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This is our first purchase from this dealer. Really... - Howardsp5
This is our first purchase from this dealer. Really enjoyed the experience. Would certainly come back again in the future. Harry Moseley was a joy to work with and went above and beyond to assist us and explain all the features of this fantastic car. Thanks Harry
Top Reviewed Specialists At This Dealership
First service at $6000 miles for my new Subaru purchased... - marthamurphyva
First service at $6000 miles for my new Subaru purchased 'almost new' from a different dealership. All service good but price charged of $90+ for simple oil change and tires rotated and checked seemed a bit high to me.
well, hello. thought I had already filled this out?yes,... - CAROLJOHND
well, hello. thought I had already filled this out?
yes, it was prompt , courteous, a simple checkup, thanks to all.
keep believing in yourselves. bless you.
Certified Subaru Sales Consultant
Casey VW provided one of the best car buying experiences... - Chung
Casey VW provided one of the best car buying experiences I’ve had in a long time. I worked with Dave and Amir who both ensured that I was able to get in and get out quickly without any issues. They were very honest and upfront which is a refreshing change compared to other dealerships.
I highly recommend if you are looking to purchase a VW that you contact Casey VW. They provided an experience that is unparalleled and even offer extra service benefits for your vehicle that are unmatched.
I would like to start by saying I have purchased two... - pamelatullos
I would like to start by saying I have purchased two vehicles from Bob Wades used cars Department. My experience was amazing from the Front door pick up by Kevin to the direction of how to set the clock by one of his team. Every part of the time spent at Bob Wades was GREAT. Kevin's Team from sales to Financing was amazing. By the I was done I honestly felt like Family. Thank You for the Integrity and Kindness you showed me and my daughter.
Subaru Vehicle & Technology Specialist
Certified Sales Specialist
Hey if you’re looking for a used or new car, you will not... - Roman S
Hey if you’re looking for a used or new car, you will not regret coming here! I bought a Lexus is300 at Beyer and truly had the best customer service!! His gave me a great price and even a better car!! Really recommend them! These guys are what you call a professional and customer first dealership!!! Definitely was more then satisfied with my experience here!!! Best dealership I’ve ever bought a car from!!
Pre-Owned Sales Manager
I moved to Virginia from California on Wednesday. On... - ChrisS
I moved to Virginia from California on Wednesday. On Thursday I came in to the dealership and bought a Subaru Ascent. I chose Stohlman because they were the closest dealer to my house, but I lucked out with Matthew who is part tech genius and part car/audio enthusiast. Peter helped me get the warranty I wanted. I actually messed up and chose the wrong warranty -- noticed later that night after the papers were all signed -- called Peter and he had me come in to make the adjustment. I was horrified about the mistake and thought I would be stuck with it forever... but instead Peter had the change order waiting for me to sign when I returned -- no charge! Thank you for this great Welcome to Virginia! Oh, and did I mention that I got a great price?
PS I feel a bit odd raving about my experience on some ratings website... but it truly was a "five star experience". Thanks again everyone!
I have been a customer for decades starting when they... - droberts4
I have been a customer for decades starting when they were in Herndon. I have always had outstanding experiences with this dealer. This includes the multiple times we have purchased vehicles over the years, and the many times we have received service. The service department is outstanding in their attention to detail and getting everything right and on schedule.
Customer care after the sale is outstanding. I highly recommend this dealer! I am and will remain a lifetime customer.
I would leave 6 or 7 stars if I could! I had an amazing... - Zldealerrater
I would leave 6 or 7 stars if I could! I had an amazing experience with Chris Routten and the whole team at Brown's.
Incredibly knowledgeable, friendly, and fair. While I was determining which package and features I wanted, they could answer any question I had about the car. Once we purchased, they gave us an hour long walk through on all of the car's features and settings.
Chris was so easy to talk to and fully understood why my wife and I could not come to dealership during the pandemic. He drove the car to us (in NW D.C.) and we did all of the paperwork socially distanced in our backyard. No extra charge and he acted like it was nothing, just part of his job and he was happy to do it for us. He always responded quickly to my communications and even after the purchase, he has checked in with us and taken care of things--for example, because the DMV is backed up, we needed an additional set of temporary plates. I texted Chris and within one day, Brown's sent us what we needed.
Awesome Service! I know all the service advisors and they... - Melissa G.
Awesome Service! I know all the service advisors and they are great. Scott has assisted me with car service for over 5 years. He will take care of you like you are family. Thank you Dulles Subaru! I am so happy with them all that I decided to purchase my new car for as my retirement gift! . Car salesman Mr. Sami is wonderful and I have known him for 5 years as well. As for finance.. Mr. Clifford is also awesome. Treating customers like family is everything. It's a win win all around, So happy! and safe thanks to Dulles Subaru.
Excellent and individualized experience at Sheehy Subaru.... - Patricia
Excellent and individualized experience at Sheehy Subaru. Hoang Nguyen, Sales & Leasing Consultant, always remembered what I wanted in the vehicle and how much I was willing to spend. He was so polite, patient, and professional throughout the entire experience. Chris Barr answered my questions on the financial side of the transaction and made sure that every discount that I was eligible for was applied. Both Hoang and Chris really made me feel like this dealership was a place I could trust and return to. Thank you, Sheehy Subaru.
I absolutely love my new Subaru ascent. Frank and... - finfin06
I absolutely love my new Subaru ascent. Frank and everyone at Valley Subaru could not of been better.
Thanks Frank and Valley Subaru. Great Experience.
