1,242 ohio Used Car Dealers

The dealership was very clean, organized and helpful. - Thmartinjr

The dealership was very clean, organized and helpful. They were also incredibly efficient and friendly.

Bought a 2016 jeep. - brownwayne363

Bought a 2016 jeep. It had went through service supposedly. I literally drove it 6 days and had to put it in the shop. After $1500.00 in repairs I was told by brodey I'll see what I can do. Needless to say nothing got accomplished. When my 45 days was up and I needed tags I finally got a few answers. I was told I'll get 2 oil changes and 2 tire rotations. Honestly about a $500.00 value compared to the 1500 $ I dropped just to get the vehicle going down the road properly because there service department missed a leaking water pump and thermostat issue. Nothing professional about this dealership at all. Your definitely not going to get your money's worth at least from my experience.

I drove from out of state. - Jsmom3

I drove from out of state. They do not take deposits to hold vehicles. The salesman gave me the keys to drive it but told me nothing about the vehicle or features. I traded an older vehicle of the same type but had to figure out the new features on my own. I don't know if he figured he didn't need to since I was coming from hours away and it was a done deal. No salesmanship. Nice guy and polite though. Finance guy was efficient and polite. Drove vehicle home, took out the paper on the floor. The floormats in the front that were in the pictures were missing. Went back and forth with the salesman for a month before contacting the sales manager. He took care of it, was polite and apologetic. However, when I got them, they must be the wrong mats. I have directions to cut carpet for the plastic pieces that the mats snap down to. The old ones must not have had that, so the new ones shouldn't either. Overall, a mixed experience. Wouldn't recommend if you are driving fro. Afar.

Today my elderly mother took her 2020 Ford Escape in for - chris64brmc

Today my elderly mother took her 2020 Ford Escape in for factory service. She was treated poorly by one of two service personnel and he was very inattentive to her needs or concerns with the vehicle. After a short time period, she was advised her vehicle service was completed but found no reason for the service display wrench icon, speculating that her oil simply needed changed. This vehicle was purchased new from Waikem Ford & has less than 17,000 miles. She was charged $90 for an oil change & tire rotation. The service rep also failed to deduct a $10 service coupon she presented prior to the vehicle being serviced, promising to make it up to her "next time." After speaking with her today, I can assure the Diehl management team both in Massillon & Butler PA she nor any other member of our family will patronize any of your dealerships again for service or sales. We have long supported the Waikem family of dealerships having lived in the Massillon area for over 55 years. My wife & I personally have purchased over 12 new & used cars from Waikem over the decades but no longer. Perhaps Corinna Diehl needs more stringent oversight of the Massillon operations to ensure the total lack of concern to customers is remedied but any corrective action will be too late for us.

This dealership is amazing, I got a great deal from them - Sakirulyb

This dealership is amazing, I got a great deal from them on my BMW 325, very excited about my purchase and would like to thank my sales rep Alisha for her honesty and help, I highly recommend her and Premier Automotive group to everyone, who's in search for a great car.

Gary went the extra mile to earn our business. - Playgent

Gary went the extra mile to earn our business. He also was very knowledgeable about the product.

Hi please read before purchasing a vehicle from - bkupec

Hi please read before purchasing a vehicle from Serpentini of northolmstead, I had purchased a 2015 chevy silverado from Serpentini of north olmstead on February 13th, after owning it for 2 weeks it started to have transmission slippage! I had purchased the vehicle as is for $17,250 it only had 69,000 miles and had a beautiful carfax. I looked over the vehicle and had noticed the transmission fluid was slightly lower than when I had purchased it so I had taken it to a chevy dealer that was minutes from my house. They had replaced the transmission cooler lines and and added two courts of transmission fluid. They also did an oil change which the dealership claimed that they had done, so now im $750 into this vehicle and I had put less than a 1000 miles on it since the issues had began and if you know anything about full synthetic oil changes they are normally good for 5,000 miles. So the next day I get a code and the transmission is acting up again so I took it to my local transmission shop that has been in bussines since 1983 they did their test and was able to conclude it needed a new torque converter and a few other things totaling $2500. At this point Im feeling like I had been had by serpentini of north olmstead so I contact them which took days to reach anyone. I talked to the man whom sold me the vehicle Todd Forsythe who said he had talked to the service manager and the used cars sales manager and they could do the work for base rate plus parts after me calling and getting an exact quote of where that would come in at it was right around $2350 and I would have had to have gotten it towed another $200. I opted to have it done at the transmission shop since serpentini of north olmstead was not helping me at all. I had tried to contact the managers myself and never received a call back. Even after having the work done I tried to reach out to the general manager Ryan Serpentini to see if he could make this right and he had also never returned my calls! Being a reputable dealership I expected more out of them unfortunately that was not the case. So buyers beware of used vehicles from Serpentini of north olmstead or westlake for that matter as they are both ran by Ryan Serpentini. Please take your vehicles before purchasing them and have them scanned and checked by a mechanic to save yourself some troubles shortly down the road! As torque converters do not go overnight and good bussines dont make their customers miserable! I would surely not recommend buying a vehicle from the Serpentini northolmstead as they never made any amends, the finance manger called me back and told me I should have bought the extended warranty which I could not afford as times are tough for everyone I was at my max budget for a payment! These are issues that should not be happening on $17000 vehicle less than a month off the lot and under a 1000 miles being put on the vehicle then being shamed for not buying the warranty! So apparently im out $3250 i hope this doesn't happen to anyone else out there!

