To Whom It May Concern,
My name is Ronald W. - waynepoy
To Whom It May Concern,
My name is Ronald W. Poythress, and I am requesting immediate assistance regarding a serious and
unresolved issue with a 2014 Chevrolet Silverado 1500 that I purchased from the Charlotte, NC J.D.
Byrider location on May 31, 2025.
My family has had multiple positive experiences with J.D. Byrider. My wife previously purchased a
Nissan from the Charleston, WV location, and we later bought a Jeep Patriot there as well—both
excellent vehicles. Because of this history, I felt confident purchasing from the Charlotte dealership
when I saw a 2018 Chevrolet truck listed online. Although the 2018 model sold before I arrived, I
proceeded with the 2014 Silverado knowing it came with your warranty and that J.D. Byrider
advertises outstanding customer service.
Financial Details
To complete the purchase, I traded in my Jeep Patriot, paid $1,500 cash, and financed $4,000 over 5
weeks, bringing my total down payment contribution to $6,500.
Including out-of-pocket repair and towing costs, I now have $9,175 invested into a truck that I had for
less than 90 days.
Mechanical Failures & Safety Incident
During my short ownership, I experienced multiple mechanical problems:
• Week 1: The battery failed—truck would not start.
• Later: I paid $300 to have the truck towed in due to a bad starter, plus a $50 service fee.
• Shortly after: I paid $175 for another tow because the wire on the replacement starter burned in
half due to being improperly tightened during installation.
Finally, while traveling to visit family, the truck caught fire on Fancy Gap Mountain. I was able to
extinguish it before total loss, but the vehicle was severely damaged.
I paid $800 to have it towed to the Charlotte Byrider service department.
After a month of calling with no updates, I was finally told the vehicle was being declared totaled.
Another month later, I was informed I still owe $2,500 to the finance company—despite the truck
being gone, undriveable, and owned for less than 90 days.
Communication Issues
I have attempted to contact the General Manager multiple times with no response.
I have been in contact with Dan in Finance, who stated he has sent emails to management with no
replies.
Important Safety Note
I have documentation from Chevrolet regarding a factory recall related to the exact fire issue this truck
experienced.
Request
I am urgently requesting assistance and a resolution. I am a business owner and need a full-size truck
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