178 california Ford Dealers

Having recently purchased the 2026 Ford Explorer Tremor - paulinjaian

Having recently purchased the 2026 Ford Explorer Tremor from Ken Grody Ford in Carlsbad, I was thoroughly impressed by the high level of service. Emmanuel, my salesperson, was exceptionally knowledgeable about the vehicle's features, which made my decision much easier. His friendly and attentive manner really stood out, ensuring that all stages of the purchase were smooth and understandable. It felt like every detail was handled with care, reinforcing my decision to go with Ken Grody Ford. I am thrilled with my new Explorer and owe much of that satisfaction to the professional experience provided by Emmanuel. AI took the words right out of my mouth. One of the smoothest 2 new vehicle purchases in 4 months I’ve ever had. KG Ford and Emmanuel have now placed themselves at the top of my list for future purchases of Ford vehicles! Tip of the cap to everyone involved in the process!

The people are all good helpful they work with you and we - Paulmendoza5721

The people are all good helpful they work with you and we felt taken care of.

The salesman was great to work with, and never felt any - jrawitzer

The salesman was great to work with, and never felt any pressure to buy the truck.

Completely dissatisfied. - bejeanine028

Completely dissatisfied. I'll never go back to Ford. They do not want to help. All they want is your money. And if you don't want to pay their outrageous prices, you might as well be invisible. I waited for an entire hour for my vehicle to be brought to me when I was told it was ready for pick up. Then Rudy tried to tell me that there was "standing water throughout" the entire vehicle, which there was not. Anyway, I will not waste any more of my time, money or energy visiting this manufacturer ever again. And will also probably never buy another ford.

Great service writer, but staff returning car after - chcpll

Great service writer, but staff returning car after service seems distracted. Service completed on time.

They were great! - gilbert9288

They were great! They went to Visalia to get the color of Bronco my wife wanted and gave us a fair price on our trade in. We are very happy with Greenwood Ford.

What is the point of an appointment when walkins are - For602

What is the point of an appointment when walkins are taken first? Three people with out appointments were waiting for the door to open when I got in line. I had a 7:30 appointment and all three vehicles were serviced before mine. I was still waiting when all three people left.

Purchasing my 2024 Ford F250SD at Ken Grody Ford Redlands - Dres

Purchasing my 2024 Ford F250SD at Ken Grody Ford Redlands was a smooth and enjoyable process. The team, particularly Mo Gad and Cristian Mancia, were friendly, professional, and attentive to my needs. Together , they transformed what could have been a stressful experience into a memorable, even an enjoyable one. I left the dealership not only with a great new vehicle but also feeling truly cared for as a customer. Highly recommend to anyone looking to get a new vehicle with a stress-free, friendly service.

Excellent customer service! - vverkler

Excellent customer service! Friendly and knowledgeable. Love the new location. Our salesman Vinny was so helpful and answered all our questions.

This was totally seamless! - LianeBoninStarr

This was totally seamless! We got a good price on our trade-in (the dealership would probably have given us far less) and our new/used car was wonderful.

I stopped here for an oil change because of the reviews. - Caniactrucking

I stopped here for an oil change because of the reviews. They pulled my truck in within 30 minutes which made me happy. The service advisor told me max time would be 1 hour. After 2 hours I kept looking at the service bay where my truck just sat. After watching 3 technicians huddled together laughing and joking I finally asked my service advisor what the problem was that my truck was just sitting there. He called and told me the tech assigned to my truck said it would be another 5 minutes. 20 minutes later they finally pulled my truck out. Very frustrating considering I was at the dealership for 3 hours for an oil change! Also I was told the cost would be $179.95. Then when I was going to pay I was told that the truck needed a little more oil than anticipated and the cost was $197.10 What? How many oil changes has this dealership done on an F350 to where they would know how much to charge? What a disappointing experience here!

The sales people at four did a great job for me or a - Dsmejdir

The sales people at four did a great job for me or a brand new vehicle. It took time, but they worked with me well.

Service technicians are top notch, sales staff are - tripin

Service technicians are top notch, sales staff are knowledgeable and easy to work with. I have purchased three cars from this dealership in 10 years.

Had an appointment got there on time. - j77corrales

Had an appointment got there on time. Max was great. He checked me in answered all of my. Didn’t have to wait. Him and his team provided me great service, which I will always be coming back for.

Great customer service and very professional. - Mnavidi

Great customer service and very professional. Fund and friendly environment . Highly recommended. Thank you carmax

Dylan Pham was the salesman that helped us when we were - housearroyo

Dylan Pham was the salesman that helped us when we were looking at the F-150 trucks. He was very helpful, knowledgeable, and friendly. Very professional. Fabby Guerra, finance director was also wonderful. Five Star rating for both of them! *****

I came in without an appointment and they were able to - Sherylb1

I came in without an appointment and they were able to work me in and get my truck back to me quickly. Thank you for your help AJ.