They’re scammers and will sell you a lemon and then - tiaraharrison2

They’re scammers and will sell you a lemon and then refuse to fix it

Recently worked with Rachel Dotterman and Volvo Cars - Christopher H

Recently worked with Rachel Dotterman and Volvo Cars Cincinnati to purchase my new S60 after deciding what I wanted and finding the right unit. I've been an automotive industry professional nearly my entire adult life and was pleasantly surprised by how well their team handled the entire process. Rachel is a consummate sales professional. She made the negotiating process simple, accommodated all reasonable requests, and is legitimately a product knowledge expert. Overall it was a great purchase experience and I would not hesitate to purchase from them again or recommend them to anyone!

This is the second time we purchased a vehicle from them. - Teresa

This is the second time we purchased a vehicle from them. We had no problems with the first car, so when we needed another, we went back. Good service, answered our questions patiently. Good cars for descent prices. We would recommend this dealer.

Needed oil change. - leftygeezer

Needed oil change. Wait time was only about 25 min. Got in same day as I called

I wish I could give zero stars. - jim

I wish I could give zero stars. My experience at Cochran Chevrolet's service department was a masterclass in how not to run a business. It started with my service rep, Jerry, who, after a few days, told me my car needed significant repairs, including a new thermostat and potentially a broken valve spring. Throughout the initial back-and-forth text updates, I repeatedly confirmed they would work with my Car Shield warranty. After about a week, the story took a sharp turn when I reached out for an update and was answered by the service manager, Angela Rupert. She informed me that Jerry was on vacation and that, actually, my car just had some carbon buildup. Then came the kicker: she claimed they didn't accept Car Shield, a fact that was conveniently ignored the entire time my car was there. Fed up with the conflicting stories, I told her to stop all work and that I would pay for the diagnostic labor and take my car. When I arrived, Angela Rupert proved to be one of the nastiest, most unprofessional people I have ever dealt with. My car was sitting outside, yet she refused to give me my keys because I was "visibly upset." She never once offered an apology for the contradictory information. Instead, she became incredibly defensive, claiming I was disparaging "her" business and condescendingly suggesting I must have misunderstood the situation. As someone who has built a 34-year career in business-to-business financial sales—where listening and understanding are critical—this was particularly insulting. In a bizarre attempt to silence me, she said she would charge me nothing so I couldn't complain to the BBB or the Attorney General. After a heated exchange where she falsely claimed my car wasn't ready (I was literally looking at it), I finally got my keys and left. The final insult? I drove up the street, turned my car off, and it wouldn't start again. My battery, which was only two weeks old, was completely dead. They had to jump it just to move it and never said a word. This dealership's service department is a circus of incompetence and deception. Jerry and Angela Rupert are a disservice to the Cochran name. I will be sharing this story far and wide and have already filed complaints. Do yourself a favor and avoid this place like the plague.

There friendly, and courteous. - tnigro2017

There friendly, and courteous. There efficient and get the job done .Thank you for a good job 👍 🇺🇸

JR was AWESOME! - Derrick and Amanda

JR was AWESOME! We corresponded by text before arriving and he had a vehicle waiting for us to test drive. The process was fast and smooth and was an excellent experience from beginning to end.

Great service from Stevie and Ari. - dv07c

Great service from Stevie and Ari. No need for any haggling they take care of their customers and building loyalty

Drove 3 hrs to take a look at a this truck. - Lamey2002

Drove 3 hrs to take a look at a this truck. Salesman called me repeatedly during work days to try to get all sorts of information about how i could pay. I asked for pictures of the underbody and it looked good so I drove out to see it. I get there it has a little more rust than i was expecting as the frame was cleaned up but the suspension had a fair amount of rust on it. I still wanted to buy it but then during the test drive a bunch of dash lights came up.

We have bought several vehicles from Donley they are - napadale

We have bought several vehicles from Donley they are always very friendly and helpful. They always get us where we need to be. Thank you Jim Casebolt

Great service the minute you pull your car into the bay. - Cheryl T.

Great service the minute you pull your car into the bay. Lukas checked me in and waited while they serviced my car. He kept me apprised and also received a multipoint inspection video. This is my second Audi and I have always chose Audi Sylvania for their pleasant and experienced staff.

Purchased a V60 through salesperson Stephanie K and found - wk2026

Purchased a V60 through salesperson Stephanie K and found the experience very pleasurable. Stephanie worked hard to get what I wanted and and she made the process so easy and helpful to me.

Service was great, Maggie is an excellent customer - DENISE.DUNN48

Service was great, Maggie is an excellent customer service representative, she is always friendly and has a smile on her face. She is a keeper! Always great service there.

