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We had a great experience at Peninsula Subaru working... - Leslie H.
We had a great experience at Peninsula Subaru working with Carmen and purchasing our first Subaru Crosstrek. We highly recommend Carmen in the sales department!
Top Reviewed Specialists At This Dealership
Ian Tidwell is an excellent sales consultant. Excellent... - Jose A
Ian Tidwell is an excellent sales consultant. Excellent customer service. He helped me find the right car for me and was overall easy to work with. Highly recommend.
Friendly staff, No pressure, but let me walk with a... - Jeremy Froelicher
Friendly staff, No pressure, but let me walk with a lemon. I went because my old Subaru was overheating and needed a head gasket. I was happy to find an older Civic. While still having temporary tags on it and maybe 1000 miles, it blew a head gasket. Of course they don't take responsibility. I mean, they don't "have to" when you buy used with no warranty, but I used all my savings to get out of my situation, and I'm in the exact same boat less than a month later. Buyer Beware on the used lot.
Steve Blue was exceptional in every sense of the word in... - richardgritta
Steve Blue was exceptional in every sense of the word in helping us select our 2022 Subaru Outback Ltd. Steve is a consummate professional with years of experience and unsurpassed technical knowledge - a real pleasure to work with!
When I bought my car I was very happy for the sales... - polywogmom
When I bought my car I was very happy for the sales person that helped me. Due to Covid he was not able to take me through the steps of all the bells and whistles and I had to do it on my own.
Later I had to take it in for a scratch on the passenger door that was there when I bought. They were very good about getting me in to get it done. When I got there it seemed like the right hand didn't know what the left was doing. I was told to go to the Chevy side of the road and someone would help me. I did that and they sent me over to the Subaru dealer. The Subaru dealer sent me back over to the Chevy dealership. Waited for about 20 min. for someone to figure out what was going on. I was also told that it would take 4 hours to fix, so I left the car over night. When I went back to pick it up it was the same thing all over again.
I had the best car buying experience at Dick Hannah... - daishasmith
I had the best car buying experience at Dick Hannah Subaru on Wednesday! Verna Watson went above and beyond my expectations. My experience with the finance team was also great. Tuan and Basaam were a pleasure to work! Thank you Verna for helping me buy my first Subaru, you are amazing!
I have always felt respected and taken care of by the... - 360blueberry
I have always felt respected and taken care of by the service department at Tacoma Subaru. I have never felt bamboozled or that they were dishonest regarding any service or maintenance needed. I cannot say the same for another Subaru dealership on other side of the bridge though.
After exploring vehicle and dealership options elsewhere;... - mountainstandard
After exploring vehicle and dealership options elsewhere; Brian was a breath of fresh air. He was straightforward, experienced, knowledgeable, and friendly. He was able to coordinate communication etc between two buyers (my father and I), in different locations, with ease. Lori from finance was also great to work with; Being efficient, accurate, and also very friendly/enjoyable. I couldn't recommend the dealership enough, and of course my new Subaru Outback is/has been amazing; Wow - It does it all relative to my transportation needs.
I took my Subaru Crosstrek in for the 60,000 mile... - mikefishmore
I took my Subaru Crosstrek in for the 60,000 mile service. I live about 1 1/2 hours away from the dealership. When I got home, I noticed that there was a burning smell and smoke coming from the engine. I immediately called the service department about 10 minutes before closing. Justin was working with us to try to figure out what was going on. After going through his suggestions it appeared that there was an issue with the oil filter. Now it was after closing,so I sent a text thinking that we would solve the problem the next day. About 15 minutes later Justin called and said that he was on his way to our house to evaluate the problem. He came with a new oil filter. He found a pine needle in the gasket which caused a leak. Justin definitely went above and beyond to take care of our car. I will recommend this dealership/service to anyone who wishes to have great service. Thanks again Justin for the excellent service. We are very appreciative.
I had a great experience with Subaru of Puyallup. Pablo... - RJS
I had a great experience with Subaru of Puyallup. Pablo Medina & Ryan Forstrom were super. This is our family's 5th vehicle purchased in the last 5 years from the Harnish Group. Transparent and solid pricing, good trade in value considerations, and not at all aggressive. Was not tied up for long and the process was smooth. Love my new WRX.
I used this dealer for my first car maintenance after... - Lakegirl4real
I used this dealer for my first car maintenance after purchasing my vehicle at a different dealer. Automation Suburu was great. They found a nail that was allowing one of my tires to slowly deflate. I will return.
Mike was wonderful! Such a pleasant and friendly person.... - lauraholland7800
Mike was wonderful! Such a pleasant and friendly person. A pleasure to deal with, would recommend my friends and family to see him. Everyone at the dealership was fantastic, could not ask for a better experience! Thank you!
They failed to mention the Mazda I was looking at smelled... - Dhathat
They failed to mention the Mazda I was looking at smelled like cigarettes and had an abused interior. When I told the person he said "oh well why don't you try to get it out?". It was a waste of two hours driving to see the car.
Sold parts I had ordered - Unhappy Customer
This dealership does not practice what they preach. I ordered a part and had it set aside. They sold it out from under me had to cancel my appointment to install it. So, I reordered the part and a week later I was told 3 more were in and I reschedule. When I dropped my card off and they had it dismantled they called to let me know that all stock was gone and none were in country. I cannot express how upset I am with this dealership. Save your self the headache and go somewhere else
Overall was a good experience. I could have gone without... - Sheadoo
Overall was a good experience. I could have gone without touring the cars and just got straight into talking about which car was right for me price wise as that was my main concern going in, which I voiced multiple times.