The worst service center I've ever delt with in my 40 - D. Hamilton

The worst service center I've ever delt with in my 40 years of owning a Ford.

Excellent customer service by Anthony Garza and team. - taphelps425

Excellent customer service by Anthony Garza and team. I received full communication regarding vehicle pick up, service, and vehicle drop off. The team that picked up and dropped off were very professional and took care of my vehicle. I received a call from Tyler, in warranty about my drivers seat concern. He was extremely professional, followed through with phone calls to keep me updated and took care of the issue. I highly recommend All Star Ford.

Angel was a huge help with the purchase of my 2023 Dodge - Dmeier1965

Angel was a huge help with the purchase of my 2023 Dodge Charger! Angel ensure that all the paperwork was ready so that when I got to the dealership, I spent very little time there signing. I would recommend the dealership to anyone looking to purchase a new or used vehicle.

We took our truck in for electrical recall issues. - Mark

We took our truck in for electrical recall issues. They repaired them and upon getting our truck home our lights were staying on. Google said that this could be a problem with our battery. We replaced the battery and that battery went bad within a few hours. We returned to Perry Ford and they said our alternator had gone bad coincidentally. They replaced our alternator under extended warranty but when we picked up our truck the drivers side headlight had gone bad. When we complained to the service tech, he said we never check things that our customers don’t complain about. We took our car in for an electrical problem not a problem with the headlight. Why would we complain about a headlight that was working before we brought the truck in? The service tech said he could not get a headlight in until 8 days from today. He said not to worry, we can take the truck into the shop when we get to Texas at a new $100 deductible. He said he would waive the $100 if we bring the truck back with a s*** eating grin after he knew the truck would be out of state. TERRIBLE EXPERIENCE. Will never return to Perry Ford.

I had a truly wonderful experience at Perry Ford! - Odette

I had a truly wonderful experience at Perry Ford! Frank, Jim, Brian, and Maurice were all incredibly kind, professional, and easy to work with from start to finish. They made the entire process smooth and stress-free, and I felt genuinely supported every step of the way. I absolutely love my new Bronco—it’s beautiful, fun to drive, and has everything I was looking for. I couldn’t be happier with my purchase or the service I received. Thank you to the entire team for making this such a great experience!

I recently purchased a 2025 Ford Maverick from Aaron Ford - Mike.bradbury1103

I recently purchased a 2025 Ford Maverick from Aaron Ford of Lake Elsinore and this was, without question, one of the worst vehicle purchasing experiences I’ve ever had. Here are the facts: 1. Vehicle was not even functional during test drive Despite completing most of the process online, I arrived to find the truck with a dead battery. The salesperson, Bill, was actively trying to charge it when I got there. During the test drive, multiple systems did not work — including the infotainment system and windows. On top of that, the truck was filthy inside and out. I was told it hadn’t been driven in “2 weeks,” then later told it had actually been sitting for 37 days. 2. Post-purchase condition was unacceptable After leaving the dealership, it became clear the truck had not been properly prepped at all: * Interior and exterior were still dirty * Oil was visibly degraded/oxidized from sitting * Tire pressure was at 28 PSI cold (underinflated) * Alignment was off I contacted Bill and was assured multiple times that the truck would receive: * A full detail (inside and out) * A proper PDI (Pre-Delivery Inspection) * Oil change 3. Returned vehicle still not corrected After keeping my truck for 24 hours, I got it back and: * The truck was still not clean * Oil was changed (finally) * Tire pressure was now overinflated to 42 PSI cold * Alignment seems slightly improved * Now I’m getting a windshield washer fluid warning, despite fluid being present So somehow, after a “service correction,” I ended up with new issues introduced. 4. Communication has been completely unacceptable * Calls to the dealership go unanswered * Voicemail box is full (you literally cannot leave a message) * Manager (Thomas) did not answer calls * Responded to text saying he would call in 20 minutes, never did * Follow-up resulted in “I’m off, I’ll handle it tomorrow” * No call the next day as promised At this point, the issue is no longer just the vehicle, it’s the complete lack of professionalism, accountability, and follow-through. This experience shows a complete breakdown in: * Vehicle preparation standards * Basic service quality * Customer communication Buying a brand new vehicle should not feel like taking delivery of something neglected and poorly handled. I will be escalating this directly to Ford Motor Company and documenting the entire experience. If you’re considering purchasing from this dealership, I strongly recommend thinking twice, or at minimum, inspect everything thoroughly before you sign anything. Don't listen to Thomas as this dude's a joke and will not do what he says he's going to do.

