there a Forester there. We get in it and have MORE room than the Outback, and its less expensive. I ask to drive a Forester, and they proceeded to open the showroom so i can take this one out. I like it. We go talk numbers now.
I ask what other models there are, and he tells me that the next model up is the Premium, but " I dont need special tires or a moon roof, and I should stick with the one I test drove." We tell him our MAX budget, and make a point in saying that we will not play the back and forth game. He is to come back once, with manager if need be, so as not to play the dealership game. He assures us its not a problem. 20 minutes later he comes back with a number that is almost $100 OVER budget. I get up to walk a=way and the manager comes in and asks when he can give me the keys. We explain the situation and the manager takes the paperwork back and assures he can get the numbers where we need it to be. We tell them they have one more chance to bring a number back thats within budget for us to consider the car, and f it doesn't work, no big deal. 30 minutes later he comes back with a price thats $.10 under budget and asks us to sign a contract. We say no, that we need to clear it with the rest of the family and will need a minute to make a phone call. The manager gets really upset, and says that he was told that we were buying the car if he got the price where we wanted it to be. Its not fair to him that we weren't serious. He already had the car taken back for detailing. It was at this point that I had my last straw. I said no and I wanted to leave. The salesman had the gall to corner me in his office and ask when i was coming back to buy the car. I said it wasn't likely, he says but he leaves in July and he spent all this time with me. It wast fair that I didn't buy the car after all this. I'm furious at this point and leave.
Its been over a week since this incident, and I still cant belie how the entire event happened. We ended up going to another dealership, getting a better model car, for a lower price with absolutely ZERO pressure.
IF you want a Subaru, STAY AWAY FROM HYMANN BROTHERS!!!!!!!!
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
Lied t by Salesman, Car Died After 5 Months - Ripped Off by Liars
I specifically asked about the timing belt in the car, if it had one, does it have to be replaced. I was lied to, salesman said all cars have timing belts (they don't) you don't have to worry about it. Five months later car dies on the highway (thank God I wasn't killed). It was of course the timing belt which broke ruining the entire engine. According to the mechanic I brought it to and Subaru recommendations, it should have been replaced at 105,000 miles, I purchased the car at 104,800 and was not told this even though I SPECIFICALLY ASKED. The general sales manager, Jerry Farzayee, said I should not have relied on his salesperson for information about the car because, quote "90% of his sales people know nothing about the cars they are selling, they are not service people, and I should have taken it to a mechanic".
Bob Wade Autoworld