1,239 ohio Used Car Dealers

Hi please read before purchasing a vehicle from - bkupec

Hi please read before purchasing a vehicle from Serpentini of northolmstead, I had purchased a 2015 chevy silverado from Serpentini of north olmstead on February 13th, after owning it for 2 weeks it started to have transmission slippage! I had purchased the vehicle as is for $17,250 it only had 69,000 miles and had a beautiful carfax. I looked over the vehicle and had noticed the transmission fluid was slightly lower than when I had purchased it so I had taken it to a chevy dealer that was minutes from my house. They had replaced the transmission cooler lines and and added two courts of transmission fluid. They also did an oil change which the dealership claimed that they had done, so now im $750 into this vehicle and I had put less than a 1000 miles on it since the issues had began and if you know anything about full synthetic oil changes they are normally good for 5,000 miles. So the next day I get a code and the transmission is acting up again so I took it to my local transmission shop that has been in bussines since 1983 they did their test and was able to conclude it needed a new torque converter and a few other things totaling $2500. At this point Im feeling like I had been had by serpentini of north olmstead so I contact them which took days to reach anyone. I talked to the man whom sold me the vehicle Todd Forsythe who said he had talked to the service manager and the used cars sales manager and they could do the work for base rate plus parts after me calling and getting an exact quote of where that would come in at it was right around $2350 and I would have had to have gotten it towed another $200. I opted to have it done at the transmission shop since serpentini of north olmstead was not helping me at all. I had tried to contact the managers myself and never received a call back. Even after having the work done I tried to reach out to the general manager Ryan Serpentini to see if he could make this right and he had also never returned my calls! Being a reputable dealership I expected more out of them unfortunately that was not the case. So buyers beware of used vehicles from Serpentini of north olmstead or westlake for that matter as they are both ran by Ryan Serpentini. Please take your vehicles before purchasing them and have them scanned and checked by a mechanic to save yourself some troubles shortly down the road! As torque converters do not go overnight and good bussines dont make their customers miserable! I would surely not recommend buying a vehicle from the Serpentini northolmstead as they never made any amends, the finance manger called me back and told me I should have bought the extended warranty which I could not afford as times are tough for everyone I was at my max budget for a payment! These are issues that should not be happening on $17000 vehicle less than a month off the lot and under a 1000 miles being put on the vehicle then being shamed for not buying the warranty! So apparently im out $3250 i hope this doesn't happen to anyone else out there!

If you need a car yes, however Buyer Beware. - y.ehenderson7

If you need a car yes, however Buyer Beware. And here is why, I purchased online, got limited photos, when car arrived it was delivered as promised, however a cracked bumpers, dings and scratches galore. Drive side tail light, just put in, and not properly. New Tires with 2 match pair for the front different pair for the back. Never recalibrated the TPMS System. That light is on. to a mini trip to see how it handled the road no check engine light is on. And finally the best part, 30 day sticker for OH is due to expire and they provided me with a affidavit to give to my Department of Motor Vehicles asking them to extend more time? Really.....

Recently worked with Rachel Dotterman and Volvo Cars - Christopher H

Recently worked with Rachel Dotterman and Volvo Cars Cincinnati to purchase my new S60 after deciding what I wanted and finding the right unit. I've been an automotive industry professional nearly my entire adult life and was pleasantly surprised by how well their team handled the entire process. Rachel is a consummate sales professional. She made the negotiating process simple, accommodated all reasonable requests, and is legitimately a product knowledge expert. Overall it was a great purchase experience and I would not hesitate to purchase from them again or recommend them to anyone!

This is the second time we purchased a vehicle from them. - Teresa

This is the second time we purchased a vehicle from them. We had no problems with the first car, so when we needed another, we went back. Good service, answered our questions patiently. Good cars for descent prices. We would recommend this dealer.