The bargaining was pretty one sided, y'all didn't really feel like you wanted to negotiate, but I needed a car that day. I felt really xxxxty that night feeling taken advantage of, but that kinda the goal for y'all I think. Talking to a friend who manages a dealership in the east coast, he said it wasn't a bad deal except the stuff y'all snuck in talking about last minute for car warranty. He said yall up charged me more then I should have let you. But maybe it's different up in Seattle.
I was fine by the next day and excited to pick up my car. I came to the dealership in a rush and y'all were very easy about getting me out the door quickly. But y'all gave me a car with 0 gas which I think is pretty miserable of y'all. I had to go fill up when I was already running late to an appointment. If it wasn't for that I would have given you 5 stars cause the other stuff is just a part of buying a car. And this was my first time buying a car so I expected to get taken advantage of a bit.
Overall I love the car though and am glad I got the one I did.
p.s. if y'all could keep some android chargers in your office that would be cool. My phone was dead (my fault), and I was just sitting there while y'all were going back and forth for a long time.
p.p.s. iphones suck.
Hanson Kia if Olympia played pricing games for over 6... - kkozmac
Hanson Kia if Olympia played pricing games for over 6 hours. The salesman told inappropriate jokes and got the paperwork wrong multiple times. Even after spending way too much time at the dealership we had to return 3 times to correct information on the paperwork. The car is nice but I would buy it from someone else
"In fact, women buy 62 percent of all new cars sold in... - She know her Cars
"In fact, women buy 62 percent of all new cars sold in the U.S. and influence more than 85 percent of all car purchases." Carter Subaru Ballard needs to keep this in mind!
I've bought the last 7 cars in our family and I truly hate being jerked around by any dealership that refuses to deal with a woman, (just CAN'T accept the fair price offered) but will make the EXACT same deal to the penny that I try to make if it comes from my husband. They also inflated title and registration numbers by over $250 to make the deal on the sale - even when questioned if they were accurate figures. Then once we agreed on the 'out the door price', they took the excess money they'd quoted and moved it from the fees and added it to the purchase price of the car on the paperwork!
We scheduled an appointment to pick up the car a day in advance. When we got there, we were the ONLY customers, and none came in while we waited. We still waited over 1.5 hours to get our purchase finalized. It was such a waste of our time.
Poor service. We just bought a brand new car two months... - Antijenallen
We just bought a brand new car two months ago and noticed the rear wiper was missing after going through a touch free car wash. The service person said we would have to get reimbursed by car wash for the wiper blade after paying for it up front. We made a service appointment to fix the wiper. On the day of the appointment my husband sat for an hour and a half to be told they don’t have the part. Total waste of our time. Absolutely ridiculous that they didn’t have the part yet scheduled the service. Also unacceptable that we should have to pay for it on a car that is a couple of months old.
Wonderful experience - rockstar4994
Showed up to Cascade Subaru by mistake, that was the best thing to happen. My husband and I met geoff. Geoff who was very helpful and willing to take time to talk with us about what kind of car we wanted; and help us find something in our price range. He was willing to help us out anyway he could, to help us get our first car.
Great staff, easy selection, friendly, informative - Whatcom County Reviewers
Very accommodating. Staff was generous with their time, knowledge and expectations. We laughed, we learned, we accomplished. So straight forward and transparent... couldn't have asked for a better experience
Out of all the cars I've bought over the years (this was... - Lukasz
Out of all the cars I've bought over the years (this was the 6th one), I've had the best experience and a very good deal from Dwayne Lane's Skagit Subaru. (I got a Subaru Forester 2021.)
I've worked over email with Taylor and Dwayne Lane gave me the best price out of 11 Subaru dealerships I've contacted (from Olympia in the south all the way to Dwayne Lane in the north). Taylor was very accommodating and I felt comfortable working with them, even though (because of market conditions and semiconductor shortages) my new car wouldn't have a VIN number for more than a week, and wouldn't arrive for a few weeks (e.g. I got screenshots from the internal Subaru website confirming the ETA and the identity of the car + I got in advance all the detailed numbers for our deal).
Because of how far Dwayne Lane is from me, we discussed the trade-in value only over email and I decided to keep the trade-in (I had higher offers from 2 local dealers + decided in the end to keep the car for my almost-driver-age son). No trade-in meant getting to Dwayne Lane was a bit difficult for me, but I respect their offer and the straightforward way of presenting and discussing the offer.
Getting to Dwayne Lane was a bit challenging for me - I ended up taking a Greyhound + a Mount Vernon taxi. I think this was still a good decision given how efficient the overall process was at Dwayne Layne (the time saved getting to Mount Vernon would probably otherwise be wasted negotiating stuff at other dealers). I even managed to get some work done when on the bus. And Jose was very understanding of the distance: offering to mail the license plates once they arrive at the dealership + explaining how the free oil change they offer can be redeemed when I am nearby, at a time convenient to me.
Negotiating the Subaru price and the trade-in price was straightforward with Taylor. There were no dealer add-ons I was asked or pressured about, nor any other gimmicks. I was asked about an extended warranty when completing the paper work with Jamie in the finance department, but my rejection was very well taken and we didn't dwell on that at all (in the past other dealerships tried to sow doubt about my understanding of the warranty or criticized/blamed my financial status).
Finally, I note that Mount Vernon has the lowest sales tax rate of the 11 Subaru dealerships that I've considered (8.7%).
New Customer - jjjr
I was a first time customer at Koenig Subaru and was treated with courtesy and respect. They had the Car I was interested in, matched the best deal I could find on-line (and had the very lowest sales tax rate), gave me a fair trade in, I made the deal! I would recommend them to anyone.
Great service - MJD88KEYS
We've always been treated well at Stewart Subaru. Here's an example of good service - Katie H had to make a new receipt after some adjustments were made. I usually get a coupon for a car wash - well there wasn't one, no big deal. A few days later a coupon for the free car wash came in the mail. Awesome!