I am writing to formally raise concerns regarding - Shelley

I am writing to formally raise concerns regarding misleading advertising and pricing practices at your dealership. The vehicle price advertised was not the actual price required to complete the purchase. After I proceeded based on the listed price, the dealership increased the total by over $3,000 through mandatory add-ons. When I cited California SB 478 (the “Honest Pricing” or “Hidden Fees” law), the manager became hostile and stated that if I did not agree to pay for LoJack, the dealership did not want my business. SB 478, effective October 2023 as an amendment to the Consumers Legal Remedies Act, requires businesses to advertise the full, all-in price and prohibits undisclosed mandatory fees. The manager further stated he was unaware of SB 478, which does not excuse noncompliance and may explain the dealership’s unlawful advertising practices. This conduct appears to constitute deceptive advertising and bait-and-switch tactics in violation of California law. I am documenting this experience accordingly. Sincerely, Shelley

Towne Ford both in the Sales department and Service - jeff.frishof

Towne Ford both in the Sales department and Service department needs a complete overhaul. Tried to purchase a new F150 in 2020, told the staff what I was looking for, left them my business card. Never got back to me. Bought from another dealer. Now recently in service, I had an appointment for tire replacement and alignment. Dropped the truck early, 4 hours later they started and were unable to complete the alignment, telling me I needed to reschedule. Left an email with the GM, and four days later, NADA.

They took such good care of me. - Londonjon007

They took such good care of me. Jordan and Tyler and their finance guy were on par. This is my 3rd car thank you chino hills ford!

I purchased a Ford Bronco in Fort Worth Texas. - Frank DellaLibera

I purchased a Ford Bronco in Fort Worth Texas. A decal on the vehicle was damaged at the time of purchase and I was told I could take it into any Ford dealer and it would get fixed. When I got back to California I contacted DCH Ford of Thousand Oaks and David Pat gave me the run around and did the same thing to McDavid Ford in Fort Worth. David Pat had excuses why he could not fix it under warranty. After multiple discussion I basicly gave up on David Pat. I called Envision Ford in Oxnard - they had me stop by - took pictures - sent info into Ford - and within 24hours contacted me stating that Ford said is was fully covered. My new Bronco is being taken care of but not to the lack of professionalism of David Pat.

Amazing dealer got me a raptor R at Msrp literally - Emancobalt

Amazing dealer got me a raptor R at Msrp literally unheard of love these Guys!

It's places like this that are why people HATE - brianccade

It's places like this that are why people HATE dealerships! I attempted to buy a used 2022 Mustang Mach-E GT (VIN ending 2119) from Star Ford Glendale at the $27,539 “Star Price” shown on their website. Since I’m ~400 miles away, I requested an out-the-door quote and to hold it with a deposit while I arranged a cashier’s check and travel. After some back-and-forth providing info, Jasmine texted me saying ”since we have your credit app/deposit we will hold the vehicle unless you would like to not proceed” Their first OTD quote included a $395 VIN etching add-on and was also $250 higher than the advertised website price (I provided a screenshot of). After I referenced SB478 banning required add-ons, they removed the etching but still kept pricing $250 above the website using the excuse that other people had expressed interest and it was a bug that was no longer live (I was able to get it to provide the same price again after they claimed this) After numerous texts/calls, I was told a manager approved honoring the website price and that a final revised OTD reflecting the advertised pricing would be sent. I was then resent the previous quote that was $250 high which I pointed out, and the response was “Wow you’re right let me get that fixed” While waiting, I emailed the deposit/CC information since we had verbally agreed on terms. After over an hour of waiting for the corrected OTD price sheet and contacting multiple employees, I received a call from Ryan. Despite no warning and it being less than three hours after being told the car was being held for me, Ryan said they were not holding it and were selling it to an in-person buyer that evening. I asked to speak with the manager and was told the manager was out and neither myself or Ryan could reach him. I was later informed Ryan is actually the owner of the dealership and that he was the one that made the decision to rescind the deal after personally approving it. It's absurd it took hours of back and forth between six phone calls and dozens of text messages just to get a dealer to sell a vehicle at their own asking price. Then after all that just decide to not honor the hold that was confirmed IN WRITING is something else.

I had a great experience at Sedano Ford. - trail2texas

I had a great experience at Sedano Ford. After waiting a long time for my special order to arrive - I was treated well by an experienced salesman, Victor Santana. He knew what to show me how my hybrid works while I was driving. The finance officer, Robert, a fellow Veteran, also showed me how my private financing was a better option than Ford’s own financing. I was under NO pressure to buy anything that I didn’t want. Dealer options were presented but it was my choice to accept. I will purchase another vehicle here if needed. Stu Strebig- Bay Park, SD