Awesome Apple - Bec28
Apple Dysiatco was professional, knowledgeable and pleasant to work with. This is our first purchase of an Outback and Apple went through all the gadgets. Great transaction.
my subaru wrx purchase experience - doring123
I went into Subaru of puyallup Friday morning hoping to buy my dream car. A friend of mine recommended I ask for Dima Railean which was the first thing I did. He was very fun to work with, made me feel at home and made purchasing my dream wrx a blast. Dima knew exactly what I was looking for from the moment we met, he took me around the lot showing me their newest wrx and sti's we went out for a test drive and Dima knew exactly which rode to choose to make my test driving experience the best that can be which made me fall in love with my new 2018 wrx purchase. Dima was easy to work work with very friendly and just as excited as I was to purchase my dream car , he was also able to get me out the door at a good price and in a reasonable time. I would definitely recommend Subaru of puyallup and ask for Dima when you show up!! 10/10 satisfaction!
2017 Outback - Kevin
The salesman knew the product line and found just what we came in for. We got everything we wanted, and none of what we didn't. The process was fast and easy. Thank you!
Top Reviewed Specialists At This Dealership
Wow...amazing deal! - Joneill
Last week I went to Peninsula Subaru to see how much I could get for my dually. I was instantly greeted by the salesman Amir. The manager came out and was so nice and asked me if I'd be interested in a trade in. I wasn't sure. Amir had a dream car he wanted me to see. I got on the golf cart driven by Garrett another friendly helpful salesman, once I saw the car I told both Amir and Garrett I couldn't afford it.. I didn't want a car payment and didn't have a job at the moment. They said no problem we want to help you because I mentioned I help rescue horses. Horses lovers there.lol. needless to say, they made me an offer I couldn't refuse. They worked hard to get me my beautiful dream car. These guys are the best!!!!!
Very please and satisfied - DLS
Dealership Rep ( Diane Baldwin) at Walker Subaru is very helpful in the selection of Outback purchased, Highly recomend to our Family and Friends. Well please with Ms. Baldwin
I was attended to very quickly and given all the... - wechkin
I was attended to very quickly and given all the information I requested. The haggling over price was courteous and reasonable and I'm content with the outcome. I've been shopping for cars for sixty years and this was by far my best experience.
Low pressure car buying experience - kittie
Tony from Dewey Griffin Subaru and staff were very professional and provided a low pressure sales experience. I had a couple of minot things on the used car that I found we wrong after the first week and the dealership went above and beyond to make things right for me. If you are looking for a car buying experience where they honor the preparation you have put into trying to get a fair deal this is the place for you. They were straightforward in their pricing without any hidden fees or surprises in making a deal. I got honest answers to my questions and they are interested in making a long term trusting relationship. Sitting in the lobby waiting for my issue to get fixed I overheard straightforward recommendations for service that were honest and seemed to be conscious of the consumer's budget without pressure to spend and fix right away. Thank you Tony and Dewey Griffin!
First time car buyer - mommabri
I just financed my first car at Dewey griffin today, i have never had better customer service! Love everyone here. I will always come back.
Amazing experience - Jeepguy
Amazing friendly dealership. No pressure at all buying anything. Super quick and easy to get in and see the cars you want to see. Ian was amazing and very personable employee, with a wealth of knowledge about the products.
FANTASTIC CUSTOMER SERVICE from the Service department. - Picolitre
We bought our 2009 Outback from Eastside new. We were very happy with the process. I was driving back through Seattle and stopped in to get it serviced. Had some brake repair done and they checked everything. They told me that the head gaskets needed repair but they couldn't do the job because it would take too long to get the part and I needed to leave that day. They mentioned I should get it done in the next few months as it was important. When I returned to Canada I called the dealership and booked an appt. Had the work done and then the trouble began. The car started doing strange things, lagging when I'm accelerating, and huge puff of smoke coming out the back upon start up. I called the Canadian dealership back after a week because these problems had continued and now the engine light was on. In the mean time, I get a standard follow up letter from Eastside asking how my vehicle is running and I reply with the story so far. 2 minutes later I get a call from the service manager Ken who asks me what is going on. Well to make a long story short, we have been battling with Subaru USA, Subaru Canada and the dealership up here to come to some sort of equitable resolution and Ken from Eastside has been in contact with us daily. His help has been incredible. I have been truly amazed by his willingness to keep helping us out when it was not his dealership that created the problem in the first place. Where we were being stonewalled by the Canadian Dealership it was nice to know we had someone supporting us and giving us helpful information. I am only sad that we are too far to regularly have our vehicle serviced here. Eastside Service Rocks.