Needed oil change. - leftygeezer

Needed oil change. Wait time was only about 25 min. Got in same day as I called

I wish I could give zero stars. - jim

I wish I could give zero stars. My experience at Cochran Chevrolet's service department was a masterclass in how not to run a business. It started with my service rep, Jerry, who, after a few days, told me my car needed significant repairs, including a new thermostat and potentially a broken valve spring. Throughout the initial back-and-forth text updates, I repeatedly confirmed they would work with my Car Shield warranty. After about a week, the story took a sharp turn when I reached out for an update and was answered by the service manager, Angela Rupert. She informed me that Jerry was on vacation and that, actually, my car just had some carbon buildup. Then came the kicker: she claimed they didn't accept Car Shield, a fact that was conveniently ignored the entire time my car was there. Fed up with the conflicting stories, I told her to stop all work and that I would pay for the diagnostic labor and take my car. When I arrived, Angela Rupert proved to be one of the nastiest, most unprofessional people I have ever dealt with. My car was sitting outside, yet she refused to give me my keys because I was "visibly upset." She never once offered an apology for the contradictory information. Instead, she became incredibly defensive, claiming I was disparaging "her" business and condescendingly suggesting I must have misunderstood the situation. As someone who has built a 34-year career in business-to-business financial sales—where listening and understanding are critical—this was particularly insulting. In a bizarre attempt to silence me, she said she would charge me nothing so I couldn't complain to the BBB or the Attorney General. After a heated exchange where she falsely claimed my car wasn't ready (I was literally looking at it), I finally got my keys and left. The final insult? I drove up the street, turned my car off, and it wouldn't start again. My battery, which was only two weeks old, was completely dead. They had to jump it just to move it and never said a word. This dealership's service department is a circus of incompetence and deception. Jerry and Angela Rupert are a disservice to the Cochran name. I will be sharing this story far and wide and have already filed complaints. Do yourself a favor and avoid this place like the plague.

JR was AWESOME! - Derrick and Amanda

JR was AWESOME! We corresponded by text before arriving and he had a vehicle waiting for us to test drive. The process was fast and smooth and was an excellent experience from beginning to end.

Great service from Stevie and Ari. - dv07c

Great service from Stevie and Ari. No need for any haggling they take care of their customers and building loyalty

Drove 3 hrs to take a look at a this truck. - Lamey2002

Drove 3 hrs to take a look at a this truck. Salesman called me repeatedly during work days to try to get all sorts of information about how i could pay. I asked for pictures of the underbody and it looked good so I drove out to see it. I get there it has a little more rust than i was expecting as the frame was cleaned up but the suspension had a fair amount of rust on it. I still wanted to buy it but then during the test drive a bunch of dash lights came up.

We have bought several vehicles from Donley they are - napadale

We have bought several vehicles from Donley they are always very friendly and helpful. They always get us where we need to be. Thank you Jim Casebolt

Great service the minute you pull your car into the bay. - Cheryl T.

Great service the minute you pull your car into the bay. Lukas checked me in and waited while they serviced my car. He kept me apprised and also received a multipoint inspection video. This is my second Audi and I have always chose Audi Sylvania for their pleasant and experienced staff.

Purchased a V60 through salesperson Stephanie K and found - wk2026

Purchased a V60 through salesperson Stephanie K and found the experience very pleasurable. Stephanie worked hard to get what I wanted and and she made the process so easy and helpful to me.

Service was great, Maggie is an excellent customer - DENISE.DUNN48

Service was great, Maggie is an excellent customer service representative, she is always friendly and has a smile on her face. She is a keeper! Always great service there.

Dishonest, Shady business on a 2005 Jeep Liberty Sport - roland.willock

Rollback the odometer on a 2003 Jeep Liberty. When questioned the incongruence. Frank Faragone stated that it was a typographical error on the car fax report and that if I wasn't satisfied with the car when I picked it up I would get my money back. I sent my brother to pick get the car because I was traveling at the time. He found a car that was smoking and driving very rough. He told them the car was unacceptable and was told in return that it was a done deal even after what Frank. My brother loudly told them that he was not going take smoking and rough car. Frank, realizing that there were other customers on site and didn't want them to know of there dishonesty and shady business, reluctantly wrote on the "I owe you" about the smoking and rough driving. I took the car to a mechanic who found a leaking valve cover gasket, two burnt cylinders with blown head gasket, a leaking corroded fuel rail with two completely clogged fuel injectors, stop leak and saw dust found in transmission. Called the Scott at Autos direct who told me to fax the invoice of the defects and repairs which I did. I have not gotten response from them since. Beware and Stay away from this dealer.

Writing this in regards to my mother in law. - Tiffany

Writing this in regards to my mother in law. She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week later the car’s fan starting making a terrible noise. She took it in, they had her sit there for 4 hours. Told her that in one week a rodent built a nest from fender to fender, that it was a strong rodent because it bent metal, then charged her over $400.00 to “clean out the nest”, replaced a filter that supposedly was changed a week earlier, never fixing the fan or noise. Donley told her the engine needed to be removed to fix the fan & it would not be covered under her extended warranty. Had her take it to another Ford dealership, fan is being fixed under warranty, engine does not need to be removed. Donley saw an elderly widow & took advantage. This is sad & pathetic.

