Purchasing was the best part of the process and that’s - GandKDorn
Purchasing was the best part of the process and that’s usually the most stressful part. A couple days after we drove it off the lot the check engine light came on and prior to that it seemed to be shifting hard every so often. Also we noticed on the inspection report they do when they have the vehicle inspected it stated no navigation system equipped when it does have a navigation system it leads me to wonder if they did even do a thorough job during the inspection. We were made aware they know of the complete crack in the windshield and they’d get that ordered to replace on them. But with it being winter, the first time I turned on the wipers I noticed they were falling apart and it was clear thy were really old wipers. Meaning they also didn’t look at things like that during their inspection.
They said to bring it in and they will take a look at the check engine. Waited in the lobby for three hours with a 2 year old and asked for an update. A salesmen goes back and immediately the service guy comes out and says nothing they can do they need to order parts and that they will figure out what we owe them when the parts are ready.
Week goes by and we can’t drive car because of the hard shifts and running bad with no call. We call for an update and they say it’ll be around 3 weeks for the parts but they will call weekly to verify we are on track. The car continues to sit in garage for couple weeks with no calls when we call for an update they say they should be in by this date, we set an appointment.
Couple days before appointment they call and say parts are in what day do you want to come in, it’ll take around 6 hours and we do not have any courtesy cars.
We say we have an appointment and they say no that shows it is just to check the engine light. We relay our frustrations and they say a manager will call.
After no calls all day I stop in to talk to a manager and they say bring it in whenever and we will have a courtesy car for you. We bring it in the next day and instead of the 6 hours to fix it they say we have no idea when this will be done.
A week later they call and say it is done and did not replace all the wipers.
John in sales was great and that was the highlight. We were convinced by a finance person that the warranty is the best she has seen and they take care of everything, it took 4 days for us to lose all confidence that it was actually the case as this was a couple sensors and a windshield versus something more serious.
Laura was the lucky one to keep getting our call, she was excellent and helpful to get things rolling.
After all this, Amy in the service department called (first call we received since this began) and got the wiper in. She kept us updated every step of the way on this service. She was fast and followed through with everything she said she would.
The manager called shortly after and said there would be a meeting on how to rectify the situation as at this point I would prefer to return the car and go elsewhere. I sent him this review and he would be calling in the morning.
I am now posting this review a full day after and have received no call once again.
This is the first negative review I have posted before, I try to give benefit of the doubt but this experience was so consistently bad that it felt necessary. Every step of the way we had to call and try to get things moving or updates sent and every time we would have to start from the beginning because no one really notated the account or called back when they said they would. (Until Amy)
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