Terrible Customer Service - ZagJeepGuy4
Bought a 2016 Jeep from Tacoma Subaru about a 3 months ago. While purchasing the vehicle I dealt with about 4-5 different individuals. Which started my terrible experience with this dealership. While negotiating with individuals I was told that I would receive 2 keys to my vehicle upon purchase... this did not happen. After buying the car I asked why I was only getting one key and i was told that they must have the key at another dealership and that they would get back to me. A week later no word? So I call and am put on hold for 15 minutes then am told my salesman would get back to me. I wait another week, and still no word. This back and forth for another week. I finally get in contact with the salesman and he tell me that he doesn't have a key for me and I should just go buy a new one for around what he says is $80-$90. Mind this is a electric key, with remote start. The next day I am driving my car and the engine light goes off. At this point I am furious and call the GM of the dealership. He tells me there there is nothing he can do for me as "he doesn't know who told me they would get me a second key". Then he tells me they own a jeep dealer and he would try and get me a deal. Today I find out that deal is $290 they want me to pay for this key. THIS IS NOT HOW YOU TREAT CUSTOMERS. Poor customer service all around, terrible experience plain and simple.
experiance - lyndatwin
a lot of back and forth with final paperwork. took to long from start to finish. not happy with amount for trade ins. Tasha was good to work with.
Great Experience - ali4242
We had checked out a few Subaru dealers before deciding to work with Carter Subaru. The sales person was helpful and not at all pushy and matched the deals we were offered at other places without complaint. He answered all of our questions and was very quick to respond. He found us our perfect car, and we are still thrilled with it.
Above and beyond customer service - Subarubc
After purchasing a 2017 forester in Vancouver, BC, my partner and I found ourselves on our first road trip to Oregon to see the eclipse. Part way there we had a flat. It was a Sunday and no service centres were open, but we went to Stewart Subaru in Yakima and were treated with thee most stellar customer service. Despite the service centre being closed, salesmen James, Matt in the hat and Mark took it upon themselves to replace our tire with a brand new one at no cost. We shared some laughs and were on our way to see the once in a lifetime eclipse. Thank you so much for rallying a spare so we could succeed in our adventure, Stewart Subaru!
Waiting Time for Service Done - Suncat509
I went their on 8/9/2017 for an air conditioning recharge and noise problem with the front end. Got there at about 9:30 am. At 10:30 since I hadn't heard anything yet I walked over to the service center and I asked a technician if they had found out what the noise was and he said they hadn't started on it. So I went back to the waiting area and waited. At about 1 pm the service manager (Dave) tells me it will be about 10 more minutes and it will be ready. This when I find out what they think (not know) what the problem is. They say it is to do with the retaining pins for the calipers and that they were not going to do anything at this time and to wait until it needs brakes again. I looked up on how long it takes to recharge the air conditioner (About 1 1/2 hours). So with this all said I was there for about 4 hours which should have been at the most 2 hours. I feel I was way over charged for what service I got.
Painless. - scott newton
Haaken Andor is the man to see at the "new" Chaplins...now Michaels Subaru. Haaken was professional, personable and worked tirelessly to provide a new car buying experience that was seamless and worry-free. I would recommend my friends and family to Michaels Subaru to see Haaken specifically. Thanks again Haaken!
Not what I expected from a well seasoned salesman - Rocker400086
Disappointed in the sales tactics. Felt that the pressure caused the salesman to make misleading statements. We walked and bought a different brand. The need for pressure is understood but not how I want to buy a car.
0 stars - Itsjk
Service Dept didn't fix my car as promised. I left a bad review on Facebook and now they are refusing to serve me. Also sales thinks they can take advantage of the fact I'm a woman. I paid cash for a car 2 years ago.
Steve Brondos - Rologirl
I've purchased 2 cars from Steve, one a Subi and the other not, but on both occasions he was easy to deal with and straightforward. He went out of his way to help me on the second purchase, acquiring another car from 2+ hours away. And he always kept me informed of what was happening. Yes, I would buy another car from Auburn Subaru & Steve again!
New Customer - jjjr
I was a first time customer at Koenig Subaru and was treated with courtesy and respect. They had the Car I was interested in, matched the best deal I could find on-line (and had the very lowest sales tax rate), gave me a fair trade in, I made the deal! I would recommend them to anyone.
Subaru of Spokane