Dishonest, Shady business on a 2005 Jeep Liberty Sport - roland.willock

Rollback the odometer on a 2003 Jeep Liberty. When questioned the incongruence. Frank Faragone stated that it was a typographical error on the car fax report and that if I wasn't satisfied with the car when I picked it up I would get my money back. I sent my brother to pick get the car because I was traveling at the time. He found a car that was smoking and driving very rough. He told them the car was unacceptable and was told in return that it was a done deal even after what Frank. My brother loudly told them that he was not going take smoking and rough car. Frank, realizing that there were other customers on site and didn't want them to know of there dishonesty and shady business, reluctantly wrote on the "I owe you" about the smoking and rough driving. I took the car to a mechanic who found a leaking valve cover gasket, two burnt cylinders with blown head gasket, a leaking corroded fuel rail with two completely clogged fuel injectors, stop leak and saw dust found in transmission. Called the Scott at Autos direct who told me to fax the invoice of the defects and repairs which I did. I have not gotten response from them since. Beware and Stay away from this dealer.

Writing this in regards to my mother in law. - Tiffany

Writing this in regards to my mother in law. She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week later the car’s fan starting making a terrible noise. She took it in, they had her sit there for 4 hours. Told her that in one week a rodent built a nest from fender to fender, that it was a strong rodent because it bent metal, then charged her over $400.00 to “clean out the nest”, replaced a filter that supposedly was changed a week earlier, never fixing the fan or noise. Donley told her the engine needed to be removed to fix the fan & it would not be covered under her extended warranty. Had her take it to another Ford dealership, fan is being fixed under warranty, engine does not need to be removed. Donley saw an elderly widow & took advantage. This is sad & pathetic.

I will never, ever buy a Mazda from anywhere other than - md330

I will never, ever buy a Mazda from anywhere other than Mazda of Bedford. We have purchased several new and used Mazdas from this dealer and the experience is top-notch, from start to finish. Sure, the new showroom is gorgeous. Sure, the salespeople are friendly, respectful, and helpful without being pushy. But that's a minimum expectation for a dealership, in my opinion. What separates Mazda of Bedford from other dealers is the team working behind the scenes to support customers. Example 1: six years ago I was working in my home garage on a significant repair to our CX-9. It was a holiday weekend, so I knew I would have an extra day to do the job. BUT, I needed a part that could only be found at the dealership. I called, and they had it. This was late morning on a Saturday. I talked to the parts department and told them I was on my way there as fast I could get there. TWO guys in parts waited an extra 15 minutes after their closing time on a holiday weekend so I could pick up the part. They also talked me through some of the challenges I could anticipate when swapping out the old part for the new one. This is the kind of service and support I have always gotten from their parts department. Example 2: Milo in the service department. Hands down the BEST person you could work with when having your car serviced. He is honest, friendly, and direct. If it's an easy job, he'll let you know and encourage you to get it taken care of sooner rather than later. If it's bad news, he gives it to you straight and lets you talk through options. No judgment, no pressure. If you are thinking of buying a Mazda, do it. They're great cars. And buy it from Mazda of Bedford. I drive past a couple Mazda dealers to reach this one, and I always will!

Wow! - Deechamp62

Wow! What a wonderful dealership with pleasant, friendly helpful people! Our sales person, Syerra Wood was great, Bryant Kucera , Ronaldo Deas, just to name a few were great and accommodating and easy to work with, no pressure just total consideration,. Would go back and travel out of town to buy again.

My wife & I drove about2 hrs to look at a Jeep, we dealt - Mikehight54

My wife & I drove about2 hrs to look at a Jeep, we dealt with Andre, he was awesome. Made the entire experience very smooth! We ended up making a deal & brought home a great Jeep!

The process was quick and easy! - Stephaniejedra

The process was quick and easy! Richelle and staff were very friendly and extremely informative.

Make it back to you and keep in touch with you everyday - tomjudymurn

Make it back to you and keep in touch with you everyday you can't ask for much more than that

BUYERS BEWARE! - Laddell08

BUYERS BEWARE!!! I Purchased a vehicle from Tom the sales manager. Im in Virginia. When the truck arrived I noticed the engine light came on so I took it to my dealer they told me it needed almost 11k in repairs. I took out the best warranty the offered. the warranty company would not cover the repairs because they said it was pre existing. I called Tom and he kept putting it off by telling me he would look into it. So I picked my truck up from the dealership then the brakes were grinding like crazy so I took it to another garage that cost me $2100 to fix. I called Tom back to tell him just to find out he was no longer there. I then spoke to Bill who refuses to call me back. I even told them I was going to ship the truck back to them. They said that would be considered a voluntary repo which would hurt my credit. Bill said if I wanted to take a loss on the truck I could trade it in. This was my first time buying a truck online and it will be my last.

Key Chrysler gave us superior service with our car. We... - mmrparvin10

Key Chrysler gave us superior service with our car. We had issues that Chrysler Corp. would not help us with. Key went above and beyond our expectations in the quality of service and assistance they gave us. Highly recommend.

Johnny and Preston went out of their way for me today. - andrewbackus500

Johnny and Preston went out of their way for me today. Stayed till after 9 o’clock to seal the deal. This is my second vehicle through them all good experiences. Highly recommend SVG