I have nothing but great things to say about Frank, who - tjross202
I have nothing but great things to say about Frank, who was my service coordinator. He was personable and went out of his way to listen and help get me set up. However, the service itself took LITERALLY ALL DAY, and if I wouldn't have called, they would have kept my vehicle. Frank explained that the reason it took so long was because of the diagnosis of my passenger door lock (it wasn't working with the fob). He had told me that he would call me midway through the day to tell me what was wrong with my door lock and give me an estimate for the repair. That didn't happen. I finally called at 4 p.m. and he had to hunt down the repairman to determine what was wrong and what the cost would be. Then he quoted me $850 to replace the faulty part!!! Of course, the $250 I paid for diagnosing the problem would be put toward the repair. There was NO WAY I was paying that amount for this repair. Later, I bought the part myself for $99 and contacted a shop down the street to put it in for $200. So, really--North County GMC charged an exorbitant price for this repair. I also found out they are no longer a Buick dealer, and I have a Buick Encore, so I won't be taking my car there in the future.
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