I will never, ever buy a Mazda from anywhere other than - md330

I will never, ever buy a Mazda from anywhere other than Mazda of Bedford. We have purchased several new and used Mazdas from this dealer and the experience is top-notch, from start to finish. Sure, the new showroom is gorgeous. Sure, the salespeople are friendly, respectful, and helpful without being pushy. But that's a minimum expectation for a dealership, in my opinion. What separates Mazda of Bedford from other dealers is the team working behind the scenes to support customers. Example 1: six years ago I was working in my home garage on a significant repair to our CX-9. It was a holiday weekend, so I knew I would have an extra day to do the job. BUT, I needed a part that could only be found at the dealership. I called, and they had it. This was late morning on a Saturday. I talked to the parts department and told them I was on my way there as fast I could get there. TWO guys in parts waited an extra 15 minutes after their closing time on a holiday weekend so I could pick up the part. They also talked me through some of the challenges I could anticipate when swapping out the old part for the new one. This is the kind of service and support I have always gotten from their parts department. Example 2: Milo in the service department. Hands down the BEST person you could work with when having your car serviced. He is honest, friendly, and direct. If it's an easy job, he'll let you know and encourage you to get it taken care of sooner rather than later. If it's bad news, he gives it to you straight and lets you talk through options. No judgment, no pressure. If you are thinking of buying a Mazda, do it. They're great cars. And buy it from Mazda of Bedford. I drive past a couple Mazda dealers to reach this one, and I always will!

Wow! - Deechamp62

Wow! What a wonderful dealership with pleasant, friendly helpful people! Our sales person, Syerra Wood was great, Bryant Kucera , Ronaldo Deas, just to name a few were great and accommodating and easy to work with, no pressure just total consideration,. Would go back and travel out of town to buy again.

My wife & I drove about2 hrs to look at a Jeep, we dealt - Mikehight54

My wife & I drove about2 hrs to look at a Jeep, we dealt with Andre, he was awesome. Made the entire experience very smooth! We ended up making a deal & brought home a great Jeep!

The process was quick and easy! - Stephaniejedra

The process was quick and easy! Richelle and staff were very friendly and extremely informative.

Make it back to you and keep in touch with you everyday - tomjudymurn

Make it back to you and keep in touch with you everyday you can't ask for much more than that

BUYERS BEWARE! - Laddell08

BUYERS BEWARE!!! I Purchased a vehicle from Tom the sales manager. Im in Virginia. When the truck arrived I noticed the engine light came on so I took it to my dealer they told me it needed almost 11k in repairs. I took out the best warranty the offered. the warranty company would not cover the repairs because they said it was pre existing. I called Tom and he kept putting it off by telling me he would look into it. So I picked my truck up from the dealership then the brakes were grinding like crazy so I took it to another garage that cost me $2100 to fix. I called Tom back to tell him just to find out he was no longer there. I then spoke to Bill who refuses to call me back. I even told them I was going to ship the truck back to them. They said that would be considered a voluntary repo which would hurt my credit. Bill said if I wanted to take a loss on the truck I could trade it in. This was my first time buying a truck online and it will be my last.

Key Chrysler gave us superior service with our car. We... - mmrparvin10

Key Chrysler gave us superior service with our car. We had issues that Chrysler Corp. would not help us with. Key went above and beyond our expectations in the quality of service and assistance they gave us. Highly recommend.

Purchased a car January 17, work that was added to my - tj

Purchased a car January 17, work that was added to my loan that I was gonna be paying for, the dealership was not able to do the work per Fords recommendation. It has taken over 30 days to get a refund check as their lack of communication and follow-through has prevented a quick refund. It has been about 45 days since I purchased a vehicle and they have not sent me my title number a random. I had to go out and buy my own so that way I can get my vehicle registered as my temp tagged for back to expire. Still have not received a refund check, I have followed up with the dealership several times and they do not return phone calls. It took me three times to call the dealership to get through to somebody, when asked why was I told that the check was mailed last week and now I’m being told that the check is just now getting sent out. They transferred me to one of the managers who is one that has not returned to any of my phone calls. I would recommend to avoid this dealership at all costs, regardless of how sweet the deal may sound.