Excellent service. Earl was very personable and... - Dottie7432
Excellent service. Earl was very personable and courteous. The dealership is located in close proximity to my home for service. Would love to send referrals.
Extraordinary - Khamner
Walking into RK, my husband and I weren't sure what we were looking for or whether we were even going to find a car we liked that day. If anything, we were just trying to find an honest dealership that was worth our time. However, our attention was quickly captured when Cal Green came out to greet us. Instantly my husband and I knew that this man was going to find the perfect car for us and make it a breeze rather than a hassle, and that he did. Two days later, we left RK Subaru with a brand new 2019 Subaru Crosstrek and smiles on our faces! Thank you Cal for a wonderful experience.
I purchase a use car Thur George Khalil a 2013 Chrysler... - centron55
I purchase a use car Thur George Khalil a 2013 Chrysler 300 and worked out a plan which was satisfied to me pay cash and when I got there the paperwork was done I signed and was out less then 30 minute that was the fastest sale ever there are great employees working at this site I do recommend them to you if you need a new or use vehicle Job Well Done 👍
This is our second time purchasing from Terry Subaru in... - lantzdebiec
This is our second time purchasing from Terry Subaru in Lynchburg, VA. Our third Subaru. Everyone was very helpful, knowledgeable, and attentive. We’re lucky to have Terry in South Boston for service calls so we don’t have to drive to Lynchburg. Thank you
Although my experience (my first) with this dealership... - Koko8509
Although my experience (my first) with this dealership was excellent, I have been asked to rate it too many times. This has been frustrating. Not sure I’ll ever do it again. Enough!
I took my 2010 Subaru Outback to First Team on March 8,... - tjones91
I took my 2010 Subaru Outback to First Team on March 8, 2018 to fix an oil leak. They claimed the leak was caused by the oil filter being loose. They tightened the filter, but the oil leak continued. I returned the car to First Team on 4/6/2018, and they claimed the leak was coming from the oil pump. I paid them $752.56 to fix it, but the oil leak continued. After many more visits since then, they tried and failed to properly diagnose the leak. In the meantime, I paid them over $3,000 in maintenance and other engine related repairs, at their recommendation. Finally, on February 6, 2020, they claimed to have found the source of the leak to be a hole in the engine block. After that discovery, they tried and failed to fix the hole with JB Weld. Now they say nothing can be done to fix it.
The incompetence of First Team’s service center has cost me thousands of dollars, caused very much inconvenience and frustration, and left me with a car that is almost worthless, even though I followed all of their service recommendations. Trusting my car with First Team was one of the worst decisions I have ever made. Do not make the same mistake!
The service dept does NOT return phone. On a good day... - comish29
The service dept does NOT return phone. On a good day their communication sucks! I bought a contract from them and they are in breach of it! I want to transfer it to another more customer oriented dealership.
Great experience all around. - Happy customer
Salesperson William Lingenfelter was very helpful in finding exactly what I wanted He explained all the bells and whistles of the model I was interested in and showed me the various safety features during our test drive. Super helpful and professional. Ed Savage, the Sales Manager made doing the paperwork super easy and the process was very quick and painless. I was then introduced to Floyd who went over every feature in the vehicle with me. The whole car buying experience was a pleasure. I would definitely recommend Colonial Subaru. A new happy Subaru customer.
Avoid this place like the virus! They are deceitful and... - Nitehawke
Avoid this place like the virus! They are deceitful and have dishonest business practices. They lure you in with prices, ads and flyers only to sucker you in purchasing a vehicle that is nowhere near their promises. I went in with one such flyer directly from their dealership to me and was told that "You don't really expect to get it for this price do you? This was just a marketing tool and if there was such a thing we would get the deal ourselves!" They offered me a deal that was more than twice the amount of the deal promised on the flyer. The sales manager Olivia argued with me that there was no such thing as an option to purchase a vehicle on a lease car and that the purchase price is always determined when the vehicle is returned. When I proved to her that the option purchase price was already listed on the contract when I first leased the vehicle, she copped an attitude and hastily transferred me to the General Manager David. GSM's excuse for not honoring the flyer and not doing the trade was that they did not need any Grand Cherokees even though right on top of the flyer it says " We are in need of Jeep Grand Cherokees!" The flyer also has bunch of fancy words like price promise guaranteed, No hassles, No gimmicks, No pressure but it was actually a major gimmick! The GSM David proceeded to defend his sales manager and said he didn't want my business. I have never been subjected to such a treatment especially by the management team of a corporation. Stay away from this dealership if you don't want to be a victim of a gimmick. They only want customers that they can sucker or take advantage of!
We recently purchased a Ford F150 Supercrew truck from... - devans06
We recently purchased a Ford F150 Supercrew truck from Huff Dealership. I was mostly impressed with the salesperson Mark Pennington. Very professional in the negotiation process and treated us with courtesy and respect. He allowed us to make a decision when determining which vehicle to buy without any pressure. I would give this salesman a overall high rating. We would definitely buy again from Huff dealership because of the salesman we dealt with. Very satified customer with salesperson and sales manager.
Kia Service - Jessica C Sedona Kia :-)
Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)
Well Run, polite and professional - meanangrybutfair
What a pleasure working with this dealership, really really well run. I was told its family owned which makes sense because I felt like family while I was there. My questions were answered, the price was in line with what I researched and they treated me with respect. Go here, buy here!
Small Town Dealer / Honest Owner - Car Customer
Thanks Mr. Reynolds for making things right. Good to work with honest folks. It was worth the trip from Fairfax and the Outback is running great!
Subaru Express Consultant
Umansky Subaru of Charlottesville
Service Lane Manager