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good service, exceptional price, friendly service... - randy12
good service, exceptional price, friendly service writers,my vehicle was clean when returned to me which is unusual these days thanks also did not take a long time for service to be completed.
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Brent does a Awesome job in getting me in for service on... - Jgknotts2
Brent does a Awesome job in getting me in for service on all my vehicles and I’ve bought at least 10 vehicles off Sam since he’s been at Toothman Ford
From my first contact via email, the staff was friendly... - Lynn
From my first contact via email, the staff was friendly and courteous. When I arrived for my appointment, I was met at the door and spoke with the manager on duty as well as a salesman. They were very helpful and listened to me. No pressure!
I can't say enough about Timbrook Ford in Keyser, WV,... - willisron
I can't say enough about Timbrook Ford in Keyser, WV, They are the best dealer in this area. I have bought my last five vehicles from this dealership. They are not high pressure so don't be alarmed if a sales person doesn't run out the door when you pull on the lot. They want you to decided what you want, not what they want you to buy. They also have the best and friendliest staff around. I can't forget the service department, people from all over our area bring their vehicles to Timbrook for service. Also the best around. Stop in and you will see for yourself.
Had key pad on door changed - babare2
Been going there for several years and have, thus far, been satisfied with their work. Have always been treated with respect and friendliness.. As long as they do what I ask, I will continue to have my car serviced there.
excellent customer service - quick check in process -... - KC
excellent customer service - quick check in process - fast service - complete explanation of the services provided and the bill - nice waiting room - clean, quiet facility - will visit again
Great to deal with - Kevin Holden
I just purchased a beautiful 2013 F-150 Limited and couldn't be happier with the treatment I received at Allietta Ford. The buying process was smooth and quick. I've purchased 3 vehicles from Allietta, all of them all maintained there and have never been disappointed with the quality of their service. Matt spent a lot of time with me, after closing hours, to go over all the options on this truck, and let me tell you, there are a ton! Oh and a special shout out to Hope, one of their newer employees who went out of her way to find the spare set of keys!
Was very pleased with the service. Renee Heckel and Dave... - Janice
Was very pleased with the service. Renee Heckel and Dave Harper were very professional and knowledgeable. The experience went very smooth for me. Was very pleased.
In my opinion .. very unscrupulous dealership - giustistudio
Sold me a used truck,,, the minute I got it off the lot,,, all the bells and whistles went off as well
as every warning light on the dash board,,, it was too late,, they made sure of that!!
They knew what they were doing,, just DON"T deal with these people under ANY circumstances!!
Literally the worst experience I have ever had at a service - Relldanit1
Astorg only cares if they are selling you a car. I Took my grandpa Rodney's 2013 ford focus in to have the transmission tested a few weeks back because it had a horrible slip in the transmission that almost caused me and my child to be hit while getting on the interstate. they blatently lied to my face and said the issue I was having was normal and that the only thing wrong with my focus was the battery and handed me a bunch of charts showing the "rpm test" it passed (spoiler alert it was just for the battery they didnt even touch the transmision). I asked to see the tests they had done since I had paid their service charge of 115$ and the guy finally admits they never even tested the transmission. so they basically just had my car all day to check my battery. when i told them the transmission was the issue they assured me it was fine until i called corperate and complained. then they decided to do the actual test i had paid for. confirmed my transmission was having an issue and slipping at just under 800rpm which is something that ford is having a class action lawsuit against currently for... I had been previously lied to by pioneer ford in marietta to the point where I was outside of the period to get it fixed under warranty (go figure) they would just say it was normal and refuse to even test it. Ford refuses to do anything to fix it and says its up to astorg or pioneer to fix it..they refuse to do anything but keep leading me on. What an actual joke. I will never be buying Another ford.
Purchased new vehicle - Cbnate25
Willing to work with you will give you the best deal have bought several vehicles here, recommend stopping by to do business. every one is very friendly 😊
A Blessing - LLNana
Steve Short was very patient, kind and caring. He worked extremely hard to get me a great deal on a vechile to meet my needs and price range. Other staff were also very helpful and friendly and willing to help whomever came along.
Steve helped God answer a prayer. I truly appreciate all he did.
Purchased Pre-owned Vehicle - JimmyV
I was looking for a used truck in a certain price range and they were quick to help me find something beyond my exceptions. Extremely helpful and knowledgeable staff that went of their way to help. This is the second Vehicle I purchased and I will come back when its time for a new one.
Loyalty doesn't pay - leftstranded
Have had my cars serviced here for many years. One repair had to be re-diagnosed 3 times but mistakes happen and I kept coming back for upkeep such as oil changes, tire rotations, inspections, etc.. Today my car died. I called for assistance and was told "we're busy, can't fit you in until next week"......so much for the loyalty. I won't be coming back.
I have never had a better experience at a car dealership... - pinata333
I have never had a better experience at a car dealership before! AMAZING! #1 in my book! Friendly and helpful staff, great deals and prices, and great car warranty options! We will definitely be back!
Worst dealership ever! - Wondering
Worst experience ever! Manipulators, high pressure sales! Would never trust them again. They had the audacity to have you sign a contract and then hand you one key that won't work to start a remote start engine. Refused to make it good by getting the key fob for it. Vehicle has 77-80 decibels noise inside. Can't hear myself think!Said nothing they could do.
The service department at Persons is top notch. I have... - eddiebohrer
The service department at Persons is top notch. I have been dealing with them for 20+ years and they always exceed my expectations. I depend on my trucks to make a living and they get me in and out quickly.
Just plain rude. Wouldn’t communicate any issues. Had an... - Willrocks396
Just plain rude. Wouldn’t communicate any issues. Had an appointment at 230 for indpection, forced to wait an additional 15 minutes. They treated us as if we weren’t even there. If I could rate at zero stars. I would.
Ford recall - Rl123
Took my Ford in for the door latches recall.Now the trunk doesn't work. It was fine before I took it there. But they won't fix it. Can see where the wires were messed with in the trunk.
Scam.Nobody should pay the crazy markup for a... - eraudog
Nobody should pay the crazy markup for a car.
This is the most absurd business practice, taking advantage of people, especially during the current crisis.
Service Dept is a joke. Told the guy on the phone what we... - tearful_skye
Service Dept is a joke. Told the guy on the phone what we believe to be wrong with the car. They said $100 to run a diagnostic test. Ran it, told me nothing, charged $100 & told to come back to check electrical wires costing $300 for 3 hours of labor. We believe the problem is a relay in the smart junction box. They could not confirm this. Issue started out driver side turn signal staying on even when car is off. It ended up draining battery & had to put in a new one. It's ridiculous this business is unable to confirm an issue. Nothing should be paid until problem is fixed correctly. Difficult to find a mechanic you can trust around here.
Car repair!! - arianne.okola
Recently had my Kia Sorrento in for bodywork ( oct.2014) Sherri in the service dept. was wonderful and the work done was exceptional! Their prices are extremely reasonable and as a hard working person I appreciated this most of all!! As an aside ,The service dept. manager Jeff was very personable and it was nice to have initially been introduced to him!
outstanding customer service provided by Mr. Shawn Hayes,... - lutell
outstanding customer service provided by Mr. Shawn Hayes, greeted me as a valuable customer, provided honesty response and estimate, quick, timely service...Great experience during the time of my visit. Repairs performed on my 1999 ford expedition..