Stopped in without an appt. - scarpent82142

Stopped in without an appt. looking for a new car - Dylan went out of his way to get my trade in appraised and estimated financing done right away. The car I wanted was in transit to the dealership. During the process he answered all of my questions and kept me updated on the ETA date. When the car arrived Dylan notified me right away and worked with Service and Financing to see that I drove off in my new car the next day which was a very busy Saturday. Dylan actually takes the time to make sure the customer gets what they want and doesn't try to push a pre sale agenda.

I was having an issue with my 2021 Buick Encore GX. - mcoles578

I was having an issue with my 2021 Buick Encore GX. I would receive a Shift to Park error even though my vehicle was in Park. I scheduled an appointment to get my vehicle checked. On 11/24/24, I went to my appointment, I told Ms. Joette the issue I was having. She said it is a known issue in the Buicks. She will have it checked and get back with me. About an hour later she comes out to the waiting area and tells me that the part is not covered under my warranty. I asked why? She said, "it may be the location of the issue, something could've gotten spilled or anything." She said, "it would cost $310 to get it fixed." I was confused and not happy. I went to my Salesperson Big Johnny, who sold me the vehicle, and explained the situation. He immediately said, "that does not sound correct". He got on the phone and contacted the warranty company. He spoke with Yvonne. He asked if the part (the brake assembly) was covered under my warranty. She said, "yes, it is". Big Johnny, got off the phone and went back to the service department and let Ms. Joette know that he spoke with the warranty company. And the part is covered". Ms. Joette, told me she would order the part and let me know when it is in, so I can get the issue fixed. My rating of 4 stars, is due to Big Johnny going above and beyond to get to the root of the issue. If it was not for him, I would've been paying for a part that was already covered under my warranty.

I bought a travel trailer from Holman and I highly - Terry

I bought a travel trailer from Holman and I highly recommend them. My salesman was helpful and responsive to my list of things I was looking for in a new trailer. Their selection was second to none. The other salesmen were very helpful. At the walk through all my questions were answered and I was able to test everything I wanted to. The trade in process was easy and they had the best price. When it was time to make the purchase the cashier made the whole process as smooth as silk. I searched for months at many other dealers all over the Ohio, Indiana and Kentucky area but none came close to matching the level of customer service I found at Holman. In fact, it was just by luck I became aware of Holman through an internet search but in the future when I am in the market for any kind of vehicle I will be checking Holman Motors out first. They are an hour from where I live but are well worth the drive.

It was horrible, could not get a deal, I live 3 hours - ghost1068

It was horrible, could not get a deal, I live 3 hours away from you and you wanted to give me less value for my vehicle than it was worth, a 2022 Hyundai Palisade with 19,000 miles on it and loaded, it was a joke and no warranty another joke, guess I should have shopped at hometown dealers, my bad I guess

Purchased a New Escalade this week from Columbiana - Just an average Joe

Purchased a New Escalade this week from Columbiana Cadillac. Very professional process. A++ all around, couldn't ask for any better. Great staff and management. Dealers with integrity are hard to find.

We drove up from Pennsylvania (Summer of 2025) to check - lindareeher

We drove up from Pennsylvania (Summer of 2025) to check out a car my son had seen on-line. He had called prior and asked if they could HOLD the car a few days until we were able to make the trip and they kindly accommodated us. We arrived, took the car on a test drive with no rush, questioned a couple things and Steve took care of them all including mailing us a new part for window locks. We then went into the Finance Room with Irving (after my son and I hung out in their beautiful & welcoming snack room to debate & discuss with each other regarding our financial options) and this wonderful young finance kid was top notch. He gave & explained different options for us from different BANKS they deal with out of many and actually beat the rates of our pre-approved Pennsylvania Credit Union ! I asked many questions and they were so patient with us. Never pressured us, never rushed us even as closing time was approaching. It was a smooth, quick process for us. We found them friendly, likeable, professional, & totally accommodating. Even filled the car with gas for our drive back to Pennsylvania ! All paperwork from State to State came within 30 days. Loved KDK experience and would definitely make the trip again AND I'M JUST THE MOM !!! 🚙🥰

They were very easy to deal with. - Pesw1954

They were very easy to deal with. They explained everything to me. They called to tell me I needed another part before fixing it. The work was done 3 days before I could pay and they were understanding.